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WinXP SP2 Repaired, Windows Update Sees updates, fails to install

Windows Update

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Old 21-06-2007
Posts: n/a
Just some background: I have run a repair of Windows XP SP2 and it
seems to be working fine, however when I try to install windows
updates from the site, they do download but do not install.

I am able to manually install the updates, however there are about 78
of them and this could be quite troublesome.

The machine is going to be Ghosted, so I do no want to have to
manually install on all the computers I ghost as well.

An update to the information above: I have tried deleting the
softwaredistribution folder in windows, forcing windows update to
redownload all of the updates. Although it redownloaded the updates, I
was receiving the same problem. I tried checking the history on
windowsupdate.com, but it just tells me that I have not tried to
download or install any updates from there.

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Old 21-06-2007
Robin Walker [MVP]
Posts: n/a
Re: WinXP SP2 Repaired, Windows Update Sees updates, fails to install

What is the nature of the install failure? Error numbers? Have you looked
in the WindowsUpdate.log file for what went wrong?

It is possible that if you have done a Repair of XP SP2, you might need to
zap the C:\WINDOWS\SoftwareDistribution folder, reboot, and allow it to
rebuild afresh.
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Old 21-06-2007
MowGreen [MVP]
Posts: n/a
Re: WinXP SP2 Repaired, Windows Update Sees updates, fails to install

Since the updating history shown on the Microsoft/Windows Update sites
is irrelevant due to the Repair Install, then suggest you do this ...
Show hidden files, folders, and system files

Go to Start > Run > type in

net stop wuauserv
Click OK or press Enter
Using Windows Explorer, navigate to the WINDOWS\SoftwareDistribution
folder and delete all of the contents including the subfolders, or just
rename the folder to SoftwareDistribution.old
Back to Start > Run > type in

net start wuauserv

Click OK or press Enter
Install the latest Windows Update Agent :
(*For 32 bits XP*)
SAVE the update, do NOT run it
When the download completes, close the browser and any other open programs
Now install WindowsUpdateAgent30-x86.exe

Revisit the Windows Update site and the SoftwareDistribution folder will
be recreated/repopulated, depending on whether you've deleted the
contents or renamed the folder.
You can now delete the SoftwareDistribution.old folder if you renamed it.
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Old 21-06-2007
Posts: n/a
I do not receive any error messages that makes sense. When I check
windows update, it shows a list of high priorit updates (74 of them).
I tried just clicking on one or mutliple, but i get the same result of
them not installing. the process is thus:

I click on install updates (it shows that they have already been
downloaded and just need to be installed)

The update process runs, and every one fails

it gives me a screen saying that "the following updates were not

The next screen gives a summary. If i click on "review your update
history", it says i have not installed any. I do not receive any error
numbers that I can report. Like I said i can do manual installs by
going to the windows/SoftwareDistribution/download folder.

Also, I have gotten rid of the SoftwareDistribution folder, but after
reboot and retry, the same thing occurs

Here is a line from my ReportingEvents.log

FATAL: Error: 0x80004002. wuauclt handler: failed to spawn COM server
Handler FATAL: 0x80004002: ERROR: Remote update handler container
process created (PID: 1780), but exited before signaling event
Agent * WARNING: Exit code = 0x80004002

I will try re-registering my windows update DLL's, to see if that
fixes the problem

I already have this service installed, but i tried it anyway, thanks.

BTW i re-registered the Windows update DLL's

However, that did not help out. the problem must lie within the Fatal

FYI I have the problem fixed, I will post the solution momentarily....

Okay. So this is the process that I went through to get it working:

1. stopped the windows update service ( Start > run > net stop
wuauserv )

2. renamed the directory windows/SoftwareDistributionto windows/

3. uninstalled the windows installer 3.1 (KB893803)

4. created a batch file that went through and registered the
associated DLL's, Here is the structure of that batch file

net stop wuauserv

regsvr32 wuweb.dll
regsvr32 wups2.dll
regsvr32 wups.dll
regsvr32 wucltui.dll
regsvr32 wuaueng1.dll
regsvr32 wuaueng.dll
regsvr32 wuapi.dll
regsvr32 wups.dll
regsvr32 wuaueng.dll
regsvr32 wucltui.dll
regsvr32 wuweb.dll
regsvr32 msxml.dll
regsvr32 msxml2.dll
regsvr32 msxml3.dll
regsvr32 urlmon.dll
regsvr32 softpub.dll
regsvr32 initpki.dll
regsvr32 mssip32.dll
regsvr32 wintrust.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll
regsvr32 jscript.dll

net start wuauserv

5. restarted the computer

6. Opened a browser and went to windows update

7. Downloaded the Windows installer 3.1 --> success!

8. Restarted

9. Downloaded the rest of the updates

If you have any comments or want any clarification on steps, dont
hesitate to post!
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Old 22-06-2007
Posts: n/a
I'd be especially grateful for any help anyone can provide, because I'm into
this process for a solid two weeks now and really need to get on with life.

This looks like EXACTLY my problem and EXACTLY the fix I need to run,
EXCEPT, it won't let me at the DataStore directory, claiming another process
is using the files (datastore.edb and, in the logs directory, edb and
tmp.edb). Just can't delete or rename them through either Windows or DOS

My guess is that I need to stop another process first, but I don't know
which one.

Actually, I did stop Automatic Update and it still wouldn't let me at them.
Also rebooted, but that didn't let me at them either.

I had the same problem : the destruction of destruction of the
SoftwareDistribution directory did not solve it. But the execution of your
registration batch did it alone. Very good shot !!!
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Old 22-06-2007
MowGreen [MVP]
Posts: n/a
You need to stop the Automatic Updates service via the Services console
Start > Run > type in
Click OK or press Enter
Or, just go to Start > Run > type in
net stop wuauserv
Click OK or press Enter

To restart the service, Start > Run > type in

net start wuauserv
Click OK or press Enter

The Automatic Update service or Automatic Updates in the Control Panel
are two different beasts. If stopping the AU service did not allow
access, then perhaps stopping the Background Intelligent Transfer
Service [BITS] must also be done. Since it's set to Manual here, haven't
seen this issue that your system is experiencing.

Also, open Task Manager and if wuauclt.exe is a running Process, click
once on it to highlight it, then click the End Process button.

If even that doesn't allow access to the folder, then boot to Safe Mode
as neither service will be Started in SM.

Open a Command Prompt, at the prompt type in the following, pressing
Enter after each command

net stop wuauserv
regsvr32 wups2.dll
net start wuauserv

No need to register *ALL* those files:

The command registers the .dll. Seems there's an old reference in the
registry that is retained through a Repair installation and registering
it points to the proper file [CLSID] and path.
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Old 26-03-2008
Posts: n/a
Step 1: Re-register Update components

1. Click “Start”, click “Run”.
2. Type “cmd” and press Enter
3. In the opened cmd window, please type the following commands one per line
to register the update engine

regsvr32 wuapi.dll
regsvr32 wups.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wups2.dll
regsvr32 wucltui.dll
regsvr32 wuweb.dll

Please check if you receive any error when trying to re-register these
components. If yes, please do not hesitate to let me know and go ahead to
reinstall the update engine. (OF COURSE YOU CAN'T DO THAT)

Step 2: Reinstall Windows Update Agent 3.0

1. Please download the file from the following link:
2. Save the file to C: drive.
3. Click “Start”-> “Run”, type: “C:\WindowsUpdateAgent30-x86.exe /wuforce”
and then press Enter to install the Windows Update engine.

There is a space between "C:\WindowsUpdateAgent30-x86.exe" and "/wuforce"

After that, please access the update site to check the result. If the
updates still cannot be installed, please let me know whether any error was
encountered when reinstall the update agent 3.0. In addition, please also
send me the latest "WindowsUpdate.log" file as it records the detailed
updating process.

It worked great for me.

The instructions you would be given would be specific to your symptom description.
So, for example, if it was known that your wuauserv was not working
you would not be given any instructions to stop it before doing the same
type of repair actions. If the service is running when you try some repair
actions they will fail. That is why that first step to stop it is given.
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Old 24-04-2008
Posts: n/a
I have a similar problem in that Microsoft Windows Installer 3.1 (K8893803)
and Windows Genuine Advantage Validation Tool (KB892130) will not install.
This came about after running the Repair routine for Windows XP .

I'm interested in trying the steps you outlined, but have a couple of issues
that I could use some input on ......

1. In checking the "install history" on the computer, I find that no
updates have been installed. Therefore I have no Windows Installer 3.1 to
uninstall. I assume that is ok.

2. I am not familiar with the creating a batch file. Are there some simple
instructions that can be provided as to how one does this?

3. Assuming I get to where I can create a batch file, will the regserv32
line items be exactly the same ones that you included in your batch file? Or
will they be unique to my computer? If they are unique to my computer, how
do I determine which ones to include in the batch file.

You can undoubtedly tell that you are hearing from a "novice" who is getting
into some territory that is new (and scary).

Any assistance you can provide will be greatly appreciated.

Also, if there is any way we could talk by phone to work through this, that
would be of interest to me.

After doing a repair on XP I had the same Update failure prob as mentioned
above. Jared's batch alone (other steps not needed) did the trick.
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Old 11-08-2008
C Sear
Posts: n/a
These 4 lines worked for me too, thanks !
net stop wuauserv
regsvr32 wups2.dll
net start wuauserv

In my case, astonishingly, I'd only freshly installed Windows (probably SP1
or earlier), installed SP2 from a disk, and run Windows Update to get XP SP3
and high priority updates ! No other software was ever installed on this PC !
I got the error "Some updates were not installed" and "The following updates
were not installed" (all the high priority updates were listed underneath).

For the record, here's what steps led me to the problem:
Installed Win XP (probably SP1 or earlier)
Set up a couple of users
Installed XP Service Pack 2 from a cover disk on a magazine (not knowing SP3
Ran Windows Update, which downloaded and installed XP Service Pack 3
Ran Windows Update, which downloaded but failed to install any of the 34
high priority updates.
After this stage, shutting down using "Install updates and turn off" led to
the computer switching off before update 1 of 34 had completed.
Repeated use of "Microsoft Update" gave the same problems.
Saw this thread, typed the following four lines at the command prompt:
net stop wuauserv
regsvr32 wups2.dll
net start wuauserv
Ran Microsoft Update, and every thing was fine again !
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Old 27-06-2010
Posts: n/a
Re: WinXP SP2 Repaired, Windows Update Sees updates, fails to inst

I tried your four line process, but after typing in "net stop wuauserv" it
shows "System error 5 has occurred. Access is denied." I purchased this
cumputer brand new from BestBuy and am the only user, therefore the only
administrator. Any ideas how to fix that?
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Old 27-06-2010
Shenan Stanley
Posts: n/a
Re: WinXP SP2 Repaired, Windows Update Sees updates, fails to inst

You'd probably be better off asking on a conversation that did not start
over three years ago, eh?

I am assuming you have 32-bit WIndows XP with SP2 or later installed - after
all - you gave no information on *your* system. If you want to give some
information on your system (advised) - please do this first:

Start button --> RUN --> type in:
(No "RUN", press the WindowsKey+R at the same time.)
--> Click OK.

That will give you (picture at top) the full name of the operating system.
That will give you (in the test) the Service Pack you have installed.

How to determine whether a computer is running a 32-bit version or 64-bit
version of the Windows operating system

Now - assuming you have Windows XP 32-bit with SP2 or later installed,
follow this advice:

Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):
Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):
Reboot and logon as administrative user.

Download and run the MSRT manually:
Reboot and logon as administrative user.

Fix your file/registry permissions...

Ignore the title and follow the sub-section under "Advanced Troubleshooting"
titled, "Method 1: Reset the registry and the file permissions"
*will take time
** Ignore the last step - even if you have not *yet* installed SP3..
Reboot and logon as administrative user.

Download/install this:

After installing, do the following:

Start button --> RUN --> type in:
"%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
--> Click OK.
(The quotation marks and percentage signs and spacing should be exact.)
Reboot and logon as administrative user.

Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )

Reboot and logon as administrative user.

Download the latest version of the Windows Update agent from here (x86):
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:

Close all Internet Explorer windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot and logon as administrative user.

Visit this web page:

How do I reset Windows Update components?

.... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
both times. Check the "I agree" box and click on "Next". Check the box
for "Run aggressive options (not recommended)" and click "Next". Let
it finish up and follow the prompts until it is done. Close/exit.

Reboot and logon as administrative user.

Visit http://windowsupdate.microsoft.com/ and select to do a
CUSTOM scan...

Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot and logon as administrative user.

If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones for now. I would completely avoid the
Optional Hardware updates. Also - I do not see any urgent need to install
Internet Explorer 8 at this time.

Come back - especially if you get stuck someplace, but even if you don't -
and let everyone know how it turns out.
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