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Update for Windows Vista (KB929777)

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  #1  
Old 10-03-2007
Walter
 
Posts: n/a
Update for Windows Vista (KB929777)

on update Update for Windows Vista (KB929777)

error message "Failed:1 update
Error(s) found:
Code 8000FFFF

I have tried to install it 4 times now I keep getting the same error message.
So what is my problem?

--
Life is what you make of it,learn from your mistakes and be kind to others.

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  #2  
Old 17-03-2007
GarFish
 
Posts: n/a
RE: Update for Windows Vista (KB929777)

This fix came from Chris
<v-30chrd@mssupport.microsoft.com>

Microsoft Windows Update Support Professional

From the problem description, I understand that the update KB929777 failed
to be installed and the error code 8000FFFF was received. Please feel free to
let me know if I misunderstood the issue.

I understand the inconvenience you encountered when trying to perform
Windows Update. Please be assured that I will do my best to help you.

The issue may be caused by the following factors:

1. The installation is affected by some third-party security software.
2. The downloaded installation file is corrupted.

In order to narrow down the cause of our issue, let's refer to the following
steps:

NOTE: Some third party programs can affect the Windows Update service. If
you are running any third party applications such as Spyblocker, Internet or
web accelerators (programs designed to boost the speed of the Internet
connection), security or anti-virus programs (Norton, McAfee, etc.), I
recommend we temporarily disable or shut them down and then try accessing the
Windows Update site later. Please be sure to enable them again when the
update process has been completed.

Step 1: Reload the Update temporary folders
===================================

This step can help us reload the downloaded installation files.

1. Click Start, Run, type: cmd and press Enter. Please run the following
command in the opened window.

Net stop WuAuServ

2. Click Start, Run, type: %windir% and press Enter.

3. In the opened folder, rename the folder SoftwareDistribution to Sdold.

4. Click Start, Run, type: cmd and press Enter. Please run the following
command in the opened window.

Net start WuAuServ



"Walter" wrote:

> on update Update for Windows Vista (KB929777)
>
> error message "Failed:1 update
> Error(s) found:
> Code 8000FFFF
>
> I have tried to install it 4 times now I keep getting the same error message.
> So what is my problem?
>
> --
> Life is what you make of it,learn from your mistakes and be kind to others.

Reply With Quote
  #3  
Old 19-03-2007
Andre Ranieri
 
Posts: n/a
does your computer have more than 3GB of RAM?

If that's the case then I believe this update is not needed. I believe there's a MS support document http://support.microsoft.com/kb/929777 to this effect.



EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com
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  #4  
Old 20-03-2007
Owen Carmen
 
Posts: n/a
RE: Update for Windows Vista (KB929777)



"GarFish" wrote:

> This fix came from Chris
> <v-30chrd@mssupport.microsoft.com>
>
> Microsoft Windows Update Support Professional
>
> From the problem description, I understand that the update KB929777 failed
> to be installed and the error code 8000FFFF was received. Please feel free to
> let me know if I misunderstood the issue.
>
> I understand the inconvenience you encountered when trying to perform
> Windows Update. Please be assured that I will do my best to help you.
>
> The issue may be caused by the following factors:
>
> 1. The installation is affected by some third-party security software.
> 2. The downloaded installation file is corrupted.
>
> In order to narrow down the cause of our issue, let's refer to the following
> steps:
>
> NOTE: Some third party programs can affect the Windows Update service. If
> you are running any third party applications such as Spyblocker, Internet or
> web accelerators (programs designed to boost the speed of the Internet
> connection), security or anti-virus programs (Norton, McAfee, etc.), I
> recommend we temporarily disable or shut them down and then try accessing the
> Windows Update site later. Please be sure to enable them again when the
> update process has been completed.
>
> Step 1: Reload the Update temporary folders
> ===================================
>
> This step can help us reload the downloaded installation files.
>
> 1. Click Start, Run, type: cmd and press Enter. Please run the following
> command in the opened window.
>
> Net stop WuAuServ
>
> 2. Click Start, Run, type: %windir% and press Enter.
>
> 3. In the opened folder, rename the folder SoftwareDistribution to Sdold.
>
> 4. Click Start, Run, type: cmd and press Enter. Please run the following
> command in the opened window.
>
> Net start WuAuServ
>
>
>
> "Walter" wrote:
>
> > on update Update for Windows Vista (KB929777)
> >
> > error message "Failed:1 update
> > Error(s) found:
> > Code 8000FFFF
> >
> > I have tried to install it 4 times now I keep getting the same error message.
> > So what is my problem?
> >
> > --
> > Life is what you make of it,learn from your mistakes and be kind to others.

Reply With Quote
  #5  
Old 20-03-2007
Owen Carmen
 
Posts: n/a
RE: Update for Windows Vista (KB929777)

Hi there,

I too have the same problem trying to install KB929777.

I have a new DELL Dimension XPS PC running Vista Ultimate with 3 gig of RAM.
I have looked into the reasons for the update and it appears that the update
is required on XP prior to upgrading to vista when you have more than 2 gig
of RAM.

Why then - I ask myself - is my pre-installed vista ultimate trying to
install an update that it doesn't actually need?

I was also flabbergasted to see Microsoft's workaround for the KB article
was to remove the RAM from the PC to get the software installed. - Surely
that is way off the mark? - No?

I have Office 2007 and that's about it. There is no other software installed
on the PC - not even an A/Virus package yet.

Please help - Iím getting frustrated with constant reminders that there is
an update that needs installing; only it fails every time I try.

Many thanks,

Owen Carmen

"GarFish" wrote:

> This fix came from Chris
> <v-30chrd@mssupport.microsoft.com>
>
> Microsoft Windows Update Support Professional
>
> From the problem description, I understand that the update KB929777 failed
> to be installed and the error code 8000FFFF was received. Please feel free to
> let me know if I misunderstood the issue.
>
> I understand the inconvenience you encountered when trying to perform
> Windows Update. Please be assured that I will do my best to help you.
>
> The issue may be caused by the following factors:
>
> 1. The installation is affected by some third-party security software.
> 2. The downloaded installation file is corrupted.
>
> In order to narrow down the cause of our issue, let's refer to the following
> steps:
>
> NOTE: Some third party programs can affect the Windows Update service. If
> you are running any third party applications such as Spyblocker, Internet or
> web accelerators (programs designed to boost the speed of the Internet
> connection), security or anti-virus programs (Norton, McAfee, etc.), I
> recommend we temporarily disable or shut them down and then try accessing the
> Windows Update site later. Please be sure to enable them again when the
> update process has been completed.
>
> Step 1: Reload the Update temporary folders
> ===================================
>
> This step can help us reload the downloaded installation files.
>
> 1. Click Start, Run, type: cmd and press Enter. Please run the following
> command in the opened window.
>
> Net stop WuAuServ
>
> 2. Click Start, Run, type: %windir% and press Enter.
>
> 3. In the opened folder, rename the folder SoftwareDistribution to Sdold.
>
> 4. Click Start, Run, type: cmd and press Enter. Please run the following
> command in the opened window.
>
> Net start WuAuServ
>
>
>
> "Walter" wrote:
>
> > on update Update for Windows Vista (KB929777)
> >
> > error message "Failed:1 update
> > Error(s) found:
> > Code 8000FFFF
> >
> > I have tried to install it 4 times now I keep getting the same error message.
> > So what is my problem?
> >
> > --
> > Life is what you make of it,learn from your mistakes and be kind to others.

Reply With Quote
  #6  
Old 20-03-2007
Owen Carmen
 
Posts: n/a
RE: Update for Windows Vista (KB929777)

p.s. sorry for the previous blank post...

Also, I have downloaded the update from
http://support.microsoft.com/kb/929777 for 32 bit Vista, and tried installing
it that way from my desktop.

it still failed.

Thanks,

Owen Carmen

"GarFish" wrote:

> This fix came from Chris
> <v-30chrd@mssupport.microsoft.com>
>
> Microsoft Windows Update Support Professional
>
> From the problem description, I understand that the update KB929777 failed
> to be installed and the error code 8000FFFF was received. Please feel free to
> let me know if I misunderstood the issue.
>
> I understand the inconvenience you encountered when trying to perform
> Windows Update. Please be assured that I will do my best to help you.
>
> The issue may be caused by the following factors:
>
> 1. The installation is affected by some third-party security software.
> 2. The downloaded installation file is corrupted.
>
> In order to narrow down the cause of our issue, let's refer to the following
> steps:
>
> NOTE: Some third party programs can affect the Windows Update service. If
> you are running any third party applications such as Spyblocker, Internet or
> web accelerators (programs designed to boost the speed of the Internet
> connection), security or anti-virus programs (Norton, McAfee, etc.), I
> recommend we temporarily disable or shut them down and then try accessing the
> Windows Update site later. Please be sure to enable them again when the
> update process has been completed.
>
> Step 1: Reload the Update temporary folders
> ===================================
>
> This step can help us reload the downloaded installation files.
>
> 1. Click Start, Run, type: cmd and press Enter. Please run the following
> command in the opened window.
>
> Net stop WuAuServ
>
> 2. Click Start, Run, type: %windir% and press Enter.
>
> 3. In the opened folder, rename the folder SoftwareDistribution to Sdold.
>
> 4. Click Start, Run, type: cmd and press Enter. Please run the following
> command in the opened window.
>
> Net start WuAuServ
>
>
>
> "Walter" wrote:
>
> > on update Update for Windows Vista (KB929777)
> >
> > error message "Failed:1 update
> > Error(s) found:
> > Code 8000FFFF
> >
> > I have tried to install it 4 times now I keep getting the same error message.
> > So what is my problem?
> >
> > --
> > Life is what you make of it,learn from your mistakes and be kind to others.

Reply With Quote
  #7  
Old 21-03-2007
Walter
 
Posts: n/a
RE: Update for Windows Vista (KB929777)

I have a new DELL Dimension XPS PC, about 30 days old, running Vista Ultimate
with 4 gig of RAM. I have read and tried all these things. And still my
computer tries to install the update and still it fails. My computer tries to
install the update every time I tune it off. The way Vista is set up makes it
very hard to do anything about this. If I try to go to a windows update web
sit it takes me back to my update program on my computer.
The up date program on my computer is the problem so that does not help.
This is one thing about Vista that does not work as the old way. I do not
want to tune off the auto updates. But I do thing the auto update problem is
flawed.

--
Life is what you make of it,learn from your mistakes and be kind to others.


"Walter" wrote:

> on update Update for Windows Vista (KB929777)
>
> error message "Failed:1 update
> Error(s) found:
> Code 8000FFFF
>
> I have tried to install it 4 times now I keep getting the same error message.
> So what is my problem?
>
> --
> Life is what you make of it,learn from your mistakes and be kind to others.

Reply With Quote
  #8  
Old 21-03-2007
Owen Carmen
 
Posts: n/a
RE: Update for Windows Vista (KB929777)

I have had a look at DELL's support forum, and found that people are actually
removing the ram from their PC's in order to install this update.

IMHO, this is a joke, however I will instruct my client to do just this,
then I can get on with my life.

take a look at this forum:

http://www.dellcommunity.com/support...l=en&cs=&s=gen

good luck!

Owen Carmen

"Walter" wrote:

> I have a new DELL Dimension XPS PC, about 30 days old, running Vista Ultimate
> with 4 gig of RAM. I have read and tried all these things. And still my
> computer tries to install the update and still it fails. My computer tries to
> install the update every time I tune it off. The way Vista is set up makes it
> very hard to do anything about this. If I try to go to a windows update web
> sit it takes me back to my update program on my computer.
> The up date program on my computer is the problem so that does not help.
> This is one thing about Vista that does not work as the old way. I do not
> want to tune off the auto updates. But I do thing the auto update problem is
> flawed.
>
> --
> Life is what you make of it,learn from your mistakes and be kind to others.
>
>
> "Walter" wrote:
>
> > on update Update for Windows Vista (KB929777)
> >
> > error message "Failed:1 update
> > Error(s) found:
> > Code 8000FFFF
> >
> > I have tried to install it 4 times now I keep getting the same error message.
> > So what is my problem?
> >
> > --
> > Life is what you make of it,learn from your mistakes and be kind to others.

Reply With Quote
  #9  
Old 22-03-2007
Walter
 
Posts: n/a
RE: Update for Windows Vista (KB929777)

Thanks Owen that worked. And I have to say it is sad that the only way to
install the update is to remove some of your ram, very sad. LOL

thanks for all the help people

--
Life is what you make of it,learn from your mistakes and be kind to others.


"Owen Carmen" wrote:

> I have had a look at DELL's support forum, and found that people are actually
> removing the ram from their PC's in order to install this update.
>
> IMHO, this is a joke, however I will instruct my client to do just this,
> then I can get on with my life.
>
> take a look at this forum:
>
> http://www.dellcommunity.com/support...l=en&cs=&s=gen
>
> good luck!
>
> Owen Carmen
>
> "Walter" wrote:
>
> > I have a new DELL Dimension XPS PC, about 30 days old, running Vista Ultimate
> > with 4 gig of RAM. I have read and tried all these things. And still my
> > computer tries to install the update and still it fails. My computer tries to
> > install the update every time I tune it off. The way Vista is set up makes it
> > very hard to do anything about this. If I try to go to a windows update web
> > sit it takes me back to my update program on my computer.
> > The up date program on my computer is the problem so that does not help.
> > This is one thing about Vista that does not work as the old way. I do not
> > want to tune off the auto updates. But I do thing the auto update problem is
> > flawed.
> >
> > --
> > Life is what you make of it,learn from your mistakes and be kind to others.
> >
> >
> > "Walter" wrote:
> >
> > > on update Update for Windows Vista (KB929777)
> > >
> > > error message "Failed:1 update
> > > Error(s) found:
> > > Code 8000FFFF
> > >
> > > I have tried to install it 4 times now I keep getting the same error message.
> > > So what is my problem?
> > >
> > > --
> > > Life is what you make of it,learn from your mistakes and be kind to others.

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  #10  
Old 23-03-2007
Robert Aldwinckle
 
Posts: n/a
Re: Update for Windows Vista (KB929777)

"Owen Carmen" <OwenCarmen@discussions.microsoft.com> wrote in message news:3FC8C72F-9511-4B98-822A-C149CA792D58@microsoft.com...
>I have had a look at DELL's support forum, and found that people are actually
> removing the ram from their PC's in order to install this update.
>
> IMHO, this is a joke, however I will instruct my client to do just this,
> then I can get on with my life.
>
> take a look at this forum:
>
> http://www.dellcommunity.com/support...l=en&cs=&s=gen



Does it really have to be a physical change?
E.g. perhaps a boot loader change would suffice?

http://msdn2.microsoft.com/en-us/library/ms791501.aspx

(Live Search for
vista boot loader maxmem
)

Based on an idea found after remembering a similar issue with IE
(ref. KB303399 - You Cannot Finish Installing or Upgrading Internet Explorer)

I was actually thinking that perhaps a BIOS change might be possible
which also would be preferable to fiddling with chips. I didn't bother trying
to research that idea further after finding this /MAXMEM idea.


HTH

Robert Aldwinckle
---


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  #11  
Old 29-03-2007
DaveG
 
Posts: n/a
RE: Update for Windows Vista (KB929777)

Wouldn't it be great to have a "Print" button at the bottom of the window
showing useful solutions like this...

"GarFish" wrote:

> This fix came from Chris
> <v-30chrd@mssupport.microsoft.com>
>
> Microsoft Windows Update Support Professional
>
> From the problem description, I understand that the update KB929777 failed
> to be installed and the error code 8000FFFF was received. Please feel free to
> let me know if I misunderstood the issue.
>
> I understand the inconvenience you encountered when trying to perform
> Windows Update. Please be assured that I will do my best to help you.
>
> The issue may be caused by the following factors:
>
> 1. The installation is affected by some third-party security software.
> 2. The downloaded installation file is corrupted.
>
> In order to narrow down the cause of our issue, let's refer to the following
> steps:
>
> NOTE: Some third party programs can affect the Windows Update service. If
> you are running any third party applications such as Spyblocker, Internet or
> web accelerators (programs designed to boost the speed of the Internet
> connection), security or anti-virus programs (Norton, McAfee, etc.), I
> recommend we temporarily disable or shut them down and then try accessing the
> Windows Update site later. Please be sure to enable them again when the
> update process has been completed.
>
> Step 1: Reload the Update temporary folders
> ===================================
>
> This step can help us reload the downloaded installation files.
>
> 1. Click Start, Run, type: cmd and press Enter. Please run the following
> command in the opened window.
>
> Net stop WuAuServ
>
> 2. Click Start, Run, type: %windir% and press Enter.
>
> 3. In the opened folder, rename the folder SoftwareDistribution to Sdold.
>
> 4. Click Start, Run, type: cmd and press Enter. Please run the following
> command in the opened window.
>
> Net start WuAuServ
>
>
>
> "Walter" wrote:
>
> > on update Update for Windows Vista (KB929777)
> >
> > error message "Failed:1 update
> > Error(s) found:
> > Code 8000FFFF
> >
> > I have tried to install it 4 times now I keep getting the same error message.
> > So what is my problem?
> >
> > --
> > Life is what you make of it,learn from your mistakes and be kind to others.

Reply With Quote
  #12  
Old 29-03-2007
DaveG
 
Posts: n/a
RE: Update for Windows Vista (KB929777)

Wouldn't it be great to have a "Print" button at the bottom of the window
showing useful solutions like this...

"GarFish" wrote:

> This fix came from Chris
> <v-30chrd@mssupport.microsoft.com>
>
> Microsoft Windows Update Support Professional
>
> From the problem description, I understand that the update KB929777 failed
> to be installed and the error code 8000FFFF was received. Please feel free to
> let me know if I misunderstood the issue.
>
> I understand the inconvenience you encountered when trying to perform
> Windows Update. Please be assured that I will do my best to help you.
>
> The issue may be caused by the following factors:
>
> 1. The installation is affected by some third-party security software.
> 2. The downloaded installation file is corrupted.
>
> In order to narrow down the cause of our issue, let's refer to the following
> steps:
>
> NOTE: Some third party programs can affect the Windows Update service. If
> you are running any third party applications such as Spyblocker, Internet or
> web accelerators (programs designed to boost the speed of the Internet
> connection), security or anti-virus programs (Norton, McAfee, etc.), I
> recommend we temporarily disable or shut them down and then try accessing the
> Windows Update site later. Please be sure to enable them again when the
> update process has been completed.
>
> Step 1: Reload the Update temporary folders
> ===================================
>
> This step can help us reload the downloaded installation files.
>
> 1. Click Start, Run, type: cmd and press Enter. Please run the following
> command in the opened window.
>
> Net stop WuAuServ
>
> 2. Click Start, Run, type: %windir% and press Enter.
>
> 3. In the opened folder, rename the folder SoftwareDistribution to Sdold.
>
> 4. Click Start, Run, type: cmd and press Enter. Please run the following
> command in the opened window.
>
> Net start WuAuServ
>
>
>
> "Walter" wrote:
>
> > on update Update for Windows Vista (KB929777)
> >
> > error message "Failed:1 update
> > Error(s) found:
> > Code 8000FFFF
> >
> > I have tried to install it 4 times now I keep getting the same error message.
> > So what is my problem?
> >
> > --
> > Life is what you make of it,learn from your mistakes and be kind to others.

Reply With Quote
  #13  
Old 14-05-2007
KrazyKat
 
Posts: n/a
Re: Update for Windows Vista (KB929777)

I had the exact same problem with a DELL E521 with 4G of RAM.
Vista tried 100 times or so to install the patch and then failed. after I
followed the hint from the DELL group and removed 2G of RAM, the installation
finally succeeded simply to tel me THAT THIS PATCH WAS NOT NEEDED!

how on earth can this be:
1.DELL selling hardware with a system (Vistab Business 32bit on a 64bit CPU
with 4G RAM) which can't support the hardware, they are selling it for
and
2.Microsoft telling (forcing) me to install a patch which is not needed.

things are really getting from bad to worth

thomas

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  #14  
Old 14-05-2007
Robin Walker [MVP]
 
Posts: n/a
Re: Update for Windows Vista (KB929777)

KrazyKat <KrazyKat@discussions.microsoft.com> wrote:

> I had the exact same problem with a DELL E521 with 4G of RAM.
> Vista tried 100 times or so to install the patch and then failed.
> after I followed the hint from the DELL group and removed 2G of RAM,
> the installation finally succeeded simply to tel me THAT THIS PATCH
> WAS NOT NEEDED!


929777 will only install on Vista with more than 3GB RAM, so it is correct
that it does not install when you have only 2GB RAM.

What is needed is more information about the nature of the failure to
install 929777 when you had 4GB RAM.

--
Robin Walker [MVP Networking]
rdhw@cam.ac.uk


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  #15  
Old 14-05-2007
KrazyKat
 
Posts: n/a
Re: Update for Windows Vista (KB929777)



"Robin Walker [MVP]" wrote:

> 929777 will only install on Vista with more than 3GB RAM, so it is correct
> that it does not install when you have only 2GB RAM.

ok, that makes sense. but how do you install a patch for a system which
can't install unless you modify the system so that you don't need the patch
anymore =8O

thomas
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