Errror Code 8000FFFF When installing Update KB929777

[Ken Hill]

Well I've tried all the simple things I know to resolve this error and still
no luck.

Things I've allready tried:

Running update with only this update selected - no luck
Downloading update manually and Installing - no luck

System Information:
Dell 521 amd processor x2 5600
4 GB Memory
Ati 1650xt video card with 512 mb ram
Vista Home premium (32 bit)

Any Ideas?




--
Signature..... Is this a legal document? ROFL

[MowGreen [MVP]]

I've experienced the same error and had tried the same methods to correct.

Running Vista Ultimate w/ 4GB RAM, but only 3.25 GB is recognized.
Dell Latitude D820.

The symptoms outlined below are correct for my situation other than
Stop Errors - not sure if that was encoutered during intial install.

[BWalworth@gmail.com]

Same problem with me also. Has anyone solved this one? I've been
searching all over the net for days now.

[Atlbmoc]

I have a brand spanking new Dell D520 with 4GB ram and vista business
installed from Dell. I too am getting 8000FFFF when performing the update
of KB 929777. Kind of rediculous that this would occur out of the box from
Dell just from performing windows updates, kinda thought they might have
tested that one. I have no more idea than most of you who have posted here
as to what the problem/remedy is.

[MadTrevor]

I have the same problem .. 8000FFFF installing the updates.
I have been fighting with Dell .. I have a brand new Dell M1210 with 4Gb
RAM, BIOS only reports 4096Mb installed but 3327Mb available ... after much
time on the Dell chat support, I finally got the answer: Dell maps out the
top 500Gb of RAM space for memory-mapped PCI cards!! Another 256Mb for shared
RAM for the Video card and that takes care of 750Mb of your installed memory.
They use a 32-bit m/board with 64-bit processor and ran out of address space
.... not that any combination of peripherals on a notebook would require 500Mb
of addressability!
I won't buy a Dell again ... I want to post my 'experience' with their chat
support, maybe others will get a laugh :-)

As an aside ... Dell only provide the 32-bit version of Vista ultimate, a
fact they neglect to mention on their ordering page (or anywhere else).
Microsoft 'sells' Ultimate as having both 32 and 64 bit versions, other
versions you can upgrade for a small fee from the Microsoft web site. But you
can't upgrade Ultimate and Dell won't provide the 64-bit version. The answer
from Dell "go buy a retail copy of Vista and upgrade it". Sic Semper Tyrannis!

[Daarken]

I installed Vista Buisness on a new PC, 10 days ago, and I also have this error.
Apparently this only occurs to people with more then 3 gigs on thier system and it is not Dell Specific.
Windows Vista 32bit does not fully use all 4 gigs of ram because of a limitation with the 32bit environment. Alot of review sites have mislead the public in this case. Additionaly alot of software doesnt recognise more then 2 gigs of ram on top of it.
I did not recieve any errors when I installed vista on this machine.

Asus M2N-SLI Deluxe
AMD X2 AM2 X5200
4 GB PC-6400 Memory
Nvidia 8800GTS 320mb
WD Sata II 320gb Raid 0
Vista Buisness

[Daarken]

Just as an update, I did try to install this update with 2 gigs of ram removed.
It still did not resolve the problem.

[skettimos]

If you have a Dell system and KB929777 is failing to install, it is because it is already installed and WU is not detecting it.

Go to a command prompt and type wmic qfe > qfe.txt
Open qfe.txt in notepad and search for the QFE. It should be there.
This is more critical HAL update for Desktops than portables.

[skettimos]

Here is the answer to your problems. Go to your control panel under add and remove programs you will see a hot fix for kb929777. Uninstall this hot fix. Windows will tell you to reboot, do it. Download the kb929777 for the windows website not the auto update site, (if you do it will install the hot fix first before the kb929777 and then kb929777 will not install again). After successful update you will need to reboot. check for updates( there should be none and your history should show successful update on the kb929777. I also took out 3 gb of mem. before I did this but before it would still not download until I removed the hot fix, so I DO NOT KNOW IF YOU NEED TO REMOVE THE MEM. FIRST. But try it with the mem. in first and it may save you a step.

[DellTech_Nightroado]

I have the same problem .. 8000FFFF installing the updates.
I have been fighting with Dell .. I have a brand new Dell M1210 with 4Gb
RAM, BIOS only reports 4096Mb installed but 3327Mb available ... after much
time on the Dell chat support, I finally got the answer: Dell maps out the
top 500Gb of RAM space for memory-mapped PCI cards!! Another 256Mb for shared
RAM for the Video card and that takes care of 750Mb of your installed memory.
They use a 32-bit m/board with 64-bit processor and ran out of address space
.... not that any combination of peripherals on a notebook would require 500Mb
of addressability!
I won't buy a Dell again ... I want to post my 'experience' with their chat
support, maybe others will get a laugh :-)

As an aside ... Dell only provide the 32-bit version of Vista ultimate, a
fact they neglect to mention on their ordering page (or anywhere else).
Microsoft 'sells' Ultimate as having both 32 and 64 bit versions, other
versions you can upgrade for a small fee from the Microsoft web site. But you
can't upgrade Ultimate and Dell won't provide the 64-bit version. The answer
from Dell "go buy a retail copy of Vista and upgrade it". Sic Semper Tyrannis!

T.

Just a small FYI. They did change the OS options on ordering a system. I actualy own a beefed up Dim E521, but came with Vista Home Basic (supposedly Basic isn't an option anymore?). They ship XP again due to popular demand. If you wanted a 64-bit arch, then you probably should have called the sales line. Or even tech support (me) so we can look that kind of stuff up for you. Granted we're not suppose to talk about it in case something we say hurts the sale, but a lot of techs are rather honest.

[DellTech_Nightroado]

Mmm, so - taking into account several responses in this thread are directly
related to DELL machines (mine included) are we talking about a problem with
Windows Vista or DELL computers - or the combination of the both that is
causing the problems with KB929777 resulting mwith 0x8000FFF?
I too am running a DELL XPS-M2010, 4GB RAM with Vista Ultimate as configured
by DELL. Incidentally, the machine at 4 weeks old has out of date webcam
(Logitech) drivers and Logitech reffuse to help saying DELL are responsible
for fitting it. DELL - don't have the up to date drivers to give...
DELL - please seek a different webcam manufacturer - one who cares about
customer service.
Dave

The problem is basically the motherboard bottle-necking the rest of the system. I personally have no idea as to why they're shipping 32-bit mobos in what would otherwise be a 64-bit system, but they are. If you went out, upgraded your mobo, and checked things again such as system memory, it'd match what's actually in there. I know the 710 (and possibly the 720?) came with the promise to future technology so those applicable can call in and demand an upgraded mobo. If you don't own a 710, then please don't call in for the upgrade (since you didn't pay for it, Dell won't provide it just like ay other business). Complaints and such would be directed to customer care, including refunds.

[DellTech_Nightroado]

The error will trigger if one of the following is true:
1) You have a 32-bit OS and more memory than it'll support.
If true, then: Upgrade the OS, remove some memory, or leave it alone... nothing is really busted. Vista wants to install an update that would apply to a 64-bit environment, which you don't have, due the amount of memory in your system. You'll notice it will average out to about 3.26 GB. This is because it can map 4gb total and it won't map out RAM when it still needs to do more important things like vid memory.

2) You have a 64-bit OS and lots of memory, but a 32-bit mobo.
If true, then: Upgrade the mobo or nothing. Again, some 710's were promised a free mobo upgrade. I don't have the policy in front of me, but I beleive it's when you upgrade the processor to 64-bit. Feel free to correct me. Aside from that, I've seen 64-bit system go out with a puny mobo. I'm not sure why or how they came to that conclusion. I just take calls.

Aside fromgetting rid of the update logo continously on because M/S doesn't have Windows Updates prog'd for the situation (it assumes we're all smart enough not to do this), playing the memory game is pointless.

[Kaïkan]

Good day,

I've buy a Dell Inspiron 1720 (Vista Ultimate) with 4Go Ram, and I've had:Errror Code 8000FFFF When installing Update KB929777.

A lot of fight with Dell, 15 days works with "Microsoft support". I was said to reinstall the whole system (10 Go lost on HD, hours of work for nothing).

At least I found the answer of SKETTIMOS when searching on the web. And all is in order now. His solution worked completly at first try!!!

THANKS a lot SKETTIM! I was lost in the desert and your solution came like a fresh glass of water.

Best regards from France.

Kaïkan

The whole Universe is the eternal present.