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Thread: Updates Fail With Error Message Message 80070002

  1. #1
    kwdaves Guest

    Updates Fail With Error Message Message 80070002

    I have been updating a brand new Gateway computer and three updates dated
    July 10, 2007 and now a new one have failed so many times I have turned off
    Automatic Updates. None of the troubleshooting steps in Windows Help and
    Support have worked. Now I cannot seem to find a way to contact MS Support
    without paying them.

  2. #2
    TaurArian Guest

    RE: Updates Fail With Error Message Message 80070002

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/de...spx?gprid=6527


    "kwdaves" wrote:

    > I have been updating a brand new Gateway computer and three updates dated
    > July 10, 2007 and now a new one have failed so many times I have turned off
    > Automatic Updates. None of the troubleshooting steps in Windows Help and
    > Support have worked. Now I cannot seem to find a way to contact MS Support
    > without paying them.


  3. #3
    John Dean Dallas Guest

    RE: Updates Fail With Error Message Message 80070002

    Create this folder and it will install


    c:\windows\system32\logfiles
    create a folder called firewall and the hotfix will install

    c:\windows\system32\logfiles\firewall

    This fixes it!! YIPPEE worked on 3 PC's for me all versions.

    "kwdaves" wrote:

    > I have been updating a brand new Gateway computer and three updates dated
    > July 10, 2007 and now a new one have failed so many times I have turned off
    > Automatic Updates. None of the troubleshooting steps in Windows Help and
    > Support have worked. Now I cannot seem to find a way to contact MS Support
    > without paying them.


  4. #4
    kwdaves Guest

    RE: Updates Fail With Error Message Message 80070002

    A file named "Firewall" (empty) already existed in my "logfiles" folder.
    Renaming it "firewall" didn't do any good. I did manage to find the proper
    way to submit email support requests and am waiting for a reply. In the
    meantime Automatic Updates are disabled on my machine.

    "John Dean Dallas" wrote:

    > Create this folder and it will install
    >
    >
    > c:\windows\system32\logfiles
    > create a folder called firewall and the hotfix will install
    >
    > c:\windows\system32\logfiles\firewall
    >
    > This fixes it!! YIPPEE worked on 3 PC's for me all versions.
    >
    > "kwdaves" wrote:
    >
    > > I have been updating a brand new Gateway computer and three updates dated
    > > July 10, 2007 and now a new one have failed so many times I have turned off
    > > Automatic Updates. None of the troubleshooting steps in Windows Help and
    > > Support have worked. Now I cannot seem to find a way to contact MS Support
    > > without paying them.


  5. #5
    PA Bear Guest

    Re: Updates Fail With Error Message Message 80070002

    Which update failed to install?

    Is it listed in Add/Remove Programs and is it listed as successfully
    installed in Update History at http://windowsupdate.microsoft.com?
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
    AumHa VSOP & Admin; DTS-L.org


    kwdaves wrote:
    > I have been updating a brand new Gateway computer and three updates dated
    > July 10, 2007 and now a new one have failed so many times I have turned
    > off
    > Automatic Updates. None of the troubleshooting steps in Windows Help and
    > Support have worked. Now I cannot seem to find a way to contact MS Support
    > without paying them.



  6. #6
    kwdaves Guest

    Re: Updates Fail With Error Message Message 80070002

    KB935807, KB936357, and KB933928 all failed. Another update dated July 10
    failed previously numerous times since July 13 when I bought the computer and
    is no longer listed.

    "PA Bear" wrote:

    > Which update failed to install?
    >
    > Is it listed in Add/Remove Programs and is it listed as successfully
    > installed in Update History at http://windowsupdate.microsoft.com?
    > --
    > ~Robear Dyer (PA Bear)
    > MS MVP-Windows (IE, OE, Security, Shell/User)
    > AumHa VSOP & Admin; DTS-L.org
    >
    >
    > kwdaves wrote:
    > > I have been updating a brand new Gateway computer and three updates dated
    > > July 10, 2007 and now a new one have failed so many times I have turned
    > > off
    > > Automatic Updates. None of the troubleshooting steps in Windows Help and
    > > Support have worked. Now I cannot seem to find a way to contact MS Support
    > > without paying them.

    >
    >


  7. #7
    kwdaves Guest

    Re: Updates Fail With Error Message Message 80070002

    None of the missing updates are listed in the installed updates on either the
    update page or in the programs.

    "PA Bear" wrote:

    > Which update failed to install?
    >
    > Is it listed in Add/Remove Programs and is it listed as successfully
    > installed in Update History at http://windowsupdate.microsoft.com?
    > --
    > ~Robear Dyer (PA Bear)
    > MS MVP-Windows (IE, OE, Security, Shell/User)
    > AumHa VSOP & Admin; DTS-L.org
    >
    >
    > kwdaves wrote:
    > > I have been updating a brand new Gateway computer and three updates dated
    > > July 10, 2007 and now a new one have failed so many times I have turned
    > > off
    > > Automatic Updates. None of the troubleshooting steps in Windows Help and
    > > Support have worked. Now I cannot seem to find a way to contact MS Support
    > > without paying them.

    >
    >


  8. #8
    PA Bear Guest

    Re: Updates Fail With Error Message Message 80070002

    Tip: Temporarily disable real-time protection by your anti-virus and/or
    anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
    Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
    to install the update(s).

    Also see the Known Issues section of http://support.microsoft.com/kb/935807;
    Using the appropriate resolution Method in 935807 /may/ allow the other two
    updates to install. To download/install the other two updates install
    manually, see http://support.microsoft.com/kb/933928 and
    http://support.microsoft.com/kb/936357

    ============================

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/de...spx?gprid=6527

    Customers in the U.S. and Canada can receive technical support from
    Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
    support calls that are associated with security updates. When you call,
    clearly state that your problem is related to a Security Update and cite the
    update's KB number (e.g., KB931678).

    In other countries, see
    http://support.microsoft.com/default...r=securityhome > "No-Charge
    Support...for virus and other security-related" issues in right-hand menu
    for localized contact information.

    For more information about how to contact Microsoft for support issues,
    visit the International Support Web site:
    https://support.microsoft.com/common/international.aspx
    --
    ~PA Bear

    kwdaves wrote:
    > KB935807, KB936357, and KB933928 all failed. Another update dated July 10
    > failed previously numerous times since July 13 when I bought the computer
    > and is no longer listed.

    <paste>
    > None of the missing updates are listed in the installed updates on either
    > the update page or in the programs.
    >
    > "PA Bear" wrote:
    >> Which update failed to install?
    >>
    >> Is it listed in Add/Remove Programs and is it listed as successfully
    >> installed in Update History at http://windowsupdate.microsoft.com?
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-Windows (IE, OE, Security, Shell/User)
    >> AumHa VSOP & Admin; DTS-L.org
    >>
    >>
    >> kwdaves wrote:
    >>> I have been updating a brand new Gateway computer and three updates
    >>> dated
    >>> July 10, 2007 and now a new one have failed so many times I have turned
    >>> off
    >>> Automatic Updates. None of the troubleshooting steps in Windows Help and
    >>> Support have worked. Now I cannot seem to find a way to contact MS
    >>> Support
    >>> without paying them.



  9. #9
    kwdaves Guest

    RE: Updates Fail With Error Message Message 80070002

    Thanks. I found the way to file a request yesterday.

    "TaurArian" wrote:

    > Start a free Windows Update support incident request:
    > https://support.microsoft.com/oas/de...spx?gprid=6527
    >
    >
    > "kwdaves" wrote:
    >
    > > I have been updating a brand new Gateway computer and three updates dated
    > > July 10, 2007 and now a new one have failed so many times I have turned off
    > > Automatic Updates. None of the troubleshooting steps in Windows Help and
    > > Support have worked. Now I cannot seem to find a way to contact MS Support
    > > without paying them.


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