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Thread: Software update for a DELL laptop driver

  1. #1
    Oriane Guest

    Software update for a DELL laptop driver

    Hi,

    I've got a DELL Latitude D505 laptop with a "wrong" driver, since it can't
    display more than 1078x780 pixels (it should at least display 1400x1080).
    Windows Update prompts me to install a "software update" for this driver,
    but the installation fails.

    So I would like to find this patch in the Windows catalog to download it
    onto my hard drive
    and to better understand why it fails ! The Windows Update error is not
    documented.

    Patch is:

    Dell Inc. - Monitors - Dell M783p
    Dell Inc. monitor software update released on March 11 2004.


    Sincerely




  2. #2
    Oriane Guest

    Re: Software update for a DELL laptop driver

    The content of the log file:

    _______________________________________________________________________________________________
    Dell Inc. - Monitors - Dell M783p
    Dell Inc. monitor software update released on March 11 2004.

    2007-01-29 13:23:29 2808 dfc Handler :: START :: Handler: Driver Install

    2007-01-29 13:23:29 2808 dfc Handler :::::::::

    2007-01-29 13:23:29 2808 dfc Handler : Updates to install = 1

    2007-01-29 13:23:32 2808 dfc Handler Device id = Monitor\DEL700D

    2007-01-29 13:23:32 2808 dfc Handler
    DriverPingback=1|2|Monitor\DEL700D|2004-03-11|1.0.0.0|0|0|0|Dell Inc.|Dell
    Inc.|Dell M783p|monitor\del700d

    2007-01-29 13:23:32 2808 dfc Handler WARNING: Driver install of
    {AE49F08D-F0CD-47A0-A3F2-7E62A80FA095} on MONITOR\DEL700D failed
    (0x8024200b)

    2007-01-29 13:23:32 2808 dfc Handler : WARNING: Exit code = 0x8024200B

    2007-01-29 13:23:32 2808 dfc Handler :::::::::

    2007-01-29 13:23:32 2808 dfc Handler :: END :: Handler: Driver Install

    2007-01-29 13:23:32 2808 dfc Handler :::::::::::::

    2007-01-29 13:23:32 1472 418 AU #############

    2007-01-29 13:23:32 1472 418 AU ## START ## AU: Search for updates

    2007-01-29 13:23:32 1472 418 AU #########

    2007-01-29 13:23:32 1472 418 AU <<## SUBMITTED ## AU: Search for updates
    [CallId = {57CF7963-6F99-43A0-8062-A18B75638D45}]

    2007-01-29 13:23:32 1472 cf0 Agent *********

    2007-01-29 13:23:32 1472 cf0 Agent ** END ** Agent: Installing updates
    [CallerId = MicrosoftUpdate]

    2007-01-29 13:23:32 1472 cf0 Agent *************

    2007-01-29 13:23:32 1472 cf0 Agent *************

    2007-01-29 13:23:32 1472 cf0 Agent ** START ** Agent: Finding updates
    [CallerId = AutomaticUpdates]

    2007-01-29 13:23:32 1472 cf0 Agent *********

    2007-01-29 13:23:32 2140 6c0 COMAPI >>-- RESUMED -- COMAPI: Install
    [ClientId = MicrosoftUpdate]

    2007-01-29 13:23:32 2140 6c0 COMAPI - Install call complete (succeeded = 0,
    succeeded with errors = 0, failed = 1, unaccounted = 0)

    2007-01-29 13:23:32 2140 6c0 COMAPI - Reboot required = No

    2007-01-29 13:23:32 2140 6c0 COMAPI - WARNING: Exit code = 0x00000000; Call
    error code = 0x80240022

    2007-01-29 13:23:32 2140 6c0 COMAPI ---------

    2007-01-29 13:23:32 2140 6c0 COMAPI -- END -- COMAPI: Install [ClientId =
    MicrosoftUpdate]

    2007-01-29 13:23:32 2140 6c0 COMAPI -------------

    2007-01-29 13:23:37 1472 cf0 Agent WARNING: Failed to evaluate Installable
    rule, updateId = {2F395832-3A36-4BE2-BE94-7AEB1DF8ADCD}.100, error =
    0x8007006E

    [...] REPEAT N TIMES
    ************************************************************

    2007-01-29 13:23:37 1472 cf0 Agent WARNING: Failed to evaluate Installable
    rule, updateId = {6A0195EF-97A6-4049-83BA-FC29E707EBDC}.100, error =
    0x8007006E

    2007-01-29 13:23:39 1472 cf0 Agent * Added update
    {8BD021A9-DD9B-45B8-B023-8D2D97308596}.101 to search result

    2007-01-29 13:23:39 1472 cf0 Agent * Found 1 updates and 26 categories in
    search

    2007-01-29 13:23:39 1472 cf0 Agent *********

    2007-01-29 13:23:39 1472 cf0 Agent ** END ** Agent: Finding updates
    [CallerId = AutomaticUpdates]

    2007-01-29 13:23:39 1472 cf0 Agent *************

    2007-01-29 13:23:39 1472 cf0 Report REPORT EVENT:
    {4716A816-0D1F-47D0-B39D-B7D60CAFC27B} 2007-01-29 13:23:32+0100 1 182 101
    {AE49F08D-F0CD-47A0-A3F2-7E62A80FA095} 100 80070103 MicrosoftUpdate Failure
    Content Install Installation Failure: Windows failed to install the
    following update with error 0x80070103: Dell Inc. - Monitors - Dell M783p.

    2007-01-29 13:23:39 1472 cf0 AU >>## RESUMED ## AU: Search for updates
    [CallId = {57CF7963-6F99-43A0-8062-A18B75638D45}]

    2007-01-29 13:23:39 1472 cf0 AU # 1 updates detected

    2007-01-29 13:23:39 1472 cf0 AU #########

    2007-01-29 13:23:39 1472 cf0 AU ## END ## AU: Search for updates [CallId =
    {57CF7963-6F99-43A0-8062-A18B75638D45}]

    2007-01-29 13:23:39 1472 cf0 AU #############

    _______________________________________________________________________________________________



  3. #3
    Shenan Stanley Guest

    Re: Software update for a DELL laptop driver

    Oriane wrote:
    > I've got a DELL Latitude D505 laptop with a "wrong" driver, since
    > it can't display more than 1078x780 pixels (it should at least
    > display 1400x1080). Windows Update prompts me to install a
    > "software update" for this driver, but the installation fails.
    >
    > So I would like to find this patch in the Windows catalog to
    > download it onto my hard drive
    > and to better understand why it fails ! The Windows Update error is
    > not documented.
    >
    > Patch is:
    >
    > Dell Inc. - Monitors - Dell M783p
    > Dell Inc. monitor software update released on March 11 2004.


    You have a Dell.
    Get your hardware drivers FROM DELL.

    If you had a Microsoft Laptop - you'd get your drivers from Microsoft.
    You don't have a Microsoft laptop.
    You have a Dell.

    --
    Shenan Stanley
    MS-MVP
    --
    How To Ask Questions The Smart Way
    http://www.catb.org/~esr/faqs/smart-questions.html



  4. #4
    Oriane Guest

    Re: Software update for a DELL laptop driver


    "Shenan Stanley" <newshelper@gmail.com> a écrit dans le message de news:
    %23MOsAYFRHHA.3500@TK2MSFTNGP05.phx.gbl...
    > Oriane wrote:
    >> I've got a DELL Latitude D505 laptop with a "wrong" driver, since
    >> it can't display more than 1078x780 pixels (it should at least
    >> display 1400x1080). Windows Update prompts me to install a
    >> "software update" for this driver, but the installation fails.
    >>
    >> So I would like to find this patch in the Windows catalog to
    >> download it onto my hard drive
    >> and to better understand why it fails ! The Windows Update error is
    >> not documented.
    >>
    >> Patch is:
    >>
    >> Dell Inc. - Monitors - Dell M783p
    >> Dell Inc. monitor software update released on March 11 2004.

    >
    > You have a Dell.
    > Get your hardware drivers FROM DELL.

    Yes I've tried that, but the driver hasn't changed...
    > If you had a Microsoft Laptop - you'd get your drivers from Microsoft.
    > You don't have a Microsoft laptop.

    Yes sir, but this is with Microsoft Update that I could update the driver !
    I wish I could find another way to achieve that...
    > You have a Dell.

    And a driver for Windows XP ;-)
    > --
    > Shenan Stanley
    > MS-MVP
    > --
    > How To Ask Questions The Smart Way
    > http://www.catb.org/~esr/faqs/smart-questions.html

    Oriane



  5. #5
    Michael Jennings Guest

    Re: Software update for a DELL laptop driver

    Dell has an M783s video driver you can find on either the French or
    English support page for their Latitude D505. You could try that, but
    I think you should explain your display problem on Dell's tech forum first.
    The M783s is just one of 40 display drivers listed for the Latitude D505.

    "Oriane" <oriane@guermantes.fr> wrote in message news:e7F5FNFRHHA.1036@TK2MSFTNGP03.phx.gbl...
    > Hi,
    >
    > I've got a DELL Latitude D505 laptop with a "wrong" driver, since it can't
    > display more than 1078x780 pixels (it should at least display 1400x1080).
    > Windows Update prompts me to install a "software update" for this driver,
    > but the installation fails.
    >
    > So I would like to find this patch in the Windows catalog to download it
    > onto my hard drive
    > and to better understand why it fails ! The Windows Update error is not
    > documented.
    >
    > Patch is:
    >
    > Dell Inc. - Monitors - Dell M783p
    > Dell Inc. monitor software update released on March 11 2004.
    >
    >
    > Sincerely
    >
    >
    >




  6. #6
    Oriane Guest

    Re: Software update for a DELL laptop driver


    "Michael Jennings" <metarhyme@gmail.com> a écrit dans le message de news:
    eynH1FGRHHA.3444@TK2MSFTNGP03.phx.gbl...
    > Dell has an M783s video driver you can find on either the French or
    > English support page for their Latitude D505. You could try that, but
    > I think you should explain your display problem on Dell's tech forum
    > first.
    > The M783s is just one of 40 display drivers listed for the Latitude D505.
    >

    Yes indeed, but this is a driver for an additional flat screen.

    I've reloaded the driver for my "Extreme graphics" graphic controler, but
    it hasn't changed. Thus I can conclude that this is purely a Microsoft pb,
    and therefore - and this was the object of my post - only a Microsoft update
    should fix that.

    However, I will try to search the Dell tech forums.

    Thanks



  7. #7
    Michael Jennings Guest

    Re: Software update for a DELL laptop driver

    "Oriane" <oriane@guermantes.fr> wrote in message news:OdSwRgGRHHA.4260@TK2MSFTNGP06.phx.gbl...
    > "Michael Jennings" <metarhyme@gmail.com> a écrit dans le message de news:
    > eynH1FGRHHA.3444@TK2MSFTNGP03.phx.gbl...
    >> Dell has an M783s video driver you can find on either the French or
    >> English support page for their Latitude D505. You could try that, but
    >> I think you should explain your display problem on Dell's tech forum
    >> first.
    >> The M783s is just one of 40 display drivers listed for the Latitude D505.
    >>

    > Yes indeed, but this is a driver for an additional flat screen.
    >
    > I've reloaded the driver for my "Extreme graphics" graphic controler, but
    > it hasn't changed. Thus I can conclude that this is purely a Microsoft pb,
    > and therefore - and this was the object of my post - only a Microsoft update
    > should fix that.
    >
    > However, I will try to search the Dell tech forums.
    >
    > Thanks
    >

    Yes, that is possible. When Bob posted recently that he needed Microsoft
    to fix a problem he had with his wireless card I doubted it, but after several
    posts I accepted that Belkin had told him that, and that Microsoft needed to
    correct a configuration problem with Windows Media Center Edition 2005.

    People having lots of no luck with driver updates from WU has got those
    who respond here to advise, "always get drivers from the manufacturers."
    Helping you to get a driver from WU goes against that accepted wisdom.

    In his response to a different problem, Lawrence Garvin (MVP) said that
    0x8024200B is a generic error code and that the log wasn't much help.
    Unless Dell tells you that Microsoft must fix the problem, ought you not
    get a solution from Dell, as you are attempting?
    http://support.euro.dell.com/support...system=true&cs
    =04&l=fr&product_family=Latitude&s=bsd



  8. #8
    PA Bear Guest

    Re: Software update for a DELL laptop driver

    Get your updates from here ONLY:
    http://support.dell.com/support/downloads/index.aspx
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)

    Oriane wrote:
    > Hi,
    >
    > I've got a DELL Latitude D505 laptop with a "wrong" driver, since it can't
    > display more than 1078x780 pixels (it should at least display 1400x1080).
    > Windows Update prompts me to install a "software update" for this driver,
    > but the installation fails.
    >
    > So I would like to find this patch in the Windows catalog to download it
    > onto my hard drive
    > and to better understand why it fails ! The Windows Update error is not
    > documented.
    >
    > Patch is:
    >
    > Dell Inc. - Monitors - Dell M783p
    > Dell Inc. monitor software update released on March 11 2004.
    >
    >
    > Sincerely



  9. #9
    Siepmann Guest

    RE: Software update for a DELL laptop driver

    Windows Update will sometimes try to install various drivers through Express
    or Custom mode and may have problems (seems to be more with display drivers,
    labeled "Microsoft Windows Hardware Compatibility Publisher" and error codes
    can include 0x80070103 and others), so those "MVPs" that are telling you not
    to get your drivers from WU/MU, although correct in that it is better to get
    them from the manufacturer are wrong in that MS is responsible for these
    errors since they are trying to install them through WU/MU and since MS is
    charging companies to sign these drivers, they might as well do some work for
    that money.

    SOLUTION: When you get one of these failed driver downloads from WU/MU, just
    go to system; device manager; right click the device and click "update
    driver"; and do the automatic install. [Though MU/WU will recognize that you
    need a new driver, it often can't install it but the "update driver" method
    should work fine.]

    "Oriane" wrote:

    > Hi,
    >
    > I've got a DELL Latitude D505 laptop with a "wrong" driver, since it can't
    > display more than 1078x780 pixels (it should at least display 1400x1080).
    > Windows Update prompts me to install a "software update" for this driver,
    > but the installation fails.
    >
    > So I would like to find this patch in the Windows catalog to download it
    > onto my hard drive
    > and to better understand why it fails ! The Windows Update error is not
    > documented.
    >
    > Patch is:
    >
    > Dell Inc. - Monitors - Dell M783p
    > Dell Inc. monitor software update released on March 11 2004.
    >
    >
    > Sincerely
    >
    >
    >
    >


  10. #10
    Siepmann Guest

    RE: Software update for a DELL laptop driver

    Windows Update will sometimes try to install various drivers through Express
    or Custom mode and may have problems (seems to be more with display drivers,
    labeled "Microsoft Windows Hardware Compatibility Publisher" and error codes
    can include 0x80070103 and others), so those "MVPs" that are telling you not
    to get your drivers from WU/MU, although correct in that it is better to get
    them from the manufacturer are wrong in that MS is responsible for these
    errors since they are trying to install them through WU/MU and since MS is
    charging companies to sign these drivers, they might as well do some work for
    that money.

    SOLUTION: When you get one of these failed driver downloads from WU/MU, just
    go to system; device manager; right click the device and click "update
    driver"; and do the automatic install. [Though MU/WU will recognize that you
    need a new driver, it often can't install it but the "update driver" method
    should work fine.]

    "Oriane" wrote:

    > Hi,
    >
    > I've got a DELL Latitude D505 laptop with a "wrong" driver, since it can't
    > display more than 1078x780 pixels (it should at least display 1400x1080).
    > Windows Update prompts me to install a "software update" for this driver,
    > but the installation fails.
    >
    > So I would like to find this patch in the Windows catalog to download it
    > onto my hard drive
    > and to better understand why it fails ! The Windows Update error is not
    > documented.
    >
    > Patch is:
    >
    > Dell Inc. - Monitors - Dell M783p
    > Dell Inc. monitor software update released on March 11 2004.
    >
    >
    > Sincerely
    >
    >
    >
    >


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