After updating my system from Windows XP Home to Professional, I receive the
following error each time I boot my system:
Cannot Install this Hardware
There was a problem installing this hardware:
HID Non-User Input Data Filter
An error occurred during the installation of the device
Fatal error during installation
My computer is a Dell Inspiron 5100 and the mouse that is giving me the
trouble is a Microsoft Wireless Notebook Optical Mouse 1.0A. So far, I've
tried the following:
- Rolling back the driver to a prior version.
- Installing Microsoft Intellipoint 6.2 software.
Any suggestions would be appreciated.
I just ran Windows Update and tried installing the fix for this problem.
Unfortunately, it would not install and gave me Error Code: 0x80070643.
Anyone know what this means?
0x80070643 -2147023293 ERROR_INSTALL_FAILURE
Error 0x 80070643 is returned, and the extended error is 1000-1999 or
See if http://support.microsoft.com/kb/906602 helps
Try deleting the Intellipoint drivers and re-install them and see if that
solves the problem.
If it was my computer I would make a repair installation an update windows
again skipping the update in question and all should be fine. Make sure to
hide the update in question on the windows update webpage.
See, in order:
A...hardware device does not function correctly after you install Windows
Vista Service Pack 1
How to uninstall Windows Vista SP1 as a troubleshooting step:
Unlimited installation and compatibility support for Vista SP1 is available
at no charge through 18 Mar-09
.. Other: http://support.microsoft.com/oas/default.aspx | select Windows
Vista | select Windows Vista Service Pack 1
Windows Vista Service Pack 1 - Things to Know Before You Download:
Windows Vista Help: Learn how to install Windows Vista Service Pack 1 (SP1):
I have been through all that Martin did and with the same results. In
addition, have done a repair install of WIN XP-SP2 with all the attendant
problems (now solved) and still I get this problem. Don't know where to turn
short of format HDD and complete reinstall, because the New Hardware message
comes up and fails on every reboot. However, the MS Wireless Laser Mouse
5000 seems to function without problem. Think that problem could be related
to a defective file downloaded by Microsoft update (since never has to
download it before failing) ... any way to delete such a downloaded file?
Equipment that triggered the Windows Update is
Microsoft Wireless Laser Mouse 5000; associated software is Intellipoint 6.2.
As noted this was after a repair reinstallation. This HID Non-... etc was
on prior to that time without problem. Drivers themselves for device OK;
just this constant attempt to install HID Non-... at every boot (or every
scan for new hardware, which I use to bring SCSI device online after turning
them on or hot-plugging SCSI drives)
A possible surmise of the underlying cause ... I repaired my system after we
changed to daylight savings time but the XP SP2 assumed the old date for
start of DST, and it still thinks its DST. So the time-stamps of
wdf01000.sys as replaced differ by one hour.
It sounds like a driver update has occurred which messed up the USB settings.
Hopefully you did not take any non MS driver(s) from windows update?
Never take drivers from windows update unless they are intended for
If an updated driver is needed because the hardware does not work proper go
to the manufacturers website to look for an updated driver.
If it ain't broke: do not try to"FIX" it.
If you did take the optional drivers from windows update try booting last
known good configuration, rolling back on the driver or use system restore
in safe mode prior to a date of the problem or restore from the full system
backup you hopefully made.
Assuming you are using Windows XP: here you can see how to roll back on a
You can disable the update in question appearing when automatic updates is
set by going
to the windows update website and unmark (hide) driver in question.
I have already done this twice without benefit. This error has no
perceptible effect on the only USB device that is attached, the MICROSOFT
mouse! I have also tried both disabling and deleting the HID item that
shows up in the device list as unknown device but it reappears on the next
boot. It's so unknown I have searched all over the physical machine and
cannot find it. I have loaded / installed the latest Intel drivers and BIOS
for the machine which has an Intel Pentium D processor and an Intel D945GNT
I have hidden the (already downloaded) update named above which shows up in
Windows / Microsoft Update, which always fails when applied. >>>>>> If
anyone knows how to remove the download from the machine, that would be
helpful ... perhaps a fresh download might work. <<<<<<
Otherwise I shall live with this until my next format of my system C: drive
and install which will take place in about mid-July. It would be nice to
know where the downloaded updates are stored so that one doesn't have to go
through downloading 100+ updates every 4-6 months when I do a full install.
Fortunately all my data and applications are on other drives.
I went into the same problem. Look into your Windows directory for a log
file named wfd01005Inst.log (or similar) updated at the time youried to
install the update.
Open this log file, it should allow you to see what caused the install
error. In my case, I found "FileVersion of
E:\WINDOWS\system32\DRIVERS\wdf01000.sys is Greater Than 1.5.5600.0".
Thus, I renamed the wfd01000.sys file, ran the update again and voilĂ* !, it
went fine, no more error !
I restarted Windows, no more New hardware Install failure message...
Out of curiosity, I checked the file wfd01000.sys installed by the update,
it was exactly the same than the old one.
After beating my head against the wall and reading ALL of the posts of people
having this problem, and no one giving a solution, but a few were able to
lead me down the right path.
HERE IS THE SOLUTION!!! (at least it worked for me!)
Go to C:\Windows\system32\drivers and delete wdf01000.sys
Then, go to windows update, and select Custom. Then select hardware updates,
and HID non-user Input data filter should be there again. Now select
download and install, and it should enter the correct information and fix
your HID non-user Input Data Filter Error / fatal error / failed to install
I've tried solution, several times, and it doesn't work for me. I got rid of this annoyance by hiding the update and rolling back the driver. I downloaded microsoft updates last week and it reappeared! Ive got a microsoft wireless optical mouse/keyboard combo. It really is about time that Microsoft fixed this.
I'll try what you suggest but I have to say that I have had no difficulty whatever erasing the wdf01000.sys file.
Yes it still shows the error message. By the way, I'm using XP Pro not Vista.
It still shows up when I roll back the driver. It's a right PITA. I think I'll go out and buy a better mouse/keyboard combo. This Microsoft set is useless. I'll NEVER buy Microsoft hardware again.
I only bought it because my Logitech mouse died on me. There's another problem. Did you know that you can't buy a replacement for a failed mouse/keyboard from a combination set? They are "factory encrypted" and they claim not to be able to supply a replacement.
Profits, I suppose. What is the world coming to?
The fixed worked just like you said it would. Took a while to install ...on MS=side, but no dam Error dialog boxes after 1st reboot.
This was not an easy thread to find but it was exactly what I needed !
I've been looking for this fix for about a month and a half. Whew.....I wish Microshaft.....MircoSoft, knew about it.
I am SO glad I did not buy VISTA.
It seems the consistant thing here for most is a windows repair, which I also had to do recently.
I followed your directions to the letter and
YES it worked for my windows xp 64 bit os, This seems to be the only way so
far to fix this mess. Lucky I stumbled upon this post. Microsoft web site was
no help at all. It also helps to temporarily disable anti virus software
before download. Firewalls should be ok, maybe.
Several days trying to find a fix and many many searches on MS sites.
Got a new computer, ghost of Hard Drive it was XP Home.
Upgraded to XP-Pro and issues started the same as the other posters.
HID non-user Input Data Filter Error / fatal error / failed to install
This caused issues with the HP 3380 Laser jet scanner and Microsoft wireless
laser Mouse 5000/Keyboard 4000/receiver 3.1.
The HP 3380 Laser scanner would communicate with PC but not execute the
scanning process. The print functions worked.
Secure an install disk from HP for laserjet 3015/3020/3030/3380 v4.0 is for
XP, call HP and ask for v4.0, they will send it to you. They donâ€™t recommend
downloads for installation. Once you have the hard disk, Uninstall the HP
3380, insert the HP install disk v4.0 and find scrubber.exe and run it. Now,
install HP 3380 as per set up instructions.
I didn't have to do anything further as this cured the issue. Dont now for
sure but maybe the driver for the Wireless mouse receiver 3.1 was already
there as it didn't appear on the hardware update list. Plugged in the
receiver and heard the clunk-clunk and it worked with no errors.
I started to get this annoying error message after a non destructive reinstall of XP Home. The typically cryptic MS name (non user input data filter???) made it hard to even know where to start looking for a solution. But this fix worked perfectly.
However, before I could delete the file I had to take ownership of it. Here is a great site to show you how to take ownership and get full control over a file in your system (Win 7)
In short, here are the steps:
2) Type "CMD" (without the quotes) in the search bar
3) Press Ctrl+Shift+Enter key combination
4) To take ownership of the file, at the command prompt type or copy/paste the following: takeown /f C:\Windows\System32\drivers\wdf01000.sys
5) To get full control of the file in order to delete it you have to enter the following at the next command prompt: cacls C:\Windows\System32\drivers\wdf01000.sys /G johnsmith:F
6) Please note that "johnsmith" in the above command needs to be changed to YOUR username.
7) Close the command prompt.
8) Go to C:\Windows\System32\drivers and delete the file
If you're like me and the computer told you that you need to get authorization from yourself, then do the following:
9) Right-click on the file -> Properties
10) Click on the "Security" tab
11) Click "Advanced" (by where it says "For special permissions or advanced settings, click Advanced.")
12) Click on the "Effective Permissions" tab
13) Click "Select" (next to the box for "Group or user name")
14) In the box with the header that says "Enter the object name to select," type your username exactly how it appeared in command prompt (for example, "johnsmith\john smith")
15) Click "OK" and then close the box.
16) Click "Apply" and that's it. You should be able to delete the file now.
Updates installed with no problem after that.
What happens when you delete the file, restart the computer and attempt to install the update? Does it still show a failure message?
Re: HID Non-User Input Data Filter Error
I also beat my head against the wall. But, all i wound up with was a bloody
Your solution did the trick for me.
Plus, the simplicity of it adds to my continuing amazement regarding MS
programmers and tech writers. How do they earn their salaries? The fixes
they come up with are invariably meant for IT types, not end users. >> Their
fixes also make my head hurt.
Re: HID Non-User Input Data Filter Error
I have been trying for two months to get rid of the annoying reminders everytime I start up my computer.Even with Microsoft's Technical support they did not know this. It works! Thanks-Alot. Lauca's method works!
Last edited by chrisg1711 : 07-06-2010 at 06:46 AM. Reason: Forgot to thank member
|Tags: 0x80070643, dell inspiron, error message, hid, input data filter, optical mouse, windows xp, wireless mouse|
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