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Thread: KB928366 failed

  1. #1
    EyeNoZero Guest

    KB928366 failed

    This update failed 5 times. I feel like a bad day is coming. Maybe not
    tomorrow..but soon. Total reformat over a weekend.

  2. #2
    Carey Frisch [MVP] Guest

    Re: KB928366 failed

    Download the KB928366 security update file directly from
    http://www.microsoft.com/downloads/d...DisplayLang=en
    and install it.

  3. #3
    Flodo Guest

    Re: KB928366 failed

    There are 14 posts concerning this issue. I tried your resolution and this
    is what is happening: "The upgrade patch cannot be installed by the Windows
    Installer service because the program to be upgraded may be missing, or the
    upgrade patch may update a different version of the program. Verify that the
    program to be upgraded exists on your computer and that you have the correct
    upgrade patch.
    Hmm? what program is the Windows Installer talking about? Is this update for
    Windows Messenger? or some other Microsoft program? Need resolution and
    someone to respond to the 14+ posts concerning the multiple update failures
    that have been occuring with KB28366 Security Update. It seems Microsoft
    should have known before hand about the potential of failures concerning this
    particular update.
    Need solution soon.

  4. #4
    Flodo Guest

    Re: KB928366 failed

    Turned off Windows Firewall and Antivirus. Tried direct download, tried
    autoupdate, check to insure the correct installer was resident. Well? After
    a dozen or so attempts have failed. All the other July 10th updates were
    successfull, so how come KB928366 is a big pain in the 'system'? Is this a
    ploy by Microsoft to force us Windows XP users to upgrade to Vista or buy a
    new computer? There must be sharp MVP that can tackle this problem and
    provide a process of resolution out there.

  5. #5
    Carey Frisch [MVP] Guest

    Re: KB928366 failed

    There are 14 posts concerning this issue. I tried your resolution and this
    is what is happening: "The upgrade patch cannot be installed by the Windows
    Installer service because the program to be upgraded may be missing, or the
    upgrade patch may update a different version of the program. Verify that the
    program to be upgraded exists on your computer and that you have the correct
    upgrade patch.
    Hmm? what program is the Windows Installer talking about? Is this update for
    Windows Messenger? or some other Microsoft program? Need resolution and
    someone to respond to the 14+ posts concerning the multiple update failures
    that have been occuring with KB28366 Security Update. It seems Microsoft
    should have known before hand about the potential of failures concerning this
    particular update.
    Need solution soon.

  6. #6
    Unk Guest

    Re: KB928366 failed

    That also does not work. When that file is executed, a box appears that states:
    "The feature you are trying to use is on a CD-ROM or other removable disk that is not available"
    "Insert the Microsoft NET Framework 1.1 disk and click OK"

    There's a "Use source" window that has "Microsoft .NET Framework 1.1 [Disk 1]" in it, and a
    "Browse" button. When you click the "Browse" button, the installer is looking for a file called
    "netfix.msi". A search of the computer found one in the NET Framework 2 but it's not the one
    that KB928366 is looking for.

    Anyone have the 1.1 files???

  7. #7
    tallin Guest
    I am unable to update KB928365 .Net Framework 2.0 I get an error message
    1603. Can anyone answer why this should be please

    I also tried the update that Carey mentioned and received the message: " The
    feature you are trying to use is on a network resource that is unavalaible.
    Click OK to try again or enter an alternate path...etc". HELP!!!!! David

  8. #8
    Join Date
    Jul 2007
    Posts
    1
    Here is EXACTLY what you do to solve this problem for Windows XP 32 bit. If you happen to have a rarer 64 bit version, server OS, or SOMETHING else follow the same general instructions but get the version of the files appropriate for your system but first, Microsoft has pissed me off beyond belief. I looked in my log and this same thing happened 6/2006...thanks MSFT for torturing us again this year. I thought it was a familiar feeling...nice branding...this is a huge humiliation for their .NET team in my opinion or perhaps we should start calling them the .NOT team...anyway....

    Steps:
    1) Go to the control panel and select the add/remove software tool then TRY and remove everything with .NET in the name. If you can remove everything go to step 3. If you cannot remove everything go to step 2.

    2) Go and download the windows installer clean up tool at:
    http://support.microsoft.com/kb/290301

    run the windows installer clean up tool and BE CAREFUL to only select the .NET items from the list and remove them. Note: this will likely leave the names as "dead links" in the Add/Remove Software list (ahhh ...Microsoft thoroughness at its best) but not to worry they will do no harm and will get fixed when we finish. It's possible to clean them up but let's stay out of the registry :-)

    3) Go and get the file "dotnetfx.exe" this is ".NET 1.1" from:

    http://www.microsoft.com/downloads/d...displaylang=en

    install it.

    4) Go and get the file "NDP1.1sp1-KB867460-X86.exe" this is the ".NET 1.1 service pack 1" from: my personal website (JUST KIDDING, RELAX...get everything of course from a microsoft.com domain)

    http://www.microsoft.com/downloads/d...displaylang=en

    install it.

    5) Install the SECURITY patch, the dreaded KB928366, we have all grown to hate. You can install it from the Windows Update program (be sure to ONLY select the KB928366 patch and NOTHING else, we dont want to put back 2.0 or 3.0 yet). It's OK go ahead and click ...it will be alright...you can do it...it's just one more time... :-)

    6) Re-run the Windows Update and you can add back in .NET 2.0 and 3.0

    7) Post to thank me...

    Now WHY hasn't Microsoft posted instructions yet? .... What is UP?!

    and also for pointing out it doesnt hurt to turn off auto updates but remebr to put it back on too!

  9. #9
    Join Date
    Jul 2007
    Posts
    2

    To George

    You are my hero! As someone with not much computer skill but the ability to read and follow directions, I completed your instructions and I no longer have that little yellow update shield mocking me! You saved my summer - I remember summer, golf, BBQ, beer and the annual Microsoft "gift". You are a rock star! Thanks again.

  10. #10
    Daniel_L Guest

    RE: KB928366 failed

    As I painfully learned today, this is a common problem. Free Microsoft
    security support has been swamped with phone calls at 866-727-2338.
    Fortunately they're being very nice about it and walk you through the steps
    to overcome the installation problems for the ,Net 1.1 and .Net 2.0 security
    updates issued July 10, 2007. The bizarre nature of this is that tech
    support told me that these updates work fine if you do not already have .net
    framework 1.1 or .net framework 2.0 installed -- heck, why would you update
    them if you don't have them already installed? Such is the joy of dealing
    with tech support overseas at 2 a.m. their time.

    Also you need to keep the 3 versions of .net framework on your computer
    (1.1, 2.0, and 3.0) -- they are not cumulative. Different applications
    require different versions of .net framework to function.

    I'll try to repeat their step by step instructions so you don't have to
    call. It worked fine on my Windows XP Pro, SP2 computer; it did not work on
    my wife' similar computer.

    Read through them first before you do anything -- especially the caution at
    the end.

    The steps from Microsoft Security Tech Support and from Aaron Stebner's
    Weblog at upnet.notlong.com -- Microsoft Tech Support actually took me there
    first.

    (1) Try to perform a standard uninstall of the .net framework for which you
    could not install the July 10 security update. Of course, you do this in the
    Control Panel's Add-Remove Programs.

    (2) If this fails to completely remove the .net framework you've targeted,
    then you'll want to download the tool from Stebner's Weblog -- this is the
    tool that Microsoft Tech Support uses and recommends. The file name is
    dotnetfx_cleanup_tool.zip . Unzip the file and run it. You will get to choose
    which versions (1.0, 1.1, 2.0) of .net framework you want to uninstall and
    clean up. While Mr. Stebner warns against simply uninstalling the .net
    frameworks, Microsoft Tech Support had me run this tool without first
    attempting the standard uninstall. On my computer this worked just fine.

    Stebner warns:
    There are a couple of very important caveats that you should read before
    using this tool to cleanup .NET Framework bits on your machine:
    1. You should try to perform a standard uninstall first. This tool is not
    designed as a replacement for uninstall, but rather as a last resort for
    cases where uninstall or repair did not succeed for unusual reasons.
    2. This cleanup tool will delete shared files and registry keys used by
    other versions of the .NET Framework. So if you use it, be prepared to repair
    or reinstall any other versions of the .NET Framework that are on your
    computer to get them to work correctly afterwards

    Download the tool completely uninstall .net frameworks 1.0, 1.1, and 2.0.

    (3) Reboot your computer after uninstalling/cleaning up the .net frameworks
    you want to remove. NOte that when you restart your computer, any application
    that is dependent on a .net framework version that you uninstalled will not
    work. Be patient -- they'll work once you've reinstalled the appropriate .net
    framework(s).

    (4) Run Windows Update - custom. It should show all of the .net frameworks
    not currently installed on your computer. Now you have probably not worried
    about .net framework 3.0 since there was no security update for it. But there
    is a regular update for it. You will probably find these .net frameworks
    under "High Priority," but more likely under "Software, Optional." You can
    download ALL of the .net frameworks and updates that are visible to you here
    -- 1.1, 2.0, 3.0.

    (5) After they've installed, reboot your computer.

    (6) Now, the .net framework 1.1 that you just installed includes the latest
    security update (Microsoft made this change today, July 12, 2007). You should
    NOT try to install that update. So you should go back to Microsoft Update,
    choose custom, and if it shows the .net framework 1.1 security pack update
    tell Microsoft Update not to show it any more. Apparently Microsoft Update
    thinks you didn't install it because it was built into the 1.1 that you just
    installed.

    (7) If you uninstalled .net framework 2.0, you should have been able to
    reinstall it via Microsoft update. If it did not show up in Microsoft update,
    you can track it down online via a search engine or at Microsoft.com and
    download it and install it manually.

    CAUTION. Frankly, you would be most prudent to clone your hard drive before
    running these updates -- just to give yourself some protection. On my wife's
    Windows XP Pro, SP2 computer, the .net framework 1.1 reinstall did not take
    and I could not install it because I started getting Runtime errors from the
    Microsoft Visual C++ RunTime Library. So I had to revert to a clone after
    copying all the data (the D partition) to the clone's D partition.

  11. #11
    herbies Guest
    dont worry help is here click on the icon in your systerm tray for the
    update tick the dont ask me again box and cancel it it is a update for sp1
    not sp2 everyone is trying to download it we all have sp2 buy now not sp1 i
    was having the same problem get rid of it

    The trick for me was to download (thanks for the link) and run the install manually.
    This popped a message that .Net 1.1 SP1 was not installed (which is was).

    Anyway, a reinstall of SP1 cured the problem.

  12. #12
    War Sto Guest
    the fix for KB928366 worked just fine, now that shield is off my to do list

    This site allowed the KB928366 update with no problem. I am
    glad I found this site. I Hope Microsoft does not have more problems like
    this. My comoputer is only 10 days old.

  13. #13
    Shenan Stanley Guest

    Re: KB928366 failed

    I have trouble understanding why is it "Microsoft" that has the problem?

    I have setup many computers in the last few weeks, have many more that I
    manage - many running Microsoft products - but without the problem you are
    having/resolved with the post you found (good job, BTW - many people do not
    search for answers to their issues on their own.)

    If this was a *Microsoft* problem - then wouldn't everyone have the same
    issue as you (those running the same software as you at least.)

    The post you responded to is almost two years old.

    I realize you say your computer is "10 days old", but I am unsure what you
    think that means. ;-)

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