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error WindowsUpdate_80070005

Windows Update


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  #1  
Old 05-05-2007
Marcelo Cairo
 
Posts: n/a
error WindowsUpdate_80070005

Hi All,

I have a Windows Vista ultimate 64 and Windows Update is not working, when I
try (automatic or manual) to check for new updates I receive the error
80070005 and cantīt conclude it.

I tried to do a system restore but itīs not resolve the problem.

The last lines on WindowsUpdate.log has:
2006-11-02 07:26:18:445 904 298 Misc =========== Logging initialized
(build: 6.0.6000.16386, tz: -0800) ===========
2006-11-02 07:26:18:445 904 298 Misc = Process:
D:\Windows\system32\svchost.exe
2006-11-02 07:26:18:445 904 298 Misc = Module:
d:\windows\system32\wuaueng.dll
2006-11-02 07:26:18:430 904 298 Service *************
2006-11-02 07:26:18:445 904 298 Service ** START ** Service: Service
startup
2006-11-02 07:26:18:445 904 298 Service *********
2006-11-02 07:26:18:555 904 298 Agent * WU client version 6.0.6000.16386
2006-11-02 07:26:18:555 904 298 Agent * Base directory:
D:\Windows\SoftwareDistribution
2006-11-02 07:26:18:570 904 298 Agent * Access type: No proxy
2006-11-02 07:26:18:570 904 298 Service WARNING: failed to get network
state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
2006-11-02 07:26:18:570 904 298 Service WARNING: failed to get network
state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
2006-11-02 07:26:18:570 904 298 Agent * Network state: Connected
2006-11-02 07:26:18:586 904 298 Service WARNING: failed to start listening
in CIpAddressMonitor with error 0, because it is not initialized
2006-11-02 07:26:18:586 904 298 Service WARNING: failed to start listening
in CIpAddressMonitor with error 0, because it is not initialized
2006-11-02 07:26:18:586 904 298 Service WARNING: failed to get network
state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
2006-11-02 07:26:18:586 904 298 Service WARNING: failed to get network
state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
2006-11-02 07:26:18:633 904 3a4 Service WARNING: failed to get network
state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
2006-11-02 07:26:18:648 904 3a4 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
2006-11-02 07:26:18:648 904 3a4 Agent *********** Agent: Initializing
global settings cache ***********
2006-11-02 07:26:18:648 904 3a4 Agent * WSUS server: <NULL>
2006-11-02 07:26:18:648 904 3a4 Agent * WSUS status server: <NULL>
2006-11-02 07:26:18:648 904 3a4 Agent * Target group: (Unassigned
Computers)
2006-11-02 07:26:18:648 904 3a4 Agent * Windows Update access disabled:
No
2006-11-02 07:26:18:648 904 298 Report *********** Report: Initializing
static reporting data ***********
2006-11-02 07:26:18:648 904 298 Report * OS Version = 6.0.6000.0.0.65792
2006-11-02 07:26:18:648 904 298 Report * OS Product Type = 0x00000001
2006-11-02 07:26:19:194 904 298 Report WARNING: Failed to load reporting
information from Win32_ComputerSystem with hr = 8004100a.
2006-11-02 07:26:19:210 904 298 Report WARNING: Failed to load reporting
information from Win32_BiosProperties with hr = 8004100a.
2006-11-02 07:26:19:210 904 298 Report * Locale ID = 1033
2006-11-02 07:26:21:066 904 3a4 DtaStor Default service for AU is
{00000000-0000-0000-0000-000000000000}
2006-11-02 07:26:21:222 904 3a4 DtaStor Default service for AU is
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-11-02 07:26:21:238 904 3a4 Agent WARNING: Failed to read the service
id for re-registration 0x80070002
2006-11-02 07:26:21:238 904 3a4 Agent WARNING: Missing service entry in the
backup data store; cleaning up
2006-11-02 07:26:21:238 904 3a4 DnldMgr Download manager restoring 0
downloads
2006-11-02 07:26:21:238 904 3a4 AU ########### AU: Initializing Automatic
Updates ###########
2006-11-02 07:26:21:238 904 3a4 AU # AU is not configured yet
2006-11-02 07:26:21:238 904 3a4 AU # Accelerated install is required
2006-11-02 07:26:21:238 904 3a4 AU AU is not configured yet, generating
timeout to launch setup wizard
2006-11-02 07:26:21:238 904 3a4 AU AU finished delayed initialization
2006-11-02 07:26:21:238 904 3a4 AU Triggering AU detection through
DetectNow API
2006-11-02 07:26:21:253 904 3a4 AU Can not perform non-interactive scan if
AU is interactive-only
2006-11-02 07:26:21:253 904 298 Service WARNING: failed to get network
state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
2006-11-02 07:26:21:253 904 298 Service WARNING: failed to get network
state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
2006-11-02 07:26:21:253 904 298 AU AU setting pending client directive to
'Setup Wizard'
2006-11-02 07:26:21:269 844 3c8 Misc =========== Logging initialized
(build: 6.0.6000.16386, tz: -0800) ===========
2006-11-02 07:26:21:269 844 3c8 Misc = Process:
D:\Windows\system32\DrvInst.exe
2006-11-02 07:26:21:269 844 3c8 Misc = Module:
D:\Windows\system32\wuapi.dll
2006-11-02 07:26:21:269 844 3c8 COMAPI WARNING: Unable to trigger Automatic
Updates to detect now, hr=8024A000
2006-11-02 07:26:36:261 904 298 AU WARNING: AU found no suitable session to
launch client in
2006-11-02 07:36:07:926 904 298 AU AU initiates service shutdown
2006-11-02 07:36:07:942 904 298 AU ########### AU: Uninitializing
Automatic Updates ###########
2006-11-02 07:36:09:627 904 298 Service *********
2006-11-02 07:36:09:627 904 298 Service ** END ** Service: Service exit
[Exit code = 0x240001]
2006-11-02 07:36:09:627 904 298 Service *************
2006-11-02 07:43:10:986 888 9c4 Misc =========== Logging initialized
(build: 6.0.6000.16386, tz: -0800) ===========
2006-11-02 07:43:12:312 888 9c4 Misc = Process:
D:\Windows\system32\svchost.exe
2006-11-02 07:43:12:733 888 9c4 Misc = Module:
d:\windows\system32\wuaueng.dll
2006-11-02 07:43:10:986 888 9c4 Service *************
2006-11-02 07:43:12:858 888 9c4 Service ** START ** Service: Service
startup
2006-11-02 07:43:12:999 888 9c4 Service *********
2006-11-02 07:43:13:139 888 9c4 Agent * WU client version 6.0.6000.16386
2006-11-02 07:43:13:170 888 9c4 Agent * Base directory:
D:\Windows\SoftwareDistribution
2006-11-02 07:43:13:311 888 9c4 Agent * Access type: No proxy
2006-11-02 07:43:13:420 888 9c4 Agent * Network state: Connected
2006-11-02 07:43:58:597 888 9c4 Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-11-02 07:43:58:597 888 9c4 Agent *********** Agent: Initializing
global settings cache ***********
2006-11-02 07:43:58:597 888 9c4 Agent * WSUS server: <NULL>
2006-11-02 07:43:58:597 888 9c4 Agent * WSUS status server: <NULL>
2006-11-02 07:43:58:597 888 9c4 Agent * Target group: (Unassigned
Computers)
2006-11-02 07:43:58:597 888 9c4 Agent * Windows Update access disabled:
No
2006-11-02 07:43:59:143 888 9c4 DnldMgr Download manager restoring 0
downloads
2006-11-02 07:43:59:159 888 9c4 AU ########### AU: Initializing Automatic
Updates ###########
2006-11-02 07:43:59:159 888 9c4 AU # AU is not configured yet
2006-11-02 07:43:59:159 888 9c4 AU # Accelerated install is required
2006-11-02 07:43:59:159 888 9c4 AU AU is not configured yet, generating
timeout to launch setup wizard
2006-11-02 07:43:59:159 888 9c4 AU AU finished delayed initialization
2006-11-02 07:43:59:159 888 9c4 Report *********** Report: Initializing
static reporting data ***********
2006-11-02 07:43:59:175 888 9c4 Report * OS Version = 6.0.6000.0.0.65792
2006-11-02 07:43:59:175 888 9c4 Report * OS Product Type = 0x00000001
2006-11-02 07:43:59:268 888 9c4 Report * Computer Brand = Dell Computer
Corporation
2006-11-02 07:43:59:268 888 9c4 Report * Computer Model = PowerEdge 2850
2006-11-02 07:43:59:268 888 9c4 Report * Bios Revision = A04
2006-11-02 07:43:59:268 888 9c4 Report * Bios Name = Phoenix ROM BIOS
PLUS Version 1.10 A04
2006-11-02 07:43:59:268 888 9c4 Report * Bios Release Date =
2005-09-22T00:00:00
2006-11-02 07:43:59:268 888 9c4 Report * Locale ID = 1033
2006-11-02 07:43:59:315 888 9c4 AU AU setting pending client directive to
'Setup Wizard'
2006-11-02 07:44:14:338 888 9c4 AU Launched new AU client for directive
'Setup Wizard', session id = 0x1
2006-11-02 07:44:14:369 2524 850 Misc =========== Logging initialized
(build: 6.0.6000.16386, tz: -0800) ===========
2006-11-02 07:44:14:369 2524 850 Misc = Process:
D:\Windows\system32\wuauclt.exe
2006-11-02 07:44:14:353 2524 850 AUClnt Launched Client UI process
2006-11-02 07:44:14:431 2524 850 Misc =========== Logging initialized
(build: 6.0.6000.16386, tz: -0800) ===========
2006-11-02 07:44:14:431 2524 850 Misc = Process:
D:\Windows\system32\wuauclt.exe
2006-11-02 07:44:14:431 2524 850 Misc = Module:
D:\Windows\system32\wucltux.dll
2006-11-02 07:44:14:431 2524 850 CltUI AU client got new directive =
'Opt-In', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, return = 0
2006-11-02 07:59:51:882 888 9c4 AU ########### AU: Uninitializing
Automatic Updates ###########
2006-11-02 07:59:51:882 2524 850 CltUI AU client got new directive = 'None',
serviceId = {00000000-0000-0000-0000-000000000000}, return = 80010108
2006-11-02 07:59:52:194 888 9c4 Service *********
2006-11-02 07:59:52:194 888 9c4 Service ** END ** Service: Service exit
[Exit code = 0x240001]
2006-11-02 07:59:52:194 888 9c4 Service *************

Anyone know what can I do ?

Thanks,

Marcelo Cairo


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  #2  
Old 05-05-2007
Sudheer GN [MSFT]
 
Posts: n/a
Re: error WindowsUpdate_80070005

Hi,
It seems that permissions have changed on some registry/file entries.
Can you please send the following log file
C:\users\<user name>\AppData\Local\Microsoft\Windows\WindowsUpdate.log

Please substitute <user name> with your windows user account name.

Also, please open a Administrator command prompt and send the output of the
following commands
sc qc wuauserv
sc query wuauserv

Open an Administrator command prompt by right clicking on Start -> All
Programs -> Accessories -> Command Prompt and selecting "Run as
Administrator" and clicking "Allow" for the elevation prompt

--
Sudheer GN
Microsoft, WU Client

This posting is provided "As Is" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm


"Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
news:C6524D74-6334-4253-AEAC-25DCD889BFA2@microsoft.com...
> Hi All,
>
> I have a Windows Vista ultimate 64 and Windows Update is not working, when
> I try (automatic or manual) to check for new updates I receive the error
> 80070005 and cantīt conclude it.
>
> I tried to do a system restore but itīs not resolve the problem.
>
> The last lines on WindowsUpdate.log has:
> 2006-11-02 07:26:18:445 904 298 Misc =========== Logging initialized
> (build: 6.0.6000.16386, tz: -0800) ===========
> 2006-11-02 07:26:18:445 904 298 Misc = Process:
> D:\Windows\system32\svchost.exe
> 2006-11-02 07:26:18:445 904 298 Misc = Module:
> d:\windows\system32\wuaueng.dll
> 2006-11-02 07:26:18:430 904 298 Service *************
> 2006-11-02 07:26:18:445 904 298 Service ** START ** Service: Service
> startup
> 2006-11-02 07:26:18:445 904 298 Service *********
> 2006-11-02 07:26:18:555 904 298 Agent * WU client version
> 6.0.6000.16386
> 2006-11-02 07:26:18:555 904 298 Agent * Base directory:
> D:\Windows\SoftwareDistribution
> 2006-11-02 07:26:18:570 904 298 Agent * Access type: No proxy
> 2006-11-02 07:26:18:570 904 298 Service WARNING: failed to get network
> state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
> 2006-11-02 07:26:18:570 904 298 Service WARNING: failed to get network
> state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
> 2006-11-02 07:26:18:570 904 298 Agent * Network state: Connected
> 2006-11-02 07:26:18:586 904 298 Service WARNING: failed to start
> listening in CIpAddressMonitor with error 0, because it is not initialized
> 2006-11-02 07:26:18:586 904 298 Service WARNING: failed to start
> listening in CIpAddressMonitor with error 0, because it is not initialized
> 2006-11-02 07:26:18:586 904 298 Service WARNING: failed to get network
> state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
> 2006-11-02 07:26:18:586 904 298 Service WARNING: failed to get network
> state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
> 2006-11-02 07:26:18:633 904 3a4 Service WARNING: failed to get network
> state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
> 2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
> state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
> 2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
> state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
> 2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
> state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
> 2006-11-02 07:26:18:648 904 3a4 Agent *********** Agent: Initializing
> Windows Update Agent ***********
> 2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
> state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
> 2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
> state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
> 2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
> state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
> 2006-11-02 07:26:18:648 904 3a4 Service WARNING: failed to get network
> state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
> 2006-11-02 07:26:18:648 904 3a4 Agent *********** Agent: Initializing
> global settings cache ***********
> 2006-11-02 07:26:18:648 904 3a4 Agent * WSUS server: <NULL>
> 2006-11-02 07:26:18:648 904 3a4 Agent * WSUS status server: <NULL>
> 2006-11-02 07:26:18:648 904 3a4 Agent * Target group: (Unassigned
> Computers)
> 2006-11-02 07:26:18:648 904 3a4 Agent * Windows Update access disabled:
> No
> 2006-11-02 07:26:18:648 904 298 Report *********** Report: Initializing
> static reporting data ***********
> 2006-11-02 07:26:18:648 904 298 Report * OS Version =
> 6.0.6000.0.0.65792
> 2006-11-02 07:26:18:648 904 298 Report * OS Product Type = 0x00000001
> 2006-11-02 07:26:19:194 904 298 Report WARNING: Failed to load reporting
> information from Win32_ComputerSystem with hr = 8004100a.
> 2006-11-02 07:26:19:210 904 298 Report WARNING: Failed to load reporting
> information from Win32_BiosProperties with hr = 8004100a.
> 2006-11-02 07:26:19:210 904 298 Report * Locale ID = 1033
> 2006-11-02 07:26:21:066 904 3a4 DtaStor Default service for AU is
> {00000000-0000-0000-0000-000000000000}
> 2006-11-02 07:26:21:222 904 3a4 DtaStor Default service for AU is
> {9482F4B4-E343-43B6-B170-9A65BC822C77}
> 2006-11-02 07:26:21:238 904 3a4 Agent WARNING: Failed to read the service
> id for re-registration 0x80070002
> 2006-11-02 07:26:21:238 904 3a4 Agent WARNING: Missing service entry in
> the backup data store; cleaning up
> 2006-11-02 07:26:21:238 904 3a4 DnldMgr Download manager restoring 0
> downloads
> 2006-11-02 07:26:21:238 904 3a4 AU ########### AU: Initializing
> Automatic Updates ###########
> 2006-11-02 07:26:21:238 904 3a4 AU # AU is not configured yet
> 2006-11-02 07:26:21:238 904 3a4 AU # Accelerated install is required
> 2006-11-02 07:26:21:238 904 3a4 AU AU is not configured yet, generating
> timeout to launch setup wizard
> 2006-11-02 07:26:21:238 904 3a4 AU AU finished delayed initialization
> 2006-11-02 07:26:21:238 904 3a4 AU Triggering AU detection through
> DetectNow API
> 2006-11-02 07:26:21:253 904 3a4 AU Can not perform non-interactive scan
> if AU is interactive-only
> 2006-11-02 07:26:21:253 904 298 Service WARNING: failed to get network
> state for Ipv6 with error 0, because CIpAddressMonitor is not initialized
> 2006-11-02 07:26:21:253 904 298 Service WARNING: failed to get network
> state for Ipv4 with error 0, because CIpAddressMonitor is not initialized
> 2006-11-02 07:26:21:253 904 298 AU AU setting pending client directive to
> 'Setup Wizard'
> 2006-11-02 07:26:21:269 844 3c8 Misc =========== Logging initialized
> (build: 6.0.6000.16386, tz: -0800) ===========
> 2006-11-02 07:26:21:269 844 3c8 Misc = Process:
> D:\Windows\system32\DrvInst.exe
> 2006-11-02 07:26:21:269 844 3c8 Misc = Module:
> D:\Windows\system32\wuapi.dll
> 2006-11-02 07:26:21:269 844 3c8 COMAPI WARNING: Unable to trigger
> Automatic Updates to detect now, hr=8024A000
> 2006-11-02 07:26:36:261 904 298 AU WARNING: AU found no suitable session
> to launch client in
> 2006-11-02 07:36:07:926 904 298 AU AU initiates service shutdown
> 2006-11-02 07:36:07:942 904 298 AU ########### AU: Uninitializing
> Automatic Updates ###########
> 2006-11-02 07:36:09:627 904 298 Service *********
> 2006-11-02 07:36:09:627 904 298 Service ** END ** Service: Service
> exit [Exit code = 0x240001]
> 2006-11-02 07:36:09:627 904 298 Service *************
> 2006-11-02 07:43:10:986 888 9c4 Misc =========== Logging initialized
> (build: 6.0.6000.16386, tz: -0800) ===========
> 2006-11-02 07:43:12:312 888 9c4 Misc = Process:
> D:\Windows\system32\svchost.exe
> 2006-11-02 07:43:12:733 888 9c4 Misc = Module:
> d:\windows\system32\wuaueng.dll
> 2006-11-02 07:43:10:986 888 9c4 Service *************
> 2006-11-02 07:43:12:858 888 9c4 Service ** START ** Service: Service
> startup
> 2006-11-02 07:43:12:999 888 9c4 Service *********
> 2006-11-02 07:43:13:139 888 9c4 Agent * WU client version
> 6.0.6000.16386
> 2006-11-02 07:43:13:170 888 9c4 Agent * Base directory:
> D:\Windows\SoftwareDistribution
> 2006-11-02 07:43:13:311 888 9c4 Agent * Access type: No proxy
> 2006-11-02 07:43:13:420 888 9c4 Agent * Network state: Connected
> 2006-11-02 07:43:58:597 888 9c4 Agent *********** Agent: Initializing
> Windows Update Agent ***********
> 2006-11-02 07:43:58:597 888 9c4 Agent *********** Agent: Initializing
> global settings cache ***********
> 2006-11-02 07:43:58:597 888 9c4 Agent * WSUS server: <NULL>
> 2006-11-02 07:43:58:597 888 9c4 Agent * WSUS status server: <NULL>
> 2006-11-02 07:43:58:597 888 9c4 Agent * Target group: (Unassigned
> Computers)
> 2006-11-02 07:43:58:597 888 9c4 Agent * Windows Update access disabled:
> No
> 2006-11-02 07:43:59:143 888 9c4 DnldMgr Download manager restoring 0
> downloads
> 2006-11-02 07:43:59:159 888 9c4 AU ########### AU: Initializing
> Automatic Updates ###########
> 2006-11-02 07:43:59:159 888 9c4 AU # AU is not configured yet
> 2006-11-02 07:43:59:159 888 9c4 AU # Accelerated install is required
> 2006-11-02 07:43:59:159 888 9c4 AU AU is not configured yet, generating
> timeout to launch setup wizard
> 2006-11-02 07:43:59:159 888 9c4 AU AU finished delayed initialization
> 2006-11-02 07:43:59:159 888 9c4 Report *********** Report: Initializing
> static reporting data ***********
> 2006-11-02 07:43:59:175 888 9c4 Report * OS Version =
> 6.0.6000.0.0.65792
> 2006-11-02 07:43:59:175 888 9c4 Report * OS Product Type = 0x00000001
> 2006-11-02 07:43:59:268 888 9c4 Report * Computer Brand = Dell Computer
> Corporation
> 2006-11-02 07:43:59:268 888 9c4 Report * Computer Model = PowerEdge
> 2850
> 2006-11-02 07:43:59:268 888 9c4 Report * Bios Revision = A04
> 2006-11-02 07:43:59:268 888 9c4 Report * Bios Name = Phoenix ROM BIOS
> PLUS Version 1.10 A04
> 2006-11-02 07:43:59:268 888 9c4 Report * Bios Release Date =
> 2005-09-22T00:00:00
> 2006-11-02 07:43:59:268 888 9c4 Report * Locale ID = 1033
> 2006-11-02 07:43:59:315 888 9c4 AU AU setting pending client directive to
> 'Setup Wizard'
> 2006-11-02 07:44:14:338 888 9c4 AU Launched new AU client for directive
> 'Setup Wizard', session id = 0x1
> 2006-11-02 07:44:14:369 2524 850 Misc =========== Logging initialized
> (build: 6.0.6000.16386, tz: -0800) ===========
> 2006-11-02 07:44:14:369 2524 850 Misc = Process:
> D:\Windows\system32\wuauclt.exe
> 2006-11-02 07:44:14:353 2524 850 AUClnt Launched Client UI process
> 2006-11-02 07:44:14:431 2524 850 Misc =========== Logging initialized
> (build: 6.0.6000.16386, tz: -0800) ===========
> 2006-11-02 07:44:14:431 2524 850 Misc = Process:
> D:\Windows\system32\wuauclt.exe
> 2006-11-02 07:44:14:431 2524 850 Misc = Module:
> D:\Windows\system32\wucltux.dll
> 2006-11-02 07:44:14:431 2524 850 CltUI AU client got new directive =
> 'Opt-In', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, return = 0
> 2006-11-02 07:59:51:882 888 9c4 AU ########### AU: Uninitializing
> Automatic Updates ###########
> 2006-11-02 07:59:51:882 2524 850 CltUI AU client got new directive =
> 'None', serviceId = {00000000-0000-0000-0000-000000000000}, return =
> 80010108
> 2006-11-02 07:59:52:194 888 9c4 Service *********
> 2006-11-02 07:59:52:194 888 9c4 Service ** END ** Service: Service
> exit [Exit code = 0x240001]
> 2006-11-02 07:59:52:194 888 9c4 Service *************
>
> Anyone know what can I do ?
>
> Thanks,
>
> Marcelo Cairo



Reply With Quote
  #3  
Old 06-05-2007
Marcelo Cairo
 
Posts: n/a
Re: error WindowsUpdate_80070005

Hi,

Here you have the
C:\Users\MCairo\AppData\Local\Microsoft\Windows\WindowsUpdate.log

------------------------------
C:\Windows\system32>sc qc wuauserv
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: wuauserv
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START (DELAYED)
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Update
DEPENDENCIES : rpcss
SERVICE_START_NAME : LocalSystem
----------------------------------
C:\Windows\system32>sc query wuauserv

SERVICE_NAME: wuauserv
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
---------------------------------------


Thanks a lot,

Marcelo Cairo


"Sudheer GN [MSFT]" <sudheer@online.microsoft.com> wrote in message
news:e2VqGNzjHHA.4852@TK2MSFTNGP03.phx.gbl...
> Hi,
> It seems that permissions have changed on some registry/file entries.
> Can you please send the following log file
> C:\users\<user name>\AppData\Local\Microsoft\Windows\WindowsUpdate.log
>
> Please substitute <user name> with your windows user account name.
>
> Also, please open a Administrator command prompt and send the output of
> the following commands
> sc qc wuauserv
> sc query wuauserv
>
> Open an Administrator command prompt by right clicking on Start -> All
> Programs -> Accessories -> Command Prompt and selecting "Run as
> Administrator" and clicking "Allow" for the elevation prompt
>
> --
> Sudheer GN
> Microsoft, WU Client
>
> This posting is provided "As Is" with no warranties, and confers no
> rights.
> Use of included script samples are subject to the terms specified at
> http://www.microsoft.com/info/cpyright.htm
>
>
> "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
> news:C6524D74-6334-4253-AEAC-25DCD889BFA2@microsoft.com...
>> Hi All,
>>
>> I have a Windows Vista ultimate 64 and Windows Update is not working,
>> when I try (automatic or manual) to check for new updates I receive the
>> error 80070005 and cantīt conclude it.
>>
>> I tried to do a system restore but itīs not resolve the problem.
>>
>> The last lines on WindowsUpdate.log has:


Reply With Quote
  #4  
Old 07-05-2007
Sudheer GN [MSFT]
 
Posts: n/a
Re: error WindowsUpdate_80070005

Hi,
Based on the log, it appears to be a permission issue with some registry
entries.
Can you please try downloading and installing the following file
http://download.windowsupdate.com/v7...gent30-x64.exe



This is an updated version of WU client as part of WSUS 3.0 release.

The above URL is for 64-bit version since you mentioned that you have Vista
ultimate 64-bit edition.

Please see if installing the 3.0 client resolves the problem.

--
Sudheer GN
Microsoft, WU Client

This posting is provided "As Is" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm



"Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
news:BEEB386D-C084-4FBD-9963-6054180A3886@microsoft.com...
> Hi,
>
> Here you have the
> C:\Users\MCairo\AppData\Local\Microsoft\Windows\WindowsUpdate.log
>
> ------------------------------
> C:\Windows\system32>sc qc wuauserv
> [SC] QueryServiceConfig SUCCESS
>
> SERVICE_NAME: wuauserv
> TYPE : 20 WIN32_SHARE_PROCESS
> START_TYPE : 2 AUTO_START (DELAYED)
> ERROR_CONTROL : 1 NORMAL
> BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
> LOAD_ORDER_GROUP :
> TAG : 0
> DISPLAY_NAME : Windows Update
> DEPENDENCIES : rpcss
> SERVICE_START_NAME : LocalSystem
> ----------------------------------
> C:\Windows\system32>sc query wuauserv
>
> SERVICE_NAME: wuauserv
> TYPE : 20 WIN32_SHARE_PROCESS
> STATE : 4 RUNNING
> (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
> WIN32_EXIT_CODE : 0 (0x0)
> SERVICE_EXIT_CODE : 0 (0x0)
> CHECKPOINT : 0x0
> WAIT_HINT : 0x0
> ---------------------------------------
>
>
> Thanks a lot,
>
> Marcelo Cairo
>
>
> "Sudheer GN [MSFT]" <sudheer@online.microsoft.com> wrote in message
> news:e2VqGNzjHHA.4852@TK2MSFTNGP03.phx.gbl...
>> Hi,
>> It seems that permissions have changed on some registry/file entries.
>> Can you please send the following log file
>> C:\users\<user name>\AppData\Local\Microsoft\Windows\WindowsUpdate.log
>>
>> Please substitute <user name> with your windows user account name.
>>
>> Also, please open a Administrator command prompt and send the output of
>> the following commands
>> sc qc wuauserv
>> sc query wuauserv
>>
>> Open an Administrator command prompt by right clicking on Start -> All
>> Programs -> Accessories -> Command Prompt and selecting "Run as
>> Administrator" and clicking "Allow" for the elevation prompt
>>
>> --
>> Sudheer GN
>> Microsoft, WU Client
>>
>> This posting is provided "As Is" with no warranties, and confers no
>> rights.
>> Use of included script samples are subject to the terms specified at
>> http://www.microsoft.com/info/cpyright.htm
>>
>>
>> "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
>> news:C6524D74-6334-4253-AEAC-25DCD889BFA2@microsoft.com...
>>> Hi All,
>>>
>>> I have a Windows Vista ultimate 64 and Windows Update is not working,
>>> when I try (automatic or manual) to check for new updates I receive the
>>> error 80070005 and cantīt conclude it.
>>>
>>> I tried to do a system restore but itīs not resolve the problem.
>>>
>>> The last lines on WindowsUpdate.log has:

>



Reply With Quote
  #5  
Old 07-05-2007
Marcelo Cairo
 
Posts: n/a
Re: error WindowsUpdate_80070005

Hi,

Thank you for your help but unfortunately itīs not working. After install
WindowsUpdateAgent30-x64.exe and reboot the computer the problem was the
same. Here you have the new
C:\Users\MCairo\AppData\Local\Microsoft\Windows\WindowsUpdate.log and the
new command results after installation.

-----------------------
SERVICE_NAME: wuauserv
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START (DELAYED)
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Update
DEPENDENCIES : rpcss
SERVICE_START_NAME : LocalSystem
-----------------------
C:\Windows\system32>sc query wuauserv

SERVICE_NAME: wuauserv
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
-----------------------

Thanks,

Marcelo Cairo

"Sudheer GN [MSFT]" <sudheer@online.microsoft.com> wrote in message
news:uGDVSGGkHHA.4624@TK2MSFTNGP03.phx.gbl...
> Hi,
> Based on the log, it appears to be a permission issue with some registry
> entries.
> Can you please try downloading and installing the following file
> http://download.windowsupdate.com/v7...gent30-x64.exe
>
>
>
> This is an updated version of WU client as part of WSUS 3.0 release.
>
> The above URL is for 64-bit version since you mentioned that you have
> Vista ultimate 64-bit edition.
>
> Please see if installing the 3.0 client resolves the problem.
>
> --
> Sudheer GN
> Microsoft, WU Client
>
> This posting is provided "As Is" with no warranties, and confers no
> rights.
> Use of included script samples are subject to the terms specified at
> http://www.microsoft.com/info/cpyright.htm
>
>
>
> "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
> news:BEEB386D-C084-4FBD-9963-6054180A3886@microsoft.com...
>> Hi,
>>
>> Here you have the
>> C:\Users\MCairo\AppData\Local\Microsoft\Windows\WindowsUpdate.log
>>
>> ------------------------------
>> C:\Windows\system32>sc qc wuauserv
>> [SC] QueryServiceConfig SUCCESS
>>
>> SERVICE_NAME: wuauserv
>> TYPE : 20 WIN32_SHARE_PROCESS
>> START_TYPE : 2 AUTO_START (DELAYED)
>> ERROR_CONTROL : 1 NORMAL
>> BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
>> LOAD_ORDER_GROUP :
>> TAG : 0
>> DISPLAY_NAME : Windows Update
>> DEPENDENCIES : rpcss
>> SERVICE_START_NAME : LocalSystem
>> ----------------------------------
>> C:\Windows\system32>sc query wuauserv
>>
>> SERVICE_NAME: wuauserv
>> TYPE : 20 WIN32_SHARE_PROCESS
>> STATE : 4 RUNNING
>> (STOPPABLE, NOT_PAUSABLE,
>> ACCEPTS_SHUTDOWN)
>> WIN32_EXIT_CODE : 0 (0x0)
>> SERVICE_EXIT_CODE : 0 (0x0)
>> CHECKPOINT : 0x0
>> WAIT_HINT : 0x0
>> ---------------------------------------
>>
>>
>> Thanks a lot,
>>
>> Marcelo Cairo
>>
>>
>> "Sudheer GN [MSFT]" <sudheer@online.microsoft.com> wrote in message
>> news:e2VqGNzjHHA.4852@TK2MSFTNGP03.phx.gbl...
>>> Hi,
>>> It seems that permissions have changed on some registry/file entries.
>>> Can you please send the following log file
>>> C:\users\<user name>\AppData\Local\Microsoft\Windows\WindowsUpdate.log
>>>
>>> Please substitute <user name> with your windows user account name.
>>>
>>> Also, please open a Administrator command prompt and send the output of
>>> the following commands
>>> sc qc wuauserv
>>> sc query wuauserv
>>>
>>> Open an Administrator command prompt by right clicking on Start -> All
>>> Programs -> Accessories -> Command Prompt and selecting "Run as
>>> Administrator" and clicking "Allow" for the elevation prompt
>>>
>>> --
>>> Sudheer GN
>>> Microsoft, WU Client
>>>
>>> This posting is provided "As Is" with no warranties, and confers no
>>> rights.
>>> Use of included script samples are subject to the terms specified at
>>> http://www.microsoft.com/info/cpyright.htm
>>>
>>>
>>> "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
>>> news:C6524D74-6334-4253-AEAC-25DCD889BFA2@microsoft.com...
>>>> Hi All,
>>>>
>>>> I have a Windows Vista ultimate 64 and Windows Update is not working,
>>>> when I try (automatic or manual) to check for new updates I receive the
>>>> error 80070005 and cantīt conclude it.
>>>>
>>>> I tried to do a system restore but itīs not resolve the problem.
>>>>
>>>> The last lines on WindowsUpdate.log has:

>>

>
>


Reply With Quote
  #6  
Old 09-05-2007
MowGreen [MVP]
 
Posts: n/a
Re: error WindowsUpdate_80070005

Marcelo ... Sudheer posted this in regards to error 0x8007000B

> 1. Open an Administrator command prompt by *right clicking* on Start -> All
> Programs -> Accessories -> *Command Prompt* and selecting "Run as
> Administrator" and clicking "Allow" for the elevation prompt
> 2. In the command prompt, type the command below
>
> fsutil resource setautoreset true C:\
>
> Press Enter
> 3. Reboot the machine


Did that resolve the issue ?

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



Marcelo Cairo wrote:
> Hi,
>
> Thank you for your help but unfortunately itīs not working. After
> install WindowsUpdateAgent30-x64.exe and reboot the computer the problem
> was the same. Here you have the new
> C:\Users\MCairo\AppData\Local\Microsoft\Windows\WindowsUpdate.log and
> the new command results after installation.
>
> -----------------------
> SERVICE_NAME: wuauserv
> TYPE : 20 WIN32_SHARE_PROCESS
> START_TYPE : 2 AUTO_START (DELAYED)
> ERROR_CONTROL : 1 NORMAL
> BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
> LOAD_ORDER_GROUP :
> TAG : 0
> DISPLAY_NAME : Windows Update
> DEPENDENCIES : rpcss
> SERVICE_START_NAME : LocalSystem
> -----------------------
> C:\Windows\system32>sc query wuauserv
>
> SERVICE_NAME: wuauserv
> TYPE : 20 WIN32_SHARE_PROCESS
> STATE : 4 RUNNING
> (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
> WIN32_EXIT_CODE : 0 (0x0)
> SERVICE_EXIT_CODE : 0 (0x0)
> CHECKPOINT : 0x0
> WAIT_HINT : 0x0
> -----------------------
>
> Thanks,
>
> Marcelo Cairo
>
> "Sudheer GN [MSFT]" <sudheer@online.microsoft.com> wrote in message
> news:uGDVSGGkHHA.4624@TK2MSFTNGP03.phx.gbl...
>
>> Hi,
>> Based on the log, it appears to be a permission issue with some
>> registry entries.
>> Can you please try downloading and installing the following file
>> http://download.windowsupdate.com/v7...gent30-x64.exe
>>
>>
>>
>>
>> This is an updated version of WU client as part of WSUS 3.0 release.
>>
>> The above URL is for 64-bit version since you mentioned that you have
>> Vista ultimate 64-bit edition.
>>
>> Please see if installing the 3.0 client resolves the problem.
>>
>> --
>> Sudheer GN
>> Microsoft, WU Client
>>
>> This posting is provided "As Is" with no warranties, and confers no
>> rights.
>> Use of included script samples are subject to the terms specified at
>> http://www.microsoft.com/info/cpyright.htm
>>
>>
>>
>> "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
>> news:BEEB386D-C084-4FBD-9963-6054180A3886@microsoft.com...
>>
>>> Hi,
>>>
>>> Here you have the
>>> C:\Users\MCairo\AppData\Local\Microsoft\Windows\WindowsUpdate.log
>>>
>>> ------------------------------
>>> C:\Windows\system32>sc qc wuauserv
>>> [SC] QueryServiceConfig SUCCESS
>>>
>>> SERVICE_NAME: wuauserv
>>> TYPE : 20 WIN32_SHARE_PROCESS
>>> START_TYPE : 2 AUTO_START (DELAYED)
>>> ERROR_CONTROL : 1 NORMAL
>>> BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
>>> LOAD_ORDER_GROUP :
>>> TAG : 0
>>> DISPLAY_NAME : Windows Update
>>> DEPENDENCIES : rpcss
>>> SERVICE_START_NAME : LocalSystem
>>> ----------------------------------
>>> C:\Windows\system32>sc query wuauserv
>>>
>>> SERVICE_NAME: wuauserv
>>> TYPE : 20 WIN32_SHARE_PROCESS
>>> STATE : 4 RUNNING
>>> (STOPPABLE, NOT_PAUSABLE,
>>> ACCEPTS_SHUTDOWN)
>>> WIN32_EXIT_CODE : 0 (0x0)
>>> SERVICE_EXIT_CODE : 0 (0x0)
>>> CHECKPOINT : 0x0
>>> WAIT_HINT : 0x0
>>> ---------------------------------------
>>>
>>>
>>> Thanks a lot,
>>>
>>> Marcelo Cairo
>>>
>>>
>>> "Sudheer GN [MSFT]" <sudheer@online.microsoft.com> wrote in message
>>> news:e2VqGNzjHHA.4852@TK2MSFTNGP03.phx.gbl...
>>>
>>>> Hi,
>>>> It seems that permissions have changed on some registry/file entries.
>>>> Can you please send the following log file
>>>> C:\users\<user name>\AppData\Local\Microsoft\Windows\WindowsUpdate.log
>>>>
>>>> Please substitute <user name> with your windows user account name.
>>>>
>>>> Also, please open a Administrator command prompt and send the output of
>>>> the following commands
>>>> sc qc wuauserv
>>>> sc query wuauserv
>>>>
>>>> Open an Administrator command prompt by right clicking on Start -> All
>>>> Programs -> Accessories -> Command Prompt and selecting "Run as
>>>> Administrator" and clicking "Allow" for the elevation prompt
>>>>
>>>> --
>>>> Sudheer GN
>>>> Microsoft, WU Client
>>>>
>>>> This posting is provided "As Is" with no warranties, and confers no
>>>> rights.
>>>> Use of included script samples are subject to the terms specified at
>>>> http://www.microsoft.com/info/cpyright.htm
>>>>
>>>>
>>>> "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
>>>> news:C6524D74-6334-4253-AEAC-25DCD889BFA2@microsoft.com...
>>>>
>>>>> Hi All,
>>>>>
>>>>> I have a Windows Vista ultimate 64 and Windows Update is not working,
>>>>> when I try (automatic or manual) to check for new updates I receive
>>>>> the
>>>>> error 80070005 and cantīt conclude it.
>>>>>
>>>>> I tried to do a system restore but itīs not resolve the problem.
>>>>>
>>>>> The last lines on WindowsUpdate.log has:
>>>
>>>

>>
>>

Reply With Quote
  #7  
Old 09-05-2007
Sudheer GN [MSFT]
 
Posts: n/a
Re: error WindowsUpdate_80070005

H Marcelo,
I tried to send you a mail to get more logs, but havent received a response
Please respond to my email or follow-up with Windows update support from
http://support.microsoft.com/oas/def...spx?gprid=6527
to resolve the issue

There is no charge for support issues with Windows Update.

--
Sudheer GN
Microsoft, WU Client

This posting is provided "As Is" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm



"Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
news:96240FF5-9E09-405B-BAA6-FC4E14C77A36@microsoft.com...
> Hi,
>
> Thank you for your help but unfortunately itīs not working. After install
> WindowsUpdateAgent30-x64.exe and reboot the computer the problem was the
> same. Here you have the new
> C:\Users\MCairo\AppData\Local\Microsoft\Windows\WindowsUpdate.log and the
> new command results after installation.
>
> -----------------------
> SERVICE_NAME: wuauserv
> TYPE : 20 WIN32_SHARE_PROCESS
> START_TYPE : 2 AUTO_START (DELAYED)
> ERROR_CONTROL : 1 NORMAL
> BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
> LOAD_ORDER_GROUP :
> TAG : 0
> DISPLAY_NAME : Windows Update
> DEPENDENCIES : rpcss
> SERVICE_START_NAME : LocalSystem
> -----------------------
> C:\Windows\system32>sc query wuauserv
>
> SERVICE_NAME: wuauserv
> TYPE : 20 WIN32_SHARE_PROCESS
> STATE : 4 RUNNING
> (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
> WIN32_EXIT_CODE : 0 (0x0)
> SERVICE_EXIT_CODE : 0 (0x0)
> CHECKPOINT : 0x0
> WAIT_HINT : 0x0
> -----------------------
>
> Thanks,
>
> Marcelo Cairo
>
> "Sudheer GN [MSFT]" <sudheer@online.microsoft.com> wrote in message
> news:uGDVSGGkHHA.4624@TK2MSFTNGP03.phx.gbl...
>> Hi,
>> Based on the log, it appears to be a permission issue with some registry
>> entries.
>> Can you please try downloading and installing the following file
>> http://download.windowsupdate.com/v7...gent30-x64.exe
>>
>>
>>
>> This is an updated version of WU client as part of WSUS 3.0 release.
>>
>> The above URL is for 64-bit version since you mentioned that you have
>> Vista ultimate 64-bit edition.
>>
>> Please see if installing the 3.0 client resolves the problem.
>>
>> --
>> Sudheer GN
>> Microsoft, WU Client
>>
>> This posting is provided "As Is" with no warranties, and confers no
>> rights.
>> Use of included script samples are subject to the terms specified at
>> http://www.microsoft.com/info/cpyright.htm
>>
>>
>>
>> "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
>> news:BEEB386D-C084-4FBD-9963-6054180A3886@microsoft.com...
>>> Hi,
>>>
>>> Here you have the
>>> C:\Users\MCairo\AppData\Local\Microsoft\Windows\WindowsUpdate.log
>>>
>>> ------------------------------
>>> C:\Windows\system32>sc qc wuauserv
>>> [SC] QueryServiceConfig SUCCESS
>>>
>>> SERVICE_NAME: wuauserv
>>> TYPE : 20 WIN32_SHARE_PROCESS
>>> START_TYPE : 2 AUTO_START (DELAYED)
>>> ERROR_CONTROL : 1 NORMAL
>>> BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
>>> LOAD_ORDER_GROUP :
>>> TAG : 0
>>> DISPLAY_NAME : Windows Update
>>> DEPENDENCIES : rpcss
>>> SERVICE_START_NAME : LocalSystem
>>> ----------------------------------
>>> C:\Windows\system32>sc query wuauserv
>>>
>>> SERVICE_NAME: wuauserv
>>> TYPE : 20 WIN32_SHARE_PROCESS
>>> STATE : 4 RUNNING
>>> (STOPPABLE, NOT_PAUSABLE,
>>> ACCEPTS_SHUTDOWN)
>>> WIN32_EXIT_CODE : 0 (0x0)
>>> SERVICE_EXIT_CODE : 0 (0x0)
>>> CHECKPOINT : 0x0
>>> WAIT_HINT : 0x0
>>> ---------------------------------------
>>>
>>>
>>> Thanks a lot,
>>>
>>> Marcelo Cairo
>>>
>>>
>>> "Sudheer GN [MSFT]" <sudheer@online.microsoft.com> wrote in message
>>> news:e2VqGNzjHHA.4852@TK2MSFTNGP03.phx.gbl...
>>>> Hi,
>>>> It seems that permissions have changed on some registry/file entries.
>>>> Can you please send the following log file
>>>> C:\users\<user name>\AppData\Local\Microsoft\Windows\WindowsUpdate.log
>>>>
>>>> Please substitute <user name> with your windows user account name.
>>>>
>>>> Also, please open a Administrator command prompt and send the output of
>>>> the following commands
>>>> sc qc wuauserv
>>>> sc query wuauserv
>>>>
>>>> Open an Administrator command prompt by right clicking on Start -> All
>>>> Programs -> Accessories -> Command Prompt and selecting "Run as
>>>> Administrator" and clicking "Allow" for the elevation prompt
>>>>
>>>> --
>>>> Sudheer GN
>>>> Microsoft, WU Client
>>>>
>>>> This posting is provided "As Is" with no warranties, and confers no
>>>> rights.
>>>> Use of included script samples are subject to the terms specified at
>>>> http://www.microsoft.com/info/cpyright.htm
>>>>
>>>>
>>>> "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
>>>> news:C6524D74-6334-4253-AEAC-25DCD889BFA2@microsoft.com...
>>>>> Hi All,
>>>>>
>>>>> I have a Windows Vista ultimate 64 and Windows Update is not working,
>>>>> when I try (automatic or manual) to check for new updates I receive
>>>>> the
>>>>> error 80070005 and cantīt conclude it.
>>>>>
>>>>> I tried to do a system restore but itīs not resolve the problem.
>>>>>
>>>>> The last lines on WindowsUpdate.log has:
>>>

>>
>>

>



Reply With Quote
  #8  
Old 16-05-2007
Jandler Mayer
 
Posts: n/a
Re: error WindowsUpdate_80070005

Hello everyone,

I have a similar error except that I am using Vista Ultimate 32. Basically,
I was installing updates and up to a certain point I couldn't install anymore
and I get the error 80070005.

I used the solution

fsutil resource setautoreset true C:\

And I was able to install updates again. However, after installing updates
yesterday, I wasn't able to install any more today. So I used that solution
again

fsutil resource setautoreset true C:\

And I was able to install the remaining updates.

I'm waiting for another update to see if I can install or not or if I need
to type

fsutil resource setautoreset true C:\

for it to work. But for now, it seems that I always have to type that
command before. It looks like every updates screw up the resource manager.

"Sudheer GN [MSFT]" wrote:

> H Marcelo,
> I tried to send you a mail to get more logs, but havent received a response
> Please respond to my email or follow-up with Windows update support from
> http://support.microsoft.com/oas/def...spx?gprid=6527
> to resolve the issue
>
> There is no charge for support issues with Windows Update.
>
> --
> Sudheer GN
> Microsoft, WU Client
>
> This posting is provided "As Is" with no warranties, and confers no rights.
> Use of included script samples are subject to the terms specified at
> http://www.microsoft.com/info/cpyright.htm
>
>
>
> "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
> news:96240FF5-9E09-405B-BAA6-FC4E14C77A36@microsoft.com...
> > Hi,
> >
> > Thank you for your help but unfortunately itÂīs not working. After install
> > WindowsUpdateAgent30-x64.exe and reboot the computer the problem was the
> > same. Here you have the new
> > C:\Users\MCairo\AppData\Local\Microsoft\Windows\WindowsUpdate.log and the
> > new command results after installation.
> >
> > -----------------------
> > SERVICE_NAME: wuauserv
> > TYPE : 20 WIN32_SHARE_PROCESS
> > START_TYPE : 2 AUTO_START (DELAYED)
> > ERROR_CONTROL : 1 NORMAL
> > BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
> > LOAD_ORDER_GROUP :
> > TAG : 0
> > DISPLAY_NAME : Windows Update
> > DEPENDENCIES : rpcss
> > SERVICE_START_NAME : LocalSystem
> > -----------------------
> > C:\Windows\system32>sc query wuauserv
> >
> > SERVICE_NAME: wuauserv
> > TYPE : 20 WIN32_SHARE_PROCESS
> > STATE : 4 RUNNING
> > (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
> > WIN32_EXIT_CODE : 0 (0x0)
> > SERVICE_EXIT_CODE : 0 (0x0)
> > CHECKPOINT : 0x0
> > WAIT_HINT : 0x0
> > -----------------------
> >
> > Thanks,
> >
> > Marcelo Cairo
> >
> > "Sudheer GN [MSFT]" <sudheer@online.microsoft.com> wrote in message
> > news:uGDVSGGkHHA.4624@TK2MSFTNGP03.phx.gbl...
> >> Hi,
> >> Based on the log, it appears to be a permission issue with some registry
> >> entries.
> >> Can you please try downloading and installing the following file
> >> http://download.windowsupdate.com/v7...gent30-x64.exe
> >>
> >>
> >>
> >> This is an updated version of WU client as part of WSUS 3.0 release.
> >>
> >> The above URL is for 64-bit version since you mentioned that you have
> >> Vista ultimate 64-bit edition.
> >>
> >> Please see if installing the 3.0 client resolves the problem.
> >>
> >> --
> >> Sudheer GN
> >> Microsoft, WU Client
> >>
> >> This posting is provided "As Is" with no warranties, and confers no
> >> rights.
> >> Use of included script samples are subject to the terms specified at
> >> http://www.microsoft.com/info/cpyright.htm
> >>
> >>
> >>
> >> "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
> >> news:BEEB386D-C084-4FBD-9963-6054180A3886@microsoft.com...
> >>> Hi,
> >>>
> >>> Here you have the
> >>> C:\Users\MCairo\AppData\Local\Microsoft\Windows\WindowsUpdate.log
> >>>
> >>> ------------------------------
> >>> C:\Windows\system32>sc qc wuauserv
> >>> [SC] QueryServiceConfig SUCCESS
> >>>
> >>> SERVICE_NAME: wuauserv
> >>> TYPE : 20 WIN32_SHARE_PROCESS
> >>> START_TYPE : 2 AUTO_START (DELAYED)
> >>> ERROR_CONTROL : 1 NORMAL
> >>> BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
> >>> LOAD_ORDER_GROUP :
> >>> TAG : 0
> >>> DISPLAY_NAME : Windows Update
> >>> DEPENDENCIES : rpcss
> >>> SERVICE_START_NAME : LocalSystem
> >>> ----------------------------------
> >>> C:\Windows\system32>sc query wuauserv
> >>>
> >>> SERVICE_NAME: wuauserv
> >>> TYPE : 20 WIN32_SHARE_PROCESS
> >>> STATE : 4 RUNNING
> >>> (STOPPABLE, NOT_PAUSABLE,
> >>> ACCEPTS_SHUTDOWN)
> >>> WIN32_EXIT_CODE : 0 (0x0)
> >>> SERVICE_EXIT_CODE : 0 (0x0)
> >>> CHECKPOINT : 0x0
> >>> WAIT_HINT : 0x0
> >>> ---------------------------------------
> >>>
> >>>
> >>> Thanks a lot,
> >>>
> >>> Marcelo Cairo
> >>>
> >>>
> >>> "Sudheer GN [MSFT]" <sudheer@online.microsoft.com> wrote in message
> >>> news:e2VqGNzjHHA.4852@TK2MSFTNGP03.phx.gbl...
> >>>> Hi,
> >>>> It seems that permissions have changed on some registry/file entries.
> >>>> Can you please send the following log file
> >>>> C:\users\<user name>\AppData\Local\Microsoft\Windows\WindowsUpdate.log
> >>>>
> >>>> Please substitute <user name> with your windows user account name.
> >>>>
> >>>> Also, please open a Administrator command prompt and send the output of
> >>>> the following commands
> >>>> sc qc wuauserv
> >>>> sc query wuauserv
> >>>>
> >>>> Open an Administrator command prompt by right clicking on Start -> All
> >>>> Programs -> Accessories -> Command Prompt and selecting "Run as
> >>>> Administrator" and clicking "Allow" for the elevation prompt
> >>>>
> >>>> --
> >>>> Sudheer GN
> >>>> Microsoft, WU Client
> >>>>
> >>>> This posting is provided "As Is" with no warranties, and confers no
> >>>> rights.
> >>>> Use of included script samples are subject to the terms specified at
> >>>> http://www.microsoft.com/info/cpyright.htm
> >>>>
> >>>>
> >>>> "Marcelo Cairo" <marcelocairo@gmail.com> wrote in message
> >>>> news:C6524D74-6334-4253-AEAC-25DCD889BFA2@microsoft.com...
> >>>>> Hi All,
> >>>>>
> >>>>> I have a Windows Vista ultimate 64 and Windows Update is not working,
> >>>>> when I try (automatic or manual) to check for new updates I receive
> >>>>> the
> >>>>> error 80070005 and cantÂīt conclude it.
> >>>>>
> >>>>> I tried to do a system restore but itÂīs not resolve the problem.
> >>>>>
> >>>>> The last lines on WindowsUpdate.log has:
> >>>
> >>
> >>

> >

>
>
>

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