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Thread: Windows Modules Installer has stopped working

  1. #1
    Markku N Guest

    Windows Modules Installer has stopped working

    Windows Modules Installer has stopped working notification comes when I try
    to find updates from control panel.

    OS is fresh Acer OEM Vista Ultimate and it's broken right off the box.

    Does anyone know why does that error come? I can use my computer as it is,
    but I can't install anything. It seems that at least all the .msi install
    files will break the Windows Modules Installer. Some programs like Firefox
    and OpenOffice installs but for example Adobe Creative Suite doesn't.

    Acer doesn't know how to help, just sent a recovery cd that takes two weeks
    to arrive. Very good customer service, not!

    Problem details:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: TrustedInstaller.exe
    Application Version: 6.0.6000.16386
    Application Timestamp: 4549ae3e
    Fault Module Name: wcp.dll
    Fault Module Version: 6.0.6000.16386
    Fault Module Timestamp: 4549bdde
    Exception Code: c0000096
    Exception Offset: 0017043e
    OS Version: 6.0.6000.2.0.0.256.1
    Locale ID: 1035
    Additional Information 1: 73b1
    Additional Information 2: 8cbbf576fb31b90bc6e65be2c1ac14ee
    Additional Information 3: 6466
    Additional Information 4: 91c13350a24bd8d1ae0ce92e00c5fb8a


  2. #2
    Markku N Guest

    RE: Windows Modules Installer has stopped working

    And update gives "Code 800706BE"

  3. #3
    TaurArian [MS-MVP] Guest

    Re: Windows Modules Installer has stopped working

    Make sure the "Windows modules installer" service is not disabled.
    Log on as an Administrator -

    Start button || Control Panel ||System and Maintenance ||Administrative Tools

    Double-click Services

    (Provide the Administrator password or confirmation if prompted to do so.)

    Right-click the "Windows Modules Installer" service, and select Properties.

    Select General tab - make sure that Startup type is Manual.

    Otherwise start a free Windows Update support incident request:
    https://support.microsoft.com/oas/de...spx?gprid=6527
    --
    ====================================
    TaurArian [MS-MVP] 2005-2008 - Australia
    ====================================
    How to make a good post: http://www.dts-l.org/goodpost.htm
    Defending your machine: http://defendingyourmachine2.blogspot.com/
    http://taurarian.mvps.org/index.htm

    Emails will not be acknowledged - please post to the newsgroup so all may benefit.


    "Markku N" <MarkkuN@discussions.microsoft.com> wrote in message
    news:17F28007-F28C-41CF-8ED6-D224C372FB00@microsoft.com...
    | Windows Modules Installer has stopped working notification comes when I try
    | to find updates from control panel.
    |
    | OS is fresh Acer OEM Vista Ultimate and it's broken right off the box.
    |
    | Does anyone know why does that error come? I can use my computer as it is,
    | but I can't install anything. It seems that at least all the .msi install
    | files will break the Windows Modules Installer. Some programs like Firefox
    | and OpenOffice installs but for example Adobe Creative Suite doesn't.
    |
    | Acer doesn't know how to help, just sent a recovery cd that takes two weeks
    | to arrive. Very good customer service, not!
    |
    | Problem details:
    |
    | Problem signature:
    | Problem Event Name: APPCRASH
    | Application Name: TrustedInstaller.exe
    | Application Version: 6.0.6000.16386
    | Application Timestamp: 4549ae3e
    | Fault Module Name: wcp.dll
    | Fault Module Version: 6.0.6000.16386
    | Fault Module Timestamp: 4549bdde
    | Exception Code: c0000096
    | Exception Offset: 0017043e
    | OS Version: 6.0.6000.2.0.0.256.1
    | Locale ID: 1035
    | Additional Information 1: 73b1
    | Additional Information 2: 8cbbf576fb31b90bc6e65be2c1ac14ee
    | Additional Information 3: 6466
    | Additional Information 4: 91c13350a24bd8d1ae0ce92e00c5fb8a
    |



  4. #4
    noP Guest

    Re: Windows Modules Installer has stopped working

    I have the same problem on two (2) brand new Acer Ferrari 1000 notebooks with
    preinstalled Vista Ultimate. Will not connect to Windows Update service at
    all. Both laptops just give the same error code: "Code 800706BE".

    "TaurArian [MS-MVP]" wrote:

    > Make sure the "Windows modules installer" service is not disabled.
    > Log on as an Administrator -
    >
    > Start button || Control Panel ||System and Maintenance ||Administrative Tools
    >
    > Double-click Services
    >
    > (Provide the Administrator password or confirmation if prompted to do so.)
    >
    > Right-click the "Windows Modules Installer" service, and select Properties.
    >
    > Select General tab - make sure that Startup type is Manual.
    >
    > Otherwise start a free Windows Update support incident request:
    > https://support.microsoft.com/oas/de...spx?gprid=6527
    > --
    > ====================================
    > TaurArian [MS-MVP] 2005-2008 - Australia
    > ====================================
    > How to make a good post: http://www.dts-l.org/goodpost.htm
    > Defending your machine: http://defendingyourmachine2.blogspot.com/
    > http://taurarian.mvps.org/index.htm
    >
    > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
    >
    >
    > "Markku N" <MarkkuN@discussions.microsoft.com> wrote in message
    > news:17F28007-F28C-41CF-8ED6-D224C372FB00@microsoft.com...
    > | Windows Modules Installer has stopped working notification comes when I try
    > | to find updates from control panel.
    > |
    > | OS is fresh Acer OEM Vista Ultimate and it's broken right off the box.
    > |
    > | Does anyone know why does that error come? I can use my computer as it is,
    > | but I can't install anything. It seems that at least all the .msi install
    > | files will break the Windows Modules Installer. Some programs like Firefox
    > | and OpenOffice installs but for example Adobe Creative Suite doesn't.
    > |
    > | Acer doesn't know how to help, just sent a recovery cd that takes two weeks
    > | to arrive. Very good customer service, not!
    > |
    > | Problem details:
    > |
    > | Problem signature:
    > | Problem Event Name: APPCRASH
    > | Application Name: TrustedInstaller.exe
    > | Application Version: 6.0.6000.16386
    > | Application Timestamp: 4549ae3e
    > | Fault Module Name: wcp.dll
    > | Fault Module Version: 6.0.6000.16386
    > | Fault Module Timestamp: 4549bdde
    > | Exception Code: c0000096
    > | Exception Offset: 0017043e
    > | OS Version: 6.0.6000.2.0.0.256.1
    > | Locale ID: 1035
    > | Additional Information 1: 73b1
    > | Additional Information 2: 8cbbf576fb31b90bc6e65be2c1ac14ee
    > | Additional Information 3: 6466
    > | Additional Information 4: 91c13350a24bd8d1ae0ce92e00c5fb8a
    > |
    >
    >
    >


  5. #5
    Mahiar Daver Guest

    RE: Windows Modules Installer has stopped working

    I face a similar problem in my Acer Ferrari 1000 with Windows Vista Ultimate.
    Niether Acer India nor Microsoft India are able to help me.


    "Markku N" wrote:

    > Windows Modules Installer has stopped working notification comes when I try
    > to find updates from control panel.
    >
    > OS is fresh Acer OEM Vista Ultimate and it's broken right off the box.
    >
    > Does anyone know why does that error come? I can use my computer as it is,
    > but I can't install anything. It seems that at least all the .msi install
    > files will break the Windows Modules Installer. Some programs like Firefox
    > and OpenOffice installs but for example Adobe Creative Suite doesn't.
    >
    > Acer doesn't know how to help, just sent a recovery cd that takes two weeks
    > to arrive. Very good customer service, not!
    >
    > Problem details:
    >
    > Problem signature:
    > Problem Event Name: APPCRASH
    > Application Name: TrustedInstaller.exe
    > Application Version: 6.0.6000.16386
    > Application Timestamp: 4549ae3e
    > Fault Module Name: wcp.dll
    > Fault Module Version: 6.0.6000.16386
    > Fault Module Timestamp: 4549bdde
    > Exception Code: c0000096
    > Exception Offset: 0017043e
    > OS Version: 6.0.6000.2.0.0.256.1
    > Locale ID: 1035
    > Additional Information 1: 73b1
    > Additional Information 2: 8cbbf576fb31b90bc6e65be2c1ac14ee
    > Additional Information 3: 6466
    > Additional Information 4: 91c13350a24bd8d1ae0ce92e00c5fb8a
    >


  6. #6
    Mahiar Daver Guest

    RE: Windows Modules Installer has stopped working

    I have finally cracked the problem in my Acer Ferrari 1000.
    It is a problem with the Windows Vista Ultimate build which comes with the
    laptop.
    I used another build Windows Vista build with the same Acer OEM ID and the
    updates worked fine.
    msn live was able to install, I was able to install all applications which I
    was not able to install with the build part of the laptop.

    Acer has agreed to send me a new build.

    "Mahiar Daver" wrote:

    > I face a similar problem in my Acer Ferrari 1000 with Windows Vista Ultimate.
    > Niether Acer India nor Microsoft India are able to help me.
    >
    >
    > "Markku N" wrote:
    >
    > > Windows Modules Installer has stopped working notification comes when I try
    > > to find updates from control panel.
    > >
    > > OS is fresh Acer OEM Vista Ultimate and it's broken right off the box.
    > >
    > > Does anyone know why does that error come? I can use my computer as it is,
    > > but I can't install anything. It seems that at least all the .msi install
    > > files will break the Windows Modules Installer. Some programs like Firefox
    > > and OpenOffice installs but for example Adobe Creative Suite doesn't.
    > >
    > > Acer doesn't know how to help, just sent a recovery cd that takes two weeks
    > > to arrive. Very good customer service, not!
    > >
    > > Problem details:
    > >
    > > Problem signature:
    > > Problem Event Name: APPCRASH
    > > Application Name: TrustedInstaller.exe
    > > Application Version: 6.0.6000.16386
    > > Application Timestamp: 4549ae3e
    > > Fault Module Name: wcp.dll
    > > Fault Module Version: 6.0.6000.16386
    > > Fault Module Timestamp: 4549bdde
    > > Exception Code: c0000096
    > > Exception Offset: 0017043e
    > > OS Version: 6.0.6000.2.0.0.256.1
    > > Locale ID: 1035
    > > Additional Information 1: 73b1
    > > Additional Information 2: 8cbbf576fb31b90bc6e65be2c1ac14ee
    > > Additional Information 3: 6466
    > > Additional Information 4: 91c13350a24bd8d1ae0ce92e00c5fb8a
    > >


  7. #7
    Joerg Guest

    RE: Windows Modules Installer has stopped working

    I have exactly the same error with my Acer Ferrari 1000. But i have no chance
    to use another Vista Ultimate. So i am still hoping for a solution by
    Microsoft or Acer.

    "Mahiar Daver" wrote:

    > I have finally cracked the problem in my Acer Ferrari 1000.
    > It is a problem with the Windows Vista Ultimate build which comes with the
    > laptop.
    > I used another build Windows Vista build with the same Acer OEM ID and the
    > updates worked fine.
    > msn live was able to install, I was able to install all applications which I
    > was not able to install with the build part of the laptop.
    >
    > Acer has agreed to send me a new build.
    >
    > "Mahiar Daver" wrote:
    >
    > > I face a similar problem in my Acer Ferrari 1000 with Windows Vista Ultimate.
    > > Niether Acer India nor Microsoft India are able to help me.
    > >
    > >
    > > "Markku N" wrote:
    > >
    > > > Windows Modules Installer has stopped working notification comes when I try
    > > > to find updates from control panel.
    > > >
    > > > OS is fresh Acer OEM Vista Ultimate and it's broken right off the box.
    > > >
    > > > Does anyone know why does that error come? I can use my computer as it is,
    > > > but I can't install anything. It seems that at least all the .msi install
    > > > files will break the Windows Modules Installer. Some programs like Firefox
    > > > and OpenOffice installs but for example Adobe Creative Suite doesn't.
    > > >
    > > > Acer doesn't know how to help, just sent a recovery cd that takes two weeks
    > > > to arrive. Very good customer service, not!
    > > >
    > > > Problem details:
    > > >
    > > > Problem signature:
    > > > Problem Event Name: APPCRASH
    > > > Application Name: TrustedInstaller.exe
    > > > Application Version: 6.0.6000.16386
    > > > Application Timestamp: 4549ae3e
    > > > Fault Module Name: wcp.dll
    > > > Fault Module Version: 6.0.6000.16386
    > > > Fault Module Timestamp: 4549bdde
    > > > Exception Code: c0000096
    > > > Exception Offset: 0017043e
    > > > OS Version: 6.0.6000.2.0.0.256.1
    > > > Locale ID: 1035
    > > > Additional Information 1: 73b1
    > > > Additional Information 2: 8cbbf576fb31b90bc6e65be2c1ac14ee
    > > > Additional Information 3: 6466
    > > > Additional Information 4: 91c13350a24bd8d1ae0ce92e00c5fb8a
    > > >


  8. #8
    Join Date
    Nov 2007
    Posts
    1

    Same problem - did you get help?

    It seems I have exactly same problem in my brand new acer 1000. I just reported the problem to acer. Did you all get help from acer?

    Mikko

  9. #9
    Mahiar Daver Guest

    Re: Windows Modules Installer has stopped working

    Acer just got back to me today.
    it seems there are some files that need to be updated in Acer and the same
    build will be fine.

    once i get the files i will let you know.

    "muusitalo" wrote:

    >
    > It seems I have exactly same problem in my brand new acer 1000. I just
    > reported the problem to acer. Did you all get help from acer?
    >
    > Mikko
    >
    >
    > --
    > muusitalo
    > ------------------------------------------------------------------------
    > muusitalo's Profile: http://forums.techarena.in/members/34398.htm
    > View this thread: Windows Modules Installer has stopped working
    >
    > http://forums.techarena.in
    >
    >


  10. #10
    ALI Guest

    Re: Windows Modules Installer has stopped working

    Hi, i have just bought acer ferrari 1000 and i am having same problem. So did
    u guys get any help from acer or microsoft on this issue??

    "Mahiar Daver" wrote:

    > Acer just got back to me today.
    > it seems there are some files that need to be updated in Acer and the same
    > build will be fine.
    >
    > once i get the files i will let you know.
    >
    > "muusitalo" wrote:
    >
    > >
    > > It seems I have exactly same problem in my brand new acer 1000. I just
    > > reported the problem to acer. Did you all get help from acer?
    > >
    > > Mikko
    > >
    > >
    > > --
    > > muusitalo
    > > ------------------------------------------------------------------------
    > > muusitalo's Profile: http://forums.techarena.in/members/34398.htm
    > > View this thread: Windows Modules Installer has stopped working
    > >
    > > http://forums.techarena.in
    > >
    > >


  11. #11
    TaurArian Guest

    Re: Windows Modules Installer has stopped working

    Log on as an Administrator -

    Start button || Control Panel ||System and Maintenance ||Administrative Tools

    Double-click Services

    (Provide the Administrator password or confirmation if prompted to do so.)

    Right-click the "Windows Modules Installer" service, and select Properties.

    Select General tab - make sure that Startup type is Manual.

    Otherwise start a start a free Windows Update support incident request:
    https://support.microsoft.com/oas/de...spx?gprid=6527
    --
    ====================================
    TaurArian [MVP] 2005-2008 - Australia
    ====================================
    How to ask a question: http://support.microsoft.com/kb/555375
    http://taurarian.mvps.org/index.htm
    Emails will not be acknowledged - please post to the newsgroup so all may benefit.


    "ALI" <ALI@discussions.microsoft.com> wrote in message
    news:0CAE86E3-0969-41BB-94F7-606981D1456A@microsoft.com...
    | Hi, i have just bought acer ferrari 1000 and i am having same problem. So did
    | u guys get any help from acer or microsoft on this issue??
    |
    | "Mahiar Daver" wrote:
    |
    | > Acer just got back to me today.
    | > it seems there are some files that need to be updated in Acer and the same
    | > build will be fine.
    | >
    | > once i get the files i will let you know.
    | >
    | > "muusitalo" wrote:
    | >
    | > >
    | > > It seems I have exactly same problem in my brand new acer 1000. I just
    | > > reported the problem to acer. Did you all get help from acer?
    | > >
    | > > Mikko
    | > >
    | > >
    | > > --
    | > > muusitalo
    | > > ------------------------------------------------------------------------
    | > > muusitalo's Profile: http://forums.techarena.in/members/34398.htm
    | > > View this thread: Windows Modules Installer has stopped working
    | > >
    | > > http://forums.techarena.in
    | > >
    | > >



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