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Thread: Error 0x800703e3 when trying to install Windows update program.

  1. #1
    MaryE Guest

    Error 0x800703e3 when trying to install Windows update program.

    I have tried repeatedly to install Windows Update and receive error after
    files are downloaded and install fails. Any suggestions? I have been unable
    to get any updates in quite a while.

  2. #2
    MowGreen [MVP] Guest

    Re: Error 0x800703e3 when trying to install Windows update program.

    Go to Start > Run > type in

    regedit
    Click OK
    Navigate to

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup

    by clicking the plus signs. Then click the plus sign next to the Setup
    folder.
    Click on the ServiceStartup folder.
    In the right frame, these should be the only entries you see

    Name - (Default)
    Type - REG_SZ
    Value - (not set)

    If there are any other Names listed besides (Default), then right click
    them, and choose Delete.
    Close the registry editor by clicking all of the minus signs all the way
    back to My Computer. Exit the registry editor.

    [*** NOTE: *** DO NOT delete anything else from the registry, please.
    Improper editing of the registry may render the system inoperable.]

    Restart the system.
    Revisit Windows Updates.

    Did that resolve the issue ?

  3. #3
    MaryE Guest

    Re: Error 0x800703e3 when trying to install Windows update program

    Thanks for the suggestion. I followed your instructions and there was
    nothing except the "default" entry. Any other suggestions

  4. #4
    MowGreen [MVP] Guest
    Yup, there are plenty more, that was the most complicated one. :)

    Open the WindowsUpdate.log located in the WINDOWS directory (folder).
    Scroll down towards the bottom for the most recent entries. Copy and
    paste the last 30 lines of the log into your reply, please.

  5. #5
    MowGreen [MVP] Guest

    Re: Error 0x800703e3 when trying to install Windows update program

    Navigate to this folder -

    C:\WINDOWS\SoftwareDistribution\Download <---- this one

    Delete *all* the contents of the Download folder
    Close the window
    Empty the Recycle Bin

    Either use IE to go the Office Download page -
    http://office.microsoft.com/en-us/of...e/default.aspx
    and the click the Check for Updates button, OR
    download the updates from the provided links and SAVE them, do NOT run
    them -

    Security Update for Word 2003 (KB923094)
    http://www.microsoft.com/downloads/d...D-47AF7E9EA55A

    Security Update for Excel 2003 (KB923088)
    http://www.microsoft.com/downloads/d...3-40C4F32D9728

    Update for Office 2003 (KB923097)
    http://www.microsoft.com/downloads/d...displaylang=en

    Security Update for Office 2003 (KB923272)
    http://www.microsoft.com/downloads/d...6-B16B3DADF247

    Security Update for PowerPoint 2003 (KB923091)
    http://www.microsoft.com/downloads/d...A-105A354B1A4E

    Update for Outlook Junk Email Filter 2003 (KB923095)
    http://www.microsoft.com/downloads/i...splayLang%3den

    Security Update for Office 2003 (KB924424)
    http://www.microsoft.com/downloads/i...splayLang%3den

    Close the browser. If Office loads on Startup or is open, close it.
    Now install the updates.
    If any, or all do not install, then please see this -

    How to troubleshoot an update installation by using log files in Office 2003
    http://support.microsoft.com/kb/884290

  6. #6
    MaryE Guest

    Re: Error 0x800703e3 when trying to install Windows update program

    sorry this is so long getting bck to you. Here is the most recent log

    2006-11-13 21:26:36 3388 390 Setup * Inf file:
    C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
    2006-11-13 21:26:36 3388 390 Setup Update required for
    C:\WINDOWS\system32\cdm.dll: target version = 5.5.3790.2182, required version
    = 5.8.0.2469
    2006-11-13 21:26:36 3388 390 Setup Update required for
    C:\WINDOWS\system32\iuengine.dll: target version = 5.4.3790.2182, required
    version = 5.8.0.2469
    2006-11-13 21:26:36 3388 390 Setup Update required for
    C:\WINDOWS\system32\wuapi.dll: target version = 5.4.3790.2180, required
    version = 5.8.0.2469
    2006-11-13 21:26:36 3388 390 Setup Update required for
    C:\WINDOWS\system32\wuauclt.exe: target version = 5.4.3790.2182, required
    version = 5.8.0.2469
    2006-11-13 21:26:36 3388 390 Setup Update required for
    C:\WINDOWS\system32\wuauclt1.exe: target version = 5.4.3790.2182, required
    version = 5.8.0.2469
    2006-11-13 21:26:36 3388 390 Setup Update required for
    C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.4.3790.2182, required
    version = 5.8.0.2469
    2006-11-13 21:26:36 3388 390 Setup Update required for
    C:\WINDOWS\system32\wuaueng.dll: target version = 5.4.3790.2182, required
    version = 5.8.0.2469
    2006-11-13 21:26:36 3388 390 Setup Update required for

  7. #7
    Christian Petri Guest

    RE: Error 0x800703e3 when trying to install Windows update program.

    I had the same error and couldn't fix it with the methods described in all
    the threads around here. Finally I found the mistake I made.

    Sometime ago there was a workaround for the problem that terminal server
    users were announced to install updates on the terminal server.
    The workaround was to remove file permissions on the WUAUCLT1.EXE and
    WUAUCLT.EXE files for these users.
    So did I.

    And this caused the problem described in this thread. Restoring the original
    file permissions and restarting the terminal server solved the thing
    immediately.

  8. #8
    MowGreen [MVP] Guest

    Re: Error 0x800703e3 when trying to install Windows update program

    Click Start > Run > type in (or copy&paste)

    regsvr wuaueng.dll

    (note the space after regsvr)

    Click OK. Now enter these one by one and click OK after each

    regsvr atl.dll
    regsvr wuapi.dll
    regsvr wucltui.dll
    regsvr wups.dll
    regsvr wuweb.dll

    Next, download the WindowsUpdateAgent20-x86.exe and save it to the Desktop -
    http://go.microsoft.com/fwlink/?LinkId=43264

    If it says "Install is not needed since Windows Update Agent is
    already installed", run WindowsUpdateAgent20-x86.exe with the command
    line switch /wuforce, like this:

    WindowsUpdateAgent20-x86.exe /wuforce

    Click Start > Run > click the Browse button
    Click the Desktop icon in the left frame
    Click on WindowsUpdateAgent20-x86.exe, then click the Open button
    The command line will appear as

    "C:\Documents and Settings\<UserName>\Desktop\WindowsUpdateAgent20-x86.exe"

    Click on the command and it will highlight in blue. Now left click once
    after the last quotation mark "
    Press the Space Bar once, then copy&paste this - /wuforce

    The command will now look like -

    "C:\Documents and
    Settings\<UserName>\Desktop\WindowsUpdateAgent20-x86.exe" /wuforce
    (<UserName> is your User Account's name)
    Click OK to run it.
    Restart the system and try to access Windows Update once more.

  9. #9
    oblever Guest

    Re: Error 0x800703e3 when trying to install Windows update program

    Hi MaryE - I am also not able to install the upgrade downloads. Here is the
    latest entry in my update log:

    ***********************

    Success Content Install Installation Ready: The following updates are
    downloaded and ready for installation. This computer is currently scheduled
    to install these updates on Friday, April 27, 2007 at 12:00 AM: - Security
    Update for Word 2003 (KB923094) - Update for Office 2003 (KB907417) -
    Security Update for Excel 2003 (KB923088) - Security Update for Publisher
    2003 (KB894542) - Update for Office 2003 (KB923097) - Update for InfoPath
    2003 (KB920103) - Update for Outlook 2003 Junk Email Filter (KB932330) -
    Security Update for Outlook 2003 (KB924085) - Security Update for Office 2003
    (KB914455) - Office 2003 Service Pack 2 - Security Update for Office 2003
    (KB923272) - Security Update for PowerPoint 2003 (KB923091)
    2007-04-26 08:40:58 1180 4ac Report REPORT EVENT:
    {C5A549F0-2799-439B-A203-63717078FE7A} 2007-04-26
    08:40:53+0200 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
    Install Installation Ready: The following updates are downloaded and ready
    for installation. This computer is currently scheduled to install these
    updates on Friday, April 27, 2007 at 12:00 AM: - Security Update for Word
    2003 (KB923094) - Update for Office 2003 (KB907417) - Security Update for
    Excel 2003 (KB923088) - Security Update for Publisher 2003 (KB894542) -
    Update for Office 2003 (KB923097) - Update for InfoPath 2003 (KB920103) -
    Update for Outlook 2003 Junk Email Filter (KB932330) - Security Update for
    Outlook 2003 (KB924085) - Security Update for Office 2003 (KB914455) - Office
    2003 Service Pack 2 - Security Update for Office 2003 (KB923272) - Security
    Update for PowerPoint 2003 (KB923091) - Security Update for Office 2003
    (KB924424)
    2007-04-26 08:53:09 1180 ab4 AU AU setting client response for sessionId 0x0
    to 'Active'
    2007-04-26 08:53:26 1180 630 AU AU setting client response for sessionId 0x0
    to 'Pending'

    *************************

    Each of the failed 13 installations came up with the following error code:

    Error Code: 0x80070643
    Try to install the update again (have done that and no go), or request help
    from one of the following resources. (That's what I am trying)

    *************************

    Your advice to others seems most helpful and I just wanted to send my
    details in case your instructions will be different for me. I look forward to
    your reply

  10. #10
    chrysa Guest
    hi MVP, i m having the same problem.i want to dowload the latest version of
    msn messenger and it tells me i should do a windows update..but while i m
    doing it after showing dowload 100% and copy 100%, it shows this type of
    error 0x800703e3. Can you help me too?

    2007-11-23 14:45:52 820 f70 AU # Scheduled install day/time: Every day at
    3:00
    2007-11-23 14:45:52 820 f70 AU # Auto-install minor updates: Yes (User
    preference)
    2007-11-23 14:45:52 820 f70 Report *********** Report: Initializing static
    reporting data ***********
    2007-11-23 14:45:52 820 f70 Report * OS Version = 5.1.2600.2.0.66304
    .

  11. #11
    Eric Brown Guest

    Workaround for Windows Update 0x800703e3

    Ran into this problem on Server 2003 SP2 and none of about 6 other proposed solutions worked. No, I didn't have antivirus software running. This is how I ultimately was able to "fix" this.

    Find the right standalone Windows Update installer, in my case it was the 3.0 version for Server 2003.

    Run the installer and watch for the temp directory it creates before displaying the Next button in the wizard. If you miss it, just look for a recently created GUID directory off the root of the drive it was unzipped on.

    Go into this directory, and you'll see a number of .dll files that correspond to those in the windows system directory.

    As a sanity check, use explorer to check the file properties of wuweb.dll in the system directory and the wuweb.dll in the unzip directory, and compare the file versions. Make sure you're installing later versions of these files. Or it might be easier to just check the windowsupdate.log file - it records the file versions in the previous failed installs.

    Now copy each of the .dll files in the unzip directory to a new directory. In addition to these files, there are .exe, .cpl and language enable files you'll need to copy. The language enabled files will need to be renamed to the appropriate filename, e.g.:
    wuaucpl.cpl.mui_en => wuaucpl.cpl.mui

    Then for each of the files in your new directory, copy the existing system files off somewhere, e.g.:

    md backup && for %a in (*.*) do copy \windows\system32\%a backup

    Boot to a safe mode command line and copy the new set of files into the system directory. At this point you can run the windows update installer again and check the windowsupdate.log file again - I missed one file doing this and it pointed out the version I missed. If you copied the files correctly the log will show there was nothing to do.

    Yes, this is a PITA, but if I done this in the first place instead of trying the various proposed "solutions" it would have saved me several aggravating hours. I don't, however, know if this removes the underlying problem or whether it might happen again on the next attempted update.

  12. #12
    MowGreen Guest

    Re: Workaround for Windows Update 0x800703e3

    Those fixes were posted almost ***FOUR YEARS AGO***
    Did ye not read their posting dates ?

    25-Oct-06

    No wonder they didn't resolve 0x800703e3:

    How to obtain the latest version of the Windows Update Agent to help
    manage updates on a computer
    http://support.microsoft.com/kb/949104

    This KB includes manual steps along with an automated Fixit and the URL
    to the latest version of the WUA and, *it applies to WS2K3* :

    How do I reset Windows Update components?
    http://support.microsoft.com/kb/971058

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