error number : 0x80070715

[Tom LeGrand]

just had to restore my computer to factory settings. When I try to use window
update I receive error number: 0x80070715. I have shut off my norton's
internet security and still no help. Anyone?, Thanks

[Robert Aldwinckle]

"Tom LeGrand" <TomLeGrand@discussions.microsoft.com> wrote in message
news:CC048E41-A5DD-4733-9206-4EA2DF38D4F9@microsoft.com...
> just had to restore my computer to factory settings. When I try to use window
> update I receive error number: 0x80070715. I have shut off my norton's
> internet security and still no help. Anyone?, Thanks


<cmd_output OS="XPsp2">
F:\>set /a c = 0x715
1813
F:\>net helpmsg %c%

The specified resource type cannot be found in the image file.
</cmd_output>


What is the context of that code? E.g. you imply it is happening when
just trying to connect to the update site but perhaps a specific update's
install is failing? Which one? Look in that one's install log? Etc.


In general you could search for all files changed at the time the update
was attempted for both hex and decimal representations of that code,
e.g. first with 715 and next with 1813. You might get some false
positives from either since there is nothing particularly unique about them.
However, the number of files which should be found having a timestamp
with the time of the update should be small.

Or, as explained recently to another poster with an even vaguer symptom
description:

<paste>
<title>How to read the Windowsupdate.log file</title>
http://support.microsoft.com/kb/902093


Then as well as the WindowsUpdate.log you may be able to find
other logs specific to the individual update attempts.
Unfortunately the WindowsUpdate.log will not refer to them all.
You will have to do a search for all files modified during the update attempt,
sort them by Date Modified (which in fact sorts them by _Time_ Modified)
and then scroll to the set of files which were changed when the update
attempts were made. Regardless of their name or filetype you should be
able to drag each one that seems interesting (e.g. looks as if it could be
a supplementary diagnostic) to a Notepad window for further analysis.


Good luck

Robert
---
</paste>