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Thread: WU client failed installing updates with error 0x80240020

  1. 25-07-2007 #1
    KNguyen0903@gmail.com Guest

    WU client failed installing updates with error 0x80240020

    2007-07-24 16:40:44:335 1536 ac4 Agent *************
    2007-07-24 16:40:44:335 1536 ac4 Agent ** START ** Agent: Installing
    updates [CallerId = MicrosoftUpdate]
    2007-07-24 16:40:44:335 1536 ac4 Agent *********
    2007-07-24 16:40:44:335 1536 ac4 Agent * Updates to install = 5
    2007-07-24 16:40:44:335 588 a8c COMAPI - Updates to install = 5
    2007-07-24 16:40:44:335 588 a8c COMAPI <<-- SUBMITTED -- COMAPI:
    Install [ClientId = MicrosoftUpdate]
    2007-07-24 16:40:44:351 1536 ac4 Agent * Title = MSXML 6.0 RTM
    Security Update (925673)
    2007-07-24 16:40:44:351 1536 ac4 Agent * UpdateId = {07609D43-
    D518-4E77-856E-D1B316D1B8A8}.102
    2007-07-24 16:40:44:351 1536 ac4 Agent * Bundles 1 updates:
    2007-07-24 16:40:44:351 1536 ac4 Agent * {D135E752-
    BE24-4048-96B6-A170C159D9A8}.102
    2007-07-24 16:40:44:351 1536 ac4 Agent * Title = MSXML 6.0 RTM
    Security Update (KB927977)
    2007-07-24 16:40:44:351 1536 ac4 Agent * UpdateId =
    {FD7B24B1-3D21-4722-9782-E71D04D97D60}.106
    2007-07-24 16:40:44:351 1536 ac4 Agent * Bundles 1 updates:
    2007-07-24 16:40:44:351 1536 ac4 Agent *
    {0467FC50-4A7D-4DA1-811E-980E5D7D32B6}.106
    2007-07-24 16:40:44:351 1536 ac4 Agent * Title = Security Update
    for Windows 2000 (KB935840)
    2007-07-24 16:40:44:351 1536 ac4 Agent * UpdateId = {A41A7AA1-
    DA66-4FBA-8D55-5F6BE65FBA44}.101
    2007-07-24 16:40:44:351 1536 ac4 Agent * Bundles 1 updates:
    2007-07-24 16:40:44:351 1536 ac4 Agent * {F7EACE3F-1F9D-4706-
    A7B4-20B8A49B1424}.101
    2007-07-24 16:40:44:351 1536 ac4 Agent * Title = Security Update
    for Windows 2000 (KB935839)
    2007-07-24 16:40:44:351 1536 ac4 Agent * UpdateId =
    {BCDF5C17-18B0-49D1-A7AB-085BE403140B}.102
    2007-07-24 16:40:44:351 1536 ac4 Agent * Bundles 1 updates:
    2007-07-24 16:40:44:351 1536 ac4 Agent *
    {A05FC524-5006-45A9-9CEF-F2736502F015}.102
    2007-07-24 16:40:44:351 1536 ac4 Agent * Title = Security Update
    for Windows 2000 (KB926122)
    2007-07-24 16:40:44:351 1536 ac4 Agent * UpdateId = {DE81A2F7-
    F18F-4104-8F6F-2035ABB7534A}.102
    2007-07-24 16:40:44:351 1536 ac4 Agent * Bundles 1 updates:
    2007-07-24 16:40:44:351 1536 ac4 Agent *
    {9D1F3756-8F91-45EC-94E1-362A8128979E}.102
    2007-07-24 16:40:47:367 1536 ac4 Agent WARNING: LoadLibrary failed for
    srclient.dll with hr:8007007e
    2007-07-24 16:40:47:367 1536 ac4 Service WARNING:
    GetUserTokenFromSessionId failed with error 800704dd for session 0
    2007-07-24 16:40:47:367 1536 ac4 Agent * WARNING: Exit code =
    0x80240020
    2007-07-24 16:40:47:367 1536 ac4 Agent *********
    2007-07-24 16:40:47:367 1536 ac4 Agent ** END ** Agent: Installing
    updates [CallerId = MicrosoftUpdate]
    2007-07-24 16:40:47:367 1536 ac4 Agent *************
    2007-07-24 16:40:47:367 1536 ac4 Agent WARNING: WU client failed
    installing updates with error 0x80240020
    2007-07-24 16:40:47:367 588 a1c COMAPI >>-- RESUMED -- COMAPI:
    Install [ClientId = MicrosoftUpdate]
    2007-07-24 16:40:47:367 588 a1c COMAPI - Install call failed
    2007-07-24 16:40:47:367 588 a1c COMAPI - Reboot required = No
    2007-07-24 16:40:47:367 588 a1c COMAPI - WARNING: Exit code =
    0x80240FFF; Call error code = 0x80240020
    2007-07-24 16:40:47:367 588 a1c COMAPI ---------
    2007-07-24 16:40:47:367 588 a1c COMAPI -- END -- COMAPI: Install
    [ClientId = MicrosoftUpdate]
    2007-07-24 16:40:47:367 588 a1c COMAPI -------------
    2007-07-24 16:40:48:351 588 a8c COMAPI WARNING: Operation failed due
    to earlier error, hr=80240020

    This happend on windows2k sp4. I tried regiester dll files, repaire
    IE6, make sure BG intelligent and AUpdate services are runing as Local
    system account. Anyone have any suggestion?

    Thanks
    Keith

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  2. 25-07-2007 #2
    Engel Guest

    RE: WU client failed installing updates with error 0x80240020

    Hello Keith,

    0x80240020 -2145124320 SUS_E_NO_INTERACTIVE_USER interactive user is missing
    to finish the operation

    When accessing the Update site, you receive the 0x80240020 error.
    http://update.microsoft.com/windowsu...=en&IsMu=False


    Also check this points suggested by TaurArian [MS-MVP]

    Suggestions for checking purposes -

    1. Click Start, Select Run, and type in: services.msc
    2. Double-click on the Automatic Updates service.
    3. Click the Log On tab.
    4. Check Log On as Local System Account.
    5. Click Apply and OK.
    6. Right-click on the Automatic Updates service and click Start.

    Also check the Background Intelligent Transfer Service (BITS) and the Event
    Log Service to
    make sure they are Log On as Local System Account.


    Good luck
    --

    "KNguyen0903@gmail.com" wrote:

    > 2007-07-24 16:40:44:335 1536 ac4 Agent *************
    > 2007-07-24 16:40:44:335 1536 ac4 Agent ** START ** Agent: Installing
    > updates [CallerId = MicrosoftUpdate]
    > 2007-07-24 16:40:44:335 1536 ac4 Agent *********
    > 2007-07-24 16:40:44:335 1536 ac4 Agent * Updates to install = 5
    > 2007-07-24 16:40:44:335 588 a8c COMAPI - Updates to install = 5
    > 2007-07-24 16:40:44:335 588 a8c COMAPI <<-- SUBMITTED -- COMAPI:
    > Install [ClientId = MicrosoftUpdate]
    > 2007-07-24 16:40:44:351 1536 ac4 Agent * Title = MSXML 6.0 RTM
    > Security Update (925673)
    > 2007-07-24 16:40:44:351 1536 ac4 Agent * UpdateId = {07609D43-
    > D518-4E77-856E-D1B316D1B8A8}.102
    > 2007-07-24 16:40:44:351 1536 ac4 Agent * Bundles 1 updates:
    > 2007-07-24 16:40:44:351 1536 ac4 Agent * {D135E752-
    > BE24-4048-96B6-A170C159D9A8}.102
    > 2007-07-24 16:40:44:351 1536 ac4 Agent * Title = MSXML 6.0 RTM
    > Security Update (KB927977)
    > 2007-07-24 16:40:44:351 1536 ac4 Agent * UpdateId =
    > {FD7B24B1-3D21-4722-9782-E71D04D97D60}.106
    > 2007-07-24 16:40:44:351 1536 ac4 Agent * Bundles 1 updates:
    > 2007-07-24 16:40:44:351 1536 ac4 Agent *
    > {0467FC50-4A7D-4DA1-811E-980E5D7D32B6}.106
    > 2007-07-24 16:40:44:351 1536 ac4 Agent * Title = Security Update
    > for Windows 2000 (KB935840)
    > 2007-07-24 16:40:44:351 1536 ac4 Agent * UpdateId = {A41A7AA1-
    > DA66-4FBA-8D55-5F6BE65FBA44}.101
    > 2007-07-24 16:40:44:351 1536 ac4 Agent * Bundles 1 updates:
    > 2007-07-24 16:40:44:351 1536 ac4 Agent * {F7EACE3F-1F9D-4706-
    > A7B4-20B8A49B1424}.101
    > 2007-07-24 16:40:44:351 1536 ac4 Agent * Title = Security Update
    > for Windows 2000 (KB935839)
    > 2007-07-24 16:40:44:351 1536 ac4 Agent * UpdateId =
    > {BCDF5C17-18B0-49D1-A7AB-085BE403140B}.102
    > 2007-07-24 16:40:44:351 1536 ac4 Agent * Bundles 1 updates:
    > 2007-07-24 16:40:44:351 1536 ac4 Agent *
    > {A05FC524-5006-45A9-9CEF-F2736502F015}.102
    > 2007-07-24 16:40:44:351 1536 ac4 Agent * Title = Security Update
    > for Windows 2000 (KB926122)
    > 2007-07-24 16:40:44:351 1536 ac4 Agent * UpdateId = {DE81A2F7-
    > F18F-4104-8F6F-2035ABB7534A}.102
    > 2007-07-24 16:40:44:351 1536 ac4 Agent * Bundles 1 updates:
    > 2007-07-24 16:40:44:351 1536 ac4 Agent *
    > {9D1F3756-8F91-45EC-94E1-362A8128979E}.102
    > 2007-07-24 16:40:47:367 1536 ac4 Agent WARNING: LoadLibrary failed for
    > srclient.dll with hr:8007007e
    > 2007-07-24 16:40:47:367 1536 ac4 Service WARNING:
    > GetUserTokenFromSessionId failed with error 800704dd for session 0
    > 2007-07-24 16:40:47:367 1536 ac4 Agent * WARNING: Exit code =
    > 0x80240020
    > 2007-07-24 16:40:47:367 1536 ac4 Agent *********
    > 2007-07-24 16:40:47:367 1536 ac4 Agent ** END ** Agent: Installing
    > updates [CallerId = MicrosoftUpdate]
    > 2007-07-24 16:40:47:367 1536 ac4 Agent *************
    > 2007-07-24 16:40:47:367 1536 ac4 Agent WARNING: WU client failed
    > installing updates with error 0x80240020
    > 2007-07-24 16:40:47:367 588 a1c COMAPI >>-- RESUMED -- COMAPI:
    > Install [ClientId = MicrosoftUpdate]
    > 2007-07-24 16:40:47:367 588 a1c COMAPI - Install call failed
    > 2007-07-24 16:40:47:367 588 a1c COMAPI - Reboot required = No
    > 2007-07-24 16:40:47:367 588 a1c COMAPI - WARNING: Exit code =
    > 0x80240FFF; Call error code = 0x80240020
    > 2007-07-24 16:40:47:367 588 a1c COMAPI ---------
    > 2007-07-24 16:40:47:367 588 a1c COMAPI -- END -- COMAPI: Install
    > [ClientId = MicrosoftUpdate]
    > 2007-07-24 16:40:47:367 588 a1c COMAPI -------------
    > 2007-07-24 16:40:48:351 588 a8c COMAPI WARNING: Operation failed due
    > to earlier error, hr=80240020
    >
    > This happend on windows2k sp4. I tried regiester dll files, repaire
    > IE6, make sure BG intelligent and AUpdate services are runing as Local
    > system account. Anyone have any suggestion?
    >
    > Thanks
    > Keith
    >
    >
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  3. 25-07-2007 #3
    TaurArian Guest

    RE: WU client failed installing updates with error 0x80240020

    Just adding - this article may be worth a read:
    http://support.microsoft.com/?kbid=910341


    "Engel" wrote:

    > Hello Keith,
    >
    > 0x80240020 -2145124320 SUS_E_NO_INTERACTIVE_USER interactive user is missing
    > to finish the operation
    >
    > When accessing the Update site, you receive the 0x80240020 error.
    > http://update.microsoft.com/windowsu...=en&IsMu=False
    >
    >
    > Also check this points suggested by TaurArian [MS-MVP]
    >
    > Suggestions for checking purposes -
    >
    > 1. Click Start, Select Run, and type in: services.msc
    > 2. Double-click on the Automatic Updates service.
    > 3. Click the Log On tab.
    > 4. Check Log On as Local System Account.
    > 5. Click Apply and OK.
    > 6. Right-click on the Automatic Updates service and click Start.
    >
    > Also check the Background Intelligent Transfer Service (BITS) and the Event
    > Log Service to
    > make sure they are Log On as Local System Account.
    >
    >
    > Good luck
    > --
    >
    > "KNguyen0903@gmail.com" wrote:
    >
    > > 2007-07-24 16:40:44:335 1536 ac4 Agent *************
    > > 2007-07-24 16:40:44:335 1536 ac4 Agent ** START ** Agent: Installing
    > > updates [CallerId = MicrosoftUpdate]
    > > 2007-07-24 16:40:44:335 1536 ac4 Agent *********
    > > 2007-07-24 16:40:44:335 1536 ac4 Agent * Updates to install = 5
    > > 2007-07-24 16:40:44:335 588 a8c COMAPI - Updates to install = 5
    > > 2007-07-24 16:40:44:335 588 a8c COMAPI <<-- SUBMITTED -- COMAPI:
    > > Install [ClientId = MicrosoftUpdate]
    > > 2007-07-24 16:40:44:351 1536 ac4 Agent * Title = MSXML 6.0 RTM
    > > Security Update (925673)
    > > 2007-07-24 16:40:44:351 1536 ac4 Agent * UpdateId = {07609D43-
    > > D518-4E77-856E-D1B316D1B8A8}.102
    > > 2007-07-24 16:40:44:351 1536 ac4 Agent * Bundles 1 updates:
    > > 2007-07-24 16:40:44:351 1536 ac4 Agent * {D135E752-
    > > BE24-4048-96B6-A170C159D9A8}.102
    > > 2007-07-24 16:40:44:351 1536 ac4 Agent * Title = MSXML 6.0 RTM
    > > Security Update (KB927977)
    > > 2007-07-24 16:40:44:351 1536 ac4 Agent * UpdateId =
    > > {FD7B24B1-3D21-4722-9782-E71D04D97D60}.106
    > > 2007-07-24 16:40:44:351 1536 ac4 Agent * Bundles 1 updates:
    > > 2007-07-24 16:40:44:351 1536 ac4 Agent *
    > > {0467FC50-4A7D-4DA1-811E-980E5D7D32B6}.106
    > > 2007-07-24 16:40:44:351 1536 ac4 Agent * Title = Security Update
    > > for Windows 2000 (KB935840)
    > > 2007-07-24 16:40:44:351 1536 ac4 Agent * UpdateId = {A41A7AA1-
    > > DA66-4FBA-8D55-5F6BE65FBA44}.101
    > > 2007-07-24 16:40:44:351 1536 ac4 Agent * Bundles 1 updates:
    > > 2007-07-24 16:40:44:351 1536 ac4 Agent * {F7EACE3F-1F9D-4706-
    > > A7B4-20B8A49B1424}.101
    > > 2007-07-24 16:40:44:351 1536 ac4 Agent * Title = Security Update
    > > for Windows 2000 (KB935839)
    > > 2007-07-24 16:40:44:351 1536 ac4 Agent * UpdateId =
    > > {BCDF5C17-18B0-49D1-A7AB-085BE403140B}.102
    > > 2007-07-24 16:40:44:351 1536 ac4 Agent * Bundles 1 updates:
    > > 2007-07-24 16:40:44:351 1536 ac4 Agent *
    > > {A05FC524-5006-45A9-9CEF-F2736502F015}.102
    > > 2007-07-24 16:40:44:351 1536 ac4 Agent * Title = Security Update
    > > for Windows 2000 (KB926122)
    > > 2007-07-24 16:40:44:351 1536 ac4 Agent * UpdateId = {DE81A2F7-
    > > F18F-4104-8F6F-2035ABB7534A}.102
    > > 2007-07-24 16:40:44:351 1536 ac4 Agent * Bundles 1 updates:
    > > 2007-07-24 16:40:44:351 1536 ac4 Agent *
    > > {9D1F3756-8F91-45EC-94E1-362A8128979E}.102
    > > 2007-07-24 16:40:47:367 1536 ac4 Agent WARNING: LoadLibrary failed for
    > > srclient.dll with hr:8007007e
    > > 2007-07-24 16:40:47:367 1536 ac4 Service WARNING:
    > > GetUserTokenFromSessionId failed with error 800704dd for session 0
    > > 2007-07-24 16:40:47:367 1536 ac4 Agent * WARNING: Exit code =
    > > 0x80240020
    > > 2007-07-24 16:40:47:367 1536 ac4 Agent *********
    > > 2007-07-24 16:40:47:367 1536 ac4 Agent ** END ** Agent: Installing
    > > updates [CallerId = MicrosoftUpdate]
    > > 2007-07-24 16:40:47:367 1536 ac4 Agent *************
    > > 2007-07-24 16:40:47:367 1536 ac4 Agent WARNING: WU client failed
    > > installing updates with error 0x80240020
    > > 2007-07-24 16:40:47:367 588 a1c COMAPI >>-- RESUMED -- COMAPI:
    > > Install [ClientId = MicrosoftUpdate]
    > > 2007-07-24 16:40:47:367 588 a1c COMAPI - Install call failed
    > > 2007-07-24 16:40:47:367 588 a1c COMAPI - Reboot required = No
    > > 2007-07-24 16:40:47:367 588 a1c COMAPI - WARNING: Exit code =
    > > 0x80240FFF; Call error code = 0x80240020
    > > 2007-07-24 16:40:47:367 588 a1c COMAPI ---------
    > > 2007-07-24 16:40:47:367 588 a1c COMAPI -- END -- COMAPI: Install
    > > [ClientId = MicrosoftUpdate]
    > > 2007-07-24 16:40:47:367 588 a1c COMAPI -------------
    > > 2007-07-24 16:40:48:351 588 a8c COMAPI WARNING: Operation failed due
    > > to earlier error, hr=80240020
    > >
    > > This happend on windows2k sp4. I tried regiester dll files, repaire
    > > IE6, make sure BG intelligent and AUpdate services are runing as Local
    > > system account. Anyone have any suggestion?
    > >
    > > Thanks
    > > Keith
    > >
    > >
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