Updates Fail With Error Message Message 80070002

I have been updating a brand new Gateway computer and three updates dated
July 10, 2007 and now a new one have failed so many times I have turned off
Automatic Updates. None of the troubleshooting steps in Windows Help and
Support have worked. Now I cannot seem to find a way to contact MS Support
without paying them.

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527


"kwdaves" wrote:

> I have been updating a brand new Gateway computer and three updates dated
> July 10, 2007 and now a new one have failed so many times I have turned off
> Automatic Updates. None of the troubleshooting steps in Windows Help and
> Support have worked. Now I cannot seem to find a way to contact MS Support
> without paying them.

Create this folder and it will install


c:\windows\system32\logfiles
create a folder called firewall and the hotfix will install

c:\windows\system32\logfiles\firewall

This fixes it!! YIPPEE worked on 3 PC's for me all versions.

"kwdaves" wrote:

> I have been updating a brand new Gateway computer and three updates dated
> July 10, 2007 and now a new one have failed so many times I have turned off
> Automatic Updates. None of the troubleshooting steps in Windows Help and
> Support have worked. Now I cannot seem to find a way to contact MS Support
> without paying them.

A file named "Firewall" (empty) already existed in my "logfiles" folder.
Renaming it "firewall" didn't do any good. I did manage to find the proper
way to submit email support requests and am waiting for a reply. In the
meantime Automatic Updates are disabled on my machine.

"John Dean Dallas" wrote:

> Create this folder and it will install
>
>
> c:\windows\system32\logfiles
> create a folder called firewall and the hotfix will install
>
> c:\windows\system32\logfiles\firewall
>
> This fixes it!! YIPPEE worked on 3 PC's for me all versions.
>
> "kwdaves" wrote:
>
> > I have been updating a brand new Gateway computer and three updates dated
> > July 10, 2007 and now a new one have failed so many times I have turned off
> > Automatic Updates. None of the troubleshooting steps in Windows Help and
> > Support have worked. Now I cannot seem to find a way to contact MS Support
> > without paying them.

Which update failed to install?

Is it listed in Add/Remove Programs and is it listed as successfully
installed in Update History at http://windowsupdate.microsoft.com?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


kwdaves wrote:
> I have been updating a brand new Gateway computer and three updates dated
> July 10, 2007 and now a new one have failed so many times I have turned
> off
> Automatic Updates. None of the troubleshooting steps in Windows Help and
> Support have worked. Now I cannot seem to find a way to contact MS Support
> without paying them.

KB935807, KB936357, and KB933928 all failed. Another update dated July 10
failed previously numerous times since July 13 when I bought the computer and
is no longer listed.

"PA Bear" wrote:

> Which update failed to install?
>
> Is it listed in Add/Remove Programs and is it listed as successfully
> installed in Update History at http://windowsupdate.microsoft.com?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.org
>
>
> kwdaves wrote:
> > I have been updating a brand new Gateway computer and three updates dated
> > July 10, 2007 and now a new one have failed so many times I have turned
> > off
> > Automatic Updates. None of the troubleshooting steps in Windows Help and
> > Support have worked. Now I cannot seem to find a way to contact MS Support
> > without paying them.
>
>

None of the missing updates are listed in the installed updates on either the
update page or in the programs.

"PA Bear" wrote:

> Which update failed to install?
>
> Is it listed in Add/Remove Programs and is it listed as successfully
> installed in Update History at http://windowsupdate.microsoft.com?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.org
>
>
> kwdaves wrote:
> > I have been updating a brand new Gateway computer and three updates dated
> > July 10, 2007 and now a new one have failed so many times I have turned
> > off
> > Automatic Updates. None of the troubleshooting steps in Windows Help and
> > Support have worked. Now I cannot seem to find a way to contact MS Support
> > without paying them.
>
>

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s).

Also see the Known Issues section of http://support.microsoft.com/kb/935807;
Using the appropriate resolution Method in 935807 /may/ allow the other two
updates to install. To download/install the other two updates install
manually, see http://support.microsoft.com/kb/933928 and
http://support.microsoft.com/kb/936357

============================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB931678).

In other countries, see
http://support.microsoft.com/default...r=securityhome > "No-Charge
Support...for virus and other security-related" issues in right-hand menu
for localized contact information.

For more information about how to contact Microsoft for support issues,
visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
--
~PA Bear

kwdaves wrote:
> KB935807, KB936357, and KB933928 all failed. Another update dated July 10
> failed previously numerous times since July 13 when I bought the computer
> and is no longer listed.
<paste>
> None of the missing updates are listed in the installed updates on either
> the update page or in the programs.
>
> "PA Bear" wrote:
>> Which update failed to install?
>>
>> Is it listed in Add/Remove Programs and is it listed as successfully
>> installed in Update History at http://windowsupdate.microsoft.com?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.org
>>
>>
>> kwdaves wrote:
>>> I have been updating a brand new Gateway computer and three updates
>>> dated
>>> July 10, 2007 and now a new one have failed so many times I have turned
>>> off
>>> Automatic Updates. None of the troubleshooting steps in Windows Help and
>>> Support have worked. Now I cannot seem to find a way to contact MS
>>> Support
>>> without paying them.

Thanks. I found the way to file a request yesterday.

"TaurArian" wrote:

> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
>
> "kwdaves" wrote:
>
> > I have been updating a brand new Gateway computer and three updates dated
> > July 10, 2007 and now a new one have failed so many times I have turned off
> > Automatic Updates. None of the troubleshooting steps in Windows Help and
> > Support have worked. Now I cannot seem to find a way to contact MS Support
> > without paying them.