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Windows Update Error Code: 80070005

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Old 03-08-2007
Joe Davis
Posts: n/a
Windows Update Error Code: 80070005

I'm running Windows Vista Premium and i've been automatically updating since
I've gotten the computer in like February and just last week, i get the
notification saying windows could not search for updates, so I clicked check
for updates and i got the same message with error(s) found code 80070005, I
tried some of the suggestions below and none of them worked.

PLEASE HELP!!!!!!!!!!!

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Old 03-08-2007
TaurArian [MS-MVP]
Posts: n/a
Re: Windows Update Error Code: 80070005

Not much for the old "access denied" code - but -

Suggestion from MS -

Install/reinstall Windows Update Client


The above URL is for 64-bit version or the 32-bit version


Please see if installing the 3.0 client resolves the problem.

No guarantees.
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Old 04-08-2007
Joe Davis
Posts: n/a
Okay i tried to download, what you sent to me and, I run on 32 bit, and i
downloaded it, and after it extracted the files and it told me that windows
update agent Installer encoutnered unrecoverable error, so yeah any
suggestions? Thanks.
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Old 05-08-2007
Join Date: Aug 2007
Posts: 1
Re: Windows Update Error Code: 80070005


I am having the same problem regarding the Windows Update and error code 80070005. I am currenly on the phone with the phone number for help that was provided (Microsoft Product Support Services at 1-866-PCSAFETY), but don't know how much longer I am going to wait for someone to answer. I did not do any of the reinstall links as listed because they say to uninstall any virus programs before doing it. I don't want to uninstall the virus program I have so I am not going to do this suggestion: Install/reinstall Windows Update Client

If I get this error code, does that mean that my Windows Vista is not actually looking for updates and updating?
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Old 01-10-2007
Ian Burney
Posts: n/a
Windows Update Error 80070005 on Vista Premium

I am battling with the same error 80070005 and unrecoverable error if I try to re-install Windows Update. Has anyone had a satisfactory fix from Microsoft yet?

Also note from the Windows Update log file it appears to be stuck on what some people are calling a stealth update to Windows Update itself:-

SelfUpdate handler update required: Current version: 7.0.6000.374, required version: 7.0.6000.381

Call me paranoid if you will but maybe this is why I can't find anyone that can fix it yet other than people suggesting re-install of Vista or suggesting fixes that used to work on older OS.
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Old 03-10-2007
Posts: n/a
RE: Windows Update Error Code: 80070005

I'm having the same problem. First it started with error 80070422. Ran
regsvr32 wuaueng.dll. Know I'm getting this code, please advise
Vista Plus
I have download some updates 9-21 but unable to since
I disabled defender and windows media share. On media share I changed the
value "2".
I have AVG, Zone Alarm and Spybot SD res shield.
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Old 13-10-2007
Artful Dodger
Posts: n/a
RE: Windows Update Error Code: 80070005

I have the exact same problem with Vista Ultimate. Windows Update returns an
80070005 error. Clicking on the Get Help link returns 23 possible fixes which
all are different and haven't done anything except delete my Windows Update
History. I feel like I'm sliding down a slippery slope here. This all started
10/09/2007. I am nothing going down the re-install road for a while. As I
have a 1TB system and need to off load a lot of data before doing a
scratch/install of Vista. We shouldn't have to re-install the operating
system as a solution.
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Old 05-11-2007
Posts: n/a
RE: Windows Update Error Code: 80070005

I am have also been getting this problem since 9th October 2007. I have
contatced both Microsoft and Symantec (I am running Internet Security 2008).
Both of the suggested fixes are below. As yet they have not worked for me -
does anyone know the answer to the following questions please (both MS and
Symantec have not replied to my further questions):

1. The name and location of the Executable file name for Windows Update
manager in Vista? Symantec suggested wupdmgr.exe, but a full search of my
laptop has not loacated this file.

2. When I try to rename c:\Windows\SoftwareDistribution I do not have
permission on my user account, even tho it has administrator access. I
enabled the administrator account on my laptop, and this doesn't have
permission either. Does anyone know how I can give either account the
required acccess?

Microsoft's Solution:
Rename Software Distribution folder:

1. Click on 'Start', choose 'Run', type in CMD and click on 'OK'.

2. Type NET STOP WUAUSERV and press 'Enter'. (Leave this window open for
later use)

3. Open 'My Computer'.

4. Find the folder c:\Windows\SoftwareDistribution.

5. Right mouse click on SoftwareDistribution and choose 'Rename', call the
folder "SDold"

6. Return to the black Window that opened in step 1 type NET START WUAUSERV
and click 'Enter'.

7. Close all the windows.

Once we have performed the above steps, please access the Windows Update
site and see, if the issue is resolved.

Symantec's Solution

please note that this issue could be caused if Norton Internet Security is
blocking Internet connection for the Windows Update Manager. I suggest that
you please set permissions for the Windows Update Manager to access the
internet to resolve this issue. Please follow the steps provided below to
permit Windows Update Manager for internet access:

1. Open Norton Internet Security (NIS) 2008.
2. Click on settings.
3. Click on Personal firewall
4. Click on Configure
5. Click on Program control in the left pane of the Internet Security and
Firewall Options Window
6. Browse through the folder "C:\Windows\System32\" (Default path).
7. Click on the application "wupdmgr.exe".
8. Select OK.
9. Once you finish adding wupdmgr.exe, I suggest that you set its Access
status as "Allow".

NOTE: If you are unable to find the executable file (wupdmgr.exe), then
please contact Microsoft Technical Support department for further assistance
in getting the actual "Name" and "Location" of the Executable file name for
Windows Update manager.
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Old 19-03-2008
Posts: n/a
Re: Windows Update Error Code: 80070005

Try Installing/reinstalling Windows Update Client

x86-based versions of Windows - download the WindowsUpdateAgent30-x86.exe package now.

x64-based versions of Windows - download the WindowsUpdateAgent30-x64.exe package now.

Please see if installing the 3.0 client resolves the problem.

More information :

A new version of the Windows Update Agent is available
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Old 27-03-2008
Windows vista update error: 80070005
Posts: n/a
Windows Update Error Code: 80070005

Getting the 80070005 error when attempting windows update - vista ultimate -
Office 2007

I did a google search and some results said it was an access denied problem
and suggested using SubInACL but none of them said if the error number or the
program was for vista specifically, and SubInACL does not list vista as
supported. I tried it anyway with no success. One site had a suggestion to
change some things with Dcomcnfg but nothing there needed changing. I also
tried to download two different manual install files for the windows update
installer but both of them failed. I tried to download SP1 manually and
install it and got the same error(80070005). I followed the link that SP1
gave me from the error and tried the steps there but they didn't work. I
tried to download a couple updates to help fix update problems(one released a
day before SP1) but both said "The update does not apply to your system". I
checked the windowsupdate.log and the last two KB's that appeared before the
problem are KB946041 and KB905866. I tried to download and install them but
got the same message as the other manual downloads. When you click on a
manual download file it says "searching for updates". Do the manual install
files still use windows updates to install? Kinda funny how a fix for windows
update can't install because of the problem that it's trying to fix. Tried
system restore and that didnít work. Tried to reset the SoftwareDistribution
folder and that didnít work either.

2008-03-13 10:02:10:762 1180 1408 Handler FATAL: UH: 0x80070005:
EvaluateApplicability failed in CCbs::EvaluateApplicability
2008-03-13 10:02:10:762 1180 1408 Agent WARNING: Failed to evaluate
Installed rule, updateId = {1146F9E6-B059-47AB-A6B5-D62A5CA5F3A4}.100, hr =

These couple lines appear hundreds of times in windowsupdate.log
I could report the problem in an email but I figured i'd try here first.
And I might have provided more usfule information on the problem.

So... any more ideas?
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Old 27-03-2008
PA Bear [MS MVP]
Posts: n/a
Re: Windows Update Error Code: 80070005

Here is perhaps the most definitive (and long-running) conversation about
that error:
Start a free Windows Update support incident request:

Support for Windows Update:

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
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Old 27-03-2008
Windows vista update error: 80070005
Posts: n/a
Thanks for the fast response but I guess theres no choice but to go with the
support incident request.
I don't want to re-install vista though. Maybe there might be a manual
update I can get and install in the future. Or I could just keep manualy
installing updates(for ones that do install).

Also I'm viewing this discussion from the Microsoft discussion groups site
and that link you posted brings me back to the same discussion and I've read
all the other posts already.

To keep track of things, it helps immensely if you include all of previous
message(s) in your replies to the newsgroup. Otherwise, we have no idea to
whom you're replying. Thank you.
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Old 03-04-2008
Windows vista update error: 80070005
Posts: n/a
RE: Windows Update Error Code: 80070005

The first time I ran the .bat file for SubInACL.exe that I found at
, I think the majority of changes failed but I thought it might be normal,
or the changes required administrator privileges. Instead of just
double-clicking the .bat file I went to accessories in the start menu and
right-clicked command prompt to run it as administrator. Then I ran the .bat
file from the command prompt and most of the changes were successful. I did
this in the administrator account too but I think running the .bat file from
the command prompt as administrator is what did it. After a restart I no
longer got the 80070005 error.

It took a long time for windows update to finish searching for updates but
when it was finished there were two updates that needed to be downloaded but
when I tried to download them I got the error 80246008. I'm assuming this is
unrelated but who knows. I checked a Microsoft article on this and it said
to start the BITS service but when attempting to do that I get error 2: The
system cannot find the file specified. I tried using bitsadmin but several
commands end with error 0x80080005. The /util /repairservice command tells
me I can't use it on the version of the operating system. I deleted the two
qmgr files in the downloader folder too and used the regsvr32 command with
several files. initpki.dll and msxml.dll told me the specified module was not
found and qmgr.dll said it was loaded but the entry point DllRegisterServer
was not found. I'm still searching for a solution to this problem.
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Old 06-04-2008
Windows vista update error: 80070005
Posts: n/a
RE: Windows Update Error Code: 80070005 Compleatly fixed

The solution for 80070005 that worked for me is in my previous post in the
first paragraph.
For the BITS problem, I found the solution at the following link

Replaced good registry data for the bits service for what was on my computer
and after I restarted, the BITS service was working and Windows Update
worked. I changed permissions for the registry entries just to be safe.
Maybe both errors I had were both caused by permissions or at least the same
problem. Not everyone has had this problem but it has happened several times
so it must be something specific. Thought I might mention this computer has
Norton (I think 2003 or something like that) and Microsoft Office Small
business 2007.
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Old 06-04-2008
PA Bear [MS MVP]
Posts: n/a
Four words in your last paragraph reveal the troublemaker: "this computer
has Norton"

Sorry Itried this but installer says that Windows Update is installed yet

I found out how to fix this... one word XP thanks be to Vista to show the
true OS!
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