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Thread: wuauclt.exe has encountered a problem...

  1. #16
    Robert Aldwinckle Guest

    Re: wuauclt.exe has encountered a problem...

    Have you disabled the Error Reporting Tool? (Ref.

    <title>Description and availability of Internet Explorer Error Reporting tool</title>
    http://support.microsoft.com/kb/276550

    E.g. if there is a [click here] link in the message window use it.
    It would lead you to a capturable Error Signature. (E.g. doubleclick
    on a word, then Ctrl-a, Ctrl-c there.)

    Please pay closer attention to what I said:

    >> Run... ProcMon. It will capture an entry for your crash and you will be able
    >> to extract from it a list of the modules involved in the call stack at the time
    >> of the crash. That could be an easier alternative the more conventional
    >> analysis of the Stack Back Trace for the crashing thread (e.g. as found
    >> below the FAULT -> line in the associated drwtsn32.log dump.)


    I'm suggesting only that you find the one entry which represents your crash event.
    Then open that entry and you will see as I wrote: "a list of the modules involved
    in the call stack at the time of the crash". The alternative to getting the call stack
    that way is the more conventional Stack Back Trace provided by drwtsn32.log

    E.g. that would probably be the last instance of wuauclt.exe in your trace,
    probably one which contains the crash address (which you are seeing somehow).
    BTW you probably also should check the Application tab in the Event Viewer
    to see if there is a corresponding crash record in there.
    The fact that you do see it means that you have something to search for,
    which should make it relatively easy to find. I'm not sure if ProcMon reports
    a 0x prefix on all its addresses so omit that when doing your find.

    (FYI) You are posting to an NNTP news server. So if you were using a real NNTP
    news reader (such as Outlook Express) you could upload files as attachments.
    However, that would only be appropriate for small files, unless you posted
    them in a message to a test newsgroup and then notified your readers how to find it.

    That header line from your post shows that your "news reader"
    is MS web interface to NNTP newsgroups. There is no provision
    for posting attachments through it. Some such users find web
    solutions to that problem and provide links to the files on third-party
    servers.

    I don't think that much would be accepted as attachments on this server
    even if you did post it in a test newsgroup.

    I'm still curious to know if you ever get a module loaded at 0x60750000
    and if so what it is. ProcMon might help you find that too.
    E.g. just capture all wuauclt.exe's activity, then do a find for 60750000.
    (Actually, considering how close the crash is to that address perhaps
    you should be looking instead for a module which loads at 0x60740000.)
    Provided that (hypothetical) module gets loaded and then sticks around
    long enough for you to see it loaded before your crash, you could alternatively
    obtain that detail using Process Explorer.

    I.e. I suspect that the crash address represents an offset in a third-party
    module which was previously loaded. As I mentioned previously it is not
    a base address that I see used in my wuauclt.exe (via Process Explorer).
    If you knew which module it was you might have a better chance of eliminating
    it as a source of interference and then at least changing your problem symptom.

    However you get a list of the other modules loaded under wuauclt.exe
    (but ideally with their routine names in the order that they were used
    leading up to the crash--i.e. the call stack) would show us the callers
    which were involved in the crash.

  2. #17
    drclive Guest

    Re: wuauclt.exe has encountered a problem...

    I had exactly the same problem. I disabled the error reporting service
    and reinstalled the Windows Update file and all is working fine now.

  3. #18
    Join Date
    Jan 2008
    Posts
    1

    Re: wuauclt.exe has encountered a problem...

    I had this problem and this is what i did to fix it
    http://support.microsoft.com/kb/927385

    Step1: Check whether settings for the Automatic Updates service and for the Background Intelligent Transfer Service (BITS) are correct
    To do this, follow these steps:
    Click Start, point to Run, type services.msc, and then click OK.
    In the details pane, locate and double-click Automatic Updates.
    Click the Log On tab.
    Make sure that the Local System account option is selected and that the Allow service to interact with desktop check box is cleared.
    Make sure that this service has been enabled in the Hardware Profile list. If this service has not been enabled, click Enable to enable the service.
    Click the General tab, and make sure that the Automatic option is selected in the Startup Type list. Under Service status, click Start to start the service if it is not already running.
    Repeat steps 2 through 6 for Background Intelligent Transfer Service (BITS).
    Step 2: Reregister Windows Update components
    To do this, follow these steps:
    Click Start, click Run, type REGSVR32 WUAPI.DLL, and then press ENTER.
    When you receive the "DllRegisterServer in WUAPI.DLL succeeded" message, click OK.
    Type the following commands in the Open box, one after the other, and then press ENTER after each command:
    REGSVR32 WUAUENG.DLL
    REGSVR32 WUAUENG1.DLL
    REGSVR32 ATL.DLL
    REGSVR32 WUCLTUI.DLL
    REGSVR32 WUPS.DLL
    REGSVR32 WUPS2.DLL
    REGSVR32 WUWEB.DLL
    Step 3: Rename the Windows Update temporary folder
    The temporary folder of Windows Update may be corrupted. In this case, you can rename the temporary folder of Windows Update. To do this, follow these steps:
    Click Start, click Run, type cmd, and then press ENTER.
    At the command prompt, type net stop Wuauserv, and then press ENTER.
    Click Start, click Run, type %windir%, and then press ENTER.
    In the folder that opens, locate and rename the SoftwareDistribution folder to SDold.
    At the command prompt, type net start Wuauserv, and then press ENTER to start the Automatic Updates service.

  4. #19
    MowGreen Guest

    Re: wuauclt.exe has encountered a problem...

    The steps you listed below are the same ones automated by the Fixit on
    this page: How do I reset Windows Update components?
    http://support.microsoft.com/kb/971058

    One can run the Fixit from the MSKB page, do the manual steps laid out,
    or, the *preferred* way since Internet Explorer will *not* be open,
    download, save the Fixit and the run it with the installed Security
    software (antivirus/security suite/3rd party firewall) temporarily
    disabled. A quick method that temp disables the Security software and
    other 3rd party software from interfering with running the Fixit is to
    Clean boot the system:

    How to configure Windows XP to start in a "clean boot" state
    http://support.microsoft.com/kb/310353

    How to troubleshoot a problem by performing a clean boot in Windows
    Vista or in Windows 7
    http://support.microsoft.com/kb/929135

    The Aggressive mode of the Fixit should *only* be run if running the
    Fixit in it's Default mode does not resolve updating issues.

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