Running windows XP SP3 on a Dell dimension 8400. Microsoft Updater
downloaded KB968389 on 8/18 and tried to auto install it. the auto reboot
failed. When I tried to power up the machine the next day I got to the
Windows screen and then the machine just hangs with a blank grey screen and
no lights on the keyboard.
Successfully restarted machine in Safe Mode. Went to <Control Panel>
<Add/Remove Software> and uninstalled that one update. Restarted machine and
it booted fine. Tried to manually install KB968389 using <Microsoft Update>
<Custom install> AFter install reboot once again failed. Repeated the Safe
Mode boot and uninstall and all is well.
Filed a Microsoft problem report and all I got back was some self-help
suggestions and an offer to pay Microsoft $59/Hr for the priviledge of having
them help me solve the problem their update appears to cause.
Any ideas?
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