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Error Code 80073712

Windows Update


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  #1  
Old 03-06-2007
TripleB
 
Posts: n/a
Error Code 80073712

Hello,

I'm running Vista Ultimate 32 Bit. After installing the Update
"Windows Update-Software 7.0.6000.374" over Windows Update, I always
get the Error Code 80073712 when I'm trying to search for new Updates.

I have tried the fix on http://support.microsoft.com/kb/KB931712 but
the reg key doesn't exist.

I hope someone could help me with this problem.

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  #2  
Old 05-06-2007
Sudheer GN [MSFT]
 
Posts: n/a
Hi,
It looks like some system files are corrupted on your machine.
To resolve the issue, I recommend that you contact Microsoft support by
following the steps in
http://support.microsoft.com/oas/def...spx?gprid=6527

There is no charge for support issues with Windows Update.
It would be great if you can post back to the newsgroup about how the issue
was resolved.
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  #3  
Old 09-06-2007
Sudheer GN [MSFT]
 
Posts: n/a
I apologize for the lack of response. I am not sure what might have
happened.
If you are in US/Canada, please call 1-866-PCSAFETY phone no to speak to a
Support person and describe your issue.

Did you respond to the support that the solution doesn't work and ask for a
different solution?
What happened?

I get this error when I tried to use windows update on a Vista Bussines
computer.
its also happens when windows is starting. there is at this moment no update
installed.
I have checked the KB but this error code is not to be found.

Is there anyone with the same problem and found a solution?

The "Windows Features" dialog box is empty in Windows Vista, or you receive an error
message that includes the following code when you try to use Windows Update: "0x80073712"
http://support.microsoft.com/kb/931712/en-us

"ERROR: The system cannot find the file specified." Did a Search as well and
browsed to C:\Windows\winsxs - Could not seem to locate this pending.xml
file. Please assist!

I also find myself at the bottom of the page, trying all of the above with no
results. I am having this issue on my new laptop, and have never been able
to download an update since I have had it (5 mos). I am very interested to
see other solutions I can try.
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  #4  
Old 21-07-2007
AWHP
 
Posts: n/a
RE: Error Code 80073712

After a long search, some good inputs, here finally a procedure that worked
for me:
All credits to CogitoErgoSum on forums, hereunder his procedure with a
slight modification:

I assume MS will deliver a patch sooner or later for this issue... however, I
fixed it with the help of MS Support.

DISCLAIMER: This solution fixed the problem for me, I cannot guarantee it
will fix it for anybody else! Moreover, renaming system files might corrupt
your system!!!

The issue is that the WUA 3.0 (7.0.6000.374) upgrade is corrupted,
essentially the system reports the WUA to be 7.0.6000.374 but the files on
the disk are still from the old version (you can check some of the DLLs like
wups.dll, wuaueng.dll etc... in the windows\system32) ... and you cannot
install the WUA 3.0 even manually.

delete the following file:

C:\windows\winsxs\pending.xml

Since Windows security will not allow you to do this, hereunder the
procedure to take ownership of the file:

run a command prompt with "Run as Administrator".
Type in the following commands:

takeown /f C:\Windows\winsxs\pending.xml


cacls C:\Windows\winsxs\pending.xml /G <YourUsername>:F

then delete the file
Reboot the machine, then manually install the WUA 3.0 downloadable from
here:
http://download.windowsupdate.com/v7...gent30-x86.exe

This should fix the Error 80073712 when the other solutions do not work.

BE AWARE that renaming C:\windows\winsxs\pending.xml might have
unrecoverable impacts on your Vista installation
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  #5  
Old 24-07-2007
OldBones
 
Posts: n/a
Re: Error Code 80073712

I had the 80073712 error code and it is now fixed. I had to email MS for
the fix.

This is what they told me.

Run chkdsk c: /f
Reboot

Copy Vista disk to to hard drive.
Run Vista Setup from the hard drive and choose update.

I was able to do the windows update after that.
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  #6  
Old 27-09-2007
Tyeguy37
 
Posts: n/a
Re: error code 80073712

FOUND A SOLUTION: This is what I did to fix this issue on my
Vista-32bit (based on a solution I found on a website, but I can't
remember where):

1) Open CMD prompt as Administrator
2) Enter the following: takeown /f C:\Windows\winsxs\pending.xml
3) Enter the following, and type in your username in the designated
place: cacls C:\Windows\winsxs\pending.xml /G <EnterUsernameHere>:F
4) Go to C:\Windows\winsxs\ and rename the pending.xml file to
pending.bak
5) Run Windows Update again, and you should be all set!
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  #7  
Old 16-01-2008
TaurArian
 
Posts: n/a
Re: error code 80073712

80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT.
Windows Update file corruption.

Delete the file pending.xml under C:\windows\winsxs

and/or


Reinstall the Windows Update Agent

Windows, x86-based systems
http://download.windowsupdate.com/Wi...gent30-x86.exe

Windows, x64-based systems
http://download.windowsupdate.com/Wi...gent30-x64.exe
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  #8  
Old 07-02-2008
tiberiusrex
 
Posts: n/a
Re: error code 80073712

Tried deleting the file pending.xml as suggested,but was told I did not have
authority to do so and I am set up as sole Administrator on my system. Tried
to reinstall the update file, but it failed with same error code 80073712.
Any suggestions?
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  #9  
Old 21-02-2008
Roy Ma
 
Posts: n/a
Re: error code 80073712

The advises that TaurArian provide that is correct, but if you are fail to
remove to "pending.xml"
You may copy the following script and save as a batch file (.bat), then
execute it.
===========================================
takeown /f C:\Windows\winsxs\pending.xml

cacls C:\Windows\winsxs\pending.xml /G administrators:F
===========================================
remarks: your user account should be in the administrators group.

after that, install the "Windows Update Agent "

Windows, x86-based systems
http://download.windowsupdate.com/Wi...gent30-x86.exe

Windows, x64-based systems
http://download.windowsupdate.com/Wi...gent30-x64.exe

restart your computer and try the windows update again.
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  #10  
Old 26-10-2008
julieschmoolie
 
Posts: n/a
Re: error code 80073712

Problem solved!!!! fantastic! My HP laptop wouldn't backup for like a year,
but after reading this site i've overcome it!

I followed the instructions above, listed again below.
Note; I didn't change pending.xml to pending.bak - i just deleted it out of
my winsxs folder.

Awesome!

FOUND A SOLUTION: This is what I did to fix this issue on my
Vista-32bit (based on a solution I found on a website, but I can't
remember where):

1) Open CMD prompt as Administrator
2) Enter the following: takeown /f C:\Windows\winsxs\pending.xml
3) Enter the following, and type in your username in the designated
place: cacls C:\Windows\winsxs\pending.xml /G <EnterUsernameHere>:F
4) Go to C:\Windows\winsxs\ and rename the pending.xml file to
pending.bak
5) Run Windows Update again, and you should be all set!
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  #11  
Old 01-03-2009
JH
 
Posts: n/a
RE: error code 80073712

There is a way, if you are logged on as admin, you can. Right click file,
select properties. Go to 'security' tab, click 'advanced.' Click 'owner,'
click 'edit,' click 'administrator', click apply. You will recieve a message
saying something, ignore it. Then go to the permissions tab on the same
window, select 'adminstrator' and click edit. Then in the window that opens
select administrator again and click edit again. In the window that opens
just click full control, click ok, then apply, then just get out of the thing
by pressing OK. You should be able to now do stuff to the file. Sorry if this
is a bit convoluted, but that's microsoft for you.
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  #12  
Old 13-06-2009
ke!th
 
Posts: n/a
Hi, this is funny, but I did the first 2 steps
> 1) Open CMD prompt as Administrator
> 2) Enter the following: takeown /f C:\Windows\winsxs\pending.xml

of the instructions and Windows Update started working on it's own. I don't
know if I will get any more errors, but that is a start. I tried the other
steps and it could not find the file, so I hope this will work.

I have x32 bit. Where do I get that download?
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  #13  
Old 13-07-2009
PA Bear [MS MVP]
 
Posts: n/a
Re: error code 80073712

To avoid confusion, please begin a new thread about your specific problems.
State your IE version and full Windows version (e.g., WinXP SP3; Vista SP2)
in your first post.

Or you could just see the "How to obtain help..." section of
http://support.microsoft.com/kb/958687
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  #14  
Old 21-07-2009
spawn2918
 
Posts: n/a
If you cannot delete the pending.xml file, go into the security for the file,
change ownership from "system" to your account. then make sure you have full
rights to the file.

how do I delete the pending?
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  #15  
Old 18-09-2009
TaurArian
 
Posts: n/a
Re: error code 80073712

Error message when you try to install updates from the Windows Update or
Microsoft Update Web site: "0x80073712"
http://support.microsoft.com/kb/957310

Description of the System Update Readiness Tool for Windows Vista
http://support.microsoft.com/kb/947821

80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT.

Windows Update file corruption.

Delete the file "pending.xml" which is in this folder: C:\windows\winsxs
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