conflict between IE7 and BT Broadband desktop help

When I downloaded the recommended update to IE7 I recieved the following
error alert for BT Broadband Help Notifier:-

SMART BRIDGE ALERT
GET PROCESSIMAGEFILENAMEW COULD NOT BE LOCATED IN THE DYNAMIC LINK LIBRARY
PSAPI.DLL

BT Broadband desk top help stopped working after that. I only managed to
solve the problem by restoring my computer to a point prior to the IE7 update
being installed.

Can anyone help?
--
The Brick

"Brick" <Brick@discussions.microsoft.com> wrote in message
news:4E5EA9F6-C7CB-4096-AC50-7255B7B46895@microsoft.com...
> When I downloaded the recommended update to IE7 I recieved the following
> error alert for BT Broadband Help Notifier:-
>
> SMART BRIDGE ALERT
> GET PROCESSIMAGEFILENAMEW COULD NOT BE LOCATED IN THE DYNAMIC LINK LIBRARY
> PSAPI.DLL
>
> BT Broadband desk top help stopped working after that. I only managed to
> solve the problem by restoring my computer to a point prior to the IE7
> update
> being installed.
>
> Can anyone help?
> --
> The Brick

Sorry, but this is not the IE7 group.
But have you contacted BT to see if it their problem.
IE7 groups below

IE7 questions should be posted to the Internet Explorer General newsgroup as
below -

In your Newsreader:
news://msnews.microsoft.com/microsof...plorer.general

If you need to use the Web Interface -
http://www.microsoft.com/communities...plorer.general

Antioch

<snip>
Taken from here:
http://www.ie-vista.com/known_issues.html#tpa

PSAPI errors

Affected software includes BT Broadband Help (BT Yahoo Help), Motive SmartBridge, Hal
Screen Reader and Supernova Reader Magnifier by Dolphin.

The fix is to go to the installation location for the affected software.

Find PSAPI.DLL in the installation location for the affected software and rename it
to something else, such as PSAPIOLD.DLL.

**Do not rename the PSAPI.DLL file in your \\Windows\System32 directory. **

Restart the computer.
--
<snip>

Of course, you read the release notes:-
Before you install IE, make sure you read the release notes:
http://msdn.microsoft.com/ie/releasenotes/default.aspx

Installation Errors

Updating or Reinstalling Internet Explorer 7

Uninstalling Internet Explorer 7 RC1

Uninstalling Internet Explorer 7 Beta 3, Beta 2, Beta 2 Preview, or Beta 1

Internet Explorer 7 Fails to Uninstall from Specified User Account

Application Compatibility Toolkit Beta 5.0 Available

Hal Screen Reader and Supernova Reader Magnifier by Dolphin-- PSAPI.DLL

Upgrading Internet Explorer 7 from a previous build (not uninstalling Internet
Explorer 7 first) can leave the computer in a confusing state for users who require
Assistive Technology programs

Starting Internet Explorer without incompatible browser extensions or malware

Resetting Enhanced Security Configuration (ESC) Defaults on Server Machine

Accessing websites that only work with Internet Explorer 6

RSS feed detection button

SharePoint

Accessing Microsoft Office files online fails to install (Vista only)

Microsoft Flight Simulator 2004

SAP GUI

GE Pathspeed ActiveX Control

Microsoft Office Handwriting Recognition Service

Freedom Scientific

Internet Explorer 7 and Outlook Web Access (OWA)

Toolbars that are incompatible with Internet Explorer 7

Website Connectivity Issues

etc etc


--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
(Links to web pages and MSKB Articles are posted for the purposes of keeping the
information current)


"Brick" <Brick@discussions.microsoft.com> wrote in message
news:4E5EA9F6-C7CB-4096-AC50-7255B7B46895@microsoft.com...
| When I downloaded the recommended update to IE7 I recieved the following
| error alert for BT Broadband Help Notifier:-
|
| SMART BRIDGE ALERT
| GET PROCESSIMAGEFILENAMEW COULD NOT BE LOCATED IN THE DYNAMIC LINK LIBRARY
| PSAPI.DLL
|
| BT Broadband desk top help stopped working after that. I only managed to
| solve the problem by restoring my computer to a point prior to the IE7 update
| being installed.
|
| Can anyone help?
| --
| The Brick

Motive SmartBridge© is distributing an old version of PSAPI.DLL. As a
result, users might receive the following error message after installation
of Internet Explorer 7:

"SmartBridge Alerts:MotiveSB.exe Entry Point Not Found The procedure entry
point GetProcessImageFileNameW could not be located in the dynamic link
library PSAPI.DLL"

To work around this error:

* Go to the installation location for SmartBridge (\Program
Files\Verizon...\Smart...)

* Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL

* NB: Do NOT rename the PSAPI.DLL file in C:\Windows\System32 directory!

* Restart the computer.

Source: IE7 Beta Release Notes.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

Brick wrote:
> When I downloaded the recommended update to IE7 I recieved the following
> error alert for BT Broadband Help Notifier:-
>
> SMART BRIDGE ALERT
> GET PROCESSIMAGEFILENAMEW COULD NOT BE LOCATED IN THE DYNAMIC LINK LIBRARY
> PSAPI.DLL
>
> BT Broadband desk top help stopped working after that. I only managed to
> solve the problem by restoring my computer to a point prior to the IE7
> update being installed.
>
> Can anyone help?

Just renaming PSAPI.DLL does not cure the problem with BT Broadband
Help - you still get script errors.

BT claim they're working on this but at the moment their only solution
is to revert to IE6.

John

Just renaming PSAPI.DLL does not cure the problem with BT Broadband
Help - you still get script errors.

BT claim they're working on this but at the moment their only solution
is to revert to IE6.

John

Just renaming PSAPI.DLL does not cure the problem with BT Broadband
Help - you still get script errors.

BT claim they're working on this but at the moment their only solution
is to revert to IE6.

John

Hi, I had same problem. Traced offending psapi.dll to broadband medic
(program files\ntl\broadband and uninstalled broadband medic program.
(renaming file caused internet connection to fail) may need to re-enable the
USB cable modem through device manager after uninstalling medic

"Brick" wrote:

> When I downloaded the recommended update to IE7 I recieved the following
> error alert for BT Broadband Help Notifier:-
>
> SMART BRIDGE ALERT
> GET PROCESSIMAGEFILENAMEW COULD NOT BE LOCATED IN THE DYNAMIC LINK LIBRARY
> PSAPI.DLL
>
> BT Broadband desk top help stopped working after that. I only managed to
> solve the problem by restoring my computer to a point prior to the IE7 update
> being installed.
>
> Can anyone help?
> --
> The Brick