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Thread: Error Code 0x80070715

  1. #1
    sebasmiriam Guest

    Error Code 0x80070715

    Every time I try to do a windows update on IE I get:
    "Error Code: 0x80070715
    The page can not be displayed ..."
    I have looked for information about this error but it seems there is none.

    My WindowsUpdate.log contains:
    Misc =========== Logging initialized (build: 7.0.6000.381, tz: +0200)
    ===========
    Misc = Process: C:\Archivos de programa\Internet Explorer\iexplore.exe
    Misc = Module: C:\WINDOWS\system32\wuweb.dll
    WUWeb FATAL: CreateObject for Microsoft.Update.AgentInfo failed: error
    0x800401f3
    WUWeb FATAL: CreateObject for Microsoft.Update.ServiceManager failed: error
    0x80040111
    WUWeb FATAL: CreateObject for Microsoft.Update.AgentInfo failed: error
    0x800401f3
    WUWeb FATAL: CreateObject for Microsoft.Update.ServiceManager failed: error
    0x80040111
    WUWeb FATAL: CreateObject for Microsoft.Update.AgentInfo failed: error
    0x800401f3
    WUWeb FATAL: CreateObject for Microsoft.Update.ServiceManager failed: error
    0x80040111
    ..............
    Setup *********** Setup: Checking whether self-update is required
    ***********
    Setup * Inf file: C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
    Setup FATAL: Update required for C:\WINDOWS\system32\cdm.dll: target version
    = 7.0.6000.374, required version = 7.0.6000.381
    Setup FATAL: Update required for C:\WINDOWS\system32\wuapi.dll: target
    version = 7.0.6000.374, required version = 7.0.6000.381
    Setup FATAL: Update required for C:\WINDOWS\system32\wuauclt.exe: target
    version = 7.0.6000.374, required version = 7.0.6000.381
    Setup FATAL: Update required for C:\WINDOWS\system32\wuaucpl.cpl: target
    version = 7.0.6000.374, required version = 7.0.6000.381
    Setup FATAL: Failed to retrieve version for C:\WINDOWS\system32\wuaueng.dll,
    error: 0x80070715
    Setup FATAL: CSusSetupInfSection::IsUpdateRequired failed with 0x80070715

    I am running XP Profesional version 2002 Service Pack2, IE7.0

    Also, Automatic updates do not work.

    Any ideas?

  2. #2
    Engel Guest

    RE: Error Code 0x80070715

    - Download/Install Windows Update v3.

    http://download.windowsupdate.com/Wi...gent30-x86.exe
    (You *may* need to install it using the command line switch "/wuforce"
    right after the reboot - immediately after logging in.)

    - Download/Install the 927891 patch.
    http://www.microsoft.com/downloads/d...9-404327772E5A

    Reboot

  3. #3
    sebasmiriam Guest
    Installing the Agent fixed the problem.
    The installation of the Agent failed at the end but when I rebooted it
    was working.
    Before I installed the Agent I realized the windows update service was
    always on "initializating" state.

    Terrific--glad to hear it. It helps when you mark your initial question as
    answered--that will enable others searching for an answer to find a correct
    one more quickly.

    I am glad I could help and thank you for updating the thread.

    I was unable to get the Agent to install (it failed each time I tried, and
    rebooting was no magic bullet). Is there a way I can make use of the
    \wuforce command when I have the Agent installation saved as an .exe file on
    my hard drive, or do I need to install it from a link? I will say that I at
    least got to the Windows Update page itself this time, but when I tried to
    use it, I got the same old 0x80070715 error code.

    Many thanks for your assistance!

  4. #4
    Join Date
    Mar 2009
    Posts
    1

    Re: Error Code 0x80070715

    I was having the same issue using Windows Update. I would click start and then Windows Update. IE 7 would open and attempt to take me to the Windows Update page. It would just sit there for approx. three minutes and finally error out with the error message 0x80070715.

    I searched Google for the error message and this was the first result I found. I found other pages as well but they all basically refer to the same "Windows Update V3" process. I tried this and it didn't not work. I installed the program via command line using the /wuforce switch and that allowed the installer to launch but I then got the error code 0x80070420 when attempting to install.

    I checked Microsoft's website and found a page on this error message. I followed the instructions per the Microsoft documentation located at http://support.microsoft.com/kb/958054. I would get a message stating that the stop command was invalid.

    I am not too savy with all of this technical stuff but did some digging into Administrative Tools -> Services in the control panel. I found that the "Automatic Updates" service was sitting in a "Starting" state. I right clicked on it and start or stop were not an option as it was already attempting to start. I right clicked on it, clicked on properties and in the window that pops up I changed "Startup Type" from automatic to manual. I rebooted my PC and when I got back into Windows I went back to the Administrative Tools -> Services in the control panel. I then right clicked on "Automatic Updates" and clicked start. The process started and I am now sitting at the Windows Update page in IE.

    Hopefully this helps someone or anyone in the future. I spent about two hours on the issue and after doing this I was able to get to Windows Update just fine.

  5. #5
    Mauricio Guest

    Re: Error Code 0x80070715

    I had the same problem, the "Automatic Updates" service was hung in
    "Starting" mode forever.

    Following your procedure fix the issue, thanks a lot !

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