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Thread: error WindowsUpdate_80070005

  1. #1
    Marcelo Cairo Guest

    error WindowsUpdate_80070005

    Hi All,

    I have a Windows Vista ultimate 64 and Windows Update is not working, when I
    try (automatic or manual) to check for new updates I receive the error
    80070005 and cantīt conclude it.

    I tried to do a system restore but itīs not resolve the problem.

    The last lines on WindowsUpdate.log has:
    2006-11-02 07:26:18:445 904 298 Misc =========== Logging initialized
    (build: 6.0.6000.16386, tz: -0800) ===========
    2006-11-02 07:26:18:445 904 298 Misc = Process:
    D:\Windows\system32\svchost.exe
    2006-11-02 07:26:18:445 904 298 Misc = Module:
    d:\windows\system32\wuaueng.dll
    2006-11-02 07:26:18:430 904 298 Service *************
    2006-11-02 07:26:18:445 904 298 Service ** START ** Service: Service
    startup
    2006-11-02 07:26:18:445 904 298 Service *********
    2006-11-02 07:26:18:555 904 298 Agent * WU client version 6.0.6000.16386
    2006-11-02 07:26:18:555 904 298 Agent * Base directory:
    D:\Windows\SoftwareDistribution
    2006-11-02 07:26:18:570 904 298 Agent * Access type: No proxy
    2006-11-02 07:26:18:570 904 298 Service WARNING: failed to get network
    state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
    2006-11-02 07:26:18:570 904 298 Service WARNING: failed to get network
    state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
    2006-11-02 07:26:18:570 904 298 Agent * Network state: Connected
    2006-11-02 07:26:18:586 904 298 Service WARNING: failed to start listening
    in CIpAddressMonitor with error 0, because it is not initialized
    2006-11-02 07:26:18:586 904 298 Service WARNING: failed to start listening
    in CIpAddressMonitor with error 0, because it is not initialized
    2006-11-02 07:26:18:586 904 298 Service WARNING: failed to get network
    state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
    2006-11-02 07:26:18:586 904 298 Service WARNING: failed to get network
    state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
    2006-11-02 07:26:18:633 904 3a4 Service WARNING: failed to get network
    state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
    2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
    state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
    2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
    state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
    2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
    state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
    2006-11-02 07:26:18:648 904 3a4 Agent *********** Agent: Initializing
    Windows Update Agent ***********
    2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
    state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
    2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
    state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
    2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
    state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
    2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
    state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
    2006-11-02 07:26:18:648 904 3a4 Agent *********** Agent: Initializing
    global settings cache ***********
    2006-11-02 07:26:18:648 904 3a4 Agent * WSUS server: <NULL>
    2006-11-02 07:26:18:648 904 3a4 Agent * WSUS status server: <NULL>
    2006-11-02 07:26:18:648 904 3a4 Agent * Target group: (Unassigned
    Computers)
    2006-11-02 07:26:18:648 904 3a4 Agent * Windows Update access disabled:
    No
    2006-11-02 07:26:18:648 904 298 Report *********** Report: Initializing
    static reporting data ***********
    2006-11-02 07:26:18:648 904 298 Report * OS Version = 6.0.6000.0.0.65792
    2006-11-02 07:26:18:648 904 298 Report * OS Product Type = 0x00000001
    2006-11-02 07:26:19:194 904 298 Report WARNING: Failed to load reporting
    information from Win32_ComputerSystem with hr = 8004100a.
    2006-11-02 07:26:19:210 904 298 Report WARNING: Failed to load reporting
    information from Win32_BiosProperties with hr = 8004100a.
    2006-11-02 07:26:19:210 904 298 Report * Locale ID = 1033
    2006-11-02 07:26:21:066 904 3a4 DtaStor Default service for AU is
    {00000000-0000-0000-0000-000000000000}
    2006-11-02 07:26:21:222 904 3a4 DtaStor Default service for AU is
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2006-11-02 07:26:21:238 904 3a4 Agent WARNING: Failed to read the service
    id for re-registration 0x80070002
    2006-11-02 07:26:21:238 904 3a4 Agent WARNING: Missing service entry in the
    backup data store; cleaning up
    2006-11-02 07:26:21:238 904 3a4 DnldMgr Download manager restoring 0
    downloads
    2006-11-02 07:26:21:238 904 3a4 AU ########### AU: Initializing Automatic
    Updates ###########
    2006-11-02 07:26:21:238 904 3a4 AU # AU is not configured yet
    2006-11-02 07:26:21:238 904 3a4 AU # Accelerated install is required
    2006-11-02 07:26:21:238 904 3a4 AU AU is not configured yet, generating
    timeout to launch setup wizard
    2006-11-02 07:26:21:238 904 3a4 AU AU finished delayed initialization
    2006-11-02 07:26:21:238 904 3a4 AU Triggering AU detection through
    DetectNow API
    2006-11-02 07:26:21:253 904 3a4 AU Can not perform non-interactive scan if
    AU is interactive-only
    2006-11-02 07:26:21:253 904 298 Service WARNING: failed to get network
    state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
    2006-11-02 07:26:21:253 904 298 Service WARNING: failed to get network
    state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
    2006-11-02 07:26:21:253 904 298 AU AU setting pending client directive to
    'Setup Wizard'
    2006-11-02 07:26:21:269 844 3c8 Misc =========== Logging initialized
    (build: 6.0.6000.16386, tz: -0800) ===========
    2006-11-02 07:26:21:269 844 3c8 Misc = Process:
    D:\Windows\system32\DrvInst.exe
    2006-11-02 07:26:21:269 844 3c8 Misc = Module:
    D:\Windows\system32\wuapi.dll
    2006-11-02 07:26:21:269 844 3c8 COMAPI WARNING: Unable to trigger Automatic
    Updates to detect now, hr=8024A000
    2006-11-02 07:26:36:261 904 298 AU WARNING: AU found no suitable session to
    launch client in
    2006-11-02 07:36:07:926 904 298 AU AU initiates service shutdown
    2006-11-02 07:36:07:942 904 298 AU ########### AU: Uninitializing
    Automatic Updates ###########
    2006-11-02 07:36:09:627 904 298 Service *********
    2006-11-02 07:36:09:627 904 298 Service ** END ** Service: Service exit
    [Exit code = 0x240001]
    2006-11-02 07:36:09:627 904 298 Service *************
    2006-11-02 07:43:10:986 888 9c4 Misc =========== Logging initialized
    (build: 6.0.6000.16386, tz: -0800) ===========
    2006-11-02 07:43:12:312 888 9c4 Misc = Process:
    D:\Windows\system32\svchost.exe
    2006-11-02 07:43:12:733 888 9c4 Misc = Module:
    d:\windows\system32\wuaueng.dll
    2006-11-02 07:43:10:986 888 9c4 Service *************
    2006-11-02 07:43:12:858 888 9c4 Service ** START ** Service: Service
    startup
    2006-11-02 07:43:12:999 888 9c4 Service *********
    2006-11-02 07:43:13:139 888 9c4 Agent * WU client version 6.0.6000.16386
    2006-11-02 07:43:13:170 888 9c4 Agent * Base directory:
    D:\Windows\SoftwareDistribution
    2006-11-02 07:43:13:311 888 9c4 Agent * Access type: No proxy
    2006-11-02 07:43:13:420 888 9c4 Agent * Network state: Connected
    2006-11-02 07:43:58:597 888 9c4 Agent *********** Agent: Initializing
    Windows Update Agent ***********
    2006-11-02 07:43:58:597 888 9c4 Agent *********** Agent: Initializing
    global settings cache ***********
    2006-11-02 07:43:58:597 888 9c4 Agent * WSUS server: <NULL>
    2006-11-02 07:43:58:597 888 9c4 Agent * WSUS status server: <NULL>
    2006-11-02 07:43:58:597 888 9c4 Agent * Target group: (Unassigned
    Computers)
    2006-11-02 07:43:58:597 888 9c4 Agent * Windows Update access disabled:
    No
    2006-11-02 07:43:59:143 888 9c4 DnldMgr Download manager restoring 0
    downloads
    2006-11-02 07:43:59:159 888 9c4 AU ########### AU: Initializing Automatic
    Updates ###########
    2006-11-02 07:43:59:159 888 9c4 AU # AU is not configured yet
    2006-11-02 07:43:59:159 888 9c4 AU # Accelerated install is required
    2006-11-02 07:43:59:159 888 9c4 AU AU is not configured yet, generating
    timeout to launch setup wizard
    2006-11-02 07:43:59:159 888 9c4 AU AU finished delayed initialization
    2006-11-02 07:43:59:159 888 9c4 Report *********** Report: Initializing
    static reporting data ***********
    2006-11-02 07:43:59:175 888 9c4 Report * OS Version = 6.0.6000.0.0.65792
    2006-11-02 07:43:59:175 888 9c4 Report * OS Product Type = 0x00000001
    2006-11-02 07:43:59:268 888 9c4 Report * Computer Brand = Dell Computer
    Corporation
    2006-11-02 07:43:59:268 888 9c4 Report * Computer Model = PowerEdge 2850
    2006-11-02 07:43:59:268 888 9c4 Report * Bios Revision = A04
    2006-11-02 07:43:59:268 888 9c4 Report * Bios Name = Phoenix ROM BIOS
    PLUS Version 1.10 A04
    2006-11-02 07:43:59:268 888 9c4 Report * Bios Release Date =
    2005-09-22T00:00:00
    2006-11-02 07:43:59:268 888 9c4 Report * Locale ID = 1033
    2006-11-02 07:43:59:315 888 9c4 AU AU setting pending client directive to
    'Setup Wizard'
    2006-11-02 07:44:14:338 888 9c4 AU Launched new AU client for directive
    'Setup Wizard', session id = 0x1
    2006-11-02 07:44:14:369 2524 850 Misc =========== Logging initialized
    (build: 6.0.6000.16386, tz: -0800) ===========
    2006-11-02 07:44:14:369 2524 850 Misc = Process:
    D:\Windows\system32\wuauclt.exe
    2006-11-02 07:44:14:353 2524 850 AUClnt Launched Client UI process
    2006-11-02 07:44:14:431 2524 850 Misc =========== Logging initialized
    (build: 6.0.6000.16386, tz: -0800) ===========
    2006-11-02 07:44:14:431 2524 850 Misc = Process:
    D:\Windows\system32\wuauclt.exe
    2006-11-02 07:44:14:431 2524 850 Misc = Module:
    D:\Windows\system32\wucltux.dll
    2006-11-02 07:44:14:431 2524 850 CltUI AU client got new directive =
    'Opt-In', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, return = 0
    2006-11-02 07:59:51:882 888 9c4 AU ########### AU: Uninitializing
    Automatic Updates ###########
    2006-11-02 07:59:51:882 2524 850 CltUI AU client got new directive = 'None',
    serviceId = {00000000-0000-0000-0000-000000000000}, return = 80010108
    2006-11-02 07:59:52:194 888 9c4 Service *********
    2006-11-02 07:59:52:194 888 9c4 Service ** END ** Service: Service exit
    [Exit code = 0x240001]
    2006-11-02 07:59:52:194 888 9c4 Service *************

    Anyone know what can I do ?

    Thanks,

    Marcelo Cairo


  2. #2
    Sudheer GN [MSFT] Guest

    Re: error WindowsUpdate_80070005

    Hi,
    It seems that permissions have changed on some registry/file entries.
    Can you please send the following log file
    C:\users\<user name>\AppData\Local\Microsoft\Windows\WindowsUpdate.log

    Please substitute <user name> with your windows user account name.

    Also, please open a Administrator command prompt and send the output of the
    following commands
    sc qc wuauserv
    sc query wuauserv

    Open an Administrator command prompt by right clicking on Start -> All
    Programs -> Accessories -> Command Prompt and selecting "Run as
    Administrator" and clicking "Allow" for the elevation prompt

    --
    Sudheer GN
    Microsoft, WU Client

    This posting is provided "As Is" with no warranties, and confers no rights.
    Use of included script samples are subject to the terms specified at
    http://www.microsoft.com/info/cpyright.htm


    "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
    news:C6524D74-6334-4253-AEAC-25DCD889BFA2@microsoft.com...
    > Hi All,
    >
    > I have a Windows Vista ultimate 64 and Windows Update is not working, when
    > I try (automatic or manual) to check for new updates I receive the error
    > 80070005 and cantīt conclude it.
    >
    > I tried to do a system restore but itīs not resolve the problem.
    >
    > The last lines on WindowsUpdate.log has:
    > 2006-11-02 07:26:18:445 904 298 Misc =========== Logging initialized
    > (build: 6.0.6000.16386, tz: -0800) ===========
    > 2006-11-02 07:26:18:445 904 298 Misc = Process:
    > D:\Windows\system32\svchost.exe
    > 2006-11-02 07:26:18:445 904 298 Misc = Module:
    > d:\windows\system32\wuaueng.dll
    > 2006-11-02 07:26:18:430 904 298 Service *************
    > 2006-11-02 07:26:18:445 904 298 Service ** START ** Service: Service
    > startup
    > 2006-11-02 07:26:18:445 904 298 Service *********
    > 2006-11-02 07:26:18:555 904 298 Agent * WU client version
    > 6.0.6000.16386
    > 2006-11-02 07:26:18:555 904 298 Agent * Base directory:
    > D:\Windows\SoftwareDistribution
    > 2006-11-02 07:26:18:570 904 298 Agent * Access type: No proxy
    > 2006-11-02 07:26:18:570 904 298 Service WARNING: failed to get network
    > state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
    > 2006-11-02 07:26:18:570 904 298 Service WARNING: failed to get network
    > state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
    > 2006-11-02 07:26:18:570 904 298 Agent * Network state: Connected
    > 2006-11-02 07:26:18:586 904 298 Service WARNING: failed to start
    > listening in CIpAddressMonitor with error 0, because it is not initialized
    > 2006-11-02 07:26:18:586 904 298 Service WARNING: failed to start
    > listening in CIpAddressMonitor with error 0, because it is not initialized
    > 2006-11-02 07:26:18:586 904 298 Service WARNING: failed to get network
    > state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
    > 2006-11-02 07:26:18:586 904 298 Service WARNING: failed to get network
    > state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
    > 2006-11-02 07:26:18:633 904 3a4 Service WARNING: failed to get network
    > state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
    > 2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
    > state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
    > 2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
    > state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
    > 2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
    > state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
    > 2006-11-02 07:26:18:648 904 3a4 Agent *********** Agent: Initializing
    > Windows Update Agent ***********
    > 2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
    > state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
    > 2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
    > state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
    > 2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
    > state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
    > 2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
    > state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
    > 2006-11-02 07:26:18:648 904 3a4 Agent *********** Agent: Initializing
    > global settings cache ***********
    > 2006-11-02 07:26:18:648 904 3a4 Agent * WSUS server: <NULL>
    > 2006-11-02 07:26:18:648 904 3a4 Agent * WSUS status server: <NULL>
    > 2006-11-02 07:26:18:648 904 3a4 Agent * Target group: (Unassigned
    > Computers)
    > 2006-11-02 07:26:18:648 904 3a4 Agent * Windows Update access disabled:
    > No
    > 2006-11-02 07:26:18:648 904 298 Report *********** Report: Initializing
    > static reporting data ***********
    > 2006-11-02 07:26:18:648 904 298 Report * OS Version =
    > 6.0.6000.0.0.65792
    > 2006-11-02 07:26:18:648 904 298 Report * OS Product Type = 0x00000001
    > 2006-11-02 07:26:19:194 904 298 Report WARNING: Failed to load reporting
    > information from Win32_ComputerSystem with hr = 8004100a.
    > 2006-11-02 07:26:19:210 904 298 Report WARNING: Failed to load reporting
    > information from Win32_BiosProperties with hr = 8004100a.
    > 2006-11-02 07:26:19:210 904 298 Report * Locale ID = 1033
    > 2006-11-02 07:26:21:066 904 3a4 DtaStor Default service for AU is
    > {00000000-0000-0000-0000-000000000000}
    > 2006-11-02 07:26:21:222 904 3a4 DtaStor Default service for AU is
    > {9482F4B4-E343-43B6-B170-9A65BC822C77}
    > 2006-11-02 07:26:21:238 904 3a4 Agent WARNING: Failed to read the service
    > id for re-registration 0x80070002
    > 2006-11-02 07:26:21:238 904 3a4 Agent WARNING: Missing service entry in
    > the backup data store; cleaning up
    > 2006-11-02 07:26:21:238 904 3a4 DnldMgr Download manager restoring 0
    > downloads
    > 2006-11-02 07:26:21:238 904 3a4 AU ########### AU: Initializing
    > Automatic Updates ###########
    > 2006-11-02 07:26:21:238 904 3a4 AU # AU is not configured yet
    > 2006-11-02 07:26:21:238 904 3a4 AU # Accelerated install is required
    > 2006-11-02 07:26:21:238 904 3a4 AU AU is not configured yet, generating
    > timeout to launch setup wizard
    > 2006-11-02 07:26:21:238 904 3a4 AU AU finished delayed initialization
    > 2006-11-02 07:26:21:238 904 3a4 AU Triggering AU detection through
    > DetectNow API
    > 2006-11-02 07:26:21:253 904 3a4 AU Can not perform non-interactive scan
    > if AU is interactive-only
    > 2006-11-02 07:26:21:253 904 298 Service WARNING: failed to get network
    > state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
    > 2006-11-02 07:26:21:253 904 298 Service WARNING: failed to get network
    > state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
    > 2006-11-02 07:26:21:253 904 298 AU AU setting pending client directive to
    > 'Setup Wizard'
    > 2006-11-02 07:26:21:269 844 3c8 Misc =========== Logging initialized
    > (build: 6.0.6000.16386, tz: -0800) ===========
    > 2006-11-02 07:26:21:269 844 3c8 Misc = Process:
    > D:\Windows\system32\DrvInst.exe
    > 2006-11-02 07:26:21:269 844 3c8 Misc = Module:
    > D:\Windows\system32\wuapi.dll
    > 2006-11-02 07:26:21:269 844 3c8 COMAPI WARNING: Unable to trigger
    > Automatic Updates to detect now, hr=8024A000
    > 2006-11-02 07:26:36:261 904 298 AU WARNING: AU found no suitable session
    > to launch client in
    > 2006-11-02 07:36:07:926 904 298 AU AU initiates service shutdown
    > 2006-11-02 07:36:07:942 904 298 AU ########### AU: Uninitializing
    > Automatic Updates ###########
    > 2006-11-02 07:36:09:627 904 298 Service *********
    > 2006-11-02 07:36:09:627 904 298 Service ** END ** Service: Service
    > exit [Exit code = 0x240001]
    > 2006-11-02 07:36:09:627 904 298 Service *************
    > 2006-11-02 07:43:10:986 888 9c4 Misc =========== Logging initialized
    > (build: 6.0.6000.16386, tz: -0800) ===========
    > 2006-11-02 07:43:12:312 888 9c4 Misc = Process:
    > D:\Windows\system32\svchost.exe
    > 2006-11-02 07:43:12:733 888 9c4 Misc = Module:
    > d:\windows\system32\wuaueng.dll
    > 2006-11-02 07:43:10:986 888 9c4 Service *************
    > 2006-11-02 07:43:12:858 888 9c4 Service ** START ** Service: Service
    > startup
    > 2006-11-02 07:43:12:999 888 9c4 Service *********
    > 2006-11-02 07:43:13:139 888 9c4 Agent * WU client version
    > 6.0.6000.16386
    > 2006-11-02 07:43:13:170 888 9c4 Agent * Base directory:
    > D:\Windows\SoftwareDistribution
    > 2006-11-02 07:43:13:311 888 9c4 Agent * Access type: No proxy
    > 2006-11-02 07:43:13:420 888 9c4 Agent * Network state: Connected
    > 2006-11-02 07:43:58:597 888 9c4 Agent *********** Agent: Initializing
    > Windows Update Agent ***********
    > 2006-11-02 07:43:58:597 888 9c4 Agent *********** Agent: Initializing
    > global settings cache ***********
    > 2006-11-02 07:43:58:597 888 9c4 Agent * WSUS server: <NULL>
    > 2006-11-02 07:43:58:597 888 9c4 Agent * WSUS status server: <NULL>
    > 2006-11-02 07:43:58:597 888 9c4 Agent * Target group: (Unassigned
    > Computers)
    > 2006-11-02 07:43:58:597 888 9c4 Agent * Windows Update access disabled:
    > No
    > 2006-11-02 07:43:59:143 888 9c4 DnldMgr Download manager restoring 0
    > downloads
    > 2006-11-02 07:43:59:159 888 9c4 AU ########### AU: Initializing
    > Automatic Updates ###########
    > 2006-11-02 07:43:59:159 888 9c4 AU # AU is not configured yet
    > 2006-11-02 07:43:59:159 888 9c4 AU # Accelerated install is required
    > 2006-11-02 07:43:59:159 888 9c4 AU AU is not configured yet, generating
    > timeout to launch setup wizard
    > 2006-11-02 07:43:59:159 888 9c4 AU AU finished delayed initialization
    > 2006-11-02 07:43:59:159 888 9c4 Report *********** Report: Initializing
    > static reporting data ***********
    > 2006-11-02 07:43:59:175 888 9c4 Report * OS Version =
    > 6.0.6000.0.0.65792
    > 2006-11-02 07:43:59:175 888 9c4 Report * OS Product Type = 0x00000001
    > 2006-11-02 07:43:59:268 888 9c4 Report * Computer Brand = Dell Computer
    > Corporation
    > 2006-11-02 07:43:59:268 888 9c4 Report * Computer Model = PowerEdge
    > 2850
    > 2006-11-02 07:43:59:268 888 9c4 Report * Bios Revision = A04
    > 2006-11-02 07:43:59:268 888 9c4 Report * Bios Name = Phoenix ROM BIOS
    > PLUS Version 1.10 A04
    > 2006-11-02 07:43:59:268 888 9c4 Report * Bios Release Date =
    > 2005-09-22T00:00:00
    > 2006-11-02 07:43:59:268 888 9c4 Report * Locale ID = 1033
    > 2006-11-02 07:43:59:315 888 9c4 AU AU setting pending client directive to
    > 'Setup Wizard'
    > 2006-11-02 07:44:14:338 888 9c4 AU Launched new AU client for directive
    > 'Setup Wizard', session id = 0x1
    > 2006-11-02 07:44:14:369 2524 850 Misc =========== Logging initialized
    > (build: 6.0.6000.16386, tz: -0800) ===========
    > 2006-11-02 07:44:14:369 2524 850 Misc = Process:
    > D:\Windows\system32\wuauclt.exe
    > 2006-11-02 07:44:14:353 2524 850 AUClnt Launched Client UI process
    > 2006-11-02 07:44:14:431 2524 850 Misc =========== Logging initialized
    > (build: 6.0.6000.16386, tz: -0800) ===========
    > 2006-11-02 07:44:14:431 2524 850 Misc = Process:
    > D:\Windows\system32\wuauclt.exe
    > 2006-11-02 07:44:14:431 2524 850 Misc = Module:
    > D:\Windows\system32\wucltux.dll
    > 2006-11-02 07:44:14:431 2524 850 CltUI AU client got new directive =
    > 'Opt-In', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, return = 0
    > 2006-11-02 07:59:51:882 888 9c4 AU ########### AU: Uninitializing
    > Automatic Updates ###########
    > 2006-11-02 07:59:51:882 2524 850 CltUI AU client got new directive =
    > 'None', serviceId = {00000000-0000-0000-0000-000000000000}, return =
    > 80010108
    > 2006-11-02 07:59:52:194 888 9c4 Service *********
    > 2006-11-02 07:59:52:194 888 9c4 Service ** END ** Service: Service
    > exit [Exit code = 0x240001]
    > 2006-11-02 07:59:52:194 888 9c4 Service *************
    >
    > Anyone know what can I do ?
    >
    > Thanks,
    >
    > Marcelo Cairo




  3. #3
    Marcelo Cairo Guest

    Re: error WindowsUpdate_80070005

    Hi,

    Here you have the
    C:\Users\MCairo\AppData\Local\Microsoft\Windows\WindowsUpdate.log

    ------------------------------
    C:\Windows\system32>sc qc wuauserv
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: wuauserv
    TYPE : 20 WIN32_SHARE_PROCESS
    START_TYPE : 2 AUTO_START (DELAYED)
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
    LOAD_ORDER_GROUP :
    TAG : 0
    DISPLAY_NAME : Windows Update
    DEPENDENCIES : rpcss
    SERVICE_START_NAME : LocalSystem
    ----------------------------------
    C:\Windows\system32>sc query wuauserv

    SERVICE_NAME: wuauserv
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    ---------------------------------------


    Thanks a lot,

    Marcelo Cairo


    "Sudheer GN [MSFT]" <sudheer@online.microsoft.com> wrote in message
    news:e2VqGNzjHHA.4852@TK2MSFTNGP03.phx.gbl...
    > Hi,
    > It seems that permissions have changed on some registry/file entries.
    > Can you please send the following log file
    > C:\users\<user name>\AppData\Local\Microsoft\Windows\WindowsUpdate.log
    >
    > Please substitute <user name> with your windows user account name.
    >
    > Also, please open a Administrator command prompt and send the output of
    > the following commands
    > sc qc wuauserv
    > sc query wuauserv
    >
    > Open an Administrator command prompt by right clicking on Start -> All
    > Programs -> Accessories -> Command Prompt and selecting "Run as
    > Administrator" and clicking "Allow" for the elevation prompt
    >
    > --
    > Sudheer GN
    > Microsoft, WU Client
    >
    > This posting is provided "As Is" with no warranties, and confers no
    > rights.
    > Use of included script samples are subject to the terms specified at
    > http://www.microsoft.com/info/cpyright.htm
    >
    >
    > "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
    > news:C6524D74-6334-4253-AEAC-25DCD889BFA2@microsoft.com...
    >> Hi All,
    >>
    >> I have a Windows Vista ultimate 64 and Windows Update is not working,
    >> when I try (automatic or manual) to check for new updates I receive the
    >> error 80070005 and cantīt conclude it.
    >>
    >> I tried to do a system restore but itīs not resolve the problem.
    >>
    >> The last lines on WindowsUpdate.log has:



  4. #4
    Sudheer GN [MSFT] Guest

    Re: error WindowsUpdate_80070005

    Hi,
    Based on the log, it appears to be a permission issue with some registry
    entries.
    Can you please try downloading and installing the following file
    http://download.windowsupdate.com/v7...gent30-x64.exe



    This is an updated version of WU client as part of WSUS 3.0 release.

    The above URL is for 64-bit version since you mentioned that you have Vista
    ultimate 64-bit edition.

    Please see if installing the 3.0 client resolves the problem.

    --
    Sudheer GN
    Microsoft, WU Client

    This posting is provided "As Is" with no warranties, and confers no rights.
    Use of included script samples are subject to the terms specified at
    http://www.microsoft.com/info/cpyright.htm



    "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
    news:BEEB386D-C084-4FBD-9963-6054180A3886@microsoft.com...
    > Hi,
    >
    > Here you have the
    > C:\Users\MCairo\AppData\Local\Microsoft\Windows\WindowsUpdate.log
    >
    > ------------------------------
    > C:\Windows\system32>sc qc wuauserv
    > [SC] QueryServiceConfig SUCCESS
    >
    > SERVICE_NAME: wuauserv
    > TYPE : 20 WIN32_SHARE_PROCESS
    > START_TYPE : 2 AUTO_START (DELAYED)
    > ERROR_CONTROL : 1 NORMAL
    > BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
    > LOAD_ORDER_GROUP :
    > TAG : 0
    > DISPLAY_NAME : Windows Update
    > DEPENDENCIES : rpcss
    > SERVICE_START_NAME : LocalSystem
    > ----------------------------------
    > C:\Windows\system32>sc query wuauserv
    >
    > SERVICE_NAME: wuauserv
    > TYPE : 20 WIN32_SHARE_PROCESS
    > STATE : 4 RUNNING
    > (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
    > WIN32_EXIT_CODE : 0 (0x0)
    > SERVICE_EXIT_CODE : 0 (0x0)
    > CHECKPOINT : 0x0
    > WAIT_HINT : 0x0
    > ---------------------------------------
    >
    >
    > Thanks a lot,
    >
    > Marcelo Cairo
    >
    >
    > "Sudheer GN [MSFT]" <sudheer@online.microsoft.com> wrote in message
    > news:e2VqGNzjHHA.4852@TK2MSFTNGP03.phx.gbl...
    >> Hi,
    >> It seems that permissions have changed on some registry/file entries.
    >> Can you please send the following log file
    >> C:\users\<user name>\AppData\Local\Microsoft\Windows\WindowsUpdate.log
    >>
    >> Please substitute <user name> with your windows user account name.
    >>
    >> Also, please open a Administrator command prompt and send the output of
    >> the following commands
    >> sc qc wuauserv
    >> sc query wuauserv
    >>
    >> Open an Administrator command prompt by right clicking on Start -> All
    >> Programs -> Accessories -> Command Prompt and selecting "Run as
    >> Administrator" and clicking "Allow" for the elevation prompt
    >>
    >> --
    >> Sudheer GN
    >> Microsoft, WU Client
    >>
    >> This posting is provided "As Is" with no warranties, and confers no
    >> rights.
    >> Use of included script samples are subject to the terms specified at
    >> http://www.microsoft.com/info/cpyright.htm
    >>
    >>
    >> "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
    >> news:C6524D74-6334-4253-AEAC-25DCD889BFA2@microsoft.com...
    >>> Hi All,
    >>>
    >>> I have a Windows Vista ultimate 64 and Windows Update is not working,
    >>> when I try (automatic or manual) to check for new updates I receive the
    >>> error 80070005 and cantīt conclude it.
    >>>
    >>> I tried to do a system restore but itīs not resolve the problem.
    >>>
    >>> The last lines on WindowsUpdate.log has:

    >




  5. #5
    Marcelo Cairo Guest

    Re: error WindowsUpdate_80070005

    Hi,

    Thank you for your help but unfortunately itīs not working. After install
    WindowsUpdateAgent30-x64.exe and reboot the computer the problem was the
    same. Here you have the new
    C:\Users\MCairo\AppData\Local\Microsoft\Windows\WindowsUpdate.log and the
    new command results after installation.

    -----------------------
    SERVICE_NAME: wuauserv
    TYPE : 20 WIN32_SHARE_PROCESS
    START_TYPE : 2 AUTO_START (DELAYED)
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
    LOAD_ORDER_GROUP :
    TAG : 0
    DISPLAY_NAME : Windows Update
    DEPENDENCIES : rpcss
    SERVICE_START_NAME : LocalSystem
    -----------------------
    C:\Windows\system32>sc query wuauserv

    SERVICE_NAME: wuauserv
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    -----------------------

    Thanks,

    Marcelo Cairo

    "Sudheer GN [MSFT]" <sudheer@online.microsoft.com> wrote in message
    news:uGDVSGGkHHA.4624@TK2MSFTNGP03.phx.gbl...
    > Hi,
    > Based on the log, it appears to be a permission issue with some registry
    > entries.
    > Can you please try downloading and installing the following file
    > http://download.windowsupdate.com/v7...gent30-x64.exe
    >
    >
    >
    > This is an updated version of WU client as part of WSUS 3.0 release.
    >
    > The above URL is for 64-bit version since you mentioned that you have
    > Vista ultimate 64-bit edition.
    >
    > Please see if installing the 3.0 client resolves the problem.
    >
    > --
    > Sudheer GN
    > Microsoft, WU Client
    >
    > This posting is provided "As Is" with no warranties, and confers no
    > rights.
    > Use of included script samples are subject to the terms specified at
    > http://www.microsoft.com/info/cpyright.htm
    >
    >
    >
    > "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
    > news:BEEB386D-C084-4FBD-9963-6054180A3886@microsoft.com...
    >> Hi,
    >>
    >> Here you have the
    >> C:\Users\MCairo\AppData\Local\Microsoft\Windows\WindowsUpdate.log
    >>
    >> ------------------------------
    >> C:\Windows\system32>sc qc wuauserv
    >> [SC] QueryServiceConfig SUCCESS
    >>
    >> SERVICE_NAME: wuauserv
    >> TYPE : 20 WIN32_SHARE_PROCESS
    >> START_TYPE : 2 AUTO_START (DELAYED)
    >> ERROR_CONTROL : 1 NORMAL
    >> BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
    >> LOAD_ORDER_GROUP :
    >> TAG : 0
    >> DISPLAY_NAME : Windows Update
    >> DEPENDENCIES : rpcss
    >> SERVICE_START_NAME : LocalSystem
    >> ----------------------------------
    >> C:\Windows\system32>sc query wuauserv
    >>
    >> SERVICE_NAME: wuauserv
    >> TYPE : 20 WIN32_SHARE_PROCESS
    >> STATE : 4 RUNNING
    >> (STOPPABLE, NOT_PAUSABLE,
    >> ACCEPTS_SHUTDOWN)
    >> WIN32_EXIT_CODE : 0 (0x0)
    >> SERVICE_EXIT_CODE : 0 (0x0)
    >> CHECKPOINT : 0x0
    >> WAIT_HINT : 0x0
    >> ---------------------------------------
    >>
    >>
    >> Thanks a lot,
    >>
    >> Marcelo Cairo
    >>
    >>
    >> "Sudheer GN [MSFT]" <sudheer@online.microsoft.com> wrote in message
    >> news:e2VqGNzjHHA.4852@TK2MSFTNGP03.phx.gbl...
    >>> Hi,
    >>> It seems that permissions have changed on some registry/file entries.
    >>> Can you please send the following log file
    >>> C:\users\<user name>\AppData\Local\Microsoft\Windows\WindowsUpdate.log
    >>>
    >>> Please substitute <user name> with your windows user account name.
    >>>
    >>> Also, please open a Administrator command prompt and send the output of
    >>> the following commands
    >>> sc qc wuauserv
    >>> sc query wuauserv
    >>>
    >>> Open an Administrator command prompt by right clicking on Start -> All
    >>> Programs -> Accessories -> Command Prompt and selecting "Run as
    >>> Administrator" and clicking "Allow" for the elevation prompt
    >>>
    >>> --
    >>> Sudheer GN
    >>> Microsoft, WU Client
    >>>
    >>> This posting is provided "As Is" with no warranties, and confers no
    >>> rights.
    >>> Use of included script samples are subject to the terms specified at
    >>> http://www.microsoft.com/info/cpyright.htm
    >>>
    >>>
    >>> "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
    >>> news:C6524D74-6334-4253-AEAC-25DCD889BFA2@microsoft.com...
    >>>> Hi All,
    >>>>
    >>>> I have a Windows Vista ultimate 64 and Windows Update is not working,
    >>>> when I try (automatic or manual) to check for new updates I receive the
    >>>> error 80070005 and cantīt conclude it.
    >>>>
    >>>> I tried to do a system restore but itīs not resolve the problem.
    >>>>
    >>>> The last lines on WindowsUpdate.log has:

    >>

    >
    >



  6. #6
    MowGreen [MVP] Guest

    Re: error WindowsUpdate_80070005

    Marcelo ... Sudheer posted this in regards to error 0x8007000B

    > 1. Open an Administrator command prompt by *right clicking* on Start -> All
    > Programs -> Accessories -> *Command Prompt* and selecting "Run as
    > Administrator" and clicking "Allow" for the elevation prompt
    > 2. In the command prompt, type the command below
    >
    > fsutil resource setautoreset true C:\
    >
    > Press Enter
    > 3. Reboot the machine


    Did that resolve the issue ?

    MowGreen [MVP 2003-2007]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============



    Marcelo Cairo wrote:
    > Hi,
    >
    > Thank you for your help but unfortunately itīs not working. After
    > install WindowsUpdateAgent30-x64.exe and reboot the computer the problem
    > was the same. Here you have the new
    > C:\Users\MCairo\AppData\Local\Microsoft\Windows\WindowsUpdate.log and
    > the new command results after installation.
    >
    > -----------------------
    > SERVICE_NAME: wuauserv
    > TYPE : 20 WIN32_SHARE_PROCESS
    > START_TYPE : 2 AUTO_START (DELAYED)
    > ERROR_CONTROL : 1 NORMAL
    > BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
    > LOAD_ORDER_GROUP :
    > TAG : 0
    > DISPLAY_NAME : Windows Update
    > DEPENDENCIES : rpcss
    > SERVICE_START_NAME : LocalSystem
    > -----------------------
    > C:\Windows\system32>sc query wuauserv
    >
    > SERVICE_NAME: wuauserv
    > TYPE : 20 WIN32_SHARE_PROCESS
    > STATE : 4 RUNNING
    > (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
    > WIN32_EXIT_CODE : 0 (0x0)
    > SERVICE_EXIT_CODE : 0 (0x0)
    > CHECKPOINT : 0x0
    > WAIT_HINT : 0x0
    > -----------------------
    >
    > Thanks,
    >
    > Marcelo Cairo
    >
    > "Sudheer GN [MSFT]" <sudheer@online.microsoft.com> wrote in message
    > news:uGDVSGGkHHA.4624@TK2MSFTNGP03.phx.gbl...
    >
    >> Hi,
    >> Based on the log, it appears to be a permission issue with some
    >> registry entries.
    >> Can you please try downloading and installing the following file
    >> http://download.windowsupdate.com/v7...gent30-x64.exe
    >>
    >>
    >>
    >>
    >> This is an updated version of WU client as part of WSUS 3.0 release.
    >>
    >> The above URL is for 64-bit version since you mentioned that you have
    >> Vista ultimate 64-bit edition.
    >>
    >> Please see if installing the 3.0 client resolves the problem.
    >>
    >> --
    >> Sudheer GN
    >> Microsoft, WU Client
    >>
    >> This posting is provided "As Is" with no warranties, and confers no
    >> rights.
    >> Use of included script samples are subject to the terms specified at
    >> http://www.microsoft.com/info/cpyright.htm
    >>
    >>
    >>
    >> "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
    >> news:BEEB386D-C084-4FBD-9963-6054180A3886@microsoft.com...
    >>
    >>> Hi,
    >>>
    >>> Here you have the
    >>> C:\Users\MCairo\AppData\Local\Microsoft\Windows\WindowsUpdate.log
    >>>
    >>> ------------------------------
    >>> C:\Windows\system32>sc qc wuauserv
    >>> [SC] QueryServiceConfig SUCCESS
    >>>
    >>> SERVICE_NAME: wuauserv
    >>> TYPE : 20 WIN32_SHARE_PROCESS
    >>> START_TYPE : 2 AUTO_START (DELAYED)
    >>> ERROR_CONTROL : 1 NORMAL
    >>> BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
    >>> LOAD_ORDER_GROUP :
    >>> TAG : 0
    >>> DISPLAY_NAME : Windows Update
    >>> DEPENDENCIES : rpcss
    >>> SERVICE_START_NAME : LocalSystem
    >>> ----------------------------------
    >>> C:\Windows\system32>sc query wuauserv
    >>>
    >>> SERVICE_NAME: wuauserv
    >>> TYPE : 20 WIN32_SHARE_PROCESS
    >>> STATE : 4 RUNNING
    >>> (STOPPABLE, NOT_PAUSABLE,
    >>> ACCEPTS_SHUTDOWN)
    >>> WIN32_EXIT_CODE : 0 (0x0)
    >>> SERVICE_EXIT_CODE : 0 (0x0)
    >>> CHECKPOINT : 0x0
    >>> WAIT_HINT : 0x0
    >>> ---------------------------------------
    >>>
    >>>
    >>> Thanks a lot,
    >>>
    >>> Marcelo Cairo
    >>>
    >>>
    >>> "Sudheer GN [MSFT]" <sudheer@online.microsoft.com> wrote in message
    >>> news:e2VqGNzjHHA.4852@TK2MSFTNGP03.phx.gbl...
    >>>
    >>>> Hi,
    >>>> It seems that permissions have changed on some registry/file entries.
    >>>> Can you please send the following log file
    >>>> C:\users\<user name>\AppData\Local\Microsoft\Windows\WindowsUpdate.log
    >>>>
    >>>> Please substitute <user name> with your windows user account name.
    >>>>
    >>>> Also, please open a Administrator command prompt and send the output of
    >>>> the following commands
    >>>> sc qc wuauserv
    >>>> sc query wuauserv
    >>>>
    >>>> Open an Administrator command prompt by right clicking on Start -> All
    >>>> Programs -> Accessories -> Command Prompt and selecting "Run as
    >>>> Administrator" and clicking "Allow" for the elevation prompt
    >>>>
    >>>> --
    >>>> Sudheer GN
    >>>> Microsoft, WU Client
    >>>>
    >>>> This posting is provided "As Is" with no warranties, and confers no
    >>>> rights.
    >>>> Use of included script samples are subject to the terms specified at
    >>>> http://www.microsoft.com/info/cpyright.htm
    >>>>
    >>>>
    >>>> "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
    >>>> news:C6524D74-6334-4253-AEAC-25DCD889BFA2@microsoft.com...
    >>>>
    >>>>> Hi All,
    >>>>>
    >>>>> I have a Windows Vista ultimate 64 and Windows Update is not working,
    >>>>> when I try (automatic or manual) to check for new updates I receive
    >>>>> the
    >>>>> error 80070005 and cantīt conclude it.
    >>>>>
    >>>>> I tried to do a system restore but itīs not resolve the problem.
    >>>>>
    >>>>> The last lines on WindowsUpdate.log has:
    >>>
    >>>

    >>
    >>


  7. #7
    Sudheer GN [MSFT] Guest

    Re: error WindowsUpdate_80070005

    H Marcelo,
    I tried to send you a mail to get more logs, but havent received a response
    Please respond to my email or follow-up with Windows update support from
    http://support.microsoft.com/oas/def...spx?gprid=6527
    to resolve the issue

    There is no charge for support issues with Windows Update.

    --
    Sudheer GN
    Microsoft, WU Client

    This posting is provided "As Is" with no warranties, and confers no rights.
    Use of included script samples are subject to the terms specified at
    http://www.microsoft.com/info/cpyright.htm



    "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
    news:96240FF5-9E09-405B-BAA6-FC4E14C77A36@microsoft.com...
    > Hi,
    >
    > Thank you for your help but unfortunately itīs not working. After install
    > WindowsUpdateAgent30-x64.exe and reboot the computer the problem was the
    > same. Here you have the new
    > C:\Users\MCairo\AppData\Local\Microsoft\Windows\WindowsUpdate.log and the
    > new command results after installation.
    >
    > -----------------------
    > SERVICE_NAME: wuauserv
    > TYPE : 20 WIN32_SHARE_PROCESS
    > START_TYPE : 2 AUTO_START (DELAYED)
    > ERROR_CONTROL : 1 NORMAL
    > BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
    > LOAD_ORDER_GROUP :
    > TAG : 0
    > DISPLAY_NAME : Windows Update
    > DEPENDENCIES : rpcss
    > SERVICE_START_NAME : LocalSystem
    > -----------------------
    > C:\Windows\system32>sc query wuauserv
    >
    > SERVICE_NAME: wuauserv
    > TYPE : 20 WIN32_SHARE_PROCESS
    > STATE : 4 RUNNING
    > (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
    > WIN32_EXIT_CODE : 0 (0x0)
    > SERVICE_EXIT_CODE : 0 (0x0)
    > CHECKPOINT : 0x0
    > WAIT_HINT : 0x0
    > -----------------------
    >
    > Thanks,
    >
    > Marcelo Cairo
    >
    > "Sudheer GN [MSFT]" <sudheer@online.microsoft.com> wrote in message
    > news:uGDVSGGkHHA.4624@TK2MSFTNGP03.phx.gbl...
    >> Hi,
    >> Based on the log, it appears to be a permission issue with some registry
    >> entries.
    >> Can you please try downloading and installing the following file
    >> http://download.windowsupdate.com/v7...gent30-x64.exe
    >>
    >>
    >>
    >> This is an updated version of WU client as part of WSUS 3.0 release.
    >>
    >> The above URL is for 64-bit version since you mentioned that you have
    >> Vista ultimate 64-bit edition.
    >>
    >> Please see if installing the 3.0 client resolves the problem.
    >>
    >> --
    >> Sudheer GN
    >> Microsoft, WU Client
    >>
    >> This posting is provided "As Is" with no warranties, and confers no
    >> rights.
    >> Use of included script samples are subject to the terms specified at
    >> http://www.microsoft.com/info/cpyright.htm
    >>
    >>
    >>
    >> "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
    >> news:BEEB386D-C084-4FBD-9963-6054180A3886@microsoft.com...
    >>> Hi,
    >>>
    >>> Here you have the
    >>> C:\Users\MCairo\AppData\Local\Microsoft\Windows\WindowsUpdate.log
    >>>
    >>> ------------------------------
    >>> C:\Windows\system32>sc qc wuauserv
    >>> [SC] QueryServiceConfig SUCCESS
    >>>
    >>> SERVICE_NAME: wuauserv
    >>> TYPE : 20 WIN32_SHARE_PROCESS
    >>> START_TYPE : 2 AUTO_START (DELAYED)
    >>> ERROR_CONTROL : 1 NORMAL
    >>> BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
    >>> LOAD_ORDER_GROUP :
    >>> TAG : 0
    >>> DISPLAY_NAME : Windows Update
    >>> DEPENDENCIES : rpcss
    >>> SERVICE_START_NAME : LocalSystem
    >>> ----------------------------------
    >>> C:\Windows\system32>sc query wuauserv
    >>>
    >>> SERVICE_NAME: wuauserv
    >>> TYPE : 20 WIN32_SHARE_PROCESS
    >>> STATE : 4 RUNNING
    >>> (STOPPABLE, NOT_PAUSABLE,
    >>> ACCEPTS_SHUTDOWN)
    >>> WIN32_EXIT_CODE : 0 (0x0)
    >>> SERVICE_EXIT_CODE : 0 (0x0)
    >>> CHECKPOINT : 0x0
    >>> WAIT_HINT : 0x0
    >>> ---------------------------------------
    >>>
    >>>
    >>> Thanks a lot,
    >>>
    >>> Marcelo Cairo
    >>>
    >>>
    >>> "Sudheer GN [MSFT]" <sudheer@online.microsoft.com> wrote in message
    >>> news:e2VqGNzjHHA.4852@TK2MSFTNGP03.phx.gbl...
    >>>> Hi,
    >>>> It seems that permissions have changed on some registry/file entries.
    >>>> Can you please send the following log file
    >>>> C:\users\<user name>\AppData\Local\Microsoft\Windows\WindowsUpdate.log
    >>>>
    >>>> Please substitute <user name> with your windows user account name.
    >>>>
    >>>> Also, please open a Administrator command prompt and send the output of
    >>>> the following commands
    >>>> sc qc wuauserv
    >>>> sc query wuauserv
    >>>>
    >>>> Open an Administrator command prompt by right clicking on Start -> All
    >>>> Programs -> Accessories -> Command Prompt and selecting "Run as
    >>>> Administrator" and clicking "Allow" for the elevation prompt
    >>>>
    >>>> --
    >>>> Sudheer GN
    >>>> Microsoft, WU Client
    >>>>
    >>>> This posting is provided "As Is" with no warranties, and confers no
    >>>> rights.
    >>>> Use of included script samples are subject to the terms specified at
    >>>> http://www.microsoft.com/info/cpyright.htm
    >>>>
    >>>>
    >>>> "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
    >>>> news:C6524D74-6334-4253-AEAC-25DCD889BFA2@microsoft.com...
    >>>>> Hi All,
    >>>>>
    >>>>> I have a Windows Vista ultimate 64 and Windows Update is not working,
    >>>>> when I try (automatic or manual) to check for new updates I receive
    >>>>> the
    >>>>> error 80070005 and cantīt conclude it.
    >>>>>
    >>>>> I tried to do a system restore but itīs not resolve the problem.
    >>>>>
    >>>>> The last lines on WindowsUpdate.log has:
    >>>

    >>
    >>

    >




  8. #8
    Jandler Mayer Guest

    Re: error WindowsUpdate_80070005

    Hello everyone,

    I have a similar error except that I am using Vista Ultimate 32. Basically,
    I was installing updates and up to a certain point I couldn't install anymore
    and I get the error 80070005.

    I used the solution

    fsutil resource setautoreset true C:\

    And I was able to install updates again. However, after installing updates
    yesterday, I wasn't able to install any more today. So I used that solution
    again

    fsutil resource setautoreset true C:\

    And I was able to install the remaining updates.

    I'm waiting for another update to see if I can install or not or if I need
    to type

    fsutil resource setautoreset true C:\

    for it to work. But for now, it seems that I always have to type that
    command before. It looks like every updates screw up the resource manager.

    "Sudheer GN [MSFT]" wrote:

    > H Marcelo,
    > I tried to send you a mail to get more logs, but havent received a response
    > Please respond to my email or follow-up with Windows update support from
    > http://support.microsoft.com/oas/def...spx?gprid=6527
    > to resolve the issue
    >
    > There is no charge for support issues with Windows Update.
    >
    > --
    > Sudheer GN
    > Microsoft, WU Client
    >
    > This posting is provided "As Is" with no warranties, and confers no rights.
    > Use of included script samples are subject to the terms specified at
    > http://www.microsoft.com/info/cpyright.htm
    >
    >
    >
    > "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
    > news:96240FF5-9E09-405B-BAA6-FC4E14C77A36@microsoft.com...
    > > Hi,
    > >
    > > Thank you for your help but unfortunately itÂīs not working. After install
    > > WindowsUpdateAgent30-x64.exe and reboot the computer the problem was the
    > > same. Here you have the new
    > > C:\Users\MCairo\AppData\Local\Microsoft\Windows\WindowsUpdate.log and the
    > > new command results after installation.
    > >
    > > -----------------------
    > > SERVICE_NAME: wuauserv
    > > TYPE : 20 WIN32_SHARE_PROCESS
    > > START_TYPE : 2 AUTO_START (DELAYED)
    > > ERROR_CONTROL : 1 NORMAL
    > > BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
    > > LOAD_ORDER_GROUP :
    > > TAG : 0
    > > DISPLAY_NAME : Windows Update
    > > DEPENDENCIES : rpcss
    > > SERVICE_START_NAME : LocalSystem
    > > -----------------------
    > > C:\Windows\system32>sc query wuauserv
    > >
    > > SERVICE_NAME: wuauserv
    > > TYPE : 20 WIN32_SHARE_PROCESS
    > > STATE : 4 RUNNING
    > > (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
    > > WIN32_EXIT_CODE : 0 (0x0)
    > > SERVICE_EXIT_CODE : 0 (0x0)
    > > CHECKPOINT : 0x0
    > > WAIT_HINT : 0x0
    > > -----------------------
    > >
    > > Thanks,
    > >
    > > Marcelo Cairo
    > >
    > > "Sudheer GN [MSFT]" <sudheer@online.microsoft.com> wrote in message
    > > news:uGDVSGGkHHA.4624@TK2MSFTNGP03.phx.gbl...
    > >> Hi,
    > >> Based on the log, it appears to be a permission issue with some registry
    > >> entries.
    > >> Can you please try downloading and installing the following file
    > >> http://download.windowsupdate.com/v7...gent30-x64.exe
    > >>
    > >>
    > >>
    > >> This is an updated version of WU client as part of WSUS 3.0 release.
    > >>
    > >> The above URL is for 64-bit version since you mentioned that you have
    > >> Vista ultimate 64-bit edition.
    > >>
    > >> Please see if installing the 3.0 client resolves the problem.
    > >>
    > >> --
    > >> Sudheer GN
    > >> Microsoft, WU Client
    > >>
    > >> This posting is provided "As Is" with no warranties, and confers no
    > >> rights.
    > >> Use of included script samples are subject to the terms specified at
    > >> http://www.microsoft.com/info/cpyright.htm
    > >>
    > >>
    > >>
    > >> "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
    > >> news:BEEB386D-C084-4FBD-9963-6054180A3886@microsoft.com...
    > >>> Hi,
    > >>>
    > >>> Here you have the
    > >>> C:\Users\MCairo\AppData\Local\Microsoft\Windows\WindowsUpdate.log
    > >>>
    > >>> ------------------------------
    > >>> C:\Windows\system32>sc qc wuauserv
    > >>> [SC] QueryServiceConfig SUCCESS
    > >>>
    > >>> SERVICE_NAME: wuauserv
    > >>> TYPE : 20 WIN32_SHARE_PROCESS
    > >>> START_TYPE : 2 AUTO_START (DELAYED)
    > >>> ERROR_CONTROL : 1 NORMAL
    > >>> BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
    > >>> LOAD_ORDER_GROUP :
    > >>> TAG : 0
    > >>> DISPLAY_NAME : Windows Update
    > >>> DEPENDENCIES : rpcss
    > >>> SERVICE_START_NAME : LocalSystem
    > >>> ----------------------------------
    > >>> C:\Windows\system32>sc query wuauserv
    > >>>
    > >>> SERVICE_NAME: wuauserv
    > >>> TYPE : 20 WIN32_SHARE_PROCESS
    > >>> STATE : 4 RUNNING
    > >>> (STOPPABLE, NOT_PAUSABLE,
    > >>> ACCEPTS_SHUTDOWN)
    > >>> WIN32_EXIT_CODE : 0 (0x0)
    > >>> SERVICE_EXIT_CODE : 0 (0x0)
    > >>> CHECKPOINT : 0x0
    > >>> WAIT_HINT : 0x0
    > >>> ---------------------------------------
    > >>>
    > >>>
    > >>> Thanks a lot,
    > >>>
    > >>> Marcelo Cairo
    > >>>
    > >>>
    > >>> "Sudheer GN [MSFT]" <sudheer@online.microsoft.com> wrote in message
    > >>> news:e2VqGNzjHHA.4852@TK2MSFTNGP03.phx.gbl...
    > >>>> Hi,
    > >>>> It seems that permissions have changed on some registry/file entries.
    > >>>> Can you please send the following log file
    > >>>> C:\users\<user name>\AppData\Local\Microsoft\Windows\WindowsUpdate.log
    > >>>>
    > >>>> Please substitute <user name> with your windows user account name.
    > >>>>
    > >>>> Also, please open a Administrator command prompt and send the output of
    > >>>> the following commands
    > >>>> sc qc wuauserv
    > >>>> sc query wuauserv
    > >>>>
    > >>>> Open an Administrator command prompt by right clicking on Start -> All
    > >>>> Programs -> Accessories -> Command Prompt and selecting "Run as
    > >>>> Administrator" and clicking "Allow" for the elevation prompt
    > >>>>
    > >>>> --
    > >>>> Sudheer GN
    > >>>> Microsoft, WU Client
    > >>>>
    > >>>> This posting is provided "As Is" with no warranties, and confers no
    > >>>> rights.
    > >>>> Use of included script samples are subject to the terms specified at
    > >>>> http://www.microsoft.com/info/cpyright.htm
    > >>>>
    > >>>>
    > >>>> "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
    > >>>> news:C6524D74-6334-4253-AEAC-25DCD889BFA2@microsoft.com...
    > >>>>> Hi All,
    > >>>>>
    > >>>>> I have a Windows Vista ultimate 64 and Windows Update is not working,
    > >>>>> when I try (automatic or manual) to check for new updates I receive
    > >>>>> the
    > >>>>> error 80070005 and cantÂīt conclude it.
    > >>>>>
    > >>>>> I tried to do a system restore but itÂīs not resolve the problem.
    > >>>>>
    > >>>>> The last lines on WindowsUpdate.log has:
    > >>>
    > >>
    > >>

    > >

    >
    >
    >


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