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Thread: Microsoft Update Error 0x80096010 / Genuine Advantage Errors

  1. 13-08-2007 #1
    ronmadison Guest

    Microsoft Update Error 0x80096010 / Genuine Advantage Errors

    I'm unable to run Microsoft Update. I get error 0x80096010

    Here are the last couple lines from WindowsUpdate.log

    WARNING: Error: 0x80096010 when verifying trust for
    C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab
    WARNING: Digital Signatures on file
    C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab are not trusted:
    Error 0x80096010

    I tried all the steps in http://support.microsoft.com/kb/822798 except an
    in-place (re)install and nothing helped.

    When I try to run the Microsoft Genuine Advantage – Diagnostic Site
    http://www.microsoft.com/genuine/diag/
    I get the following result.

    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed ActiveX enabled
    Passed Windows validation ActiveX loaded
    Failed Office validation ActiveX loaded
    Failed Validation Self-help ActiveX loaded

    It appears to fail because when I try to install the ActiveX control, I get
    IE Security Warnings:

    Windows has found problem with this file.
    Name: ?linkid=58813
    Publisher: Unknown Publisher
    (This file was blocked because it does not have a valid digital signature
    that verifies its publisher.

    and:

    Windows has found problem with this file.
    Name: ?linkid=52580
    Publisher: Unknown Publisher
    (This file was blocked because it does not have a valid digital signature
    that verifies its publisher.

    Using the Resolve Now button does not help as I continue to get the same
    errors.

    What should I try next???


    This is an HP Pavilion with XP Home SP2
    Here's the MS Genuine Advantage Diagnostic Tool output:
    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-BRVBB-38MQ9-3PMFT
    Windows Product Key Hash: 2V2VyxlfhiaCt/JkDzYQfiNOHMA=
    Windows Product ID: 76477-OEM-2111907-00106
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {AFDD21F8-009D-4C5F-B65D-CDBC81C57573}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe
    File Mismatch: C:\WINDOWS\system32\kernel32.dll

    Other data-->
    Office Details:
    <GenuineResults><MachineData><UGUID>{AFDD21F8-009D-4C5F-B65D-CDBC81C57573}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3PMFT</PKey><PID>76477-OEM-2111907-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-2828515392-1880866188-2088891351</SID><SYSTEM><Manufacturer>HP
    Pavilion 061</Manufacturer><Model>PS567AA-ABA
    a1000n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies,
    LTD</Manufacturer><Version> 3.04</Version><SMBIOSVersion major="2"
    minor="3"/><Date>20050126000000.000000+000</Date><SLPBIOS>HP
    PAVILION</SLPBIOS></BIOS><HWID>80CF3A4F0184207C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central
    Standard
    Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product
    GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
    Office Standard Edition
    2003</Name><Ver>11</Ver><Val>B9E617BD874986A</Val><Hash>0AqmK3L2EuSani1fpQ8aOf95MPo=</Hash><Pid>70141-053-5001483-56045</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>
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  2. 13-08-2007 #2
    PA Bear Guest

    Re: Microsoft Update Error 0x80096010 / Genuine Advantage Errors

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/de...spx?gprid=6527

    Tip: Temporarily disable real-time protection by your anti-virus and/or
    anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
    Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
    to update.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
    AumHa VSOP & Admin; DTS-L.org

    ronmadison wrote:
    > I'm unable to run Microsoft Update. I get error 0x80096010
    >
    > Here are the last couple lines from WindowsUpdate.log
    >
    > WARNING: Error: 0x80096010 when verifying trust for
    > C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab
    > WARNING: Digital Signatures on file
    > C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab are not trusted:
    > Error 0x80096010
    >
    > I tried all the steps in http://support.microsoft.com/kb/822798 except an
    > in-place (re)install and nothing helped.
    >
    > When I try to run the Microsoft Genuine Advantage – Diagnostic Site
    > http://www.microsoft.com/genuine/diag/
    > I get the following result.
    >
    > Passed Active scripting allowed
    > Passed Display images enabled
    > Passed Computer time and date correct
    > Passed ActiveX enabled
    > Passed Windows validation ActiveX loaded
    > Failed Office validation ActiveX loaded
    > Failed Validation Self-help ActiveX loaded
    >
    > It appears to fail because when I try to install the ActiveX control, I
    > get
    > IE Security Warnings:
    >
    > Windows has found problem with this file.
    > Name: ?linkid=58813
    > Publisher: Unknown Publisher
    > (This file was blocked because it does not have a valid digital signature
    > that verifies its publisher.
    >
    > and:
    >
    > Windows has found problem with this file.
    > Name: ?linkid=52580
    > Publisher: Unknown Publisher
    > (This file was blocked because it does not have a valid digital signature
    > that verifies its publisher.
    >
    > Using the Resolve Now button does not help as I continue to get the same
    > errors.
    >
    > What should I try next???
    >
    >
    > This is an HP Pavilion with XP Home SP2
    > Here's the MS Genuine Advantage Diagnostic Tool output:
    > Diagnostic Report (1.7.0039.0):
    > -----------------------------------------
    > WGA Data-->
    > Validation Status: Genuine
    > Detailed Status: N/A
    > Cached / Grace status: N/A, N/A
    > Windows Product Key: *****-*****-BRVBB-38MQ9-3PMFT
    > Windows Product Key Hash: 2V2VyxlfhiaCt/JkDzYQfiNOHMA=
    > Windows Product ID: 76477-OEM-2111907-00106
    > Windows Product ID Type: 2
    > CSVLK Server: N/A
    > CSVLK PID: N/A
    > Windows License Type: OEM SLP
    > Windows OS version: 5.1.2600.2.00010300.2.0.hom
    > ID: {AFDD21F8-009D-4C5F-B65D-CDBC81C57573}(3)
    > Is Admin: Yes
    > Commit / Reboot / BRT: N/A, N/A, N/A
    > WGA Version: Registered, 1.7.36.0
    > Signed By: Microsoft
    > Product Name: N/A
    > Architecture: N/A
    > Build lab: N/A
    > TTS Error: N/A
    > Validation Diagnostic: 025D1FF3-171-1
    > Resolution Status: N/A
    >
    > Notifications Data-->
    > Cached Result: 0
    > File Exists: Yes
    > Version: 1.5.540.0
    > WgaTray.exe Signed By: Microsoft
    > WgaLogon.dll Signed By: Microsoft
    >
    > OGA Data-->
    > Office Status: 100 Genuine
    > OGA Version: Failed to retrieve file version. - 0x80070002
    > Signed By: N/A, hr = 0x80070002
    > Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1
    >
    > Browser Data-->
    > Proxy settings: N/A
    > User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    > Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    > Download signed ActiveX controls: Prompt
    > Download unsigned ActiveX controls: Disabled
    > Run ActiveX controls and plug-ins: Allowed
    > Initialize and script ActiveX controls not marked as safe: Disabled
    > Allow scripting of Internet Explorer Webbrowser control: Disabled
    > Active scripting: Allowed
    > Script ActiveX controls marked as safe for scripting: Allowed
    >
    > File Scan Data-->
    > File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe
    > File Mismatch: C:\WINDOWS\system32\kernel32.dll
    >
    > Other data-->
    > Office Details:
    > <GenuineResults><MachineData><UGUID>{AFDD21F8-009D-4C5F-B65D-CDBC81C57573}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3PMFT</PKey><PID>76477-OEM-2111907-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-2828515392-1880866188-2088891351</SID><SYSTEM><Manufacturer>HP
    > Pavilion 061</Manufacturer><Model>PS567AA-ABA
    > a1000n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies,
    > LTD</Manufacturer><Version> 3.04</Version><SMBIOSVersion major="2"
    > minor="3"/><Date>20050126000000.000000+000</Date><SLPBIOS>HP
    > PAVILION</SLPBIOS></BIOS><HWID>80CF3A4F0184207C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central
    > Standard
    > Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product
    > GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
    > Office Standard Edition
    > 2003</Name><Ver>11</Ver><Val>B9E617BD874986A</Val><Hash>0AqmK3L2EuSani1fpQ8aOf95MPo=</Hash><Pid>70141-053-5001483-56045</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>

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