cannot use automatic updates

[JGA]

If I try to use automatic updates, they fail with the error code 0x80200011.
Is there an MS-MVP available who can help me to get them to work please.

[MowGreen [MVP]]

Open the WindowsUpdate.log located in the WINDOWS directory (folder).
Scroll down to the bottom for the most recent entries.
Copy the last 30 or so lines into your reply, please.

I too have this problem on a laptop - have formatted partition and restored
from original media, worked before. Was the original issue in this thread
resolved?

[marybal]

The following are the last activities recorded in my Wondows Update log. I
have no idea how to analyze them. Any help is highly appreciated. Thank you.

2007-04-19 17:26:45 1408 820 COMAPI -------------
2007-04-19 17:26:45 1408 820 COMAPI -- START -- COMAPI: Download [ClientId
= MicrosoftUpdate]
2007-04-19 17:26:45 1408 820 COMAPI ---------

hi i tried to update but the error persist: i did something wrong? i saw your
answers but i can follow: there is a sollution? HELP!!! i don't know if this
work... but here you are:
2008-05-19 23:15:26:100 1140 c6c Report * Bios Release Date =
2007-05-04T00:00:00
2008-05-19 23:15:26:100 1140 c6c Report * Locale ID = 9226
2008-05-19 23:15:26:240 1140 12ac DnldMgr *********** DnldMgr: Regulation
Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********

[wadcutter]

Windows XP Security Update for Windows XP (KB978037) Saturday, May 29, 2010
Automatic Updates
Silverlight Update for Microsoft Silverlight (KB979202) Saturday, May 29,
2010 Automatic Updates
Silverlight Update for Microsoft Silverlight (KB979202) Saturday, May 29,
2010 Automatic Updates
Windows XP Security Update for Windows XP (KB978601) Friday, May 28, 2010
Automatic Updates
Windows XP Security Update for Windows XP (KB979309) Friday, May 28, 2010
Automatic Updates
Windows XP Security Update for Windows XP (KB969947) Friday, May 28, 2010
Automatic Updates
Windows XP Update for Windows XP (KB971737) Friday, May 28, 2010 Automatic
Updates
Office 2003 Security Update for Microsoft Office Web Components (KB947319)
Thursday, May 27, 2010 Automatic Updates
Windows XP Internet Explorer 8 for Windows XP Thursday, May 27, 2010
Automatic Updates

Open the WindowsUpdate.log located in the WINDOWS directory (folder).

[MowGreen]

OK, you've tacked onto to a post from 2007. Now what's the question ?

Is it ...
1) cannot use automatic updates
2) If I try to use automatic updates, they fail with the error code
0x80200011
3) None of the above

BTW, MS offers * no-charge * support for getting *Security updates*
installed. Since at least 2 of those are Security updates from *December
of 2009*, there's a *strong* likelihood that the system has been
compromised by malware.
You can also receive free support for getting the system cleaned up from
MS at the 1-866-PCSAFETY number if you are in the US or Canada:

" How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:
http://support.microsoft.com/common/....aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:
http://support.microsoft.com/oas/def...spx?&prid=7552 "