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Thread: Windows update failure.

  1. #1
    Joey Guest

    Windows update failure.

    I need a little help please.
    Windows update module is having some problems. Automatic updates is trying
    to install but i keep getting one of three messages. 1 install failed please
    try again 2. 4 succecced 1 failed restart ( and than they all fail) 3.
    succecced but on restart they fail. I have tried turning off firewalls,
    antivirus, changing firewalls and antivirus ( using the new norton now).
    Here is the last cut of my update log. any help would be appreciated.

    007-05-31 09:37:46:729 1148 ef8 Agent ** START ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2007-05-31 09:37:46:729 1148 ef8 Agent *********
    2007-05-31 09:38:00:504 1148 ef8 Agent * Added update
    {A7413DA1-7EB9-4CDB-8BE8-BC0A16836CAC}.100 to search result
    2007-05-31 09:38:00:504 1148 ef8 Agent * Added update
    {F38F290F-1B11-466E-B48A-24EEA9C5ED5A}.101 to search result
    2007-05-31 09:38:00:504 1148 ef8 Agent * Added update
    {ECE21DDC-4599-4159-B93D-9037E6865E5D}.108 to search result
    2007-05-31 09:38:00:504 1148 ef8 Agent * Added update
    {CB5E05FE-0DC4-426A-848C-435C6A4FFFFB}.100 to search result
    2007-05-31 09:38:00:504 1148 ef8 Agent * Added update
    {D8746B8F-8AB9-4966-A6EC-7A68975B37C1}.101 to search result
    2007-05-31 09:38:00:504 1148 ef8 Agent * Added update
    {8A779156-8981-4D07-BCF6-EBDDB6BF35EE}.101 to search result
    2007-05-31 09:38:00:504 1148 ef8 Agent * Added update
    {AA3704CC-70CE-4ADE-BDAA-CAC749D81841}.101 to search result
    2007-05-31 09:38:00:504 1148 ef8 Agent * Found 7 updates and 30 categories
    in search
    2007-05-31 09:38:00:504 1148 ef8 Agent *********
    2007-05-31 09:38:00:504 1148 ef8 Agent ** END ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2007-05-31 09:38:00:504 1148 ef8 Agent *************
    2007-05-31 09:38:00:504 1148 ef8 Report REPORT EVENT:
    {B717F18C-0F2D-4A7D-A7B0-817297B17E11} 2007-05-31
    09:37:46:573-0700 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
    Install Installation Ready: The following updates are downloaded and ready
    for installation. This computer is currently scheduled to install these
    updates on ‎Friday, ‎June ‎01, ‎2007 at 3:00 AM: - Security Update for
    Windows Vista (KB925902) - Cumulative Security Update for Internet Explorer 7
    in Windows Vista (KB931768) - Update for Windows Mail Junk E-mail Filter [May
    2007] (KB905866) - Update for Windows Vista (KB931174) - Update for Windows
    Vista (KB936824) - Security Update for Windows Vista (KB930178) - Cumulative
    Update for Media Center for Windows Vista (KB932818)
    2007-05-31 09:38:00:504 1148 470 AU >>## RESUMED ## AU: Search for updates
    [CallId = {8925E1AB-7CCD-4031-91C9-81152576920C}]
    2007-05-31 09:38:00:504 1148 470 AU # 7 updates detected
    2007-05-31 09:38:00:504 1148 470 AU #########
    2007-05-31 09:38:00:504 1148 470 AU ## END ## AU: Search for updates
    [CallId = {8925E1AB-7CCD-4031-91C9-81152576920C}]
    2007-05-31 09:38:00:504 1148 470 AU #############
    2007-05-31 09:38:00:504 1148 470 AU Setting AU scheduled install time to
    2007-06-01 10:00:00
    2007-05-31 09:38:00:535 1148 df4 AU #############
    2007-05-31 09:38:00:535 1148 df4 AU ## START ## AU: Search for updates
    2007-05-31 09:38:00:535 1148 df4 AU #########
    2007-05-31 09:38:00:535 1148 df4 AU <<## SUBMITTED ## AU: Search for updates
    [CallId = {E34F981A-3B23-44A7-AF04-543DD060EB19}]
    2007-05-31 09:38:00:535 1148 470 Agent *************
    2007-05-31 09:38:00:535 1148 470 Agent ** START ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2007-05-31 09:38:00:535 1148 470 Agent *********
    2007-05-31 09:38:00:535 1148 470 Setup Checking for agent SelfUpdate
    2007-05-31 09:38:00:535 1148 470 Setup Skipping selfupdate check. An update
    was already attempted and failed
    2007-05-31 09:38:00:535 1148 470 Agent * WARNING: Skipping scan,
    self-update check returned 0x8024D008
    2007-05-31 09:38:00:535 1148 470 Agent * WARNING: Exit code = 0x8024D008
    2007-05-31 09:38:00:535 1148 470 Agent *********
    2007-05-31 09:38:00:535 1148 470 Agent ** END ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2007-05-31 09:38:00:535 1148 470 Agent *************
    2007-05-31 09:38:00:535 1148 470 Agent WARNING: WU client failed Searching
    for update with error 0x8024d008
    2007-05-31 09:38:00:535 1148 ef8 AU >>## RESUMED ## AU: Search for updates
    [CallId = {E34F981A-3B23-44A7-AF04-543DD060EB19}]
    2007-05-31 09:38:00:535 1148 ef8 AU # WARNING: Search callback failed,
    result = 0x8024D008
    2007-05-31 09:38:00:535 1148 ef8 AU # WARNING: Failed to find updates with
    error code 8024D008
    2007-05-31 09:38:00:535 1148 ef8 AU #########
    2007-05-31 09:38:00:535 1148 ef8 AU ## END ## AU: Search for updates
    [CallId = {E34F981A-3B23-44A7-AF04-543DD060EB19}]
    2007-05-31 09:38:00:535 1148 ef8 AU #############
    2007-05-31 09:38:00:535 1148 ef8 AU AU setting next detection timeout to
    2007-05-31 21:38:00
    2007-05-31 09:38:00:535 1148 ef8 AU Setting AU scheduled install time to
    2007-06-01 10:00:00
    2007-05-31 09:38:01:596 1148 df4 AU WARNING: AU found no suitable session to
    launch client in
    2007-05-31 09:42:33:674 1148 df4 AU Launched new AU client for directive
    'Forced Reboot', session id = 0x1
    2007-05-31 09:42:38:928 1148 53c AU AU setting pending client directive to
    'Install Approval'
    2007-05-31 09:42:38:928 1148 53c AU Changing existing AU client directive
    from 'Forced Reboot' to 'Install Approval', session id = 0x1


  2. #2
    Robin Walker [MVP] Guest

    Re: Windows update failure.

    Joey <Joey@discussions.microsoft.com> wrote:

    > Windows update module is having some problems. Automatic updates is
    > trying to install but i keep getting one of three messages.
    > 1 install failed please try again
    > 2. 4 succecced 1 failed restart ( and than they all fail)
    > 3. succecced but on restart they fail.
    > I have tried turning off firewalls, antivirus, changing firewalls and
    > antivirus
    > ( using the new norton now).
    > Here is the last cut of my update log.


    > 2007-05-31 09:38:00:535 1148 470 Setup Checking for agent SelfUpdate
    > 2007-05-31 09:38:00:535 1148 470 Setup Skipping selfupdate check. An
    > update was already attempted and failed


    I'm not an expert on Vista, but I don't like the look of that.

    Try installing the latest version of the Windows Update client:

    For 32-bit systems, download and save to hard disk, and then install:
    <http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe>

    If this produces an error message about "Update agent already
    installed", then execute the installer again manually, with parameter
    /wuforce as in (at a comand prompt window):

    WindowsUpdateAgent30-x86.exe /wuforce

    --
    Robin Walker [MVP Networking]
    rdhw@cam.ac.uk



  3. #3
    Joey Guest

    Re: Windows update failure.

    I tried to re-install the updater and I get :

    Install fails
    0x80070643


    "Robin Walker [MVP]" wrote:

    > Joey <Joey@discussions.microsoft.com> wrote:
    >
    > > Windows update module is having some problems. Automatic updates is
    > > trying to install but i keep getting one of three messages.
    > > 1 install failed please try again
    > > 2. 4 succecced 1 failed restart ( and than they all fail)
    > > 3. succecced but on restart they fail.
    > > I have tried turning off firewalls, antivirus, changing firewalls and
    > > antivirus
    > > ( using the new norton now).
    > > Here is the last cut of my update log.

    >
    > > 2007-05-31 09:38:00:535 1148 470 Setup Checking for agent SelfUpdate
    > > 2007-05-31 09:38:00:535 1148 470 Setup Skipping selfupdate check. An
    > > update was already attempted and failed

    >
    > I'm not an expert on Vista, but I don't like the look of that.
    >
    > Try installing the latest version of the Windows Update client:
    >
    > For 32-bit systems, download and save to hard disk, and then install:
    > <http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe>
    >
    > If this produces an error message about "Update agent already
    > installed", then execute the installer again manually, with parameter
    > /wuforce as in (at a comand prompt window):
    >
    > WindowsUpdateAgent30-x86.exe /wuforce
    >
    > --
    > Robin Walker [MVP Networking]
    > rdhw@cam.ac.uk
    >
    >
    >


  4. #4
    Robin Walker [MVP] Guest

    Re: Windows update failure.

    Joey <Joey@discussions.microsoft.com> wrote:

    > I tried to re-install the updater and I get :
    >
    > Install fails
    > 0x80070643


    If you have any anti-virus or anyi-spyware application active, then please
    disable them all, and try the installation again.

    >> Try installing the latest version of the Windows Update client:
    >>
    >> For 32-bit systems, download and save to hard disk, and then install:
    >> <http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe>
    >>
    >> If this produces an error message about "Update agent already
    >> installed", then execute the installer again manually, with parameter
    >> /wuforce as in (at a comand prompt window):
    >>
    >> WindowsUpdateAgent30-x86.exe /wuforce


    --
    Robin Walker [MVP Networking]
    rdhw@cam.ac.uk



  5. #5
    Joey Guest

    Re: Windows update failure.

    Ok. I managed to install the updater but ran into some other problems.
    Initially it had to download and install the update to look for updates which
    continued to fail (80070643). It finally finds the 7 updates it is having
    problems with but says it was sucessfull on 6of the 7 but all 7 fail
    (0x80070643
    ). I did have the antivirus and firewall off. I am about ready to uninstall
    office 2007 and redo the windows update installer.
    ..

    "Robin Walker [MVP]" wrote:

    > Joey <Joey@discussions.microsoft.com> wrote:
    >
    > > I tried to re-install the updater and I get :
    > >
    > > Install fails
    > > 0x80070643

    >
    > If you have any anti-virus or anyi-spyware application active, then please
    > disable them all, and try the installation again.
    >
    > >> Try installing the latest version of the Windows Update client:
    > >>
    > >> For 32-bit systems, download and save to hard disk, and then install:
    > >> <http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe>
    > >>
    > >> If this produces an error message about "Update agent already
    > >> installed", then execute the installer again manually, with parameter
    > >> /wuforce as in (at a comand prompt window):
    > >>
    > >> WindowsUpdateAgent30-x86.exe /wuforce

    >
    > --
    > Robin Walker [MVP Networking]
    > rdhw@cam.ac.uk
    >
    >
    >


  6. #6
    Joey Guest

    Re: Windows update failure.


    Ok nothing is working. I have done all of your suggestions. I have even
    uninstalled norton and office enterprise, checked the ose. I can not get the
    windows update module to reinstall. the standalone updaters dont work. i
    cant find a bad reg key( im not even close to knowing what to look for
    though). Any further guidance would be appreciated. error codes range from
    0x80070643
    80070643
    80071aa7

    here is the last update log entry
    2007-06-08 01:45:29:605 1032 960 Agent ** START ** Agent: Finding updates
    [CallerId = wusa]
    2007-06-08 01:45:29:605 1032 960 Agent *********
    2007-06-08 01:45:29:605 4028 d68 COMAPI <<-- SUBMITTED -- COMAPI: Search
    [ClientId = wusa]
    2007-06-08 01:45:29:815 1032 960 PT +++++++++++ PT: Synchronizing server
    updates +++++++++++
    2007-06-08 01:45:29:815 1032 960 PT + Offline serviceId =
    {A9F65EB3-7658-4B40-9189-46775A3B8789}
    2007-06-08 01:45:29:820 1032 960 PT WARNING: Cached cookie has expired or
    new PID is available
    2007-06-08 01:45:31:248 1032 960 DtaStor WARNING: DS: Database will be reset
    next time it starts up due to 0xc80001fe
    2007-06-08 01:45:31:255 1032 960 DtaStor WARNING: DS: Database will be reset
    next time it starts up due to 0xc80001fe
    2007-06-08 01:45:31:255 1032 960 PT WARNING: PopulateDataStore failed:
    0xc80001fe
    2007-06-08 01:45:31:255 1032 960 PT WARNING: Sync of Updates: 0xc80001fe
    2007-06-08 01:45:31:255 1032 960 PT WARNING: SyncServerUpdatesInternal
    failed: 0xc80001fe
    2007-06-08 01:45:31:255 1032 960 Agent * WARNING: Failed to synchronize,
    error = 0xC80001FE
    2007-06-08 01:45:31:260 1032 960 DtaStor WARNING: Forcing re-creation of
    data store
    2007-06-08 01:45:31:619 1032 960 DtaStor Default service for AU is
    {00000000-0000-0000-0000-000000000000}
    2007-06-08 01:45:31:659 1032 960 DtaStor Default service for AU is
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-06-08 01:45:31:704 1032 960 DtaStor Default service for AU is
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-06-08 01:45:31:705 1032 960 DtaStor Update service properties: service
    registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
    2007-06-08 01:45:31:705 1032 960 Agent * WARNING: Exit code = 0xC80001FE
    2007-06-08 01:45:31:705 1032 960 Agent *********
    2007-06-08 01:45:31:705 1032 960 Agent ** END ** Agent: Finding updates
    [CallerId = wusa]
    2007-06-08 01:45:31:705 1032 960 Agent *************
    2007-06-08 01:45:31:705 1032 960 Agent WARNING: WU client failed Searching
    for update with error 0xc80001fe
    2007-06-08 01:45:31:706 4028 cb4 COMAPI >>-- RESUMED -- COMAPI: Search
    [ClientId = wusa]
    2007-06-08 01:45:31:706 4028 cb4 COMAPI - Updates found = 0
    2007-06-08 01:45:31:706 4028 cb4 COMAPI - WARNING: Exit code = 0x00000000,
    Result code = 0xC80001FE
    2007-06-08 01:45:31:706 4028 cb4 COMAPI ---------
    2007-06-08 01:45:31:706 4028 cb4 COMAPI -- END -- COMAPI: Search
    [ClientId = wusa]
    2007-06-08 01:45:31:706 4028 cb4 COMAPI -------------
    2007-06-08 01:45:31:706 4028 d68 COMAPI WARNING: Operation failed due to
    earlier error, hr=C80001FE
    2007-06-08 01:45:31:706 4028 d68 COMAPI FATAL: Unable to complete
    asynchronous search. (hr=C80001FE)
    2007-06-08 01:45:31:706 4028 d68 COMAPI ----------- COMAPI:
    IUpdateServiceManager::RemoveService -----------
    2007-06-08 01:45:31:707 4028 d68 COMAPI - ServiceId =
    {a9f65eb3-7658-4b40-9189-46775a3b8789}
    2007-06-08 01:45:31:707 1032 de8 Agent WARNING: WU client fails
    CClientCallRecorder::RemoveService with error 0x80248014
    2007-06-08 01:45:31:707 4028 d68 COMAPI WARNING: ISusInternal::RemoveService
    failed, hr=80248014
    2007-06-08 01:45:31:707 4028 d68 COMAPI - WARNING: Exit code = 0x80248014
    2007-06-08 01:45:31:710 4028 d68 COMAPI IUpdateService removing volatile
    scan package service, serviceID = {A9F65EB3-7658-4B40-9189-46775A3B8789}
    2007-06-08 01:45:31:711 1032 de8 Agent WARNING: WU client fails
    CClientCallRecorder::RemoveService with error 0x80248014
    2007-06-08 01:45:31:711 4028 d68 COMAPI WARNING: ISusInternal::RemoveService
    failed, hr=80248014


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