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Thread: Error Code 80073712

  1. #1
    TripleB Guest

    Error Code 80073712

    Hello,

    I'm running Vista Ultimate 32 Bit. After installing the Update
    "Windows Update-Software 7.0.6000.374" over Windows Update, I always
    get the Error Code 80073712 when I'm trying to search for new Updates.

    I have tried the fix on http://support.microsoft.com/kb/KB931712 but
    the reg key doesn't exist.

    I hope someone could help me with this problem.

  2. #2
    Sudheer GN [MSFT] Guest
    Hi,
    It looks like some system files are corrupted on your machine.
    To resolve the issue, I recommend that you contact Microsoft support by
    following the steps in
    http://support.microsoft.com/oas/def...spx?gprid=6527

    There is no charge for support issues with Windows Update.
    It would be great if you can post back to the newsgroup about how the issue
    was resolved.

  3. #3
    Sudheer GN [MSFT] Guest
    I apologize for the lack of response. I am not sure what might have
    happened.
    If you are in US/Canada, please call 1-866-PCSAFETY phone no to speak to a
    Support person and describe your issue.

    Did you respond to the support that the solution doesn't work and ask for a
    different solution?
    What happened?

    I get this error when I tried to use windows update on a Vista Bussines
    computer.
    its also happens when windows is starting. there is at this moment no update
    installed.
    I have checked the KB but this error code is not to be found.

    Is there anyone with the same problem and found a solution?

    The "Windows Features" dialog box is empty in Windows Vista, or you receive an error
    message that includes the following code when you try to use Windows Update: "0x80073712"
    http://support.microsoft.com/kb/931712/en-us

    "ERROR: The system cannot find the file specified." Did a Search as well and
    browsed to C:\Windows\winsxs - Could not seem to locate this pending.xml
    file. Please assist!

    I also find myself at the bottom of the page, trying all of the above with no
    results. I am having this issue on my new laptop, and have never been able
    to download an update since I have had it (5 mos). I am very interested to
    see other solutions I can try.

  4. #4
    AWHP Guest

    RE: Error Code 80073712

    After a long search, some good inputs, here finally a procedure that worked
    for me:
    All credits to CogitoErgoSum on forums, hereunder his procedure with a
    slight modification:

    I assume MS will deliver a patch sooner or later for this issue... however, I
    fixed it with the help of MS Support.

    DISCLAIMER: This solution fixed the problem for me, I cannot guarantee it
    will fix it for anybody else! Moreover, renaming system files might corrupt
    your system!!!

    The issue is that the WUA 3.0 (7.0.6000.374) upgrade is corrupted,
    essentially the system reports the WUA to be 7.0.6000.374 but the files on
    the disk are still from the old version (you can check some of the DLLs like
    wups.dll, wuaueng.dll etc... in the windows\system32) ... and you cannot
    install the WUA 3.0 even manually.

    delete the following file:

    C:\windows\winsxs\pending.xml

    Since Windows security will not allow you to do this, hereunder the
    procedure to take ownership of the file:

    run a command prompt with "Run as Administrator".
    Type in the following commands:

    takeown /f C:\Windows\winsxs\pending.xml


    cacls C:\Windows\winsxs\pending.xml /G <YourUsername>:F

    then delete the file
    Reboot the machine, then manually install the WUA 3.0 downloadable from
    here:
    http://download.windowsupdate.com/v7...gent30-x86.exe

    This should fix the Error 80073712 when the other solutions do not work.

    BE AWARE that renaming C:\windows\winsxs\pending.xml might have
    unrecoverable impacts on your Vista installation

  5. #5
    OldBones Guest

    Re: Error Code 80073712

    I had the 80073712 error code and it is now fixed. I had to email MS for
    the fix.

    This is what they told me.

    Run chkdsk c: /f
    Reboot

    Copy Vista disk to to hard drive.
    Run Vista Setup from the hard drive and choose update.

    I was able to do the windows update after that.

  6. #6
    Tyeguy37 Guest

    Re: error code 80073712

    FOUND A SOLUTION: This is what I did to fix this issue on my
    Vista-32bit (based on a solution I found on a website, but I can't
    remember where):

    1) Open CMD prompt as Administrator
    2) Enter the following: takeown /f C:\Windows\winsxs\pending.xml
    3) Enter the following, and type in your username in the designated
    place: cacls C:\Windows\winsxs\pending.xml /G <EnterUsernameHere>:F
    4) Go to C:\Windows\winsxs\ and rename the pending.xml file to
    pending.bak
    5) Run Windows Update again, and you should be all set!

  7. #7
    TaurArian Guest

    Re: error code 80073712

    80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT.
    Windows Update file corruption.

    Delete the file pending.xml under C:\windows\winsxs

    and/or


    Reinstall the Windows Update Agent

    Windows, x86-based systems
    http://download.windowsupdate.com/Wi...gent30-x86.exe

    Windows, x64-based systems
    http://download.windowsupdate.com/Wi...gent30-x64.exe

  8. #8
    tiberiusrex Guest

    Re: error code 80073712

    Tried deleting the file pending.xml as suggested,but was told I did not have
    authority to do so and I am set up as sole Administrator on my system. Tried
    to reinstall the update file, but it failed with same error code 80073712.
    Any suggestions?

  9. #9
    Roy Ma Guest

    Re: error code 80073712

    The advises that TaurArian provide that is correct, but if you are fail to
    remove to "pending.xml"
    You may copy the following script and save as a batch file (.bat), then
    execute it.
    ===========================================
    takeown /f C:\Windows\winsxs\pending.xml

    cacls C:\Windows\winsxs\pending.xml /G administrators:F
    ===========================================
    remarks: your user account should be in the administrators group.

    after that, install the "Windows Update Agent "

    Windows, x86-based systems
    http://download.windowsupdate.com/Wi...gent30-x86.exe

    Windows, x64-based systems
    http://download.windowsupdate.com/Wi...gent30-x64.exe

    restart your computer and try the windows update again.

  10. #10
    julieschmoolie Guest

    Re: error code 80073712

    Problem solved!!!! fantastic! My HP laptop wouldn't backup for like a year,
    but after reading this site i've overcome it!

    I followed the instructions above, listed again below.
    Note; I didn't change pending.xml to pending.bak - i just deleted it out of
    my winsxs folder.

    Awesome!

    FOUND A SOLUTION: This is what I did to fix this issue on my
    Vista-32bit (based on a solution I found on a website, but I can't
    remember where):

    1) Open CMD prompt as Administrator
    2) Enter the following: takeown /f C:\Windows\winsxs\pending.xml
    3) Enter the following, and type in your username in the designated
    place: cacls C:\Windows\winsxs\pending.xml /G <EnterUsernameHere>:F
    4) Go to C:\Windows\winsxs\ and rename the pending.xml file to
    pending.bak
    5) Run Windows Update again, and you should be all set!

  11. #11
    JH Guest

    RE: error code 80073712

    There is a way, if you are logged on as admin, you can. Right click file,
    select properties. Go to 'security' tab, click 'advanced.' Click 'owner,'
    click 'edit,' click 'administrator', click apply. You will recieve a message
    saying something, ignore it. Then go to the permissions tab on the same
    window, select 'adminstrator' and click edit. Then in the window that opens
    select administrator again and click edit again. In the window that opens
    just click full control, click ok, then apply, then just get out of the thing
    by pressing OK. You should be able to now do stuff to the file. Sorry if this
    is a bit convoluted, but that's microsoft for you.

  12. #12
    ke!th Guest
    Hi, this is funny, but I did the first 2 steps
    > 1) Open CMD prompt as Administrator
    > 2) Enter the following: takeown /f C:\Windows\winsxs\pending.xml

    of the instructions and Windows Update started working on it's own. I don't
    know if I will get any more errors, but that is a start. I tried the other
    steps and it could not find the file, so I hope this will work.

    I have x32 bit. Where do I get that download?

  13. #13
    PA Bear [MS MVP] Guest

    Re: error code 80073712

    To avoid confusion, please begin a new thread about your specific problems.
    State your IE version and full Windows version (e.g., WinXP SP3; Vista SP2)
    in your first post.

    Or you could just see the "How to obtain help..." section of
    http://support.microsoft.com/kb/958687

  14. #14
    spawn2918 Guest
    If you cannot delete the pending.xml file, go into the security for the file,
    change ownership from "system" to your account. then make sure you have full
    rights to the file.

    how do I delete the pending?

  15. #15
    TaurArian Guest

    Re: error code 80073712

    Error message when you try to install updates from the Windows Update or
    Microsoft Update Web site: "0x80073712"
    http://support.microsoft.com/kb/957310

    Description of the System Update Readiness Tool for Windows Vista
    http://support.microsoft.com/kb/947821

    80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT.

    Windows Update file corruption.

    Delete the file "pending.xml" which is in this folder: C:\windows\winsxs

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