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Installation of Windows Server2003-KB914961-SP2-x86-ENU.exe fails

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  #1  
Old 05-04-2007
ThomasR.
 
Posts: n/a
Installation of Windows Server2003-KB914961-SP2-x86-ENU.exe fails

I tried to install SP2 Service Pack on our 2 Windows 2003 Enterprise Servers
working as a cluster. I got error Message: Service Pack 2 Setup Error. Setup
could not verify the integrity of the file Update.inf. Make sure the
Cryptographic service is running on this computer.

I tried several hints posted here but the problem still exist.

could someone check my svcpack.log file and get me an hint how to solve the
problem:

4.125:
================================================================================
4.140: 2007/04/05 10:04:16.252 (local)
4.140: c:\30967b5d209ead99a0\i386\update\update.exe (version 6.3.4.1)
4.156: Service Pack started with following command line:
4.156: In Function GetBuildType, line 1170, RegOpenKeyEx failed with error 0x2
4.265: Return Value From OnACPower = 1
4.265: OnACPower returned value( 0x1 ) which is Equal To 0x1
4.265: Condition succeeded for section OnACPower.Section in Line 1 of
PreRequisite
4.281: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To
halcmpx.dll
4.281: Condition succeeded for section CustomHalUnisysBlock.Section in Line
2 of PreRequisite
4.281: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To
Unisys CMP Server ACPI HAL
4.281: First Condition in CustomHalUniSysBlock.Section2 Succeeded
4.281: Condition succeeded for section CustomHalUniSysBlock.Section2 in Line
3 of PreRequisite
4.281: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To
HALSRAAC.DLL
4.281: Condition succeeded for section CustomHalStratusBlock.Section in Line
4 of PreRequisite
4.281: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To
halce52.dll
4.281: Condition succeeded for section CustomHalMarathonBlock.Section in
Line 5 of PreRequisite
4.281: Service SpUpdSvc Not Registered in SCM 0x424
4.281: Condition succeeded for section SpUpdSvcBlock.Section in Line 6 of
PreRequisite
4.281: Start is Present
4.281: SYSTEM\CurrentControlSet\Services\MSDTC\Start is Not Equal To
Specified Value
4.281: Second Condition in MSDTC.Not.Disabled Succeeded
4.281: Condition succeeded for section MDSTC.Check.Disabled in Line 7 of
PreRequisite
4.281: C:\WINDOWS\system32\DRIVERS\elxsli2.sys is Not Present
4.281: First Condition in Emulex.Driver.Compat.Check.Section Succeeded
4.281: Condition succeeded for section Emulex.Driver.Compat.Check.Section in
Line 8 of PreRequisite
4.297: C:\WINDOWS\system32\DRIVERS\ql40xx.sys is Not Present
4.297: First Condition in Qlogic.Driver.Compat.Check.Section Succeeded
4.297: Condition succeeded for section Qlogic.Driver.Compat.Check.Section in
Line 9 of PreRequisite
4.297: HotfixRefreshRequired is Not Present
4.297: First Condition in HotfixRefresh.Registry.Check.Section Succeeded
4.297: Condition succeeded for section HotfixRefresh.Registry.Check.Section
in Line 10 of PreRequisite
8.672: InstallInfCatalogFile: Installing
c:\30967b5d209ead99a0\i386\update\SP2.cat as _000000_.cat...
8.687: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
c:\windows\_000000_.cat
8.812: InstallCatalogFile: InstallCatalog failed for
c:\windows\_000000_.cat; error=0xfffffbfe.
8.812: InstallInfCatalogFile: Installation failed; error=0x00000002.
8.812: IsInfFileTrusted: ValidateSingleFileSignature Failed:
STR_FAILED_INF_INTEGRITY
8.812: Service Pack 2 Setup encountered an error: Setup could not verify
the integrity of the file Update.inf. Make sure the Cryptographic service is
running on this computer.
9.125: CleanupTrustedInfFile: GetFileAttributes for
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem27.cat
failed: 0x2
9.125: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine
value, error 0x2
9.125: DoInstallation: Failed to unregistering spuninst.exe for recovery.
9.125: Setup could not verify the integrity of the file Update.inf. Make
sure the Cryptographic service is running on this computer.
185.562: Message displayed to the user: Setup could not verify the integrity
of the file Update.inf. Make sure the Cryptographic service is running on
this computer.
185.562: User Input: OK
185.562: Update.exe extended error code = 0xf0da
185.562: Update.exe return code was masked to 0x643 for MSI custom action
compliance.


Thx Thomas


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  #2  
Old 16-04-2007
Kiran
 
Posts: n/a
Re: Installation of Windows Server2003-KB914961-SP2-x86-ENU.exe fails

On Apr 5, 4:54 am, ThomasR. <Thoma...@discussions.microsoft.com>
wrote:
> I tried to install SP2 Service Pack on our 2 Windows 2003 Enterprise Servers
> working as a cluster. I got error Message: Service Pack 2 Setup Error. Setup
> could not verify the integrity of the file Update.inf. Make sure the
> Cryptographic service is running on this computer.
>
> I tried several hints posted here but the problem still exist.
>
> could someone check my svcpack.log file and get me an hint how to solve the
> problem:
>
> 4.125:
> ================================================================================
> 4.140: 2007/04/05 10:04:16.252 (local)
> 4.140: c:\30967b5d209ead99a0\i386\update\update.exe (version 6.3.4.1)
> 4.156: Service Pack started with following command line:
> 4.156: In Function GetBuildType, line 1170, RegOpenKeyExfailedwith error 0x2
> 4.265: Return Value From OnACPower = 1
> 4.265: OnACPower returned value( 0x1 ) which is Equal To 0x1
> 4.265: Condition succeeded for section OnACPower.Section in Line 1 of
> PreRequisite
> 4.281: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To
> halcmpx.dll
> 4.281: Condition succeeded for section CustomHalUnisysBlock.Section in Line
> 2 of PreRequisite
> 4.281: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To
> Unisys CMP Server ACPI HAL
> 4.281: First Condition in CustomHalUniSysBlock.Section2 Succeeded
> 4.281: Condition succeeded for section CustomHalUniSysBlock.Section2 in Line
> 3 of PreRequisite
> 4.281: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To
> HALSRAAC.DLL
> 4.281: Condition succeeded for section CustomHalStratusBlock.Section in Line
> 4 of PreRequisite
> 4.281: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To
> halce52.dll
> 4.281: Condition succeeded for section CustomHalMarathonBlock.Section in
> Line 5 of PreRequisite
> 4.281: Service SpUpdSvc Not Registered in SCM 0x424
> 4.281: Condition succeeded for section SpUpdSvcBlock.Section in Line 6 of
> PreRequisite
> 4.281: Start is Present
> 4.281: SYSTEM\CurrentControlSet\Services\MSDTC\Start is Not Equal To
> Specified Value
> 4.281: Second Condition in MSDTC.Not.Disabled Succeeded
> 4.281: Condition succeeded for section MDSTC.Check.Disabled in Line 7 of
> PreRequisite
> 4.281: C:\WINDOWS\system32\DRIVERS\elxsli2.sys is Not Present
> 4.281: First Condition in Emulex.Driver.Compat.Check.Section Succeeded
> 4.281: Condition succeeded for section Emulex.Driver.Compat.Check.Section in
> Line 8 of PreRequisite
> 4.297: C:\WINDOWS\system32\DRIVERS\ql40xx.sys is Not Present
> 4.297: First Condition in Qlogic.Driver.Compat.Check.Section Succeeded
> 4.297: Condition succeeded for section Qlogic.Driver.Compat.Check.Section in
> Line 9 of PreRequisite
> 4.297: HotfixRefreshRequired is Not Present
> 4.297: First Condition in HotfixRefresh.Registry.Check.Section Succeeded
> 4.297: Condition succeeded for section HotfixRefresh.Registry.Check.Section
> in Line 10 of PreRequisite
> 8.672:InstallInfCatalogFile: Installing
> c:\30967b5d209ead99a0\i386\update\SP2.cat as _000000_.cat...
> 8.687: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
> c:\windows\_000000_.cat
> 8.812: InstallCatalogFile: InstallCatalogfailedfor
> c:\windows\_000000_.cat; error=0xfffffbfe.
> 8.812:InstallInfCatalogFile:Installationfailed;error=0x00000002.
> 8.812: IsInfFileTrusted: ValidateSingleFileSignatureFailed:
> STR_FAILED_INF_INTEGRITY
> 8.812: Service Pack 2 Setup encountered an error: Setup could not verify
> the integrity of the file Update.inf. Make sure the Cryptographic service is
> running on this computer.
> 9.125: CleanupTrustedInfFile: GetFileAttributes for
> C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem27.catfailed: 0x2
> 9.125: UnRegisterSpuninstForRecovery,failedto delete SpRecoverCmdLine
> value, error 0x2
> 9.125: DoInstallation:Failedto unregistering spuninst.exe for recovery.
> 9.125: Setup could not verify the integrity of the file Update.inf. Make
> sure the Cryptographic service is running on this computer.
> 185.562: Message displayed to the user: Setup could not verify the integrity
> of the file Update.inf. Make sure the Cryptographic service is running on
> this computer.
> 185.562: User Input: OK
> 185.562: Update.exe extended error code = 0xf0da
> 185.562: Update.exe return code was masked to 0x643 for MSI custom action
> compliance.
>
> Thx Thomas


I spent an afternoon trying to figure this out. Turned out I needed
to install SP1 first, then SP2 installed without a problem.

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