Microsoft Update in Windows XP SP2 fails

I am not able to get any of my remaining updates to successfully complete.

I had to manually install Windows Genuine Advantage Notification (KB905474)
just to get it to install at all. Now, it doesn't show up as an option in
Microsoft Update.

I still have definitions for Windows Defender remaining to be installed. I
also have Update for Microsoft Core XML Services (MSXML) 6.0 Service Pack 1
(KB934268) left to be installed.

Everything finishes downloading in Microsoft Update but everything ends up
failing. The installations never initialize.

Any ideas on how I can proceed ?

For the Windows Defender definition issue, please go here:
http://www.microsoft.com/security/portal/default.aspx

Under 'Latest Versions', click the 32bit Definitions or 64bit
Definitions link, depending on which is installed.
Save mpas-fe.exe
When the download is complete, close the browser and then run
mpas-fe.exe

For KB934268, go here:
http://www.microsoft.com/downloads/d...displaylang=en

Download msxml6_x86.msi [if the system is 32 bit; if it's 64 bit, then
download msxml6_x64.msi]
When the download is finished, then double click msxml6_x86.msi
IF three options are presented, Modify / Repair /Remove, choose REMOVE
Restart the system afterwards if REMOVE was used or presented as an option

IF three options are NOT presented then install KB934268

If the installation should fail there will be a log file that may
contain clues as to why. It will either be in the WINDOWS directory
[folder] and be named KB934268.log or, a randomly named folder will be
created on the root drive, usually C:\.
Open it and the log contained within.
Post back with the contents of the log, please.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



M0rpheu$ :) wrote:

> I am not able to get any of my remaining updates to successfully complete.
>
> I had to manually install Windows Genuine Advantage Notification (KB905474)
> just to get it to install at all. Now, it doesn't show up as an option in
> Microsoft Update.
>
> I still have definitions for Windows Defender remaining to be installed. I
> also have Update for Microsoft Core XML Services (MSXML) 6.0 Service Pack 1
> (KB934268) left to be installed.
>
> Everything finishes downloading in Microsoft Update but everything ends up
> failing. The installations never initialize.
>
> Any ideas on how I can proceed ?

Hello MowGreen [MVP],

I thank you for your suggestions. They seem to have worked nicely to
install those updates.

After I installed the updates I openned up Internet Explorer 7 (IE7) & did a
Custom check for Microsoft Updates. Here's what it gave me (all critical
updates):

Update for Windows XP (KB930916)
Windows Malicious Software Removal Tool - May 2007 (KB890830)
Cumulative Security Update for Internet Explorer 7 for Windows XP (KB931768)
Security Update for Excel 2007 (KB934670)
Security Update for Office 2007 (KB933688)
Security Update for Office 2007 (KB934062)
Update for Office 2007 (KB934393)
Update for Outlook 2007 Junk Email Filter (KB934655)
Update for Word 2007 (KB934173)
Security Update for CAPICOM (KB931906)

They all downloaded just fine but right as the installation tries to
initialize it fails. ALL of the installations fail.

Something is interfering with Microsoft Update's ability to do its job
(install updates on my computer).

Any ideas on how to proceed ?

Thank you for your time.
--
M0rpheu$ is here.


"MowGreen [MVP]" wrote:

> For the Windows Defender definition issue, please go here:
> http://www.microsoft.com/security/portal/default.aspx
>
> Under 'Latest Versions', click the 32bit Definitions or 64bit
> Definitions link, depending on which is installed.
> Save mpas-fe.exe
> When the download is complete, close the browser and then run
> mpas-fe.exe
>
> For KB934268, go here:
> http://www.microsoft.com/downloads/d...displaylang=en
>
> Download msxml6_x86.msi [if the system is 32 bit; if it's 64 bit, then
> download msxml6_x64.msi]
> When the download is finished, then double click msxml6_x86.msi
> IF three options are presented, Modify / Repair /Remove, choose REMOVE
> Restart the system afterwards if REMOVE was used or presented as an option
>
> IF three options are NOT presented then install KB934268
>
> If the installation should fail there will be a log file that may
> contain clues as to why. It will either be in the WINDOWS directory
> [folder] and be named KB934268.log or, a randomly named folder will be
> created on the root drive, usually C:\.
> Open it and the log contained within.
> Post back with the contents of the log, please.
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> M0rpheu$ :) wrote:
>
> > I am not able to get any of my remaining updates to successfully complete.
> >
> > I had to manually install Windows Genuine Advantage Notification (KB905474)
> > just to get it to install at all. Now, it doesn't show up as an option in
> > Microsoft Update.
> >
> > I still have definitions for Windows Defender remaining to be installed. I
> > also have Update for Microsoft Core XML Services (MSXML) 6.0 Service Pack 1
> > (KB934268) left to be installed.
> >
> > Everything finishes downloading in Microsoft Update but everything ends up
> > failing. The installations never initialize.
> >
> > Any ideas on how I can proceed ?
>

You're mowst welcome, M0rpheu$
Please post the last 50 or so lines of the WindowsUpdate.log, located in
the WINDOWS directory [folder], into your reply and we'll proceed from
there.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



M0rpheu$ :) wrote:

> Hello MowGreen [MVP],
>
> I thank you for your suggestions. They seem to have worked nicely to
> install those updates.
>
> After I installed the updates I openned up Internet Explorer 7 (IE7) & did a
> Custom check for Microsoft Updates. Here's what it gave me (all critical
> updates):
>
> Update for Windows XP (KB930916)
> Windows Malicious Software Removal Tool - May 2007 (KB890830)
> Cumulative Security Update for Internet Explorer 7 for Windows XP (KB931768)
> Security Update for Excel 2007 (KB934670)
> Security Update for Office 2007 (KB933688)
> Security Update for Office 2007 (KB934062)
> Update for Office 2007 (KB934393)
> Update for Outlook 2007 Junk Email Filter (KB934655)
> Update for Word 2007 (KB934173)
> Security Update for CAPICOM (KB931906)
>
> They all downloaded just fine but right as the installation tries to
> initialize it fails. ALL of the installations fail.
>
> Something is interfering with Microsoft Update's ability to do its job
> (install updates on my computer).
>
> Any ideas on how to proceed ?
>
> Thank you for your time.

Ok, for some reason Automatic Updates seemed to resolved it's issues on its
own. Today when I went to manually check for updates there weren't any
available.

In case you might locate any reason as to why the installations weren't
initializing a week ago I have included the last 50 lines of May 2nd's logs.
I have NO CLUE which lines are important and which lines are not. I hope
this helps.

Anyways, if this isn't the info you need just let me know. For now, I know
it is working. I wouldn't mind knowing what caused the issue and any steps
that could lead to a resolution next time should this issue recur.

Thank you for your time.

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

2007-05-02 12:56:28 2648 b88 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2007-05-02 12:56:28 1096 530 Agent *************
2007-05-02 12:56:28 1096 530 Agent ** START ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2007-05-02 12:56:28 1096 530 Agent *********
2007-05-02 12:56:32 1096 530 Agent * Added update
{36FFE611-A706-3E6D-CA25-C882035689EA}.101 to search result
2007-05-02 12:56:32 1096 530 Agent * Added update
{6BE5D5F8-A1A0-4531-A10F-ABBFD0B81355}.101 to search result
2007-05-02 12:56:32 1096 530 Agent * Found 2 updates and 25 categories in
search
2007-05-02 12:56:32 1096 530 Agent *********
2007-05-02 12:56:32 1096 530 Agent ** END ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2007-05-02 12:56:32 1096 530 Agent *************
2007-05-02 12:56:32 2648 e94 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2007-05-02 12:56:32 2648 e94 COMAPI - Updates found = 2
2007-05-02 12:56:32 2648 e94 COMAPI ---------
2007-05-02 12:56:32 2648 e94 COMAPI -- END -- COMAPI: Search [ClientId =
MicrosoftUpdate]
2007-05-02 12:56:32 2648 e94 COMAPI -------------
2007-05-02 12:56:32 1096 530 Report REPORT EVENT:
{2872DB46-9839-417D-91D1-96B15E6532E0} 2007-05-02
12:56:27-0600 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 MicrosoftUpdate Success Software Synchronization Agent has finished detecting items.
2007-05-02 12:57:03 2648 b88 COMAPI -------------
2007-05-02 12:57:03 2648 b88 COMAPI -- START -- COMAPI: Install [ClientId =
MicrosoftUpdate]
2007-05-02 12:57:03 2648 b88 COMAPI ---------
2007-05-02 12:57:03 2648 b88 COMAPI - Allow source prompts: Yes; Forced:
No; Force quiet: No
2007-05-02 12:57:03 2648 b88 COMAPI - Updates in request: 2
2007-05-02 12:57:03 2648 b88 COMAPI - ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2007-05-02 12:57:03 2648 b88 COMAPI - Updates to install = 2
2007-05-02 12:57:03 2648 b88 COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2007-05-02 12:57:03 1096 530 Agent *************
2007-05-02 12:57:03 1096 530 Agent ** START ** Agent: Installing updates
[CallerId = MicrosoftUpdate]
2007-05-02 12:57:03 1096 530 Agent *********
2007-05-02 12:57:03 1096 530 Agent * Updates to install = 2
2007-05-02 12:57:03 1096 530 Agent * Title = <NULL>
2007-05-02 12:57:03 1096 530 Agent * UpdateId =
{36FFE611-A706-3E6D-CA25-C882035689EA}.101
2007-05-02 12:57:03 1096 530 Agent * Bundles 1 updates:
2007-05-02 12:57:03 1096 530 Agent *
{2B36FEB4-B8A7-BB1C-1285-B238BAB00377}.101
2007-05-02 12:57:03 1096 530 Agent * Title = <NULL>
2007-05-02 12:57:03 1096 530 Agent * UpdateId =
{6BE5D5F8-A1A0-4531-A10F-ABBFD0B81355}.101
2007-05-02 12:57:03 1096 530 Agent * Bundles 1 updates:
2007-05-02 12:57:03 1096 530 Agent *
{EF16FCAF-2FD3-4655-8481-CF1169489681}.101
2007-05-02 12:57:05 1096 530 Service WARNING: GetUserTokenFromSessionId
failed with hr 0x800704dd
2007-05-02 12:57:05 1096 530 Agent * WARNING: Exit code = 0x80240020
2007-05-02 12:57:05 1096 530 Agent *********
2007-05-02 12:57:05 1096 530 Agent ** END ** Agent: Installing updates
[CallerId = MicrosoftUpdate]
2007-05-02 12:57:05 1096 530 Agent *************
2007-05-02 12:57:05 1096 530 Agent WARNING: WU client failed installing
updates with error 0x80240020
2007-05-02 12:57:05 2648 e2c COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2007-05-02 12:57:05 2648 e2c COMAPI - Install call failed
2007-05-02 12:57:05 2648 e2c COMAPI - Reboot required = No
2007-05-02 12:57:05 2648 e2c COMAPI - WARNING: Exit code = 0x80240FFF;
Call error code = 0x80240020
2007-05-02 12:57:05 2648 e2c COMAPI ---------
2007-05-02 12:57:05 2648 e2c COMAPI -- END -- COMAPI: Install [ClientId =
MicrosoftUpdate]
2007-05-02 12:57:05 2648 e2c COMAPI -------------
2007-05-02 12:57:06 2648 b88 COMAPI WARNING: Operation failed due to earlier
error, hr=80240020

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

--
M0rpheu$ is here.


"MowGreen [MVP]" wrote:

> You're mowst welcome, M0rpheu$
> Please post the last 50 or so lines of the WindowsUpdate.log, located in
> the WINDOWS directory [folder], into your reply and we'll proceed from
> there.
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> M0rpheu$ :) wrote:
>
> > Hello MowGreen [MVP],
> >
> > I thank you for your suggestions. They seem to have worked nicely to
> > install those updates.
> >
> > After I installed the updates I openned up Internet Explorer 7 (IE7) & did a
> > Custom check for Microsoft Updates. Here's what it gave me (all critical
> > updates):
> >
> > Update for Windows XP (KB930916)
> > Windows Malicious Software Removal Tool - May 2007 (KB890830)
> > Cumulative Security Update for Internet Explorer 7 for Windows XP (KB931768)
> > Security Update for Excel 2007 (KB934670)
> > Security Update for Office 2007 (KB933688)
> > Security Update for Office 2007 (KB934062)
> > Update for Office 2007 (KB934393)
> > Update for Outlook 2007 Junk Email Filter (KB934655)
> > Update for Word 2007 (KB934173)
> > Security Update for CAPICOM (KB931906)
> >
> > They all downloaded just fine but right as the installation tries to
> > initialize it fails. ALL of the installations fail.
> >
> > Something is interfering with Microsoft Update's ability to do its job
> > (install updates on my computer).
> >
> > Any ideas on how to proceed ?
> >
> > Thank you for your time.
>

M0rpheu$,

Glad to hear that the system healed itself <w> These errors in the WU
log are the 'culprits' -

> 2007-05-02 12:57:05 1096 530 Service WARNING: GetUserTokenFromSessionId
> failed with hr 0x800704dd
> 2007-05-02 12:57:05 1096 530 Agent * WARNING: Exit code = 0x80240020

0x80240020 SUS_E_NO_INTERACTIVE_USER interactive user is missing to
finish the operation

0x800704DD Error_Not_Logged_On to network

There is a Knowledge Base article with both errors *featured*:
http://support.microsoft.com/kb/910341

> CAUSE
> This problem occurs if the Automatic Updates service cannot impersonate the logged-on
> user to finish downloading and installing the update.

Not sure if that was the cause or it was just related to the latest
version of the Windows Update Agent that is being released/installed.
IF the issue should appear again, suggest you employ the steps laid out
in the KB article.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



M0rpheu$ :) wrote:

> Ok, for some reason Automatic Updates seemed to resolved it's issues on its
> own. Today when I went to manually check for updates there weren't any
> available.
>
> In case you might locate any reason as to why the installations weren't
> initializing a week ago I have included the last 50 lines of May 2nd's logs.
> I have NO CLUE which lines are important and which lines are not. I hope
> this helps.
>
> Anyways, if this isn't the info you need just let me know. For now, I know
> it is working. I wouldn't mind knowing what caused the issue and any steps
> that could lead to a resolution next time should this issue recur.
>
> Thank you for your time.
>
> -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
>
> 2007-05-02 12:56:28 2648 b88 COMAPI <<-- SUBMITTED -- COMAPI: Search
> [ClientId = MicrosoftUpdate]
> 2007-05-02 12:56:28 1096 530 Agent *************
> 2007-05-02 12:56:28 1096 530 Agent ** START ** Agent: Finding updates
> [CallerId = MicrosoftUpdate]
> 2007-05-02 12:56:28 1096 530 Agent *********
> 2007-05-02 12:56:32 1096 530 Agent * Added update
> {36FFE611-A706-3E6D-CA25-C882035689EA}.101 to search result
> 2007-05-02 12:56:32 1096 530 Agent * Added update
> {6BE5D5F8-A1A0-4531-A10F-ABBFD0B81355}.101 to search result
> 2007-05-02 12:56:32 1096 530 Agent * Found 2 updates and 25 categories in
> search
> 2007-05-02 12:56:32 1096 530 Agent *********
> 2007-05-02 12:56:32 1096 530 Agent ** END ** Agent: Finding updates
> [CallerId = MicrosoftUpdate]
> 2007-05-02 12:56:32 1096 530 Agent *************
> 2007-05-02 12:56:32 2648 e94 COMAPI >>-- RESUMED -- COMAPI: Search
> [ClientId = MicrosoftUpdate]
> 2007-05-02 12:56:32 2648 e94 COMAPI - Updates found = 2
> 2007-05-02 12:56:32 2648 e94 COMAPI ---------
> 2007-05-02 12:56:32 2648 e94 COMAPI -- END -- COMAPI: Search [ClientId =
> MicrosoftUpdate]
> 2007-05-02 12:56:32 2648 e94 COMAPI -------------
> 2007-05-02 12:56:32 1096 530 Report REPORT EVENT:
> {2872DB46-9839-417D-91D1-96B15E6532E0} 2007-05-02
> 12:56:27-0600 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 MicrosoftUpdate Success Software Synchronization Agent has finished detecting items.
> 2007-05-02 12:57:03 2648 b88 COMAPI -------------
> 2007-05-02 12:57:03 2648 b88 COMAPI -- START -- COMAPI: Install [ClientId =
> MicrosoftUpdate]
> 2007-05-02 12:57:03 2648 b88 COMAPI ---------
> 2007-05-02 12:57:03 2648 b88 COMAPI - Allow source prompts: Yes; Forced:
> No; Force quiet: No
> 2007-05-02 12:57:03 2648 b88 COMAPI - Updates in request: 2
> 2007-05-02 12:57:03 2648 b88 COMAPI - ServiceID =
> {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2007-05-02 12:57:03 2648 b88 COMAPI - Updates to install = 2
> 2007-05-02 12:57:03 2648 b88 COMAPI <<-- SUBMITTED -- COMAPI: Install
> [ClientId = MicrosoftUpdate]
> 2007-05-02 12:57:03 1096 530 Agent *************
> 2007-05-02 12:57:03 1096 530 Agent ** START ** Agent: Installing updates
> [CallerId = MicrosoftUpdate]
> 2007-05-02 12:57:03 1096 530 Agent *********
> 2007-05-02 12:57:03 1096 530 Agent * Updates to install = 2
> 2007-05-02 12:57:03 1096 530 Agent * Title = <NULL>
> 2007-05-02 12:57:03 1096 530 Agent * UpdateId =
> {36FFE611-A706-3E6D-CA25-C882035689EA}.101
> 2007-05-02 12:57:03 1096 530 Agent * Bundles 1 updates:
> 2007-05-02 12:57:03 1096 530 Agent *
> {2B36FEB4-B8A7-BB1C-1285-B238BAB00377}.101
> 2007-05-02 12:57:03 1096 530 Agent * Title = <NULL>
> 2007-05-02 12:57:03 1096 530 Agent * UpdateId =
> {6BE5D5F8-A1A0-4531-A10F-ABBFD0B81355}.101
> 2007-05-02 12:57:03 1096 530 Agent * Bundles 1 updates:
> 2007-05-02 12:57:03 1096 530 Agent *
> {EF16FCAF-2FD3-4655-8481-CF1169489681}.101
> 2007-05-02 12:57:05 1096 530 Service WARNING: GetUserTokenFromSessionId
> failed with hr 0x800704dd
> 2007-05-02 12:57:05 1096 530 Agent * WARNING: Exit code = 0x80240020
> 2007-05-02 12:57:05 1096 530 Agent *********
> 2007-05-02 12:57:05 1096 530 Agent ** END ** Agent: Installing updates
> [CallerId = MicrosoftUpdate]
> 2007-05-02 12:57:05 1096 530 Agent *************
> 2007-05-02 12:57:05 1096 530 Agent WARNING: WU client failed installing
> updates with error 0x80240020
> 2007-05-02 12:57:05 2648 e2c COMAPI >>-- RESUMED -- COMAPI: Install
> [ClientId = MicrosoftUpdate]
> 2007-05-02 12:57:05 2648 e2c COMAPI - Install call failed
> 2007-05-02 12:57:05 2648 e2c COMAPI - Reboot required = No
> 2007-05-02 12:57:05 2648 e2c COMAPI - WARNING: Exit code = 0x80240FFF;
> Call error code = 0x80240020
> 2007-05-02 12:57:05 2648 e2c COMAPI ---------
> 2007-05-02 12:57:05 2648 e2c COMAPI -- END -- COMAPI: Install [ClientId =
> MicrosoftUpdate]
> 2007-05-02 12:57:05 2648 e2c COMAPI -------------
> 2007-05-02 12:57:06 2648 b88 COMAPI WARNING: Operation failed due to earlier
> error, hr=80240020
>
> -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
>