Go Back   TechArena Community > Technical Support > Computer Help > Windows XP > Windows Update
Become a Member!
Forgot your username/password?
Register Tags Active Topics RSS Search Mark Forums Read

Sponsored Links



Defender wont update (error code 80004002) - cant turn off win upd

Windows Update


Reply
 
Thread Tools Search this Thread
  #1  
Old 30-06-2007
bikeman
 
Posts: n/a
Defender wont update (error code 80004002) - cant turn off win upd

Brand new Toshiba laptop with vista home premium preinstalled.

Windows defender update fails with 'the program can't install definition
updates error found code:0x800040002'

Windows update fails with 'windows could not search for new updates error
found code:0x800040002'

Suggestions to turn off windows updates and delete
/windows/softwaredistribution folder cant be done because I can't even off
windows update!

Each time I change the windows update settings they revert immediately back
to 'install updates automatically'

This is an OEM install and Toshiba can't help. I hope someone here can help
yet another vista user who wishes he'd stuck with xp.





Reply With Quote
  #2  
Old 01-07-2007
MowGreen [MVP]
 
Posts: n/a
Re: Defender wont update (error code 80004002) - cant turn off winupd

You need to Stop the Automatic Updates service, not change the Automatic
Update settings. There is a difference, as you've witnessed.
Go to Start > Run > type in

services.msc
Click OK

Then press Enter
Reply With Quote
  #3  
Old 02-07-2007
bikeman
 
Posts: n/a
Re: Defender wont update (error code 80004002) - cant turn off win

yeah should have mentioned I've stopped updates via services.msc and then
deleted the software distribution folder. It rebuilds the folder and then the
problem is right back again.

Reply With Quote
  #4  
Old 02-07-2007
MowGreen [MVP]
 
Posts: n/a
Re: Defender wont update (error code 80004002) - cant turn off win

Which antivirus/security suite is installed ? What may be occurring is
data corruption in the SoftwareDistribution folder or, the system
files/transaction logs needed to update are not correctly
installed/damaged/corrupted due to scanning them with the installed AV:

Virus scanning recommendations for computers that are running Windows
Server 2003, Windows 2000, or Windows XP
http://support.microsoft.com/kb/822158

The above applies to Vista, also.
Please check the installed version of the Windows Update Agent by
showing hidden files, folders, and system files -

And then, using Windows Explorer, navigate to the WINDOWS\system32
subfolder. Locate wuaueng.dll, right click it, choose Properties
Then click the Version tab
It should be at V. 7.0.6000.374
Please provide the version number of wuaueng.dll
Reply With Quote
  #5  
Old 07-07-2007
bikeman
 
Posts: n/a
I've reinstalled vista to resolve this. As I have reinstalled twice in only
30 days of owning vista I am not terribly impressed. Still it's working for
now.

I checked mine and I noticed that mine is not version 7. How do I obtain the
latest version?
Reply With Quote
  #6  
Old 22-07-2009
Member
 
Join Date: Jul 2009
Posts: 2
Re: Defender wont update (error code 80004002) - cant turn off win upd

Try manually installing updates for windows defender. http://support.microsoft.com/kb/923159/
Reply With Quote
Reply

  TechArena Community > Technical Support > Computer Help > Windows XP > Windows Update
Tags: , , , , ,



Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads for: "Defender wont update (error code 80004002) - cant turn off win upd"
Thread Thread Starter Forum Replies Last Post
Windows 8 update KB2835364 wont install, error code 80070002 TEIDDWEN Operating Systems 3 28-09-2013 07:26 PM
Code 80004002 Windows Update - Vista Home Premium Selkirk64 Windows Update 5 24-03-2010 06:25 PM
Windows Update borked - Error Code 80004002 Leslie Operating Systems 4 01-09-2008 06:52 PM
Windows Update Error Code 80004002 Erich Windows Update 11 10-09-2007 05:45 PM
Error Code: 80004002 neil lester Windows Update 3 24-08-2004 06:58 AM


All times are GMT +5.5. The time now is 03:56 AM.