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KB928366 failed

Windows Update


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  #1  
Old 11-07-2007
EyeNoZero
 
Posts: n/a
KB928366 failed

This update failed 5 times. I feel like a bad day is coming. Maybe not
tomorrow..but soon. Total reformat over a weekend.

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  #2  
Old 11-07-2007
Carey Frisch [MVP]
 
Posts: n/a
Re: KB928366 failed

Download the KB928366 security update file directly from
http://www.microsoft.com/downloads/d...DisplayLang=en
and install it.
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  #3  
Old 11-07-2007
Flodo
 
Posts: n/a
Re: KB928366 failed

There are 14 posts concerning this issue. I tried your resolution and this
is what is happening: "The upgrade patch cannot be installed by the Windows
Installer service because the program to be upgraded may be missing, or the
upgrade patch may update a different version of the program. Verify that the
program to be upgraded exists on your computer and that you have the correct
upgrade patch.
Hmm? what program is the Windows Installer talking about? Is this update for
Windows Messenger? or some other Microsoft program? Need resolution and
someone to respond to the 14+ posts concerning the multiple update failures
that have been occuring with KB28366 Security Update. It seems Microsoft
should have known before hand about the potential of failures concerning this
particular update.
Need solution soon.
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  #4  
Old 11-07-2007
Flodo
 
Posts: n/a
Re: KB928366 failed

Turned off Windows Firewall and Antivirus. Tried direct download, tried
autoupdate, check to insure the correct installer was resident. Well? After
a dozen or so attempts have failed. All the other July 10th updates were
successfull, so how come KB928366 is a big pain in the 'system'? Is this a
ploy by Microsoft to force us Windows XP users to upgrade to Vista or buy a
new computer? There must be sharp MVP that can tackle this problem and
provide a process of resolution out there.
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  #5  
Old 11-07-2007
Carey Frisch [MVP]
 
Posts: n/a
Re: KB928366 failed

There are 14 posts concerning this issue. I tried your resolution and this
is what is happening: "The upgrade patch cannot be installed by the Windows
Installer service because the program to be upgraded may be missing, or the
upgrade patch may update a different version of the program. Verify that the
program to be upgraded exists on your computer and that you have the correct
upgrade patch.
Hmm? what program is the Windows Installer talking about? Is this update for
Windows Messenger? or some other Microsoft program? Need resolution and
someone to respond to the 14+ posts concerning the multiple update failures
that have been occuring with KB28366 Security Update. It seems Microsoft
should have known before hand about the potential of failures concerning this
particular update.
Need solution soon.
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  #6  
Old 11-07-2007
Unk
 
Posts: n/a
Re: KB928366 failed

That also does not work. When that file is executed, a box appears that states:
"The feature you are trying to use is on a CD-ROM or other removable disk that is not available"
"Insert the Microsoft NET Framework 1.1 disk and click OK"

There's a "Use source" window that has "Microsoft .NET Framework 1.1 [Disk 1]" in it, and a
"Browse" button. When you click the "Browse" button, the installer is looking for a file called
"netfix.msi". A search of the computer found one in the NET Framework 2 but it's not the one
that KB928366 is looking for.

Anyone have the 1.1 files???
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  #7  
Old 11-07-2007
tallin
 
Posts: n/a
I am unable to update KB928365 .Net Framework 2.0 I get an error message
1603. Can anyone answer why this should be please

I also tried the update that Carey mentioned and received the message: " The
feature you are trying to use is on a network resource that is unavalaible.
Click OK to try again or enter an alternate path...etc". HELP!!!!! David
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  #8  
Old 12-07-2007
Member
 
Join Date: Jul 2007
Posts: 1
Here is EXACTLY what you do to solve this problem for Windows XP 32 bit. If you happen to have a rarer 64 bit version, server OS, or SOMETHING else follow the same general instructions but get the version of the files appropriate for your system but first, Microsoft has pissed me off beyond belief. I looked in my log and this same thing happened 6/2006...thanks MSFT for torturing us again this year. I thought it was a familiar feeling...nice branding...this is a huge humiliation for their .NET team in my opinion or perhaps we should start calling them the .NOT team...anyway....

Steps:
1) Go to the control panel and select the add/remove software tool then TRY and remove everything with .NET in the name. If you can remove everything go to step 3. If you cannot remove everything go to step 2.

2) Go and download the windows installer clean up tool at:
http://support.microsoft.com/kb/290301

run the windows installer clean up tool and BE CAREFUL to only select the .NET items from the list and remove them. Note: this will likely leave the names as "dead links" in the Add/Remove Software list (ahhh ...Microsoft thoroughness at its best) but not to worry they will do no harm and will get fixed when we finish. It's possible to clean them up but let's stay out of the registry :-)

3) Go and get the file "dotnetfx.exe" this is ".NET 1.1" from:

http://www.microsoft.com/downloads/d...displaylang=en

install it.

4) Go and get the file "NDP1.1sp1-KB867460-X86.exe" this is the ".NET 1.1 service pack 1" from: my personal website (JUST KIDDING, RELAX...get everything of course from a microsoft.com domain)

http://www.microsoft.com/downloads/d...displaylang=en

install it.

5) Install the SECURITY patch, the dreaded KB928366, we have all grown to hate. You can install it from the Windows Update program (be sure to ONLY select the KB928366 patch and NOTHING else, we dont want to put back 2.0 or 3.0 yet). It's OK go ahead and click ...it will be alright...you can do it...it's just one more time... :-)

6) Re-run the Windows Update and you can add back in .NET 2.0 and 3.0

7) Post to thank me...

Now WHY hasn't Microsoft posted instructions yet? .... What is UP?!

and also for pointing out it doesnt hurt to turn off auto updates but remebr to put it back on too!
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  #9  
Old 13-07-2007
Member
 
Join Date: Jul 2007
Posts: 2
To George

You are my hero! As someone with not much computer skill but the ability to read and follow directions, I completed your instructions and I no longer have that little yellow update shield mocking me! You saved my summer - I remember summer, golf, BBQ, beer and the annual Microsoft "gift". You are a rock star! Thanks again.
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  #10  
Old 13-07-2007
Daniel_L
 
Posts: n/a
RE: KB928366 failed

As I painfully learned today, this is a common problem. Free Microsoft
security support has been swamped with phone calls at 866-727-2338.
Fortunately they're being very nice about it and walk you through the steps
to overcome the installation problems for the ,Net 1.1 and .Net 2.0 security
updates issued July 10, 2007. The bizarre nature of this is that tech
support told me that these updates work fine if you do not already have .net
framework 1.1 or .net framework 2.0 installed -- heck, why would you update
them if you don't have them already installed? Such is the joy of dealing
with tech support overseas at 2 a.m. their time.

Also you need to keep the 3 versions of .net framework on your computer
(1.1, 2.0, and 3.0) -- they are not cumulative. Different applications
require different versions of .net framework to function.

I'll try to repeat their step by step instructions so you don't have to
call. It worked fine on my Windows XP Pro, SP2 computer; it did not work on
my wife' similar computer.

Read through them first before you do anything -- especially the caution at
the end.

The steps from Microsoft Security Tech Support and from Aaron Stebner's
Weblog at upnet.notlong.com -- Microsoft Tech Support actually took me there
first.

(1) Try to perform a standard uninstall of the .net framework for which you
could not install the July 10 security update. Of course, you do this in the
Control Panel's Add-Remove Programs.

(2) If this fails to completely remove the .net framework you've targeted,
then you'll want to download the tool from Stebner's Weblog -- this is the
tool that Microsoft Tech Support uses and recommends. The file name is
dotnetfx_cleanup_tool.zip . Unzip the file and run it. You will get to choose
which versions (1.0, 1.1, 2.0) of .net framework you want to uninstall and
clean up. While Mr. Stebner warns against simply uninstalling the .net
frameworks, Microsoft Tech Support had me run this tool without first
attempting the standard uninstall. On my computer this worked just fine.

Stebner warns:
There are a couple of very important caveats that you should read before
using this tool to cleanup .NET Framework bits on your machine:
1. You should try to perform a standard uninstall first. This tool is not
designed as a replacement for uninstall, but rather as a last resort for
cases where uninstall or repair did not succeed for unusual reasons.
2. This cleanup tool will delete shared files and registry keys used by
other versions of the .NET Framework. So if you use it, be prepared to repair
or reinstall any other versions of the .NET Framework that are on your
computer to get them to work correctly afterwards

Download the tool completely uninstall .net frameworks 1.0, 1.1, and 2.0.

(3) Reboot your computer after uninstalling/cleaning up the .net frameworks
you want to remove. NOte that when you restart your computer, any application
that is dependent on a .net framework version that you uninstalled will not
work. Be patient -- they'll work once you've reinstalled the appropriate .net
framework(s).

(4) Run Windows Update - custom. It should show all of the .net frameworks
not currently installed on your computer. Now you have probably not worried
about .net framework 3.0 since there was no security update for it. But there
is a regular update for it. You will probably find these .net frameworks
under "High Priority," but more likely under "Software, Optional." You can
download ALL of the .net frameworks and updates that are visible to you here
-- 1.1, 2.0, 3.0.

(5) After they've installed, reboot your computer.

(6) Now, the .net framework 1.1 that you just installed includes the latest
security update (Microsoft made this change today, July 12, 2007). You should
NOT try to install that update. So you should go back to Microsoft Update,
choose custom, and if it shows the .net framework 1.1 security pack update
tell Microsoft Update not to show it any more. Apparently Microsoft Update
thinks you didn't install it because it was built into the 1.1 that you just
installed.

(7) If you uninstalled .net framework 2.0, you should have been able to
reinstall it via Microsoft update. If it did not show up in Microsoft update,
you can track it down online via a search engine or at Microsoft.com and
download it and install it manually.

CAUTION. Frankly, you would be most prudent to clone your hard drive before
running these updates -- just to give yourself some protection. On my wife's
Windows XP Pro, SP2 computer, the .net framework 1.1 reinstall did not take
and I could not install it because I started getting Runtime errors from the
Microsoft Visual C++ RunTime Library. So I had to revert to a clone after
copying all the data (the D partition) to the clone's D partition.
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  #11  
Old 22-07-2007
herbies
 
Posts: n/a
dont worry help is here click on the icon in your systerm tray for the
update tick the dont ask me again box and cancel it it is a update for sp1
not sp2 everyone is trying to download it we all have sp2 buy now not sp1 i
was having the same problem get rid of it

The trick for me was to download (thanks for the link) and run the install manually.
This popped a message that .Net 1.1 SP1 was not installed (which is was).

Anyway, a reinstall of SP1 cured the problem.
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  #12  
Old 29-12-2008
War Sto
 
Posts: n/a
the fix for KB928366 worked just fine, now that shield is off my to do list

This site allowed the KB928366 update with no problem. I am
glad I found this site. I Hope Microsoft does not have more problems like
this. My comoputer is only 10 days old.
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  #13  
Old 22-06-2009
Shenan Stanley
 
Posts: n/a
Re: KB928366 failed

I have trouble understanding why is it "Microsoft" that has the problem?

I have setup many computers in the last few weeks, have many more that I
manage - many running Microsoft products - but without the problem you are
having/resolved with the post you found (good job, BTW - many people do not
search for answers to their issues on their own.)

If this was a *Microsoft* problem - then wouldn't everyone have the same
issue as you (those running the same software as you at least.)

The post you responded to is almost two years old.

I realize you say your computer is "10 days old", but I am unsure what you
think that means. ;-)
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