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| Tags: 0x00000000, 0xc000026c, boot, c000021a, fatal error, kb925902 |
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#1
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| KB925902 update causes STOP:c000021A fatal error at boot
installed, the PC would boot into a BSOD with "STOP:c000021A {Fatal System Error} The Session Manager Initialization System terminated unexpectedly with a status of 0xc000026c (0x00000000 0x00000000) The system has been shut down. None of the start up options would get the machine booted. It's running XP Home SP2 with all prior updates installed. In the end, I got the Recovery Console up and running and removed the KB925902 update by running 'batch spuninst.txt' This removed the BSOD problem and allowed the machine to boot OK. So, the machine's now running but I'm without the KB925902 update and have disabled Automatic Updates to prevent it installing for the time being. Two possibilities seem to exist: 1) There's a problem with the KB925902 update which needs to be fixed. 2) There's some other incompatibility on my machine which is causing the BSOD when the KB925902 update is applied. Any thoughts please? I gather elsewhere that the STOP message above is indicative of a security or permissions problem with system processes towards the end of the boot. |
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#2
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Most likely. Do you have overclocked your machine? Or "tuned" otherwise? Hm, which applications/services are running in the background and were running while applying the update? Do you have looked for updated system drivers (BIOS, chipset etc.) for your system? |
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#3
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An update... I've just called Product Support Services. They tell me that the KB925902 update is incompatible with my XP Home SP2 and they recommend that I hide the update to prevent its installation. I can't see the sense in this. KB925902 was issued to fix a security vulnerability which I would then still have, so this doesn't fix the problem. I'm running Windows Vista premium and I can't even install this update. |
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#4
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| RE: KB925902 update causes STOP:c000021A fatal error at boot
I noticed your searching and posting about this issue on the web... and finally came across your solution.. Many thanks, as this stupid update took down my windows 2003 server... Not wanting to lose a whole week of clients data, I was so glad to see this solution.. I thank you... for saving my server... I only wish Microsoft would own up to issues like this one. How an update can take down systems is beyond me. Interesting is that this kb925902 update only killed one of my 2003 servers. Of course it had to kill the one that had the most important info... |
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#5
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| Re: KB925902 update causes STOP:c000021A fatal error at boot
Why are you only now installing a security update from 2007? The corresponding KB article mentions an issue with some printer drivers which can cause a system crash, but nothing about failures to boot. If they were common, it is likely that the problem would be documented. In more general terms, when an update causes a system to fail the most common causes are an already existing malware infection or faulty device drivers or other third-party kernel-mode components (such as antivirus software). Unfortunately there are too many possible combinations of hardware and software out there for Microsoft to test updates on all of them. (Once in a while the update really is at fault, of course, in which case Microsoft usually withdraw the update until it can be corrected.) |
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