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Unable to install updates ERROR 0x80004002

Windows Update


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  #1  
Old 22-01-2008
François
 
Posts: n/a
Unable to install updates ERROR 0x80004002

Hi
I'm facing the same problem that many other people have mentioned here : I
have 84 updates downloaded and WU is unable to install them. I've tried the
following :

Click Start, select run and type the following (pressing okay after each
one):-
net.exe stop wuauserv
regsvr32 wuapi.dll
regsvr32 wups.dll
regsvr32 wuaueng.dll
regsvr32 wucltui.dll
regsvr32 MSXML3.dll
net.exe start wuauserv

I've run CCleaner many times, but still it does not work
Can somebody please help me ?
Thanks !

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  #2  
Old 22-01-2008
MowGreen [MVP]
 
Posts: n/a
Re: Unable to install updates ERROR 0x80004002

Francois ... you did everything except this:

Updates are not installed successfully from Windows Update, from
Microsoft Update, or by using Automatic Updates after you repair a
Windows XP installation
http://support.microsoft.com/kb/943144

Register wups2.dll from a Command Prompt, as described in Method 1 on
the above page and that should get the updates installed.
If not, go to Method 2.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



François wrote:

> Hi
> I'm facing the same problem that many other people have mentioned here : I
> have 84 updates downloaded and WU is unable to install them. I've tried the
> following :
>
> Click Start, select run and type the following (pressing okay after each
> one):-
> net.exe stop wuauserv
> regsvr32 wuapi.dll
> regsvr32 wups.dll
> regsvr32 wuaueng.dll
> regsvr32 wucltui.dll
> regsvr32 MSXML3.dll
> net.exe start wuauserv
>
> I've run CCleaner many times, but still it does not work
> Can somebody please help me ?
> Thanks !

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  #3  
Old 23-01-2008
François
 
Posts: n/a
Re: Unable to install updates ERROR 0x80004002

Well, sorry but I forgot to say that I had done that as well and it did not
work :-(

"MowGreen [MVP]" wrote:

> Francois ... you did everything except this:
>
> Updates are not installed successfully from Windows Update, from
> Microsoft Update, or by using Automatic Updates after you repair a
> Windows XP installation
> http://support.microsoft.com/kb/943144
>
> Register wups2.dll from a Command Prompt, as described in Method 1 on
> the above page and that should get the updates installed.
> If not, go to Method 2.
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> François wrote:
>
> > Hi
> > I'm facing the same problem that many other people have mentioned here : I
> > have 84 updates downloaded and WU is unable to install them. I've tried the
> > following :
> >
> > Click Start, select run and type the following (pressing okay after each
> > one):-
> > net.exe stop wuauserv
> > regsvr32 wuapi.dll
> > regsvr32 wups.dll
> > regsvr32 wuaueng.dll
> > regsvr32 wucltui.dll
> > regsvr32 MSXML3.dll
> > net.exe start wuauserv
> >
> > I've run CCleaner many times, but still it does not work
> > Can somebody please help me ?
> > Thanks !

>

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  #4  
Old 23-01-2008
François
 
Posts: n/a
Re: Unable to install updates ERROR 0x80004002

Sorry for my previous answer ! Method 2 worked ! Thanks a lot for your help !

"MowGreen [MVP]" wrote:

> Francois ... you did everything except this:
>
> Updates are not installed successfully from Windows Update, from
> Microsoft Update, or by using Automatic Updates after you repair a
> Windows XP installation
> http://support.microsoft.com/kb/943144
>
> Register wups2.dll from a Command Prompt, as described in Method 1 on
> the above page and that should get the updates installed.
> If not, go to Method 2.
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> François wrote:
>
> > Hi
> > I'm facing the same problem that many other people have mentioned here : I
> > have 84 updates downloaded and WU is unable to install them. I've tried the
> > following :
> >
> > Click Start, select run and type the following (pressing okay after each
> > one):-
> > net.exe stop wuauserv
> > regsvr32 wuapi.dll
> > regsvr32 wups.dll
> > regsvr32 wuaueng.dll
> > regsvr32 wucltui.dll
> > regsvr32 MSXML3.dll
> > net.exe start wuauserv
> >
> > I've run CCleaner many times, but still it does not work
> > Can somebody please help me ?
> > Thanks !

>

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  #5  
Old 24-01-2008
MowGreen [MVP]
 
Posts: n/a
Re: Unable to install updates ERROR 0x80004002

Glad to hear that, Francois. You're mowst welcome.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



François wrote:

> Sorry for my previous answer ! Method 2 worked ! Thanks a lot for your help !
>
> "MowGreen [MVP]" wrote:
>
>
>>Francois ... you did everything except this:
>>
>>Updates are not installed successfully from Windows Update, from
>>Microsoft Update, or by using Automatic Updates after you repair a
>>Windows XP installation
>>http://support.microsoft.com/kb/943144
>>
>>Register wups2.dll from a Command Prompt, as described in Method 1 on
>>the above page and that should get the updates installed.
>>If not, go to Method 2.
>>
>>MowGreen [MVP 2003-2008]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>François wrote:
>>
>>
>>>Hi
>>>I'm facing the same problem that many other people have mentioned here : I
>>>have 84 updates downloaded and WU is unable to install them. I've tried the
>>>following :
>>>
>>>Click Start, select run and type the following (pressing okay after each
>>>one):-
>>>net.exe stop wuauserv
>>>regsvr32 wuapi.dll
>>>regsvr32 wups.dll
>>>regsvr32 wuaueng.dll
>>>regsvr32 wucltui.dll
>>>regsvr32 MSXML3.dll
>>>net.exe start wuauserv
>>>
>>>I've run CCleaner many times, but still it does not work
>>>Can somebody please help me ?
>>>Thanks !

>>

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  #6  
Old 25-01-2008
Calven
 
Posts: n/a
RE: Unable to install updates ERROR 0x80004002


This error is most likely caused by one of the following conditions:

1. The Windows Update Temporary folder is corrupted.
2. Windows Update Agent 3.0 is not installed properly.

We can perform the following steps to troubleshoot this issue. After trying
each suggestion, please go to the Windows Update site to check the result.
Thanks for your cooperation.

NOTE: Some third party programs can also affect the Windows Update service.
If you are running any third party applications such as Spyblocker, Internet
or web accelerators (programs designed to boost the speed of the Internet
connection), security or anti-virus programs (Norton, McAfee, etc.), I
recommend we temporarily disable or shut them down and then try accessing the
Windows Update site later. Please be sure to enable them again after
completing the update process.

Suggestion 1: Clean up Windows Update temporary folder
===========================================
1. Click Start, Run, type: cmd and press Enter. Please run the following
command in the open window.

Net stop WuAuServ

2. Click Start, Run, type: %windir% and press Enter.
3. In the open folder, rename the folder SoftwareDistribution to Sdold.
4. Click Start, Run, type: cmd and press Enter. Please run the following
command in the open window.

Net start WuAuServ

Suggestion 2: Reinstall Windows Update Agent 3.0
======================================
1. Visit the following link and download Windows Update Agent 3.0 to the C:\
(Choose Save, click My Computer on left panel, Click C:\, Click Open and
Click Save)

http://download.windowsupdate.com/Wi...gent30-x86.exe

2. Click Start, Click Run and copy the following command to the panel:

C:\WindowsUpdateAgent30-x86.exe /wuforce

Note: There is a space between "C:\WindowsUpdateAgent30-x86.exe" and
"/wuforce".

Best Regards,

Calven


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