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Thread: Software Distribution Service 3.0 (KB943460)

  1. #1
    SR Guest

    Software Distribution Service 3.0 (KB943460)

    I am having problems with my internet freezing and unexpected closing
    browsers for the last week after installing the Software Distribution Service
    3.0 (KB943460). I tried doing system restore and it says it is unable to
    restore because no changes to my computer have been made.

  2. #2
    lwv628 Guest

    RE: Software Distribution Service 3.0 (KB943460)

    As far as I can tell, Software Distribution Service 3.0 was first installed
    by Window Update on my PC (Windows XP) on January 1, 2008. The only problem
    I have is that Window Update continues to install it every time I log off
    Windows, which leads me to believe that SDS 3.0 is not installed on my
    machine. If this update is important to the operation of my machine, how can
    I get it installed?

  3. #3
    lwv628 Guest

    RE: Software Distribution Service 3.0 (KB943460)

    My problem has been solved. After I posted to this thread last night, I went
    into Windows update and found where I could email my problem to Microsoft
    Windows Update Support and this mornining, I had an email back from them with
    detailed instructions to remedy the problem. It took me about 20 minutes to
    fix the problem. I highly recommend anyone having a problem with Software
    Distribution Service 3.0 to contact Microsoft.

  4. #4
    Alex Taylor Guest

    Software Distribution Service 3.0

    Please, please, tell me the 20-minute solution! I have spent 90 minutes talking to MSN's paid-for support service, with no success. They even suggested deleting and reloading Windows XP and IE6, both of which came preloaded when I bought my computer. When I pointed this out and said I didn't have the discs to reload, MSN told me to complain to the manufacturer or the retailer I bought from four years ago. They don't seem to accep it could be SDS 3.0 at fault

  5. #5
    PA Bear [MS MVP] Guest
    Why did you contact (let alone pay for) MSN Support about your problem? In
    fact, what is your problem? Please see this page then post back to this thread with the information we'd need to be able to assist you properly.

    What exactly is the problem? Tell us what your problem is and somebody
    will try to help you here for free!!

  6. #6
    lwv628 Guest

    RE: Software Distribution Service 3.0

    Hi Alex:
    The instruction Microsoft Windows Update Support E-mailed me were 2 pages in
    length at no cost to me. Folowing are the steps I used to find the page to
    write my support request.

    Click on "Start"
    "All Programs"
    "Windows Update"
    "Get Help and Support"
    "Send a Problem Report"
    On the bottom, click "Contact a Support Professional by
    Click on "Start E-mail Request"

    Describe your problem.
    In the process, Microsoft asks for permission to extract info from your
    computer in order to determine a solution.

  7. #7
    nancy galloway Guest

    Software Distribution Service 3.0

    Hi there! It would be really useful if you could cut and paste the solution. Like many others out there, I am having this problem and the only way I can email MS support is by first paying $60. Which is obsene concsidering it is their error I am trying to fix!

    Thanks - Nancy

  8. #8
    nancy galloway Guest
    OK, cancel that - I've found out how to get the free email-support.

    The KB article associated with the update details this issue.

    How do you get the fix from Zone Alarm?

  9. #9
    Will Gates Guest

    RE: Software Distribution Service 3.0

    Easy solution for everyone. Uninstall it and dont allow Microsoft to install
    updates again without permission:

    Control Panel > Add or Remove Programs > make sure show updates is ticked
    and sort by date you will find the offending "fix" which is causing everybody
    these problems - unistall it.

    Then don't allow microsoft access to intall without permission in Security
    Settings tab select to notify before installing updates.

    Final step. Wait for Microsoft to fix this annoying problem and release yet
    another fix to fix the fix before allowing any more of their updates. Visit
    the Microsoft website to decide what if any updates to install.

    It stopped my internet from connecting and then kindly deleted my previous
    restore points this "fix/update" - Many people would call it otherwise if it
    was from another software company and installed without permission as it did
    on my PC. My PC was previously set to only install updates if i allow so I am
    very dubious about this "update" added to the fact it also seems to remove
    the system restore points in some cases.

    Seems the problem is commonplace with XP and with computers using Zonealarm
    Firewall as i was notified by them that there was a problem.

    Thanks Zone Alarm.

    Well done Microsoft for releasing such good software and having no
    information or admission regards this cock up on your own website.

  10. #10
    Join Date
    Nov 2008

    Re: Software Distribution Service 3.0 (KB943460)

    Not so. I've just spent an hour trying to get software distribution service (kb943460) off my friends computer. He's running xp service pack 2 and has never heard of zone alarm. I discontinued automatic updates, but can't get rid of what already on there. Every system restore all the way back to October has got that d!@# software distribution service on it and the system restore WILL NOT restore.

  11. #11
    Join Date
    May 2009

    Re: Software Distribution Service 3.0 (KB943460)

    i've got this problem , the update presents as an outlook security update and doesn't install, etc.
    but i don't have zone alarm, i've kaspersky is 2009 !
    What's the 20 mins solution?

  12. #12
    BrianAllgar Guest

    Re: Software Distribution Service 3.0 (KB943460)

    I've just encountered this problem. After an automatic update by
    Microsoft, I can no longer connect to the Internet. The usual startup
    address appears briefly in a Window, then disappears without anything

    Firstly, the problem seems to go back many years (see various threads
    concerning Software Distribution Service 2.0). It seems that Microsoft
    have a solution, yet they have never made it public. When I try to
    contact them by email, it transpires that they want to charge me 46
    pounds for fixing their own bug. Well, I wasn't born yesterday ...

    Secondly, it would be a public service if the person who claims to have
    received a satisfactory solution from Microsoft were to post it in full
    here so that everyone can benefit from it.

    I have attempted to fix this pestilential problem by uninstalling the
    whole Service Pack 3 and de-activating the automatic Microsoft updates,
    but only time will tell if this works - I understand that even without
    your permission, Microsoft can creep into your computer in the small
    hours of the morning and infect it with what can only be described as

    Finally, would the person who keeps insisting that this is not a
    Microsoft problem please desist? I've never even heard of the software
    that he claims is responsable, let alone have it installed. No, this is
    yet another case of a known problem that Micros**t refuse to fix.

  13. #13
    PA Bear [MS MVP] Guest

    Re: Software Distribution Service 3.0 (KB943460)


    Start a free Windows Update support incident request:

    For home users, NO-CHARGE (!!!) support is available by calling
    1-866-PCSAFETY in the United States and in Canada or by contacting your
    local Microsoft subsidiary. There is no-charge for support calls that are
    associated with security updates. When you call, clearly state that your
    problem is related to a Security Update and cite the update's KB number
    (e.g., KB999999).

    If your problem relates to a Cumulative Security Update for IE, call the
    above number and ask to be transferred to the "Consumer IE queue" (which is

    Support for Windows Update:

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web

    For enterprise customers, support for security updates is available through
    your usual support contacts.

    PS: To avoid confusion, always begin a new thread about your specific
    problems. State your IE version and full Windows version (e.g., WinXP SP3;
    Vista SP2) in your first post.

  14. #14
    BrianAllgar Guest

    Re: Software Distribution Service 3.0 (KB943460)

    Well, Mr PA Bear, "Nonsense" is an extremely impolite way to respond t
    someone posting here for the first time.

    If my belief that Microsoft have never made public a solution to thi
    problem is nonsense, then why don't you simply provide a link to th
    published solution?

    As to the question of free technical support by telephone, I live i
    France, and don't want to have to try to discuss technical problems i
    French with my "local Microsoft subsidiary". I repeat that when
    followed the procedure for contacting Microsoft by email, there was
    substantial charge involved. Thank you for providing the link tha
    apparently leads to free email support, although it is not clear to m
    how to get there by the normal route.

    In the meantime, it seems that uninstalling SDS 3.0 and de-activatin
    automatic Microsoft updates has worked, at least for the moment. Since
    have already wasted far too much time on a problem that (since it ha
    beeen known to Microsoft for many years) I should never have had in th
    first place, my next step will be to replace Internet Explorer with som
    other browser that is less destructive.

    P.S. I don't understand why I should have started a new thread, sinc
    this one is exactly on the topic of the problem I encountered.

  15. #15
    PA Bear [MS MVP] Guest

    Re: Software Distribution Service 3.0 (KB943460)

    Because that's how it works here.

    PS: To keep track of things, it helps immensely if you quote all of the
    previous message(s) in your replies to the newsgroup, too.

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