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Thread: Security Update for Flash Player (KB923789) Install Failure

  1. #1
    NamVet Guest

    Security Update for Flash Player (KB923789) Install Failure

    Security Update for Flash Player (KB923789) fails to install. I get an Error
    Code: 0x643. I have tried Update a second time and it still fails. I upgraded
    Flash Player and still got the same error. I opened an SRZ but that process
    could take awhile. Any ideas?

  2. #2
    Frank C Guest

    RE: Security Update for Flash Player (KB923789) Install Failure

    This update failed for me also. I can not find KB923789 in the knowledge base.
    When I click on the red x in update history for help, nothing happens. I
    don't even know if I have Adobe Flash player installed. I can't find it.


    "NamVet" wrote:

    > Security Update for Flash Player (KB923789) fails to install. I get an Error
    > Code: 0x643. I have tried Update a second time and it still fails. I upgraded
    > Flash Player and still got the same error. I opened an SRZ but that process
    > could take awhile. Any ideas?


  3. #3
    NamVet Guest

    RE: Security Update for Flash Player (KB923789) Install Failure

    When I click on the red x I get the window that provides the error code. You
    can get flash player at Adobe's WEB site.

    "Frank C" wrote:

    > This update failed for me also. I can not find KB923789 in the knowledge base.
    > When I click on the red x in update history for help, nothing happens. I
    > don't even know if I have Adobe Flash player installed. I can't find it.
    >
    >
    > "NamVet" wrote:
    >
    > > Security Update for Flash Player (KB923789) fails to install. I get an Error
    > > Code: 0x643. I have tried Update a second time and it still fails. I upgraded
    > > Flash Player and still got the same error. I opened an SRZ but that process
    > > could take awhile. Any ideas?


  4. #4
    ackerberg Guest

    RE: Security Update for Flash Player (KB923789) Install Failure

    I have exactly the same problem. Tried installing 4 times, after download,
    and 4 failures with error code "0x643". Hope someone frrom MS responds soon.
    --
    ackerberg


    "NamVet" wrote:

    > When I click on the red x I get the window that provides the error code. You
    > can get flash player at Adobe's WEB site.
    >
    > "Frank C" wrote:
    >
    > > This update failed for me also. I can not find KB923789 in the knowledge base.
    > > When I click on the red x in update history for help, nothing happens. I
    > > don't even know if I have Adobe Flash player installed. I can't find it.
    > >
    > >
    > > "NamVet" wrote:
    > >
    > > > Security Update for Flash Player (KB923789) fails to install. I get an Error
    > > > Code: 0x643. I have tried Update a second time and it still fails. I upgraded
    > > > Flash Player and still got the same error. I opened an SRZ but that process
    > > > could take awhile. Any ideas?


  5. #5
    Jerry Guest

    Re: Security Update for Flash Player (KB923789) Install Failure

    Don't bother - today Adobe posted a new Flash Player - version 9.0.28.0

    "NamVet" <NamVet@discussions.microsoft.com> wrote in message
    news:316E97AB-792C-403A-9BAF-E39AB955F5EE@microsoft.com...
    > Security Update for Flash Player (KB923789) fails to install. I get an
    > Error
    > Code: 0x643. I have tried Update a second time and it still fails. I
    > upgraded
    > Flash Player and still got the same error. I opened an SRZ but that
    > process
    > could take awhile. Any ideas?




  6. #6
    ackerberg Guest

    Re: Security Update for Flash Player (KB923789) Install Failure

    I wrote to MS and they asked me to do a manual install. When I tried it I
    received an error message that the "version of Macromedia Flash you have
    installed does not match the update you are trying to install". I then went
    to add/remove programs and uninstalled Flashplayer which was version 8. Then
    opened IE which asked me to install Flashplayer because it could not render
    the page properly. I proceeded to install the Flashplayer, which took 2
    attempts and I check with the Flashplayer checker which can be located with
    Google to be sure it was installed. Do not forget to reboot after the
    installation and before using the checker.
    I then went to IE and did the windows update. With the new Flashplayer,
    apparently the update is not necessary because it did not appear. Closed case!
    Hope this helps someone.
    --
    ackerberg


    "Jerry" wrote:

    > Don't bother - today Adobe posted a new Flash Player - version 9.0.28.0
    >
    > "NamVet" <NamVet@discussions.microsoft.com> wrote in message
    > news:316E97AB-792C-403A-9BAF-E39AB955F5EE@microsoft.com...
    > > Security Update for Flash Player (KB923789) fails to install. I get an
    > > Error
    > > Code: 0x643. I have tried Update a second time and it still fails. I
    > > upgraded
    > > Flash Player and still got the same error. I opened an SRZ but that
    > > process
    > > could take awhile. Any ideas?

    >
    >
    >


  7. #7
    Frank C Guest

    RE: Security Update for Flash Player (KB923789) Install Failure

    I got the 9.0.28.0 version of Flash Player installed and the requirement for
    the security update is no longer present.
    This is the first time I realized that I may have different versions of
    Flash Player in Fire Fox and Internet Explorer. In FF I have 8.0.24.0 In I.E.
    I have 9.0.28.0.
    I guess that's OK.

    "NamVet" wrote:

    > Security Update for Flash Player (KB923789) fails to install. I get an Error
    > Code: 0x643. I have tried Update a second time and it still fails. I upgraded
    > Flash Player and still got the same error. I opened an SRZ but that process
    > could take awhile. Any ideas?


  8. #8
    ackerberg Guest

    RE: Security Update for Flash Player (KB923789) Install Failure

    It's even worse than that. I have a different version for IE, FF2.0 and
    Dreamweaver. Seems like we are wasting much memory here in having to store
    the same program in several versions.
    --
    ackerberg


    "Frank C" wrote:

    > I got the 9.0.28.0 version of Flash Player installed and the requirement for
    > the security update is no longer present.
    > This is the first time I realized that I may have different versions of
    > Flash Player in Fire Fox and Internet Explorer. In FF I have 8.0.24.0 In I.E.
    > I have 9.0.28.0.
    > I guess that's OK.
    >
    > "NamVet" wrote:
    >
    > > Security Update for Flash Player (KB923789) fails to install. I get an Error
    > > Code: 0x643. I have tried Update a second time and it still fails. I upgraded
    > > Flash Player and still got the same error. I opened an SRZ but that process
    > > could take awhile. Any ideas?


  9. #9
    angela Guest

    Re: Security Update for Flash Player (KB923789) Install Failure


    I had the same problem. Windows Update "wanted" to install KB923789, but
    th installation failed everytime. Error code 0x643. Installing the
    newest version of Flashplayer did not help, untill I installed the
    newest version for both my browsers. It appeared necessary to update
    Flash player for Firefox and Internet Explorer separately. After doing
    this, KB923789 did not appear anymore in Windows update. Link for
    updating Flashplayer for IE an Firefox: http://tinyurl.com/yae429
    Control version of Flashplayer IE and Ff:
    http://www.adobe.com/products/flash/about/


    --
    angela
    Posted via http://ms-os.com Forum to Usenet gateway


  10. #10
    angela Guest

    Re: Security Update for Flash Player (KB923789) Install Failure


    Sorry, the first link I gave is to the dutch page. The English UK page:
    http://www.adobe.com/uk/ You can go to the page for the country and
    language you want at the head of the page.


    --
    angela
    Posted via http://ms-os.com Forum to Usenet gateway


  11. #11
    ackerberg Guest

    Re: Security Update for Flash Player (KB923789) Install Failure

    I don't think the MS update for flashplayer has anything to do with FF. I
    only had to update the Flashplayer in IE for the update to disappear. I still
    have an older version in FF. Of course, MS would like it that the
    Flashplayer would not work with FF. What else can you expect? :)
    --
    ackerberg


    "angela" wrote:

    >
    > Sorry, the first link I gave is to the dutch page. The English UK page:
    > http://www.adobe.com/uk/ You can go to the page for the country and
    > language you want at the head of the page.
    >
    >
    > --
    > angela
    > Posted via http://ms-os.com Forum to Usenet gateway
    >
    >


  12. #12
    angela Guest

    Re: Security Update for Flash Player (KB923789) Install Failure


    It's just that at first I only had updated Firefox. Sometimes I forget
    have IE ;)
    Angel

    --
    angel
    Posted via http://ms-os.com Forum to Usenet gatewa


  13. #13
    Phil B Guest

    Re: Security Update for Flash Player (KB923789) Install Failure



    "angela" wrote:

    >
    > I had the same problem. Windows Update "wanted" to install KB923789, but
    > th installation failed everytime. Error code 0x643. Installing the
    > newest version of Flashplayer did not help, untill I installed the
    > newest version for both my browsers. It appeared necessary to update
    > Flash player for Firefox and Internet Explorer separately. After doing
    > this, KB923789 did not appear anymore in Windows update. Link for
    > updating Flashplayer for IE an Firefox: http://tinyurl.com/yae429
    > Control version of Flashplayer IE and Ff:
    > http://www.adobe.com/products/flash/about/
    >
    >
    > --
    > angela
    > Posted via http://ms-os.com Forum to Usenet gateway
    >
    >


    That manual fix is very helpful thanks - to summarise though, it's a bug in
    the update software which is not checking versions properly!



  14. #14
    Join Date
    Nov 2006
    Posts
    2
    I had the same problem. Windows update failed for the flash security update KB923789

    Start + Run + %WINDIR%\WindowsUpdate.log revealed an entry near the bottom of the log:-

    "Windows failed to install the following update with error 0x80070643: Security Update for Flash Player (KB923789)"

    The quoted solution below didn't work for me. I uninstalled Macromedia Flash as suggested and installed the latest version 9.0.28.0 from the macromedia.com site. I rebooted XP then tried windows update again and it still failed.

    I opened IE and went to youtube.com and started a video then right click it and click "About Adobe Flash Player" and it told me I still had version 7 rather than version 9. Somehow the reinstallation wasn't making it through to IE.

    Solution:-

    Use Windows Explorer to get to Windows/Downloaded Program Files and right click Shockwave Flash Object, then Update. This is the IE plugins folder I think. Anyway that did the trick, repeating the youtube process told me I finally had version 9.0.28.0.

    Having got that done, when I did windows update again it didn't list the flash security update KB923789. End of problem.

    Hope this helps someone. I lost an hour or so with this, thanks Microsoft once again you failed.

    [QUOTE=ackerberg]I wrote to MS and they asked me to do a manual install. When I tried it I
    received an error message that the "version of Macromedia Flash you have
    installed does not match the update you are trying to install". I then went
    to add/remove programs and uninstalled Flashplayer which was version 8. Then
    opened IE which asked me to install Flashplayer because it could not render
    the page properly. I proceeded to install the Flashplayer, which took 2
    attempts and I check with the Flashplayer checker which can be located with
    Google to be sure it was installed. Do not forget to reboot after the
    installation and before using the checker.
    I then went to IE and did the windows update. With the new Flashplayer,
    apparently the update is not necessary because it did not appear. Closed case!
    Hope this helps someone.
    --
    ackerberg

  15. #15
    Join Date
    Nov 2006
    Posts
    2

    /Windows/Downloaded Program Files, solution

    I had the same problem. Windows update failed for the flash security update KB923789

    Start + Run + %WINDIR%\WindowsUpdate.log revealed an entry near the bottom of the log:-

    "Windows failed to install the following update with error 0x80070643: Security Update for Flash Player (KB923789)"

    The quoted solution below didn't work for me. I uninstalled Macromedia Flash as suggested and installed the latest version 9.0.28.0 from the macromedia.com site. I rebooted XP then tried windows update again and it still failed.

    I opened IE and went to youtube.com and started a video then right click it and click "About Adobe Flash Player" and it told me I still had version 7 rather than version 9. Somehow the reinstallation wasn't making it through to IE.

    Solution:-

    Use Windows Explorer to get to Windows/Downloaded Program Files and right click Shockwave Flash Object, then Update. This is the IE plugins folder I think. Anyway that did the trick, repeating the youtube process told me I finally had version 9.0.28.0.

    Having got that done, when I did windows update again it didn't list the flash security update KB923789. End of problem.

    Hope this helps someone. I lost an hour or so with this, thanks Microsoft once again you failed.

    [QUOTE=ackerberg]I wrote to MS and they asked me to do a manual install. When I tried it I
    received an error message that the "version of Macromedia Flash you have
    installed does not match the update you are trying to install". I then went
    to add/remove programs and uninstalled Flashplayer which was version 8. Then
    opened IE which asked me to install Flashplayer because it could not render
    the page properly. I proceeded to install the Flashplayer, which took 2
    attempts and I check with the Flashplayer checker which can be located with
    Google to be sure it was installed. Do not forget to reboot after the
    installation and before using the checker.
    I then went to IE and did the windows update. With the new Flashplayer,
    apparently the update is not necessary because it did not appear. Closed case!
    Hope this helps someone.
    --
    ackerberg

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