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Thread: Error Code 80073712

  1. #16
    Join Date
    Nov 2009
    Posts
    1

    Re: Error Code 80073712

    I was going to try to solve the issue on my computer, but i was unnable because the file doesn't exist, so now im wondering what could i do, please help me, im runnig Windows Vista Bussines, with no service pack.

  2. #17
    Join Date
    Jun 2010
    Posts
    1

    Re: error code 80073712

    Quote Originally Posted by Tyeguy37 View Post
    FOUND A SOLUTION: This is what I did to fix this issue on my
    Vista-32bit (based on a solution I found on a website, but I can't
    remember where):

    1) Open CMD prompt as Administrator
    2) Enter the following: takeown /f C:\Windows\winsxs\pending.xml
    3) Enter the following, and type in your username in the designated
    place: cacls C:\Windows\winsxs\pending.xml /G <EnterUsernameHere>:F
    4) Go to C:\Windows\winsxs\ and rename the pending.xml file to
    pending.bak
    5) Run Windows Update again, and you should be all set!
    I know this sounds like a rediculous question. But how do I change a .xml file to .bak? I really cant seem to do it lol

  3. #18
    Join Date
    Jan 2012
    Location
    Sweden
    Posts
    3

    Re: error code 80073712

    Quote Originally Posted by botz1994 View Post
    I know this sounds like a rediculous question. But how do I change a .xml file to .bak? I really cant seem to do it lol
    You have to take ownership to do that I guess.

    Or... boot the PC using a BootCD, like Hirens Boot CD, using Mini Windows XP.

  4. #19
    Join Date
    Jan 2012
    Location
    Sweden
    Posts
    3

    Re: Error Code 80073712

    I myself is sitting by a friends laptop and Vista Home.
    It has SP1 installed and Internet Explorer 7

    I have struggled to get some updates in, and so far I have installed KB947821 and KB947821 that is supposed to "prepare" for SP2. I also installed KB937287.

    But SP2 refuse to install, last error message was 80073712

    So I tried this with the XML file.
    Strangely my file looks like this pending.xml.01c9515a75f8ec60
    So its already renamed (not by me).
    But it was not possible to alter it whitin Windows, so I booted on Hirens BootCD and moved the file to a temp folder to see what happens.
    NOTHING hapened, no difference, still same error trying to install SP2

  5. #20
    Join Date
    Nov 2010
    Posts
    3

    Re: Error Code 80073712

    In this case, in order to avoid the UAC/permissions limitations when working in System folders, the easiest thing to do is to copy the xml file to your desktop, delete the file from winsxs, rename the copy on your desktop and then copy-and-paste it back into the winsxs folder.

    Keep the copy on your desktop (or in the Recycle Bin) as a backup until the problem is resolved.

    Please take a look here: http://support.microsoft.com/mats/Pr..._and_Uninstall
    There you can find the FixIT for your version of Windows.

  6. #21
    Join Date
    Jan 2012
    Location
    Sweden
    Posts
    3

    Re: Error Code 80073712

    Microsoft Fixit said that errors were fixed
    Using Fixit for Windows update

    The other link you gave me did not find any problems.

    Was not able to copy the renamed file pending.xml back even using Hirens BootCD, "no permissions"

    And in Vista home there are no Security tab to change permissions..

    And still error when trying o update to SP2 using full package for all languages.

  7. #22
    Join Date
    Nov 2010
    Posts
    3

    Re: Error Code 80073712

    Please confirm:
    -- That you looked for and used the FixIT for Vista. The link I posted was for Windows 7 64-bit.
    -- That you right-clicked the file copied to your desktop, chose "COPY", navigated to the WINSXS folder and then pasted into the opened folder. The "Copy to" command will not work.

    -- What is the System's default language?
    -- What language packs, if any, have you installed?
    -- Can you install other Windows updates? Other third-party apps?

    Run System File Checker:
    Start> Programs> Accessories> right-click Command Prompt and click Run as Administrator. Type sfc /scannow, press Enter. When finished post
    the results here.
    Windows> logs> CBS> cbs.log

    Have you run a disk check?
    Start> Programs> Accessories> right-click Command Prompt and click Run as Administrator. Type chkdsk /f, press Enter, type Y, press Enter and exit the Command window and reboot.

    Please attach a copy of the last CHEKSUR.log generated when you ran the Vista Update Readiness Tool:
    Windows> logs> CBS> Checksur

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