Results 1 to 13 of 13

Thread: Vista Premium crash after auto vista update & installation

  1. #1
    DubaiVistaPremium Guest

    Vista Premium crash after auto vista update & installation

    Hi, my Dell XPS M1330 has downloaded & installed auto updates for Vista
    premium home edition and on restarting it loads with a blue screen only
    visible for milliseconds and then reboots. What do I do? There is obviously
    a compatibility issue with one of the patches and hardware. How do I
    identify which and roll back the update and also ensure it does not download
    & install it again?

  2. #2
    PA Bear [MS MVP] Guest

    Re: Vista Premium crash after auto vista update & installation

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/de...spx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB123456).

    If your problem relates to a Cumulative Security Update for IE, call the
    above number and ask to be transferred to the Consumer IE7 queue (which is
    47830).

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.

    Tip: Temporarily disable real-time protection by your anti-virus and/or
    anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
    Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
    to install the update(s).
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
    AumHa VSOP & Admin; DTS-L.org

    "DubaiVistaPremium" wrote:
    > Hi, my Dell XPS M1330 has downloaded & installed auto updates for Vista
    > premium home edition and on restarting it loads with a blue screen only
    > visible for milliseconds and then reboots. What do I do? There is
    > obviously
    > a compatibility issue with one of the patches and hardware. How do I
    > identify which and roll back the update and also ensure it does not
    > download
    > & install it again?



  3. #3
    Marcin Balcerzak Guest

    Re: Vista Premium crash after auto vista update & installation

    On Wed, 9 Jan 2008 08:35:04 -0800, DubaiVistaPremium wrote:

    > Hi, my Dell XPS M1330 has downloaded & installed auto updates for Vista
    > premium home edition and on restarting it loads with a blue screen only
    > visible for milliseconds and then reboots. What do I do? There is obviously
    > a compatibility issue with one of the patches and hardware. How do I
    > identify which and roll back the update and also ensure it does not download
    > & install it again?


    Just a guess... KB943899?
    Roll back with 'repair a computer' using installation cd. Unfortunatelly,
    it'll almost for sure remove more updates than needed.


    --
    Marcin Balcerzak

  4. #4
    DubaiVistaPremium Guest

    Re: Vista Premium crash after auto vista update & installation

    Looking at the event log, it seems that KB943899 was the last update
    installed. On restart the "service control manager" had mulitple failures.
    Using the OS disk I restored to last operational version and it seems fine
    for now. Thanks.

    "Marcin Balcerzak" wrote:

    > On Wed, 9 Jan 2008 08:35:04 -0800, DubaiVistaPremium wrote:
    >
    > > Hi, my Dell XPS M1330 has downloaded & installed auto updates for Vista
    > > premium home edition and on restarting it loads with a blue screen only
    > > visible for milliseconds and then reboots. What do I do? There is obviously
    > > a compatibility issue with one of the patches and hardware. How do I
    > > identify which and roll back the update and also ensure it does not download
    > > & install it again?

    >
    > Just a guess... KB943899?
    > Roll back with 'repair a computer' using installation cd. Unfortunatelly,
    > it'll almost for sure remove more updates than needed.
    >
    >
    > --
    > Marcin Balcerzak
    >


  5. #5
    livx Guest

    RE: Vista Premium crash after auto vista update & installation

    "DubaiVistaPremium" wrote:

    > Hi, my Dell XPS M1330 has downloaded & installed auto updates for Vista
    > premium home edition and on restarting it loads with a blue screen only
    > visible for milliseconds and then reboots. What do I do? There is obviously
    > a compatibility issue with one of the patches and hardware. How do I
    > identify which and roll back the update and also ensure it does not download
    > & install it again?


    I have that problem too and i heard many dell laptop have that problem (i'm
    using dell inspiron 1420).i just do system restore back to the time i
    install updates and the problem gone.There are many people tell that problem
    caused by KB943899,and i think it's true since my pc is okay if install all
    updates except KB943899.i recommend you to hide that update for now.i can't
    call 1-866-PCSAFETY because i live in malaysia (it's only for us and canada).

  6. #6
    PA Bear [MS MVP] Guest

    Re: Vista Premium crash after auto vista update & installation

    livx wrote:
    > ...i can't
    > call 1-866-PCSAFETY because i live in malaysia (it's only for us and
    > canada).


    You don't have to call:

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/de...spx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
    AumHa VSOP & Admin; DTS-L.net


  7. #7
    Buckiguy Guest

    RE: Vista Premium crash after auto vista update & installation

    Thanks for the information. I have a Dell D630 and had the
    blue screen crash upon windows update as well. I changed the automatic
    windows update to manual and fixed the problem. It was derived from KB943899
    which came available on January 8th 2008. I left it unselected until
    Microsoft fixes the problem.

    My advice is to go to the last RESTORE POINT prior to the update KB943899 or
    point of crash. Although you cannot restart the computer you should be able
    to shut it down, then be able to access Windows. Then from that point
    CHANGE SETTINGS so that you can de-select the automatic update KB943899 and
    don't run it until Windows fixes the problem. Hope this is helpful.


    "livx" wrote:

    > "DubaiVistaPremium" wrote:
    >
    > > Hi, my Dell XPS M1330 has downloaded & installed auto updates for Vista
    > > premium home edition and on restarting it loads with a blue screen only
    > > visible for milliseconds and then reboots. What do I do? There is obviously
    > > a compatibility issue with one of the patches and hardware. How do I
    > > identify which and roll back the update and also ensure it does not download
    > > & install it again?

    >
    > I have that problem too and i heard many dell laptop have that problem (i'm
    > using dell inspiron 1420).i just do system restore back to the time i
    > install updates and the problem gone.There are many people tell that problem
    > caused by KB943899,and i think it's true since my pc is okay if install all
    > updates except KB943899.i recommend you to hide that update for now.i can't
    > call 1-866-PCSAFETY because i live in malaysia (it's only for us and canada).


  8. #8
    fpc_mike Guest

    RE: Vista Premium crash after auto vista update & installation

    I just got my Dell XPS M1330 today and ran into the same problems as everyone
    else, heck of a first day with this notebook. I have it narrowed down to the
    KB943899 update being the root of my problems. Has Microsoft come up with a
    patch to this yet?

    "Buckiguy" wrote:

    > Thanks for the information. I have a Dell D630 and had the
    > blue screen crash upon windows update as well. I changed the automatic
    > windows update to manual and fixed the problem. It was derived from KB943899
    > which came available on January 8th 2008. I left it unselected until
    > Microsoft fixes the problem.
    >
    > My advice is to go to the last RESTORE POINT prior to the update KB943899 or
    > point of crash. Although you cannot restart the computer you should be able
    > to shut it down, then be able to access Windows. Then from that point
    > CHANGE SETTINGS so that you can de-select the automatic update KB943899 and
    > don't run it until Windows fixes the problem. Hope this is helpful.
    >
    >
    > "livx" wrote:
    >
    > > "DubaiVistaPremium" wrote:
    > >
    > > > Hi, my Dell XPS M1330 has downloaded & installed auto updates for Vista
    > > > premium home edition and on restarting it loads with a blue screen only
    > > > visible for milliseconds and then reboots. What do I do? There is obviously
    > > > a compatibility issue with one of the patches and hardware. How do I
    > > > identify which and roll back the update and also ensure it does not download
    > > > & install it again?

    > >
    > > I have that problem too and i heard many dell laptop have that problem (i'm
    > > using dell inspiron 1420).i just do system restore back to the time i
    > > install updates and the problem gone.There are many people tell that problem
    > > caused by KB943899,and i think it's true since my pc is okay if install all
    > > updates except KB943899.i recommend you to hide that update for now.i can't
    > > call 1-866-PCSAFETY because i live in malaysia (it's only for us and canada).


  9. #9
    PA Bear [MS MVP] Guest

    Re: Vista Premium crash after auto vista update & installation

    And have you contacted Dell Support yet? See
    http://www.dellcommunity.com/support...id=59999#M4595

    Also see
    http://groups.google.com/group/micro...151fcd0fb764f8

    Dell Support Forums
    www.dellcommunity.com
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/


    fpc_mike wrote:
    > I just got my Dell XPS M1330 today and ran into the same problems as
    > everyone else, heck of a first day with this notebook. I have it narrowed
    > down to the KB943899 update being the root of my problems. Has Microsoft
    > come up with a patch to this yet?
    >
    > "Buckiguy" wrote:
    >
    >> Thanks for the information. I have a Dell D630 and had the
    >> blue screen crash upon windows update as well. I changed the automatic
    >> windows update to manual and fixed the problem. It was derived from
    >> KB943899 which came available on January 8th 2008. I left it unselected
    >> until Microsoft fixes the problem.
    >>
    >> My advice is to go to the last RESTORE POINT prior to the update KB943899
    >> or point of crash. Although you cannot restart the computer you should
    >> be
    >> able to shut it down, then be able to access Windows. Then from that
    >> point CHANGE SETTINGS so that you can de-select the automatic update
    >> KB943899 and don't run it until Windows fixes the problem. Hope this is
    >> helpful.
    >>
    >>
    >> "livx" wrote:
    >>
    >>> "DubaiVistaPremium" wrote:
    >>>
    >>>> Hi, my Dell XPS M1330 has downloaded & installed auto updates for Vista
    >>>> premium home edition and on restarting it loads with a blue screen only
    >>>> visible for milliseconds and then reboots. What do I do? There is
    >>>> obviously a compatibility issue with one of the patches and hardware.
    >>>> How do I identify which and roll back the update and also ensure it
    >>>> does
    >>>> not download & install it again?
    >>>
    >>> I have that problem too and i heard many dell laptop have that problem
    >>> (i'm using dell inspiron 1420).i just do system restore back to the
    >>> time
    >>> i install updates and the problem gone.There are many people tell that
    >>> problem caused by KB943899,and i think it's true since my pc is okay if
    >>> install all updates except KB943899.i recommend you to hide that update
    >>> for now.i can't call 1-866-PCSAFETY because i live in malaysia (it's
    >>> only
    >>> for us and canada).



  10. #10
    ولد عمر Guest

    RE: Vista Premium crash after auto vista update & installation

    VistaPremium" wrote:

    > Hi, my Dell XPS M1330 has downloaded & installed auto updates for Vista
    > premium home edition and on restarting it loads with a blue screen only
    > visible for milliseconds and then reboots. What do I do? There is obviously
    > a compatibility issue with one of the patches and hardware. How do I
    > identify which and roll back the update and also ensure it does not download
    > & install it again?


  11. #11
    kamran Guest

    RE: Vista Premium crash after auto vista update & installation

    Hi,

    I have been having the same problem with a Dell XPS M1330.

    Kamran

    "DubaiVistaPremium" wrote:

    > Hi, my Dell XPS M1330 has downloaded & installed auto updates for Vista
    > premium home edition and on restarting it loads with a blue screen only
    > visible for milliseconds and then reboots. What do I do? There is obviously
    > a compatibility issue with one of the patches and hardware. How do I
    > identify which and roll back the update and also ensure it does not download
    > & install it again?


  12. #12
    Lindsey Guest

    RE: Vista Premium crash after auto vista update & installation

    I had the same thing with my brand new Dell xps 1530.. and my hard drive was
    non-recoveralbe I lost everything.. it wouldn't even boot from last known
    etc.. how do I prevent this from happening when I rebuild the machine? I am
    sooo peeved!!

    "DubaiVistaPremium" wrote:

    > Hi, my Dell XPS M1330 has downloaded & installed auto updates for Vista
    > premium home edition and on restarting it loads with a blue screen only
    > visible for milliseconds and then reboots. What do I do? There is obviously
    > a compatibility issue with one of the patches and hardware. How do I
    > identify which and roll back the update and also ensure it does not download
    > & install it again?


  13. #13
    Lindsey Guest

    Re: Vista Premium crash after auto vista update & installation

    so my machine did the same thing but the hard drive was nonrecoverable, I
    lost everything. and have to rebuild. dell did the diagnostic testing and the
    hardware is fine. how do I avoid getting this shitty update again? I can't
    afford to be out of work for two days again and rebuilding my machine.. help!

    "DubaiVistaPremium" wrote:

    > Looking at the event log, it seems that KB943899 was the last update
    > installed. On restart the "service control manager" had mulitple failures.
    > Using the OS disk I restored to last operational version and it seems fine
    > for now. Thanks.
    >
    > "Marcin Balcerzak" wrote:
    >
    > > On Wed, 9 Jan 2008 08:35:04 -0800, DubaiVistaPremium wrote:
    > >
    > > > Hi, my Dell XPS M1330 has downloaded & installed auto updates for Vista
    > > > premium home edition and on restarting it loads with a blue screen only
    > > > visible for milliseconds and then reboots. What do I do? There is obviously
    > > > a compatibility issue with one of the patches and hardware. How do I
    > > > identify which and roll back the update and also ensure it does not download
    > > > & install it again?

    > >
    > > Just a guess... KB943899?
    > > Roll back with 'repair a computer' using installation cd. Unfortunatelly,
    > > it'll almost for sure remove more updates than needed.
    > >
    > >
    > > --
    > > Marcin Balcerzak
    > >


Similar Threads

  1. MSE on VISTA Home Premium crash and freeze
    By Fortunate in forum Networking & Security
    Replies: 7
    Last Post: 22-10-2010, 06:26 AM
  2. Replies: 2
    Last Post: 31-07-2009, 07:40 AM
  3. Vista Home Premium Installation size
    By Terracide in forum Operating Systems
    Replies: 3
    Last Post: 08-06-2009, 02:56 PM
  4. How to disable Windows Vista Auto Reboot on system crash ?
    By mobo_king in forum Operating Systems
    Replies: 3
    Last Post: 13-03-2009, 11:33 PM
  5. iTunes 7.2 installation on Vista Home Premium
    By Muhammad Waqar in forum Vista Setup and Install
    Replies: 3
    Last Post: 20-06-2007, 06:27 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •