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Thread: 80240016 Install Error

  1. #1
    ohkala Guest

    80240016 Install Error

    I have the same problem as Rhio (post of 9/25). Update will not install and
    shows Error Code 80240016 - computer runs forever but nothing happens.
    Reboot doesn't help. Can't figure out what other update is still installing.
    Beginning to get really annoying.

  2. #2
    TaurArian [MS-MVP] Guest
    0x80240016 WU_E_INSTALL_NOT_ALLOWED
    Operation tried to install while another installation was in progress or the system was
    pending a mandatory restart.

    What update are you trying to install and what update did you previously install?

    Before trying to rename the folder - did you stop the WU service?

    How to rename the SoftwareDistribution folder in Vista -
    1. Stop the Windows Update service (make sure you are logged on as an Administrator)

    Start button || Control Panel ||System and Maintenance ||Administrative Tools
    Double-click Services
    (Provide the Administrator password or confirmation if prompted to do so.)
    Right-click the Windows Update service and click Stop.

    2. Click Start, type %windir% in the Start Search box, and then press ENTER.

    Locate and rename the SoftwareDistribution folder.

    3. Start the Windows Update service

    Start button || Control Panel ||System and Maintenance ||Administrative Tools
    Double-click Services
    (Provide the Administrator password or confirmation if prompted to do so.)
    Right-click the Windows Update service and click Start.

    This procedure will erase your history on the Windows Update Site. Not important.

    If it doesn't help, start a free Windows Update support incident request:
    https://support.microsoft.com/oas/de...spx?gprid=6527

    Please report back the solution that works for you so that it helps other Vista users.

  3. #3
    ohkala Guest
    Currently trying to install Vista Update KB933928.
    Before that, Defender Update KB915597 which had issues so I canceled it.
    (same errors and problems as posted in this group.)
    Before that, 3 failed attempts at KB929729, Net Framework 1.1. Used the
    Download Installer Cleanup and that update shows status as "failed" but at
    least it hasn't been trying to install itself over and over again.)

    Tried a suggestion found in one of the groups to stop the update service
    (services.msc) and renaming the software distribution folder in %systemroot%
    - but Vista will not allow me to rename the folder even tho I am an Admin
    user

    Have been trying to stop the WU service for days. Each time I try I get:
    "Windows could not stop the WU service. Error 1053 - service did not respond
    to the start or control request in a timely fashion." Status of WUS then
    goes to "stopping". But, never actually changes to "stopped". Left my
    laptop on overnight and still doesn't "stop". Rebooting sets the service
    back to "Automatic-Delayed".

  4. #4
    GlenntheGreat Guest
    Hello everyone. I struggled with this very issue for two months. After
    much searching of the Internet, I found my solution to the problem last
    night, and I decided that I should spread the word on how I fixed it.

    Solution:

    Go to Run... in the Start menu. Enter this command:

    sfc /scannow

    Your computer will scan system files and fix whatever is corrupted. I
    ran the scan, and although the window closed on me before I could read
    the results, I tried another installation of the 16 updates since July
    10 that had been refusing to install. To my amazement, they all
    succeeded, and Vista does truly seem to operate much more smoothly what
    with the Intel chip and memory improvements of some recent updates.

    To give some further background on the issue I was having, just to make
    sure that you are having the same problems and experience that I had:

    Since July 10th, I was about to download updates, and attempt to
    install them. The updates would do their installation, then prompt me to
    restart the computer. I would do so, and have to sit though a long
    configuration, during which the computer would often restart itself a
    second time.

    Upon re-loading Windows, the 16 updates from July 10 to Sept 27 would
    either have a status of Failed or Pending.

    The solutions I had previously tried (all of which failed) included:

    - Renaming/removing the \\Windows\SoftwareDistribution\ folder or it's
    contents (like the Downloads folder and/or DataStore folder) while the
    Windows Update service was shut down

    - Renaming/removing the \\Windows\System32\Catroot2\ folder while the
    Cryptographic Services service was shut down

    - Downloading and running individual update installers off of
    Microsoft's website
    (Note: When trying this message, the update history would incorrectly
    show that the update was installed successfully. Even though it had a
    status of Successful, it would not register in the listing of installed
    updates, and thus when searching for more updates, the update would
    still appear as something I needed to download)

  5. #5
    Aurora2000 Guest
    I tried your solution and all others above, but I still can't
    install the updates dated october 2007.
    When I run sfc /scannow, It finds some archives corrupted but doesn't tell
    which are them. It refers me to a huge log file almost incomprehensive.

    I seem to have developed this problem since the SP1 update now no update will
    install and I have tried all of the sugestions on this thread.
    Funny as a reseller I am still selling more systems with XP and so far NONE
    with Vista.

    Well just returned from holiday and everything seems to be working fine now.
    Impossible to say why. However I did try all suggestions regarding Defender
    without result, well not at time of doing anyway. Ah well hammer is now back
    in the tool box - for now........

    I also cleared the history and it worked for me too!

    I tried your solution on two pc's. One with Vista, and one
    with XP. It worked in both cases. I was pulling my hair out over the update
    problem. My pc would just keep trying to install the same update and it was
    keeping my pc from installing new important updates. Thank you very much,

    Finally fixed!

    My Dell laptop had Error Code 80240016 whenever Vista tried to do an update.
    There were four updates in a queue over the last two months that would not
    install. Could not get around this even by trying to do manual updates.

    I read the various fixes on the web such as running sfc /scannow in the DOS
    window. Had to turn off User Account Control first to give me real
    Administrator rights but sfc /scannow still showed errors and the updates
    continued to fail. I emailed Microsoft for help and they suggested I trawl
    through the web looking for a solution. That was no help at all.

    The solution: turned off Windows Defender, which is next to useless, then
    installed SpyBot. This found an Internet redirector called Zlob. Once this is
    exterminated, the updates started working. Zlog may have redirect Windows
    update in a way that downloads could not occur. Seems bizarre that Microsoft
    is so defenceless and updates that could fix the problem are blocked.

  6. #6
    CrikkeBelleVue Guest
    Recently i had this Fault code 80240016 ERROR with the update KB915597
    Windows bitdefender (7/08/2008). i just opened windows bitdefender and
    cleared it's history then i left it open and tried my update again. It worked
    .... Do not know why but it did the job.

    1. Error message when you try to install updates from the Windows
    Update Web site or from the Microsoft Update Web site: "0x80240016":
    http://support.microsoft.com/kb/957307

    2. Unexplained computer behavior may be caused by deceptive software
    http://support.microsoft.com/kb/827315

    I'm running Vista Business with
    Service Pack 1, an Intel Core 2 duo, [email protected], 2Gb Ram, 32Bit. The
    machine is a Compaq nx9420 laptop.

    I've tried running the command prompt as Admin using "net stop wuauserv" and
    "net start wuauserv" without effect - same problem as before.

    Windows Help is useless here and the update will not proceed... help!

    I know that this is an OLD thread. However, I was encountering this for the
    last two months. The resolution for me was that I had a virus on the machine
    called "System Security" which just blocked updates. No other errors to
    speak of. Thanks Geoff for your post since it is what drove me down the
    virus path.

  7. #7
    TaurArian Guest
    The thread you hijacked is dealing with 80240016 install error. Your errors
    relate to 80072ee7 & 8024402C.

    Please start your own posting in the future and it would be nice if you
    could tell us more information, like what OS you're using etc.

    FYI -
    80072ee7 - This error code translates to ERROR_INTERNET_CANNOT_CONNECT. This
    could be caused by firewall software blocking the Windows Update Site.

    You may encounter temporary connection-related errors when you use Windows
    Update or Microsoft Update to install updates
    http://support.microsoft.com/kb/836941

    When searching for available updates on the Update site, you see the
    0x80072EE7 error
    http://update.microsoft.com/windowsu...=en&IsMu=False

    When searching for available updates on the Update site, you receive the
    0x8024402C error
    http://update.microsoft.com/windowsu...cleid=30&ln=en
    A misconfigured Proxy/Firewall can cause this problem. Double-check the
    Proxy/Firewall settings

    You may receive an error message when you search for available updates on
    the Windows Update Web site or on the Microsoft Update Web site
    http://support.microsoft.com/kb/883821

    You may receive a "0x8024402C" error message when you scan for updates on
    the Windows Update Web site
    http://support.microsoft.com/kb/900936

    The options in PROBLEM ONE of this tutorial may be able to help you fix
    this stuck message problem in Windows Mail.

    'Windows Mail problems'

    Stop the Windows Update service;
    Rename %windir%\SoftwareDistribution folder;
    Start the Windows Update service

    Run sfc/scannow in a dos sommand window you have launched by right clicking
    on the dos icon and selecting "Run as Administrator". Then type in the dos
    window the command sfc/scannow.

    The solution worked perfectly. All the updates installed after doing the sfc
    /scannow.

  8. #8
    Chindia Guest
    Any answers for this error? I have the same thing happening on my computer.
    First time I'm having problems with installing a windows update. And I have
    not installed any new software as of late.

    How do you turn off account settings?

    where do i find this "run textbox?" how do i "Go to Run... in the Start
    menu. Enter this command: sfc /scannow"? where is "run"? i hope this is an
    easy answer for y'all, it sure confuses me, esp as i used to be able to do it
    before vista.

  9. #9
    Eddie Guest
    Yea oneisha, just wondering if u got everything fixed. Had this problem with
    my laptop about 2 months ago. Never resolved it. i finally reinstalled
    factory software. and everything worked fine. Now i am on desktop and same
    problem. just wondering what happeneed.

    Hey All I Found a solution to this problem. There is Malware on your
    computer. Download Malwarebyte and run the program . It found 7 errors om my
    computer. I qrarentined then the erased them and my computer is installing
    updates as i type. Good Luck.

    Found an answer to this problem, Computer infected with malware. Download
    "Malwarebyte", free download, but i reccomend buying the full version, and
    run software. It will find problems and then u can quarentine themerase them
    .. I did it and it found 7 issues with my computer.Now everything works great
    now. Learned from another website.

    Check this out, from http://support.microsoft.com/kb/957307

    Windows Vista and Windows Server 2008
    Follow these steps:

    1. Close any Windows Update or Microsoft Update browser windows.
    2. Click Start button, type Command Prompt, in the list of results,
    right-click Command Prompt, and then click Run as Administrator.
    (User Account Control permission: If you are prompted for an administrator
    password or confirmation, type the password or provide confirmation.)
    3. Type the following commands. Press ENTER after each command:
    net stop wuauserv
    net start wuauserv
    4. Close the Command prompt window.
    5. Try to install updates again.


    followed instructions and re-ran update search. result was "you have most
    current update"....worked so far

  10. #10
    jancallme Guest
    You have to run the CMD with Administration rights!!
    Then it will work.

  11. #11
    Bob Guest

    RE: 80240016 Install Error

    How can I stop updates from trying to install if they will not install.

    Update will not install and
    shows Error Code 80240016

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