0x8024D007, automatic update service starting, REGSVR32 wuaueng.dl

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Server Stats:
Windows Server 2003 R2, Enterprise Edition with SP1 installed
On an ADS domain however not a domain controller

The problem I'm having:
Cannot update Windows either by going to update.microsoft.com nor by using
automatic windows update

Symptoms:
1. Automatic update service won't start - sits in 'starting' mode and I'm
unable to stop it. (BITS service will run fine)
2. When I try to register wuaueng.dll by using the command REGSVR32
wuaueng.dll I get this error message "LoadLibrary("wuaueng.dll") failed -
Invalid access to memory location
3. When I try to install windows updates by going to
http://update.microsoft.com/microsoftupdate/v6/ I get this message "The
website has encountered a problem and cannot display the page you are trying
to view. The options provided below might help you solve the problem." Error
number: 0x8024D007

What I've tried:
1. Rebooting
2. Items listed in KB909444
http://support.microsoft.com/default...b/909444/en-us
>In the advanced security properties of the .clb files in the
%windir%/registration folder, made sure that the Allow inheritable auditing
entries from the parent to propagate to this object and all objects. Include
these with entries explicitly defined here option is selected.
>Gave Everyone group the following permission: Traverse permissions (“List Folder Contents”) on %windir%
>Gave Everyone group the following permission: Traverse permissions (“List Folder Contents”) on %windir%\Windows
3. Gave Everyone group read permissions on HKEY_CLASSES_ROOT in regedit

Here is a piece of the c:\windows\windowsupdate.log
2007-02-28 09:42:24 2968 91c Setup *************
2007-02-28 09:42:24 2968 91c Setup ** START ** Setup: Installing client
binaries
2007-02-28 09:42:24 2968 91c Setup *********
2007-02-28 09:42:24 2968 91c Setup * Download directory:
C:\WINDOWS\SoftwareDistribution\WebSetup
2007-02-28 09:42:24 2968 91c Setup * Stop and start service: Yes
2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
cdm
2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
section cdm: status 0
2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
iuengine
2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
section iuengine: status 0
2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
wuapi
2007-02-28 09:42:24 2968 91c Setup Registering binary:
C:\WINDOWS\system32\regsvr32.exe /s "C:\WINDOWS\system32\wuapi.dll"
2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
section wuapi: status 0
2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
wuauclt
2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
section wuauclt: status 0
2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
wuauclt1
2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
section wuauclt1: status 0
2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
wuaucpl
2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
section wuaucpl: status 0
2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
wuaueng_WebSetup
2007-02-28 09:42:24 2968 91c Setup Registering binary:
C:\WINDOWS\system32\regsvr32.exe /s "C:\WINDOWS\system32\wuaueng.dll"
2007-02-28 09:42:24 2968 91c Setup FATAL: Self registration of
C:\WINDOWS\system32\wuaueng.dll failed, error = 0x8024D007
2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
section wuaueng_WebSetup: status 0x8024d007
2007-02-28 09:42:24 2968 91c Setup WARNING: Setup failed while processing
registry operations, error = 0x8024D007. Rolling back changes.
2007-02-28 09:42:24 2968 91c Setup * WARNING: Exit code = 0x8024D007
2007-02-28 09:42:24 2968 91c Setup *********
2007-02-28 09:42:24 2968 91c Setup ** END ** Setup: Installing client
binaries
2007-02-28 09:42:24 2968 91c Setup *************
2007-02-28 09:42:24 2968 91c Setup FATAL: InstallUpdatedBinaries failed with
error 0x8024d007
2007-02-28 09:42:24 2968 91c WUWeb FATAL: InstallUpdatedBinaries failed with
error:0x8024d007
2007-02-28 09:42:24 2968 91c WUWeb FATAL: UpdateClientWorker failed: error
0x8024d007

Some System Events:
Event ID: 7023 - The Background Intelligent Transfer Service service
terminated with the following error: Invalid access to memory location.
Event ID: 10010 - The server {E60687F7-01A1-40AA-86AC-DB1CBF673334} did not
register with DCOM within the required timeout.

The last patches installed were on 10/15/06:
KB924496, KB923191, KB922819, KB924191, KB923414

I'm afraid to try KB555336
http://support.microsoft.com/default...b;en-us;555336 because this
is a productions server and I'm not exactly sure what this procedure will do.

Any information would be most appreciated!

Kathy

Oh, I've also tried:
regsvr32 MSXML.dll
regsvr32 MSXML2.dll
regsvr32 MSXML3.dll
REGSVR32 atl.dll
REGSVR32 wucltui.dll
REGSVR32 wups.dll
REGSVR32 wuapi.dll

And all were successful.

Thank you in advance!

Kathy

"mentalmidget99" wrote:

> Server Stats:
> Windows Server 2003 R2, Enterprise Edition with SP1 installed
> On an ADS domain however not a domain controller
>
> The problem I'm having:
> Cannot update Windows either by going to update.microsoft.com nor by using
> automatic windows update
>
> Symptoms:
> 1. Automatic update service won't start - sits in 'starting' mode and I'm
> unable to stop it. (BITS service will run fine)
> 2. When I try to register wuaueng.dll by using the command REGSVR32
> wuaueng.dll I get this error message "LoadLibrary("wuaueng.dll") failed -
> Invalid access to memory location
> 3. When I try to install windows updates by going to
> http://update.microsoft.com/microsoftupdate/v6/ I get this message "The
> website has encountered a problem and cannot display the page you are trying
> to view. The options provided below might help you solve the problem." Error
> number: 0x8024D007
>
> What I've tried:
> 1. Rebooting
> 2. Items listed in KB909444
> http://support.microsoft.com/default...b/909444/en-us
> >In the advanced security properties of the .clb files in the
> %windir%/registration folder, made sure that the Allow inheritable auditing
> entries from the parent to propagate to this object and all objects. Include
> these with entries explicitly defined here option is selected.
> >Gave Everyone group the following permission: Traverse permissions (“List Folder Contents”) on %windir%
> >Gave Everyone group the following permission: Traverse permissions (“List Folder Contents”) on %windir%\Windows
> 3. Gave Everyone group read permissions on HKEY_CLASSES_ROOT in regedit
>
> Here is a piece of the c:\windows\windowsupdate.log
> 2007-02-28 09:42:24 2968 91c Setup *************
> 2007-02-28 09:42:24 2968 91c Setup ** START ** Setup: Installing client
> binaries
> 2007-02-28 09:42:24 2968 91c Setup *********
> 2007-02-28 09:42:24 2968 91c Setup * Download directory:
> C:\WINDOWS\SoftwareDistribution\WebSetup
> 2007-02-28 09:42:24 2968 91c Setup * Stop and start service: Yes
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> cdm
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section cdm: status 0
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> iuengine
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section iuengine: status 0
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> wuapi
> 2007-02-28 09:42:24 2968 91c Setup Registering binary:
> C:\WINDOWS\system32\regsvr32.exe /s "C:\WINDOWS\system32\wuapi.dll"
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section wuapi: status 0
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> wuauclt
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section wuauclt: status 0
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> wuauclt1
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section wuauclt1: status 0
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> wuaucpl
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section wuaucpl: status 0
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> wuaueng_WebSetup
> 2007-02-28 09:42:24 2968 91c Setup Registering binary:
> C:\WINDOWS\system32\regsvr32.exe /s "C:\WINDOWS\system32\wuaueng.dll"
> 2007-02-28 09:42:24 2968 91c Setup FATAL: Self registration of
> C:\WINDOWS\system32\wuaueng.dll failed, error = 0x8024D007
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section wuaueng_WebSetup: status 0x8024d007
> 2007-02-28 09:42:24 2968 91c Setup WARNING: Setup failed while processing
> registry operations, error = 0x8024D007. Rolling back changes.
> 2007-02-28 09:42:24 2968 91c Setup * WARNING: Exit code = 0x8024D007
> 2007-02-28 09:42:24 2968 91c Setup *********
> 2007-02-28 09:42:24 2968 91c Setup ** END ** Setup: Installing client
> binaries
> 2007-02-28 09:42:24 2968 91c Setup *************
> 2007-02-28 09:42:24 2968 91c Setup FATAL: InstallUpdatedBinaries failed with
> error 0x8024d007
> 2007-02-28 09:42:24 2968 91c WUWeb FATAL: InstallUpdatedBinaries failed with
> error:0x8024d007
> 2007-02-28 09:42:24 2968 91c WUWeb FATAL: UpdateClientWorker failed: error
> 0x8024d007
>
> Some System Events:
> Event ID: 7023 - The Background Intelligent Transfer Service service
> terminated with the following error: Invalid access to memory location.
> Event ID: 10010 - The server {E60687F7-01A1-40AA-86AC-DB1CBF673334} did not
> register with DCOM within the required timeout.
>
> The last patches installed were on 10/15/06:
> KB924496, KB923191, KB922819, KB924191, KB923414
>
> I'm afraid to try KB555336
> http://support.microsoft.com/default...b;en-us;555336 because this
> is a productions server and I'm not exactly sure what this procedure will do.
>
> Any information would be most appreciated!
>
> Kathy

I've done more testing. The BITS service does not start fine like I
previously said.

Starting BITS gives me error: "Could not start the Background Intelligent
Transfer Service service on Local Computer. Error 998: Invalid access to
memory location" Which is a similar message as found in the system Event Logs.

I'm also running SQL Server 2000 on this machine.

Kathy



"mentalmidget99" wrote:

> Oh, I've also tried:
> regsvr32 MSXML.dll
> regsvr32 MSXML2.dll
> regsvr32 MSXML3.dll
> REGSVR32 atl.dll
> REGSVR32 wucltui.dll
> REGSVR32 wups.dll
> REGSVR32 wuapi.dll
>
> And all were successful.
>
> Thank you in advance!
>
> Kathy
>
> "mentalmidget99" wrote:
>
> > Server Stats:
> > Windows Server 2003 R2, Enterprise Edition with SP1 installed
> > On an ADS domain however not a domain controller
> >
> > The problem I'm having:
> > Cannot update Windows either by going to update.microsoft.com nor by using
> > automatic windows update
> >
> > Symptoms:
> > 1. Automatic update service won't start - sits in 'starting' mode and I'm
> > unable to stop it. (BITS service will run fine)
> > 2. When I try to register wuaueng.dll by using the command REGSVR32
> > wuaueng.dll I get this error message "LoadLibrary("wuaueng.dll") failed -
> > Invalid access to memory location
> > 3. When I try to install windows updates by going to
> > http://update.microsoft.com/microsoftupdate/v6/ I get this message "The
> > website has encountered a problem and cannot display the page you are trying
> > to view. The options provided below might help you solve the problem." Error
> > number: 0x8024D007
> >
> > What I've tried:
> > 1. Rebooting
> > 2. Items listed in KB909444
> > http://support.microsoft.com/default...b/909444/en-us
> > >In the advanced security properties of the .clb files in the
> > %windir%/registration folder, made sure that the Allow inheritable auditing
> > entries from the parent to propagate to this object and all objects. Include
> > these with entries explicitly defined here option is selected.
> > >Gave Everyone group the following permission: Traverse permissions (“List Folder Contents”) on %windir%
> > >Gave Everyone group the following permission: Traverse permissions (“List Folder Contents”) on %windir%\Windows
> > 3. Gave Everyone group read permissions on HKEY_CLASSES_ROOT in regedit
> >
> > Here is a piece of the c:\windows\windowsupdate.log
> > 2007-02-28 09:42:24 2968 91c Setup *************
> > 2007-02-28 09:42:24 2968 91c Setup ** START ** Setup: Installing client
> > binaries
> > 2007-02-28 09:42:24 2968 91c Setup *********
> > 2007-02-28 09:42:24 2968 91c Setup * Download directory:
> > C:\WINDOWS\SoftwareDistribution\WebSetup
> > 2007-02-28 09:42:24 2968 91c Setup * Stop and start service: Yes
> > 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> > cdm
> > 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> > section cdm: status 0
> > 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> > iuengine
> > 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> > section iuengine: status 0
> > 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> > wuapi
> > 2007-02-28 09:42:24 2968 91c Setup Registering binary:
> > C:\WINDOWS\system32\regsvr32.exe /s "C:\WINDOWS\system32\wuapi.dll"
> > 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> > section wuapi: status 0
> > 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> > wuauclt
> > 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> > section wuauclt: status 0
> > 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> > wuauclt1
> > 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> > section wuauclt1: status 0
> > 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> > wuaucpl
> > 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> > section wuaucpl: status 0
> > 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> > wuaueng_WebSetup
> > 2007-02-28 09:42:24 2968 91c Setup Registering binary:
> > C:\WINDOWS\system32\regsvr32.exe /s "C:\WINDOWS\system32\wuaueng.dll"
> > 2007-02-28 09:42:24 2968 91c Setup FATAL: Self registration of
> > C:\WINDOWS\system32\wuaueng.dll failed, error = 0x8024D007
> > 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> > section wuaueng_WebSetup: status 0x8024d007
> > 2007-02-28 09:42:24 2968 91c Setup WARNING: Setup failed while processing
> > registry operations, error = 0x8024D007. Rolling back changes.
> > 2007-02-28 09:42:24 2968 91c Setup * WARNING: Exit code = 0x8024D007
> > 2007-02-28 09:42:24 2968 91c Setup *********
> > 2007-02-28 09:42:24 2968 91c Setup ** END ** Setup: Installing client
> > binaries
> > 2007-02-28 09:42:24 2968 91c Setup *************
> > 2007-02-28 09:42:24 2968 91c Setup FATAL: InstallUpdatedBinaries failed with
> > error 0x8024d007
> > 2007-02-28 09:42:24 2968 91c WUWeb FATAL: InstallUpdatedBinaries failed with
> > error:0x8024d007
> > 2007-02-28 09:42:24 2968 91c WUWeb FATAL: UpdateClientWorker failed: error
> > 0x8024d007
> >
> > Some System Events:
> > Event ID: 7023 - The Background Intelligent Transfer Service service
> > terminated with the following error: Invalid access to memory location.
> > Event ID: 10010 - The server {E60687F7-01A1-40AA-86AC-DB1CBF673334} did not
> > register with DCOM within the required timeout.
> >
> > The last patches installed were on 10/15/06:
> > KB924496, KB923191, KB922819, KB924191, KB923414
> >
> > I'm afraid to try KB555336
> > http://support.microsoft.com/default...b;en-us;555336 because this
> > is a productions server and I'm not exactly sure what this procedure will do.
> >
> > Any information would be most appreciated!
> >
> > Kathy

"mentalmidget99" <mentalmidget99@discussions.microsoft.com> wrote in message
news:1FBA5226-F226-459E-9160-0B3B10D32696@microsoft.com...
> Server Stats:
> Windows Server 2003 R2, Enterprise Edition with SP1 installed
> On an ADS domain however not a domain controller
>
> The problem I'm having:
> Cannot update Windows either by going to update.microsoft.com nor by using
> automatic windows update
>
> Symptoms:
> 1. Automatic update service won't start - sits in 'starting' mode and I'm
> unable to stop it. (BITS service will run fine)
> 2. When I try to register wuaueng.dll by using the command REGSVR32
> wuaueng.dll I get this error message "LoadLibrary("wuaueng.dll") failed -
> Invalid access to memory location


My guess is that a dependent module is missing or corrupt.
Normally should at least get a non-zero return code if DllRegisterServer fails.

You could try using DependencyWalker's Profiler feature
to execute the regsvr32 command with a trace of its calls.
That would hopefully expose the source of the failure.

Another tool which might help by showing you the stack at the time of failure
is ProcMon. However, it looks as if it is a recoverable failure so it might not
be exposed enough for ProcMon to see it.



> 3. When I try to install windows updates by going to
> http://update.microsoft.com/microsoftupdate/v6/ I get this message "The
> website has encountered a problem and cannot display the page you are trying
> to view. The options provided below might help you solve the problem." Error
> number: 0x8024D007


That code isn't even documented by the standard list.

http://docxp.mvps.org/WU5-ERR.htm

E.g. 0x8024D006 is the last one in that series and just looks like
some unknown error in WU Setup.


>
> What I've tried:
> 1. Rebooting
> 2. Items listed in KB909444
> http://support.microsoft.com/default...b/909444/en-us
> >In the advanced security properties of the .clb files in the
> %windir%/registration folder, made sure that the Allow inheritable auditing
> entries from the parent to propagate to this object and all objects. Include
> these with entries explicitly defined here option is selected.


Are you using auditing to try to diagnose this?
Are there any results from that?


>>Gave Everyone group the following permission: Traverse permissions (“List Folder Contents”) on %windir%
>>Gave Everyone group the following permission: Traverse permissions (“List Folder Contents”) on %windir%\Windows
> 3. Gave Everyone group read permissions on HKEY_CLASSES_ROOT in regedit
>
> Here is a piece of the c:\windows\windowsupdate.log
....

>
> Some System Events:
> Event ID: 7023 - The Background Intelligent Transfer Service service
> terminated with the following error: Invalid access to memory location.
> Event ID: 10010 - The server {E60687F7-01A1-40AA-86AC-DB1CBF673334} did not
> register with DCOM within the required timeout.


Same failure as the regsvr32 wuaueng is getting?


>
> The last patches installed were on 10/15/06:
> KB924496, KB923191, KB922819, KB924191, KB923414
>
> I'm afraid to try KB555336
> http://support.microsoft.com/default...b;en-us;555336 because this
> is a productions server and I'm not exactly sure what this procedure will do.
>
> Any information would be most appreciated!



I would try using bitsadmin to get more info and possibly repair BITS.

E.g. using the XPsp2 version of it enter (in a cmd window):

bitsadmin /util /version /verbose



Good luck

Robert Aldwinckle
---

Robert,

Thank you for responding!

>Are you using auditing to try to diagnose this? Are there any results from that?

What do you mean by auditing?

>Same failure as the regsvr32 wuaueng is getting?

Yes, when I try to register wuaueng.dll, I get the same error (Invalid
access to memory location) as when I try to start the BITS service.

>I would try using bitsadmin to get more info and possibly repair BITS.
>E.g. using the XPsp2 version of it enter (in a cmd window):
> bitsadmin /util /version /verbose

I will look into what bitsadmin is. I'm running Win server 2003, and I'm
assuming by your comment I can use the XPsp2 repair BITS command on this
server?

Thank you again.

Kathy

"Robert Aldwinckle" wrote:

> "mentalmidget99" <mentalmidget99@discussions.microsoft.com> wrote in message
> news:1FBA5226-F226-459E-9160-0B3B10D32696@microsoft.com...
> > Server Stats:
> > Windows Server 2003 R2, Enterprise Edition with SP1 installed
> > On an ADS domain however not a domain controller
> >
> > The problem I'm having:
> > Cannot update Windows either by going to update.microsoft.com nor by using
> > automatic windows update
> >
> > Symptoms:
> > 1. Automatic update service won't start - sits in 'starting' mode and I'm
> > unable to stop it. (BITS service will run fine)
> > 2. When I try to register wuaueng.dll by using the command REGSVR32
> > wuaueng.dll I get this error message "LoadLibrary("wuaueng.dll") failed -
> > Invalid access to memory location
>
>
> My guess is that a dependent module is missing or corrupt.
> Normally should at least get a non-zero return code if DllRegisterServer fails.
>
> You could try using DependencyWalker's Profiler feature
> to execute the regsvr32 command with a trace of its calls.
> That would hopefully expose the source of the failure.
>
> Another tool which might help by showing you the stack at the time of failure
> is ProcMon. However, it looks as if it is a recoverable failure so it might not
> be exposed enough for ProcMon to see it.
>
>
>
> > 3. When I try to install windows updates by going to
> > http://update.microsoft.com/microsoftupdate/v6/ I get this message "The
> > website has encountered a problem and cannot display the page you are trying
> > to view. The options provided below might help you solve the problem." Error
> > number: 0x8024D007
>
>
> That code isn't even documented by the standard list.
>
> http://docxp.mvps.org/WU5-ERR.htm
>
> E.g. 0x8024D006 is the last one in that series and just looks like
> some unknown error in WU Setup.
>
>
> >
> > What I've tried:
> > 1. Rebooting
> > 2. Items listed in KB909444
> > http://support.microsoft.com/default...b/909444/en-us
> > >In the advanced security properties of the .clb files in the
> > %windir%/registration folder, made sure that the Allow inheritable auditing
> > entries from the parent to propagate to this object and all objects. Include
> > these with entries explicitly defined here option is selected.
>
>
> Are you using auditing to try to diagnose this?
> Are there any results from that?
>
>
> >>Gave Everyone group the following permission: Traverse permissions (“List Folder Contents”) on %windir%
> >>Gave Everyone group the following permission: Traverse permissions (“List Folder Contents”) on %windir%\Windows
> > 3. Gave Everyone group read permissions on HKEY_CLASSES_ROOT in regedit
> >
> > Here is a piece of the c:\windows\windowsupdate.log
> ....
>
> >
> > Some System Events:
> > Event ID: 7023 - The Background Intelligent Transfer Service service
> > terminated with the following error: Invalid access to memory location.
> > Event ID: 10010 - The server {E60687F7-01A1-40AA-86AC-DB1CBF673334} did not
> > register with DCOM within the required timeout.
>
>
> Same failure as the regsvr32 wuaueng is getting?
>
>
> >
> > The last patches installed were on 10/15/06:
> > KB924496, KB923191, KB922819, KB924191, KB923414
> >
> > I'm afraid to try KB555336
> > http://support.microsoft.com/default...b;en-us;555336 because this
> > is a productions server and I'm not exactly sure what this procedure will do.
> >
> > Any information would be most appreciated!
>
>
>
> I would try using bitsadmin to get more info and possibly repair BITS.
>
> E.g. using the XPsp2 version of it enter (in a cmd window):
>
> bitsadmin /util /version /verbose
>
>
>
> Good luck
>
> Robert Aldwinckle
> ---
>
>
>

I am unable to find a BitsAdmin tool for Windows 2003 Server. Please advise.

Kathy

"mentalmidget99" wrote:

> Server Stats:
> Windows Server 2003 R2, Enterprise Edition with SP1 installed
> On an ADS domain however not a domain controller
>
> The problem I'm having:
> Cannot update Windows either by going to update.microsoft.com nor by using
> automatic windows update
>
> Symptoms:
> 1. Automatic update service won't start - sits in 'starting' mode and I'm
> unable to stop it. (BITS service will run fine)
> 2. When I try to register wuaueng.dll by using the command REGSVR32
> wuaueng.dll I get this error message "LoadLibrary("wuaueng.dll") failed -
> Invalid access to memory location
> 3. When I try to install windows updates by going to
> http://update.microsoft.com/microsoftupdate/v6/ I get this message "The
> website has encountered a problem and cannot display the page you are trying
> to view. The options provided below might help you solve the problem." Error
> number: 0x8024D007
>
> What I've tried:
> 1. Rebooting
> 2. Items listed in KB909444
> http://support.microsoft.com/default...b/909444/en-us
> >In the advanced security properties of the .clb files in the
> %windir%/registration folder, made sure that the Allow inheritable auditing
> entries from the parent to propagate to this object and all objects. Include
> these with entries explicitly defined here option is selected.
> >Gave Everyone group the following permission: Traverse permissions (“List Folder Contents”) on %windir%
> >Gave Everyone group the following permission: Traverse permissions (“List Folder Contents”) on %windir%\Windows
> 3. Gave Everyone group read permissions on HKEY_CLASSES_ROOT in regedit
>
> Here is a piece of the c:\windows\windowsupdate.log
> 2007-02-28 09:42:24 2968 91c Setup *************
> 2007-02-28 09:42:24 2968 91c Setup ** START ** Setup: Installing client
> binaries
> 2007-02-28 09:42:24 2968 91c Setup *********
> 2007-02-28 09:42:24 2968 91c Setup * Download directory:
> C:\WINDOWS\SoftwareDistribution\WebSetup
> 2007-02-28 09:42:24 2968 91c Setup * Stop and start service: Yes
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> cdm
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section cdm: status 0
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> iuengine
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section iuengine: status 0
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> wuapi
> 2007-02-28 09:42:24 2968 91c Setup Registering binary:
> C:\WINDOWS\system32\regsvr32.exe /s "C:\WINDOWS\system32\wuapi.dll"
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section wuapi: status 0
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> wuauclt
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section wuauclt: status 0
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> wuauclt1
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section wuauclt1: status 0
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> wuaucpl
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section wuaucpl: status 0
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> wuaueng_WebSetup
> 2007-02-28 09:42:24 2968 91c Setup Registering binary:
> C:\WINDOWS\system32\regsvr32.exe /s "C:\WINDOWS\system32\wuaueng.dll"
> 2007-02-28 09:42:24 2968 91c Setup FATAL: Self registration of
> C:\WINDOWS\system32\wuaueng.dll failed, error = 0x8024D007
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section wuaueng_WebSetup: status 0x8024d007
> 2007-02-28 09:42:24 2968 91c Setup WARNING: Setup failed while processing
> registry operations, error = 0x8024D007. Rolling back changes.
> 2007-02-28 09:42:24 2968 91c Setup * WARNING: Exit code = 0x8024D007
> 2007-02-28 09:42:24 2968 91c Setup *********
> 2007-02-28 09:42:24 2968 91c Setup ** END ** Setup: Installing client
> binaries
> 2007-02-28 09:42:24 2968 91c Setup *************
> 2007-02-28 09:42:24 2968 91c Setup FATAL: InstallUpdatedBinaries failed with
> error 0x8024d007
> 2007-02-28 09:42:24 2968 91c WUWeb FATAL: InstallUpdatedBinaries failed with
> error:0x8024d007
> 2007-02-28 09:42:24 2968 91c WUWeb FATAL: UpdateClientWorker failed: error
> 0x8024d007
>
> Some System Events:
> Event ID: 7023 - The Background Intelligent Transfer Service service
> terminated with the following error: Invalid access to memory location.
> Event ID: 10010 - The server {E60687F7-01A1-40AA-86AC-DB1CBF673334} did not
> register with DCOM within the required timeout.
>
> The last patches installed were on 10/15/06:
> KB924496, KB923191, KB922819, KB924191, KB923414
>
> I'm afraid to try KB555336
> http://support.microsoft.com/default...b;en-us;555336 because this
> is a productions server and I'm not exactly sure what this procedure will do.
>
> Any information would be most appreciated!
>
> Kathy

I am unable to find a BitsAdmin tool for Windows 2003 Server. Please advise.

Kathy

"mentalmidget99" wrote:

> Server Stats:
> Windows Server 2003 R2, Enterprise Edition with SP1 installed
> On an ADS domain however not a domain controller
>
> The problem I'm having:
> Cannot update Windows either by going to update.microsoft.com nor by using
> automatic windows update
>
> Symptoms:
> 1. Automatic update service won't start - sits in 'starting' mode and I'm
> unable to stop it. (BITS service will run fine)
> 2. When I try to register wuaueng.dll by using the command REGSVR32
> wuaueng.dll I get this error message "LoadLibrary("wuaueng.dll") failed -
> Invalid access to memory location
> 3. When I try to install windows updates by going to
> http://update.microsoft.com/microsoftupdate/v6/ I get this message "The
> website has encountered a problem and cannot display the page you are trying
> to view. The options provided below might help you solve the problem." Error
> number: 0x8024D007
>
> What I've tried:
> 1. Rebooting
> 2. Items listed in KB909444
> http://support.microsoft.com/default...b/909444/en-us
> >In the advanced security properties of the .clb files in the
> %windir%/registration folder, made sure that the Allow inheritable auditing
> entries from the parent to propagate to this object and all objects. Include
> these with entries explicitly defined here option is selected.
> >Gave Everyone group the following permission: Traverse permissions (“List Folder Contents”) on %windir%
> >Gave Everyone group the following permission: Traverse permissions (“List Folder Contents”) on %windir%\Windows
> 3. Gave Everyone group read permissions on HKEY_CLASSES_ROOT in regedit
>
> Here is a piece of the c:\windows\windowsupdate.log
> 2007-02-28 09:42:24 2968 91c Setup *************
> 2007-02-28 09:42:24 2968 91c Setup ** START ** Setup: Installing client
> binaries
> 2007-02-28 09:42:24 2968 91c Setup *********
> 2007-02-28 09:42:24 2968 91c Setup * Download directory:
> C:\WINDOWS\SoftwareDistribution\WebSetup
> 2007-02-28 09:42:24 2968 91c Setup * Stop and start service: Yes
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> cdm
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section cdm: status 0
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> iuengine
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section iuengine: status 0
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> wuapi
> 2007-02-28 09:42:24 2968 91c Setup Registering binary:
> C:\WINDOWS\system32\regsvr32.exe /s "C:\WINDOWS\system32\wuapi.dll"
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section wuapi: status 0
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> wuauclt
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section wuauclt: status 0
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> wuauclt1
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section wuauclt1: status 0
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> wuaucpl
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section wuaucpl: status 0
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> wuaueng_WebSetup
> 2007-02-28 09:42:24 2968 91c Setup Registering binary:
> C:\WINDOWS\system32\regsvr32.exe /s "C:\WINDOWS\system32\wuaueng.dll"
> 2007-02-28 09:42:24 2968 91c Setup FATAL: Self registration of
> C:\WINDOWS\system32\wuaueng.dll failed, error = 0x8024D007
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section wuaueng_WebSetup: status 0x8024d007
> 2007-02-28 09:42:24 2968 91c Setup WARNING: Setup failed while processing
> registry operations, error = 0x8024D007. Rolling back changes.
> 2007-02-28 09:42:24 2968 91c Setup * WARNING: Exit code = 0x8024D007
> 2007-02-28 09:42:24 2968 91c Setup *********
> 2007-02-28 09:42:24 2968 91c Setup ** END ** Setup: Installing client
> binaries
> 2007-02-28 09:42:24 2968 91c Setup *************
> 2007-02-28 09:42:24 2968 91c Setup FATAL: InstallUpdatedBinaries failed with
> error 0x8024d007
> 2007-02-28 09:42:24 2968 91c WUWeb FATAL: InstallUpdatedBinaries failed with
> error:0x8024d007
> 2007-02-28 09:42:24 2968 91c WUWeb FATAL: UpdateClientWorker failed: error
> 0x8024d007
>
> Some System Events:
> Event ID: 7023 - The Background Intelligent Transfer Service service
> terminated with the following error: Invalid access to memory location.
> Event ID: 10010 - The server {E60687F7-01A1-40AA-86AC-DB1CBF673334} did not
> register with DCOM within the required timeout.
>
> The last patches installed were on 10/15/06:
> KB924496, KB923191, KB922819, KB924191, KB923414
>
> I'm afraid to try KB555336
> http://support.microsoft.com/default...b;en-us;555336 because this
> is a productions server and I'm not exactly sure what this procedure will do.
>
> Any information would be most appreciated!
>
> Kathy

I am unable to find a BitsAdmin tool for Windows 2003 Server. Please advise.

Kathy

"mentalmidget99" wrote:

> Server Stats:
> Windows Server 2003 R2, Enterprise Edition with SP1 installed
> On an ADS domain however not a domain controller
>
> The problem I'm having:
> Cannot update Windows either by going to update.microsoft.com nor by using
> automatic windows update
>
> Symptoms:
> 1. Automatic update service won't start - sits in 'starting' mode and I'm
> unable to stop it. (BITS service will run fine)
> 2. When I try to register wuaueng.dll by using the command REGSVR32
> wuaueng.dll I get this error message "LoadLibrary("wuaueng.dll") failed -
> Invalid access to memory location
> 3. When I try to install windows updates by going to
> http://update.microsoft.com/microsoftupdate/v6/ I get this message "The
> website has encountered a problem and cannot display the page you are trying
> to view. The options provided below might help you solve the problem." Error
> number: 0x8024D007
>
> What I've tried:
> 1. Rebooting
> 2. Items listed in KB909444
> http://support.microsoft.com/default...b/909444/en-us
> >In the advanced security properties of the .clb files in the
> %windir%/registration folder, made sure that the Allow inheritable auditing
> entries from the parent to propagate to this object and all objects. Include
> these with entries explicitly defined here option is selected.
> >Gave Everyone group the following permission: Traverse permissions (“List Folder Contents”) on %windir%
> >Gave Everyone group the following permission: Traverse permissions (“List Folder Contents”) on %windir%\Windows
> 3. Gave Everyone group read permissions on HKEY_CLASSES_ROOT in regedit
>
> Here is a piece of the c:\windows\windowsupdate.log
> 2007-02-28 09:42:24 2968 91c Setup *************
> 2007-02-28 09:42:24 2968 91c Setup ** START ** Setup: Installing client
> binaries
> 2007-02-28 09:42:24 2968 91c Setup *********
> 2007-02-28 09:42:24 2968 91c Setup * Download directory:
> C:\WINDOWS\SoftwareDistribution\WebSetup
> 2007-02-28 09:42:24 2968 91c Setup * Stop and start service: Yes
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> cdm
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section cdm: status 0
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> iuengine
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section iuengine: status 0
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> wuapi
> 2007-02-28 09:42:24 2968 91c Setup Registering binary:
> C:\WINDOWS\system32\regsvr32.exe /s "C:\WINDOWS\system32\wuapi.dll"
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section wuapi: status 0
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> wuauclt
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section wuauclt: status 0
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> wuauclt1
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section wuauclt1: status 0
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> wuaucpl
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section wuaucpl: status 0
> 2007-02-28 09:42:24 2968 91c Setup Starting registry operations for section
> wuaueng_WebSetup
> 2007-02-28 09:42:24 2968 91c Setup Registering binary:
> C:\WINDOWS\system32\regsvr32.exe /s "C:\WINDOWS\system32\wuaueng.dll"
> 2007-02-28 09:42:24 2968 91c Setup FATAL: Self registration of
> C:\WINDOWS\system32\wuaueng.dll failed, error = 0x8024D007
> 2007-02-28 09:42:24 2968 91c Setup Completed registration operations for
> section wuaueng_WebSetup: status 0x8024d007
> 2007-02-28 09:42:24 2968 91c Setup WARNING: Setup failed while processing
> registry operations, error = 0x8024D007. Rolling back changes.
> 2007-02-28 09:42:24 2968 91c Setup * WARNING: Exit code = 0x8024D007
> 2007-02-28 09:42:24 2968 91c Setup *********
> 2007-02-28 09:42:24 2968 91c Setup ** END ** Setup: Installing client
> binaries
> 2007-02-28 09:42:24 2968 91c Setup *************
> 2007-02-28 09:42:24 2968 91c Setup FATAL: InstallUpdatedBinaries failed with
> error 0x8024d007
> 2007-02-28 09:42:24 2968 91c WUWeb FATAL: InstallUpdatedBinaries failed with
> error:0x8024d007
> 2007-02-28 09:42:24 2968 91c WUWeb FATAL: UpdateClientWorker failed: error
> 0x8024d007
>
> Some System Events:
> Event ID: 7023 - The Background Intelligent Transfer Service service
> terminated with the following error: Invalid access to memory location.
> Event ID: 10010 - The server {E60687F7-01A1-40AA-86AC-DB1CBF673334} did not
> register with DCOM within the required timeout.
>
> The last patches installed were on 10/15/06:
> KB924496, KB923191, KB922819, KB924191, KB923414
>
> I'm afraid to try KB555336
> http://support.microsoft.com/default...b;en-us;555336 because this
> is a productions server and I'm not exactly sure what this procedure will do.
>
> Any information would be most appreciated!
>
> Kathy

Hi Kathy,

We have the same problem. I was wondering if you found a solution?

Thanks,

David

[NNTP-Posting-Host: 72.29.94.49.static.dimenoc.com strikes again]

David Staschover wrote:
> Hi Kathy,
>
> We have the same problem. I was wondering if you found a solution?
>
> Thanks,
>
> David

No solution has been found yet. I'm sorry.

Kathy