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Thread: Windows update not working

  1. #1
    calvin_hobbes Guest

    Windows update not working

    I've had Windows XP SP2 on my Dell Latitude for quite a long time now, and
    regular windows updates were working till today. I tried to install the
    following security updates, and installation failed (w/o any error code)

    Microsoft Office 2002/XP
    Office XP Service Pack 3

    Microsoft Windows XP
    Security Update for Internet Explorer 7 for Windows XP (KB929969)
    Windows Genuine Advantage Notification (KB905474)
    Security Update for Windows XP (KB925902)
    Security Update for Windows XP (KB931784)
    Security Update for Windows XP (KB930178)
    Security Update for Windows XP (KB931261)
    Security Update for Windows XP (KB932168)
    Update for Windows XP (KB930916)
    Cumulative Security Update for Internet Explorer 7 for Windows XP (KB931768)

    Microsoft CAPICOM
    Security Update for CAPICOM (KB931906)

    When i click on the link to look for update-history, i do not see anything
    http://www.update.microsoft.com/micr....aspx?ln=en-us
    http://www.update.windows.com/window....aspx?ln=en-us

    Even manual updates do not seem to be working. Can anyone help me find the
    problem?

  2. #2
    Engligh teacher Guest
    I've got a similar problem. I found that the updates you list installed
    themselves when I chose to shutdown my machine. However, I've been unable to
    obtain the same result with some hardware and non-essential software updates.
    I get the list of failed installations, but no error message. I installed the
    patches described by Robin Walker with no effect.

    Did you ever find out what the problem was? I am having the same issue now on my laptop, with what looks to be the same updates. Also, I am unable to install Windows Live programs... failed install with no reason given. Is this perhaps a OS verification lockout? or a SP3 issue? It seems to only be Microsoft stuff.

    See: http://support.microsoft.com/kb/943144

    Do Method 1. If no joy, install the latest Version of the Windows Update
    Agent [WUA] as described in Method 2.

    hey did you get it fixed. cos i have the exact same problem as you on my laptop and desktop and i can't instal windows live stuff on my laptop. please get back to me

    did you get it fixed?

  3. #3
    Shenan Stanley Guest

    Re: Windows update not working

    Seriously? More web forum responses to really old web forum posts?

    Did you try anything from it?

    If so (or if not) try this:

    Download, install, run, update and perform a full scan (separately) with the
    following two applications (freeware versions are the ones to use for this):

    SuperAntiSpyware

    MalwareBytes

    After performing a full scan with one and then the other and removing
    whatever they both find completely, you may uninstall these products,
    if you wish.

    Download and run the MSRT manually:
    http://www.microsoft.com/security/ma...e/default.mspx

    Reboot.

    Fix your file/registry permissions...

    Ignore the title and follow the sub-section under "Advanced Troubleshooting"
    titled, "Method 1: Reset the registry and the file permissions"
    http://support.microsoft.com/kb/949377

    Reboot and ...

    Search your registry for %fystem and replace the "f" with an "s". May be
    three or four matches, may be none. You may even have to take ownership
    (even after doing the above) of the keys in order to make the change.

    Download/Install the latest Windows Installer (for your OS):
    ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
    http://www.microsoft.com/downloadS/d...displaylang=en

    Reboot.

    and...

    Download the latest version of the Windows Update agent from here (x86):
    http://go.microsoft.com/fwlink/?LinkID=91237
    .... and save it to the root of your C:\ drive. After saving it to the root
    of the C:\ drive, do the following:

    Close all Internet Explorer windows and other applications.

    Start button --> RUN and type in:
    %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
    --> Click OK.

    (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
    NEXT --> When it finishes installing, click on "Finish"...

    Reboot.

    Then follow the instructions here:

    How do I reset Windows Update components?
    http://support.microsoft.com/kb/971058

    Reboot.

    and..

    Log on as an user with administrative rights (assuming you are in this case
    - given your problem) and open Internet Explorer and visit
    http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
    (Every time you are about to click on something while at these web pages -
    first press and hold down the CTRL key while you click on it. You can
    release the CTRL key after clicking each time.)

    Once the scan is done, select just _ONE_ of the high priority updates
    (deselect any others) and install it.

    Reboot again.

    If it did work - try the web page again - selecting no more than 3-5 at a
    time.

    The Optional Software updates are generally safe - although I recommend
    against the "Windows Search" one and any of the "Office Live" ones for
    now. I would completely avoid the Optional Hardware updates. Also - I do
    not see any urgent need to install Internet Explorer 8 at this time.

    Come back - let us know if that worked.
    .... Really - come back and let everyone know if that worked.

    You may want to run a second scan with SuperAntiSpyware and MalwareBytes
    after everything is updated.

  4. #4
    Join Date
    Mar 2010
    Posts
    1

    Re: Windows update not working

    I had a similar problem. The fix described here worked perfectly!

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