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Lost Audio Device after Microsoft Update

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Old 12-05-2007
Posts: n/a
Lost Audio Device after Microsoft Update

I installed an optional Microsoft Update for

"Conexant-Sound-Conexant High Definition Audio"

I now have lost my audio device and have no sound. I followed some trouble
shooting steps and that didn't help. The updated failed to install and the
error detail is:

Code 800700FF

Any help would be great!

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Old 12-05-2007
Posts: n/a
You dont use MS Update for drivers, use only hw manu sites.
And then if it aint broke why fix it?

PS roll back your driver
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Old 13-05-2007
Posts: n/a
Re: Lost Audio Device after Microsoft Update

Hi there,

If rolling back on the driver does not work, try system restore in safe
mode choose no when yes or no is asked and system restore will open and roll
back to a point before the errror occured.

If your sound is working fine than just leave it be working fine;) Never use
WU update for hardware drivers and always check what you are installing from
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Old 03-08-2007
Join Date: Aug 2007
Posts: 1
bonjour Michel Denie,
J'ai fait la meme bourde avec la mise a jour et je n'ai plus de son (code 800700FF)...pourrais tu me dire avec des mots simples comment on fait le system restore in safe.
merci bcp
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Old 03-08-2007
Posts: n/a
Re: Lost Audio Device after Microsoft Update

Hello Fank,

I am sorry but my French is not up to date be so kind to ask whatever you
are asking in English.
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Old 17-11-2007
Posts: n/a
Re: Lost Audio Device after Microsoft Update

Can you tell me what is meant by "rolling back on the driver"? I made the
same mistake and ran the update and lost my sound.
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Old 18-11-2007
MowGreen [MVP]
Posts: n/a
How To Use the Roll Back Driver Feature in Windows XP

After you install a device or update a driver for a device, Windows
Vista may not start
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Old 27-08-2008
Posts: n/a
that guy is refeering to my if it ain't broke do not try to fix it;) and
never taken non MS drivers from windows update. Only update a driver if it
is rwally neede.

He forgot to mention: try booting last known good configutation, use system
restore prior to the date the problem occurred, try uninstalling the update
in question or put the backup back from the image you hopefully made.
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Old 15-03-2010
Shenan Stanley
Posts: n/a
Am I correct is seeing that you replied to a conversation that *started* in
May of 2007, had a few 'hits' in August 2007, November 2007, May 2008 and
August 2008 (or people had issues with their time)?

In any case - you should supply some more information.

What do *you* mean by "upgrades"? Do you mean "Windows Updates" or did you
actually upgrade from one version/edition of Windows to another? (Windows
XP to Windows Vista? Windows Vista to Windows 7 --> those would be
upgrades. You are posting in the "Windows Update" newsgroup, concerning the
"Windows Update" functionality - present in all aforementioned
versions/editions of Windows.)

What version/edition of Windows are you running?
32-bit or 64-bit?

Did you install some hardware device driver from "Windows Update"? If so -
uninstall it. If it was not for Microsoft hardware (doubtful - they have
not produced audio devices that I know of in a while) - you should avoid
getting hardware device drivers (any other than for hardware they did
produce) *from* Microsoft. Get hardware drivers *only(* when you need them
and *only* from those who actually support the product (usually the original
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Old 18-03-2010
Shenan Stanley
Posts: n/a
Re: No Audio Device found

And for anyone who didn't notice it was a response (since the OP originally
left all the responses, I'm not sure how) in one way or another, yes - it
might look like a new posting because the old conversation was almost 3
years old and the subject was changed.

Which is why I linked the entire conversation
(twice now)

Which shows the prior conversation and Amanda Price's message as Amanda
chose to post it in their entirety... After all - without the background
information, that one sentence would be very weak in describing the issue,
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