Can't install Windows Installer 3.1

[Sandy M]

Hi,

When I run Windows Updates, the update for Windows Installer 3.1 fails
with "Updates were unable to be successfully installed".

When I go to the detail message, it says Installation Failure.
Error Code:0x800f0102
Try to install the update again, or request help from one of the
following resources.

I have tried downloading the distributable Installer 3.2, but it won't
install either.

I have done a Windows XP repair, but that didn't help.

I have seen this problem on many posts, but no solutions that have
worked. I've tried deleting
all of the temp files and tried again, but no luck.

I really don't want to have to blow my machine away and start over, but
I'm almost there!

Can someone help?

Thanks,

Sandy M

[MowGreen [MVP]]

Sandy,

Using Windows Explorer, open the KB893803.log located in the WINDOWS
directory (folder).
Look towards the very bottom of the log for any error codes.
Or, just copy and paste this section into your next post :

56.872: Copied file: D:\WINDOWS\system32\msi.dll
57.032: Copied file: D:\WINDOWS\system32\msiexec.exe
57.383: Copied file: D:\WINDOWS\system32\msihnd.dll
57.873: Copied file: D:\WINDOWS\system32\msimsg.dll
57.964: Copied file: D:\WINDOWS\system32\msisip.dll
58.174: Copied file: D:\WINDOWS\system32\DllCache\msi.dll
58.304: Copied file: D:\WINDOWS\system32\DllCache\msiexec.exe
58.374: Copied file: D:\WINDOWS\system32\DllCache\msihnd.dll
58.504: Copied file: D:\WINDOWS\system32\DllCache\msimsg.dll
58.775: Copied file: D:\WINDOWS\system32\DllCache\msisip.dll
58.775: DoInstallation: Installing assemblies with source root path:
d:\windows\softwaredistribution\download\945ce6ce4129a06d75e0187615c80210\
58.775: Num Ticks for Copying files : 5078
58.815: Num Ticks for Reg update and deleting 0 size files : 40
58.845: ---- Old Information In The Registry ------
58.865: Source:D:\DOCUME~1\MOWGRE~1\LOCALS~1\Temp\A~NSISu_.exe
58.865: Destination:
58.865: Source:D:\WINDOWS\system32\_000119_.tmp.dll (3.1.4000.1427)
58.865: Destination:
58.865: ---- New Information In The Registry ------
58.875: Source:D:\DOCUME~1\MOWGRE~1\LOCALS~1\Temp\A~NSISu_.exe
58.875: Destination:
58.885: Source:D:\WINDOWS\system32\_000119_.tmp.dll (3.1.4000.1427)
58.885: Destination:
67.437: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
empty; nothing to do.
67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msisip.dll was
no-delay replaced; reboot is required.
67.437: IsRebootRequiredForFileQueue:
d:\windows\system32\dllcache\msisip.dll was no-delay replaced; reboot is
required.
67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msimsg.dll was
no-delay replaced; reboot is required.
67.437: IsRebootRequiredForFileQueue:
d:\windows\system32\dllcache\msimsg.dll was no-delay replaced; reboot is
required.
67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msihnd.dll was
no-delay replaced; reboot is required.
67.437: IsRebootRequiredForFileQueue:
d:\windows\system32\dllcache\msihnd.dll was no-delay replaced; reboot is
required.
67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msiexec.exe
was no-delay replaced; reboot is required.
67.437: IsRebootRequiredForFileQueue:
d:\windows\system32\dllcache\msiexec.exe was no-delay replaced; reboot
is required.
67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msi.dll was
no-delay replaced; reboot is required.
67.437: IsRebootRequiredForFileQueue:
d:\windows\system32\dllcache\msi.dll was no-delay replaced; reboot is
required.
67.437: DoInstallation: A reboot is required to complete the
installation of one or more files.
67.437: In Function SetVolatileFlag, line 11576, RegOpenKeyEx failed
with error 0x2
67.437: In Function SetVolatileFlag, line 11593, RegOpenKeyEx failed
with error 0x2
67.437: UpdateSpUpdSvcInf: Source
[ProcessesToRunAfterReboot.RebootNotRequired] section is empty; nothing
to do.
67.517: RebootNecessary = 1,WizardInput = 1 , DontReboot = 1,
ForceRestart = 0

If the installation never reaches " Copied file: ", then post the
section prior to that where the install fails.

NOTE: These errors are in *most* of the logs; they are NOT the cause of
the install failure -

0.912: Failed To Enable SE_SHUTDOWN_PRIVILEGE
4.737: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed
with error 0x2
4.737: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed
with error 0x2
5.168: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll
failed: 0xe0000102
5.178: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
5.178: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
18.777: SetupVerifyInfFile failed with error 0x490 for oem2.inf of
device LPTENUM\VID_04E6PID_80000001\5&259C3AD&0&LPT1.0
54.699: GetCatVersion: Failed to retrieve version information from
D:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB893803_wxp.cat
with error 0x57

[Gene E. Bloch]

"MowGreen [MVP]" <mowgreen@nowandzen.com> wrote in
news:#x7aFXgyGHA.1536@TK2MSFTNGP02.phx.gbl:

> Sandy,

[...]

> Read this thread :
> http://forums.wugnet.com/Windows-Ins...stalledftopic-
3
> 77610-days0-orderasc-15.html Naki posted 2 different means to
> resolve this. Suggest you try the first one as it appears that the
> .msi package on your system is not registered or is
> corrupted/damaged.
>
>
> MowGreen [MVP 2003-2006]
>===============
> *-343-* FDNY
> Never Forgotten
>===============
>

Just so you know - you saved my butt too. Many thanks.

My 6-month old small-form-factor computer got sick and had to be
fixed by the manufacturer.

Before I sent it to them Windows was corrupt and could not be
repaired from the install DVD.

When it came back, Windows could be repaired (sigh of relief), but
when I tried to update - well, you know - and I panicked.

At least this newsgroup showed me that the problem was not with my
computer. A small sigh of relief, but all of the suggestions in the
NG and of my own invention failed until this.

Thanks again, and a bigger sigh of relief. Well, I don't know for
sure - I haven't yet gone on to the rest of the update process.

[...]

--
Gene E. Bloch (Gino) ... letters617blochg3251
(replace the numbers by "at" and "dotcom")

[Gene E. Bloch]

"Gene E. Bloch" <hamburger@NOT_SPAM.invalid> wrote in
news:Xns9833770A2F745ginoblochgcom@127.0.0.1:

> "MowGreen [MVP]" <mowgreen@nowandzen.com> wrote in
> news:#x7aFXgyGHA.1536@TK2MSFTNGP02.phx.gbl:
>
>> Sandy,
>
> [...]
>
>> Read this thread :
>> http://forums.wugnet.com/Windows-Installer-Update-
installedftopic-
> 3
>> 77610-days0-orderasc-15.html Naki posted 2 different means to
>> resolve this. Suggest you try the first one as it appears that
the
>> .msi package on your system is not registered or is
>> corrupted/damaged.
>>
>>
>> MowGreen [MVP 2003-2006]
>>===============
>> *-343-* FDNY
>> Never Forgotten
>>===============
>>
>
> Just so you know - you saved my butt too. Many thanks.
>
> My 6-month old small-form-factor computer got sick and had to be
> fixed by the manufacturer.
>
> Before I sent it to them Windows was corrupt and could not be
> repaired from the install DVD.
>
> When it came back, Windows could be repaired (sigh of relief), but
> when I tried to update - well, you know - and I panicked.
>
> At least this newsgroup showed me that the problem was not with my
> computer. A small sigh of relief, but all of the suggestions in
the
> NG and of my own invention failed until this.
>
> Thanks again, and a bigger sigh of relief. Well, I don't know for
> sure - I haven't yet gone on to the rest of the update process.
>
> [...]
>

No.

I started the update process and it tried to install Windows
Installer 3.1 - and failed.

--
Gene E. Bloch (Gino) ... letters617blochg3251
(replace the numbers by "at" and "dotcom")

[Gene E. Bloch]

"Gene E. Bloch" <hamburger@NOT_SPAM.invalid> wrote in
news:Xns983378794B874ginoblochgcom@127.0.0.1:

> "Gene E. Bloch" <hamburger@NOT_SPAM.invalid> wrote in
> news:Xns9833770A2F745ginoblochgcom@127.0.0.1:
>
>> "MowGreen [MVP]" <mowgreen@nowandzen.com> wrote in
>> news:#x7aFXgyGHA.1536@TK2MSFTNGP02.phx.gbl:
>>
>>> Sandy,
>>
>> [...]
>>
>>> Read this thread :
>>> http://forums.wugnet.com/Windows-Installer-Update-
> installedftopic-
>> 3
>>> 77610-days0-orderasc-15.html Naki posted 2 different means to
>>> resolve this. Suggest you try the first one as it appears that
> the
>>> .msi package on your system is not registered or is
>>> corrupted/damaged.
>>>
>>>
>>> MowGreen [MVP 2003-2006]
>>>===============
>>> *-343-* FDNY
>>> Never Forgotten
>>>===============
>>>
>>
>> Just so you know - you saved my butt too. Many thanks.
>>
>> My 6-month old small-form-factor computer got sick and had to be
>> fixed by the manufacturer.
>>
>> Before I sent it to them Windows was corrupt and could not be
>> repaired from the install DVD.
>>
>> When it came back, Windows could be repaired (sigh of relief),
but
>> when I tried to update - well, you know - and I panicked.
>>
>> At least this newsgroup showed me that the problem was not with
my
>> computer. A small sigh of relief, but all of the suggestions in
> the
>> NG and of my own invention failed until this.
>>
>> Thanks again, and a bigger sigh of relief. Well, I don't know for
>> sure - I haven't yet gone on to the rest of the update process.
>>
>> [...]
>>
>
> No.
>
> I started the update process and it tried to install Windows
> Installer 3.1 - and failed.
>

YES!

After posting the above, I went to Add/Remove Programs. This time,
unlike all the other times (there were many!), Windows Installer 3.1
appeared, so I removed it.

When I went to Windows Update (after rebooting, natch), it installed
WI 3.1 OK, and after booting and going to Windows Update again, I
now see a normal screen without WI 3.1 and with a million pending
updates (a result of the repair installation mentioned above).

One remark: the first seemingly successful installation of WI 3.1
was done by manually running the file I had downloaded from
Microsoft. The second - and apparently really successful -
installation was done by going to the Windows Update site and
clicking on Express Install.

Thanks for helping me get there by this winding path!

--
Gene E. Bloch (Gino) ... letters617blochg3251
(replace the numbers by "at" and "dotcom")

[Gary Y]

Hello,

I encountered the similar problem with windows installer 3.1. The following is my KB893803v2.log file. Do I have msi.dll problem? Since my computer came with Recovery Discs pre-installed in my computer (does not have a separate Windows XP disk), I am wondering how to find a good msi.dll file in my computer to solve the problem. Thank you for your kind assistance in advance!

Gary


1: C:\WINDOWS\SoftwareDistribution\Download\ad9c4c2a779933f83b51a49a2c88838d\update\update.exe (version 6.1.22.4)
1.171: Failed To Enable SE_SHUTDOWN_PRIVILEGE
1.171: Hotfix started with following command line: /norestart /quiet -er /ParentInfo:b3ebbee4d56b3c4a80235a50c9fba3cc
7.130: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed with error 0x2
7.130: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed with error 0x2
7.130: DoInstallation: CleanPFR failed: 0x2
7.220: SetProductTypes: InfProductBuildType=BuildType.IP
7.220: SetAltOsLoaderPath: No section uses DirId 65701; done.
7.310: DoInstallation: FetchSourceURL for c:\windows\softwaredistribution\download\ad9c4c2a779933f83b51a49a2c88838d\update\update_wxp.inf failed
7.310: CreateUninstall = 1,Directory = C:\WINDOWS\$MSI31Uninstall_KB893803v2$
7.310: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll failed: 0xe0000102
7.320: BuildCabinetManifest: update.url absent
7.320: Starting AnalyzeComponents
7.320: AnalyzePhaseZero used 0 ticks
7.320: No c:\windows\INF\updtblk.inf file.
7.340: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
7.340: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
30.924: C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem0.CAT trusts inf c:\windows\inf\oem0.inf of device PCI\VEN_8086&DEV_2448&SUBSYS_00000000&REV_83\3&61AAA01&0&F0
31.525: C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem0.CAT trusts inf c:\windows\inf\oem0.inf of device PCI\VEN_8086&DEV_24C3&SUBSYS_8188104D&REV_03\3&61AAA01&0&FB
36.512: C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem2.CAT trusts inf c:\windows\inf\oem2.inf of device PCI\VEN_8086&DEV_24CA&SUBSYS_8188104D&REV_03\3&61AAA01&0&F9
37.033: C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem0.CAT trusts inf c:\windows\inf\oem0.inf of device PCI\VEN_8086&DEV_24CC&SUBSYS_00000000&REV_03\3&61AAA01&0&F8
37.594: C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CAT trusts inf c:\windows\inf\oem1.inf of device PCI\VEN_8086&DEV_3340&SUBSYS_00000000&REV_03\3&61AAA01&0&00
38.195: C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CAT trusts inf c:\windows\inf\oem1.inf of device PCI\VEN_8086&DEV_3341&SUBSYS_00000000&REV_03\3&61AAA01&0&08
48.219: OEM file scan used 40899 ticks
49.231: AnalyzePhaseOne: used 41911 ticks
49.231: AnalyzeComponents: Hotpatch analysis disabled; skipping.
49.231: AnalyzeComponents: Hotpatching is disabled.
49.241: AnalyzePhaseTwo used 10 ticks
49.241: AnalyzePhaseThree used 0 ticks
49.241: AnalyzePhaseFive used 0 ticks
49.241: AnalyzePhaseSix used 0 ticks
49.241: AnalyzeComponents used 41921 ticks
49.241: Downloading 0 files
49.241: bPatchMode = FALSE
49.241: Inventory complete: ReturnStatus=0, 41931 ticks
49.271: Num Ticks for invent : 41961
49.291: Conditional load of section MSI.Reg.Install.Condition succeeded
49.291: Allocation size of drive C: is 4096 bytes, free space = 53895012352 bytes
49.301: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
49.301: Drive C: free 51398MB req: 5MB w/uninstall: NOT CALCULATED.
49.301: CabinetBuild complete
49.301: Num Ticks for Cabinet build : 30
49.301: DynamicStrings section not defined or empty.
49.331: FileInUse:: need to restart already, turn off
49.331: FileInUse:: Add to list - Service Name: msiserver
50.332: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll failed: 0xe0000102
50.743: Num Ticks for Backup : 1442
59.505: Num Ticks for creating uninst inf : 8762
59.515: Registering Uninstall Program for -> KB893803v2, KB893803v2 , 0x0
59.515: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll failed: 0xe0000102
59.525: System Restore Point set.
59.605: PFE2: Not avoiding Per File Exceptions.
59.656: GetCatVersion: Failed to retrieve version information from C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB893803v2_wxp.cat with error 0x57
61.678: Copied file: C:\WINDOWS\system32\msi.dll
62.039: Copied file: C:\WINDOWS\system32\msiexec.exe
62.149: Copied file: C:\WINDOWS\system32\msihnd.dll
62.369: Copied file: C:\WINDOWS\system32\msimsg.dll
62.540: Copied file: C:\WINDOWS\system32\msisip.dll
62.700: Copied file: C:\WINDOWS\system32\DllCache\msi.dll
62.930: Copied file: C:\WINDOWS\system32\DllCache\msiexec.exe
62.990: Copied file: C:\WINDOWS\system32\DllCache\msihnd.dll
63.070: Copied file: C:\WINDOWS\system32\DllCache\msimsg.dll
63.121: Copied file: C:\WINDOWS\system32\DllCache\msisip.dll
63.121: DoInstallation: Installing assemblies with source root path: c:\windows\softwaredistribution\download\ad9c4c2a779933f83b51a49a2c88838d\
63.121: Num Ticks for Copying files : 3616
63.972: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for MSI.Reg.Install: 0x5
63.972: DoInstallation:DoRegistryUpdates failed
64.673: Access is denied.
64.703: KB893803v2 installation did not complete.

Select 'OK' to undo the changes that have been made.
64.703: Starting process: C:\WINDOWS\$MSI31Uninstall_KB893803v2$\spuninst\spuninst.exe /~ -q -z
70.421: Software Update Rollback has completed with return code 0xbc2. This rollback requires a reboot.
70.421: KB893803v2 installation did not complete.

Windows Installer has been partially updated and may not work properly.
70.421: Update.exe extended error code = 0x5

[Gul]

Dear Mow Green
When I run Windows Updates, the update for Windows Installer 3.1 fails
with "Updates were unable to be successfully installed".

When I go to the detail message, it says Installation Failure.
Message: Access is denied. Error Code:KB893803v2

I have tried downloading the distributable Installer 3.2, but it won't
install either.
Here is KB893803v2.log from my computer C:\Windows

0.250: 2008/07/24 17:00:26.078 (local)
0.250: d:\3b29fe8acd941763adde50a5\UPDATE\update.exe (version 6.1.22.4)
0.265: Hotfix started with following command line:
2.781: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed with
error 0x2
2.781: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed with
error 0x2
2.781: ---- Old Information In The Registry ------
2.812: Source:C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\_iu14D2N.tmp (51.42.0.0)
2.812: Destination:
2.812: ---- New Information In The Registry ------
2.812: Source:C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\_iu14D2N.tmp (51.42.0.0)
2.812: Destination:
2.859: SetProductTypes: InfProductBuildType=BuildType.Sel
2.859: SetAltOsLoaderPath: No section uses DirId 65701; done.
2.968: DoInstallation: FetchSourceURL for
d:\3b29fe8acd941763adde50a5\update\update_w2k3.inf failed
2.968: CreateUninstall = 1,Directory = C:\WINDOWS\$MSI31Uninstall_KB893803v2$
2.968: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
2.984: BuildCabinetManifest: update.url absent
2.984: Starting AnalyzeComponents
2.984: AnalyzePhaseZero used 0 ticks
2.984: No c:\windows\INF\updtblk.inf file.
2.984: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
2.984: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
7.703: OEM file scan used 4719 ticks
8.297: AnalyzePhaseOne: used 5313 ticks
8.297: AnalyzeComponents: Hotpatch analysis disabled; skipping.
8.297: AnalyzeComponents: Hotpatching is disabled.
8.328: AnalyzePhaseTwo used 31 ticks
8.328: AnalyzePhaseThree used 0 ticks
8.328: AnalyzePhaseFive used 0 ticks
8.328: AnalyzePhaseSix used 0 ticks
8.328: AnalyzeComponents used 5344 ticks
8.328: Downloading 0 files
8.328: bPatchMode = FALSE
8.328: Inventory complete: ReturnStatus=0, 5360 ticks
8.328: Num Ticks for invent : 5360
8.328: Conditional load of section MSI.Reg.Install.Condition succeeded
8.343: Allocation size of drive C: is 4096 bytes, free space = 13003968512
bytes
8.343: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
8.343: Drive C: free 12401MB req: 9MB w/uninstall: NOT CALCULATED.
8.343: CabinetBuild complete
8.343: Num Ticks for Cabinet build : 15
8.343: DynamicStrings section not defined or empty.
8.359: FileInUse:: need to restart already, turn off
8.359: FileInUse:: Add to list - Service Name: msiserver
8.375: In order to successfully complete this installation, the following
services will automatically be stopped and restarted.
8.375: Windows Installer.
8.375: Windows Installer
18.515: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
18.640: Num Ticks for Backup : 10297
24.562: Num Ticks for creating uninst inf : 5922
24.578: Registering Uninstall Program for -> KB893803v2, KB893803v2 , 0x0
24.578: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
24.703: PFE2: Not avoiding Per File Exceptions.
24.734: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB893803v2_net.cat with error 0x57
26.125: Copied file: C:\WINDOWS\system32\msi.dll
26.218: Copied file: C:\WINDOWS\system32\msiexec.exe
26.297: Copied file: C:\WINDOWS\system32\msihnd.dll
26.422: Copied file: C:\WINDOWS\system32\msimsg.dll
26.468: Copied file: C:\WINDOWS\system32\msisip.dll
26.531: Copied file: C:\WINDOWS\system32\DllCache\msi.dll
26.562: Copied file: C:\WINDOWS\system32\DllCache\msiexec.exe
26.593: Copied file: C:\WINDOWS\system32\DllCache\msihnd.dll
26.625: Copied file: C:\WINDOWS\system32\DllCache\msimsg.dll
26.640: Copied file: C:\WINDOWS\system32\DllCache\msisip.dll
26.656: DoInstallation: Installing assemblies with source root path:
d:\3b29fe8acd941763adde50a5\
26.656: Num Ticks for Copying files : 2094
26.922: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
MSI.Reg.Install: 0x5
26.922: DoInstallation:DoRegistryUpdates failed
27.890: Access is denied.

[Diana]

Hello,

Please look at the permission on the key HKEY_CLASSES_ROOT\Interface.

Make sure administrator and system account has full control and propogate
it all the way down.

If they do not have full control, please add it and reboot the machine and
test.

PS. If this does not work, please call PCSafety to get assistance with this
issue. They can be reached at 1-866-PCSafety.

Diana
Diana Smith [MSFT] <diasmith@hotmail.com>
CSS Security Team

This posting is provided "AS IS" with no warranties, and confers no rights.




"Gul" <Gul@discussions.microsoft.com> wrote in message
news:5FADB7AF-F8D3-40CC-B9A2-DEF111798449@microsoft.com...
> Dear Mow Green
> When I run Windows Updates, the update for Windows Installer 3.1 fails
> with "Updates were unable to be successfully installed".
>
> When I go to the detail message, it says Installation Failure.
> Message: Access is denied. Error Code:KB893803v2
>
> I have tried downloading the distributable Installer 3.2, but it won't
> install either.
> Here is KB893803v2.log from my computer C:\Windows
>
> 0.250: 2008/07/24 17:00:26.078 (local)
> 0.250: d:\3b29fe8acd941763adde50a5\UPDATE\update.exe (version 6.1.22.4)
> 0.265: Hotfix started with following command line:
> 2.781: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed with
> error 0x2
> 2.781: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed with
> error 0x2
> 2.781: ---- Old Information In The Registry ------
> 2.812: Source:C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\_iu14D2N.tmp (51.42.0.0)
> 2.812: Destination:
> 2.812: ---- New Information In The Registry ------
> 2.812: Source:C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\_iu14D2N.tmp (51.42.0.0)
> 2.812: Destination:
> 2.859: SetProductTypes: InfProductBuildType=BuildType.Sel
> 2.859: SetAltOsLoaderPath: No section uses DirId 65701; done.
> 2.968: DoInstallation: FetchSourceURL for
> d:\3b29fe8acd941763adde50a5\update\update_w2k3.inf failed
> 2.968: CreateUninstall = 1,Directory =
> C:\WINDOWS\$MSI31Uninstall_KB893803v2$
> 2.968: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> 0xe0000102
> 2.984: BuildCabinetManifest: update.url absent
> 2.984: Starting AnalyzeComponents
> 2.984: AnalyzePhaseZero used 0 ticks
> 2.984: No c:\windows\INF\updtblk.inf file.
> 2.984: SetupFindFirstLine in LoadExclusionList Failed with error:
> 0xe0000102
> 2.984: SetupFindFirstLine in LoadExclusionList Failed with error:
> 0xe0000102
> 7.703: OEM file scan used 4719 ticks
> 8.297: AnalyzePhaseOne: used 5313 ticks
> 8.297: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> 8.297: AnalyzeComponents: Hotpatching is disabled.
> 8.328: AnalyzePhaseTwo used 31 ticks
> 8.328: AnalyzePhaseThree used 0 ticks
> 8.328: AnalyzePhaseFive used 0 ticks
> 8.328: AnalyzePhaseSix used 0 ticks
> 8.328: AnalyzeComponents used 5344 ticks
> 8.328: Downloading 0 files
> 8.328: bPatchMode = FALSE
> 8.328: Inventory complete: ReturnStatus=0, 5360 ticks
> 8.328: Num Ticks for invent : 5360
> 8.328: Conditional load of section MSI.Reg.Install.Condition succeeded
> 8.343: Allocation size of drive C: is 4096 bytes, free space = 13003968512
> bytes
> 8.343: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
> 8.343: Drive C: free 12401MB req: 9MB w/uninstall: NOT CALCULATED.
> 8.343: CabinetBuild complete
> 8.343: Num Ticks for Cabinet build : 15
> 8.343: DynamicStrings section not defined or empty.
> 8.359: FileInUse:: need to restart already, turn off
> 8.359: FileInUse:: Add to list - Service Name: msiserver
> 8.375: In order to successfully complete this installation, the following
> services will automatically be stopped and restarted.
> 8.375: Windows Installer.
> 8.375: Windows Installer
> 18.515: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll
> failed:
> 0xe0000102
> 18.640: Num Ticks for Backup : 10297
> 24.562: Num Ticks for creating uninst inf : 5922
> 24.578: Registering Uninstall Program for -> KB893803v2, KB893803v2 , 0x0
> 24.578: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll
> failed:
> 0xe0000102
> 24.703: PFE2: Not avoiding Per File Exceptions.
> 24.734: GetCatVersion: Failed to retrieve version information from
> C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB893803v2_net.cat
> with error 0x57
> 26.125: Copied file: C:\WINDOWS\system32\msi.dll
> 26.218: Copied file: C:\WINDOWS\system32\msiexec.exe
> 26.297: Copied file: C:\WINDOWS\system32\msihnd.dll
> 26.422: Copied file: C:\WINDOWS\system32\msimsg.dll
> 26.468: Copied file: C:\WINDOWS\system32\msisip.dll
> 26.531: Copied file: C:\WINDOWS\system32\DllCache\msi.dll
> 26.562: Copied file: C:\WINDOWS\system32\DllCache\msiexec.exe
> 26.593: Copied file: C:\WINDOWS\system32\DllCache\msihnd.dll
> 26.625: Copied file: C:\WINDOWS\system32\DllCache\msimsg.dll
> 26.640: Copied file: C:\WINDOWS\system32\DllCache\msisip.dll
> 26.656: DoInstallation: Installing assemblies with source root path:
> d:\3b29fe8acd941763adde50a5\
> 26.656: Num Ticks for Copying files : 2094
> 26.922: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
> MSI.Reg.Install: 0x5
> 26.922: DoInstallation:DoRegistryUpdates failed
> 27.890: Access is denied.
>
>
>

[lll]

"MowGreen [MVP]" wrote:

> There is an access control list (ACL) permissions issue on some registry
> hives. Please see this to reset file and registry ACLs :
>
> Solving setup errors by using the SubInACL tool to repair file and
> registry permissions
> http://blogs.msdn.com/astebner/archi...04/739820.aspx
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Gary Y wrote:
>
> > Hello,
> >
> > I encountered the similar problem with windows installer 3.1. The
> > following is my KB893803v2.log file. Do I have msi.dll problem? Since
> > my computer came with Recovery Discs pre-installed in my computer (does
> > not have a separate Windows XP disk), I am wondering how to find a good
> > msi.dll file in my computer to solve the problem. Thank you for your
> > kind assistance in advance!
> >
> > Gary
> >
> >
> > 1:
> > C:\WINDOWS\SoftwareDistribution\Download\ad9c4c2a779933f83b51a49a2c88838d\update\update.exe
> > (version 6.1.22.4)
> > 1.171: Failed To Enable SE_SHUTDOWN_PRIVILEGE
> > 1.171: Hotfix started with following command line: /norestart /quiet
> > -er /ParentInfo:b3ebbee4d56b3c4a80235a50c9fba3cc
> > 7.130: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed
> > with error 0x2
> > 7.130: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed
> > with error 0x2
> > 7.130: DoInstallation: CleanPFR failed: 0x2
> > 7.220: SetProductTypes: InfProductBuildType=BuildType.IP
> > 7.220: SetAltOsLoaderPath: No section uses DirId 65701; done.
> > 7.310: DoInstallation: FetchSourceURL for
> > c:\windows\softwaredistribution\download\ad9c4c2a779933f83b51a49a2c88838d\update\update_wxp.inf
> > failed
> > 7.310: CreateUninstall = 1,Directory =
> > C:\WINDOWS\$MSI31Uninstall_KB893803v2$
> > 7.310: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll
> > failed: 0xe0000102
> > 7.320: BuildCabinetManifest: update.url absent
> > 7.320: Starting AnalyzeComponents
> > 7.320: AnalyzePhaseZero used 0 ticks
> > 7.320: No c:\windows\INF\updtblk.inf file.
> > 7.340: SetupFindFirstLine in LoadExclusionList Failed with error:
> > 0xe0000102
> > 7.340: SetupFindFirstLine in LoadExclusionList Failed with error:
> > 0xe0000102
> > 30.924:
> > C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem0.CAT
> > trusts inf c:\windows\inf\oem0.inf of device
> > PCI\VEN_8086&DEV_2448&SUBSYS_00000000&REV_83\3&61AAA01&0&F0
> > 31.525:
> > C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem0.CAT
> > trusts inf c:\windows\inf\oem0.inf of device
> > PCI\VEN_8086&DEV_24C3&SUBSYS_8188104D&REV_03\3&61AAA01&0&FB
> > 36.512:
> > C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem2.CAT
> > trusts inf c:\windows\inf\oem2.inf of device
> > PCI\VEN_8086&DEV_24CA&SUBSYS_8188104D&REV_03\3&61AAA01&0&F9
> > 37.033:
> > C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem0.CAT
> > trusts inf c:\windows\inf\oem0.inf of device
> > PCI\VEN_8086&DEV_24CC&SUBSYS_00000000&REV_03\3&61AAA01&0&F8
> > 37.594:
> > C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CAT
> > trusts inf c:\windows\inf\oem1.inf of device
> > PCI\VEN_8086&DEV_3340&SUBSYS_00000000&REV_03\3&61AAA01&0&00
> > 38.195:
> > C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CAT
> > trusts inf c:\windows\inf\oem1.inf of device
> > PCI\VEN_8086&DEV_3341&SUBSYS_00000000&REV_03\3&61AAA01&0&08
> > 48.219: OEM file scan used 40899 ticks
> > 49.231: AnalyzePhaseOne: used 41911 ticks
> > 49.231: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> > 49.231: AnalyzeComponents: Hotpatching is disabled.
> > 49.241: AnalyzePhaseTwo used 10 ticks
> > 49.241: AnalyzePhaseThree used 0 ticks
> > 49.241: AnalyzePhaseFive used 0 ticks
> > 49.241: AnalyzePhaseSix used 0 ticks
> > 49.241: AnalyzeComponents used 41921 ticks
> > 49.241: Downloading 0 files
> > 49.241: bPatchMode = FALSE
> > 49.241: Inventory complete: ReturnStatus=0, 41931 ticks
> > 49.271: Num Ticks for invent : 41961
> > 49.291: Conditional load of section MSI.Reg.Install.Condition
> > succeeded
> > 49.291: Allocation size of drive C: is 4096 bytes, free space =
> > 53895012352 bytes
> > 49.301: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
> > 49.301: Drive C: free 51398MB req: 5MB w/uninstall: NOT CALCULATED.
> > 49.301: CabinetBuild complete
> > 49.301: Num Ticks for Cabinet build : 30
> > 49.301: DynamicStrings section not defined or empty.
> > 49.331: FileInUse:: need to restart already, turn off
> > 49.331: FileInUse:: Add to list - Service Name: msiserver
> > 50.332: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll
> > failed: 0xe0000102
> > 50.743: Num Ticks for Backup : 1442
> > 59.505: Num Ticks for creating uninst inf : 8762
> > 59.515: Registering Uninstall Program for -> KB893803v2, KB893803v2 ,
> > 0x0
> > 59.515: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll
> > failed: 0xe0000102
> > 59.525: System Restore Point set.
> > 59.605: PFE2: Not avoiding Per File Exceptions.
> > 59.656: GetCatVersion: Failed to retrieve version information from
> > C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB893803v2_wxp.cat
> > with error 0x57
> > 61.678: Copied file: C:\WINDOWS\system32\msi.dll
> > 62.039: Copied file: C:\WINDOWS\system32\msiexec.exe
> > 62.149: Copied file: C:\WINDOWS\system32\msihnd.dll
> > 62.369: Copied file: C:\WINDOWS\system32\msimsg.dll
> > 62.540: Copied file: C:\WINDOWS\system32\msisip.dll
> > 62.700: Copied file: C:\WINDOWS\system32\DllCache\msi.dll
> > 62.930: Copied file: C:\WINDOWS\system32\DllCache\msiexec.exe
> > 62.990: Copied file: C:\WINDOWS\system32\DllCache\msihnd.dll
> > 63.070: Copied file: C:\WINDOWS\system32\DllCache\msimsg.dll
> > 63.121: Copied file: C:\WINDOWS\system32\DllCache\msisip.dll
> > 63.121: DoInstallation: Installing assemblies with source root path:
> > c:\windows\softwaredistribution\download\ad9c4c2a779933f83b51a49a2c88838d\
> > 63.121: Num Ticks for Copying files : 3616
> > 63.972: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
> > MSI.Reg.Install: 0x5
> > 63.972: DoInstallation:DoRegistryUpdates failed
> > 64.673: Access is denied.
> > 64.703: KB893803v2 installation did not complete.
> >
> > Select 'OK' to undo the changes that have been made.
> > 64.703: Starting process:
> > C:\WINDOWS\$MSI31Uninstall_KB893803v2$\spuninst\spuninst.exe /~ -q -z
> > 70.421: Software Update Rollback has completed with return code 0xbc2.
> > This rollback requires a reboot.
> > 70.421: KB893803v2 installation did not complete.
> >
> > Windows Installer has been partially updated and may not work
> > properly.
> > 70.421: Update.exe extended error code = 0x5
> >
> >
>

[Shenan Stanley]

lll wrote:
> "MowGreen [MVP]" wrote:
>
>> There is an access control list (ACL) permissions issue on some
>> registry hives. Please see this to reset file and registry ACLs :
>>
>> Solving setup errors by using the SubInACL tool to repair file and
>> registry permissions
>> http://blogs.msdn.com/astebner/archi...04/739820.aspx
>>
>> MowGreen [MVP 2003-2007]
>> ===============
>> *-343-* FDNY
>> Never Forgotten
>> ===============
>>
>>
>> Gary Y wrote:
>>
>>> Hello,
>>>
>>> I encountered the similar problem with windows installer 3.1. The
>>> following is my KB893803v2.log file. Do I have msi.dll problem?
>>> Since my computer came with Recovery Discs pre-installed in my
>>> computer (does not have a separate Windows XP disk), I am
>>> wondering how to find a good msi.dll file in my computer to solve
>>> the problem. Thank you for your kind assistance in advance!
>>>
>>> Gary
>>>
>>>
>>> 1:
>>> C:\WINDOWS\SoftwareDistribution\Download\ad9c4c2a779933f83b51a49a2c88838d\update\update.exe
>>> (version 6.1.22.4)
>>> 1.171: Failed To Enable SE_SHUTDOWN_PRIVILEGE
>>> 1.171: Hotfix started with following command line: /norestart
>>> /quiet -er /ParentInfo:b3ebbee4d56b3c4a80235a50c9fba3cc
>>> 7.130: In Function TestVolatileFlag, line 11660, RegOpenKeyEx
>>> failed with error 0x2
>>> 7.130: In Function TestVolatileFlag, line 11692, RegOpenKeyEx
>>> failed with error 0x2
>>> 7.130: DoInstallation: CleanPFR failed: 0x2
>>> 7.220: SetProductTypes: InfProductBuildType=BuildType.IP
>>> 7.220: SetAltOsLoaderPath: No section uses DirId 65701; done.
>>> 7.310: DoInstallation: FetchSourceURL for
>>> c:\windows\softwaredistribution\download\ad9c4c2a779933f83b51a49a2c88838d\update\update_wxp.inf
>>> failed
>>> 7.310: CreateUninstall = 1,Directory =
>>> C:\WINDOWS\$MSI31Uninstall_KB893803v2$
>>> 7.310: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll
>>> failed: 0xe0000102
>>> 7.320: BuildCabinetManifest: update.url absent
>>> 7.320: Starting AnalyzeComponents
>>> 7.320: AnalyzePhaseZero used 0 ticks
>>> 7.320: No c:\windows\INF\updtblk.inf file.
>>> 7.340: SetupFindFirstLine in LoadExclusionList Failed with error:
>>> 0xe0000102
>>> 7.340: SetupFindFirstLine in LoadExclusionList Failed with error:
>>> 0xe0000102
>>> 30.924:
>>> C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem0.CAT
>>> trusts inf c:\windows\inf\oem0.inf of device
>>> PCI\VEN_8086&DEV_2448&SUBSYS_00000000&REV_83\3&61AAA01&0&F0
>>> 31.525:
>>> C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem0.CAT
>>> trusts inf c:\windows\inf\oem0.inf of device
>>> PCI\VEN_8086&DEV_24C3&SUBSYS_8188104D&REV_03\3&61AAA01&0&FB
>>> 36.512:
>>> C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem2.CAT
>>> trusts inf c:\windows\inf\oem2.inf of device
>>> PCI\VEN_8086&DEV_24CA&SUBSYS_8188104D&REV_03\3&61AAA01&0&F9
>>> 37.033:
>>> C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem0.CAT
>>> trusts inf c:\windows\inf\oem0.inf of device
>>> PCI\VEN_8086&DEV_24CC&SUBSYS_00000000&REV_03\3&61AAA01&0&F8
>>> 37.594:
>>> C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CAT
>>> trusts inf c:\windows\inf\oem1.inf of device
>>> PCI\VEN_8086&DEV_3340&SUBSYS_00000000&REV_03\3&61AAA01&0&00
>>> 38.195:
>>> C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CAT
>>> trusts inf c:\windows\inf\oem1.inf of device
>>> PCI\VEN_8086&DEV_3341&SUBSYS_00000000&REV_03\3&61AAA01&0&08
>>> 48.219: OEM file scan used 40899 ticks
>>> 49.231: AnalyzePhaseOne: used 41911 ticks
>>> 49.231: AnalyzeComponents: Hotpatch analysis disabled; skipping.
>>> 49.231: AnalyzeComponents: Hotpatching is disabled.
>>> 49.241: AnalyzePhaseTwo used 10 ticks
>>> 49.241: AnalyzePhaseThree used 0 ticks
>>> 49.241: AnalyzePhaseFive used 0 ticks
>>> 49.241: AnalyzePhaseSix used 0 ticks
>>> 49.241: AnalyzeComponents used 41921 ticks
>>> 49.241: Downloading 0 files
>>> 49.241: bPatchMode = FALSE
>>> 49.241: Inventory complete: ReturnStatus=0, 41931 ticks
>>> 49.271: Num Ticks for invent : 41961
>>> 49.291: Conditional load of section MSI.Reg.Install.Condition
>>> succeeded
>>> 49.291: Allocation size of drive C: is 4096 bytes, free space =
>>> 53895012352 bytes
>>> 49.301: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
>>> 49.301: Drive C: free 51398MB req: 5MB w/uninstall: NOT
>>> CALCULATED.
>>> 49.301: CabinetBuild complete
>>> 49.301: Num Ticks for Cabinet build : 30
>>> 49.301: DynamicStrings section not defined or empty.
>>> 49.331: FileInUse:: need to restart already, turn off
>>> 49.331: FileInUse:: Add to list - Service Name: msiserver
>>> 50.332: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll
>>> failed: 0xe0000102
>>> 50.743: Num Ticks for Backup : 1442
>>> 59.505: Num Ticks for creating uninst inf : 8762
>>> 59.515: Registering Uninstall Program for -> KB893803v2,
>>> KB893803v2 , 0x0
>>> 59.515: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll
>>> failed: 0xe0000102
>>> 59.525: System Restore Point set.
>>> 59.605: PFE2: Not avoiding Per File Exceptions.
>>> 59.656: GetCatVersion: Failed to retrieve version information
>>> from
>>> C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB893803v2_wxp.cat
>>> with error 0x57
>>> 61.678: Copied file: C:\WINDOWS\system32\msi.dll
>>> 62.039: Copied file: C:\WINDOWS\system32\msiexec.exe
>>> 62.149: Copied file: C:\WINDOWS\system32\msihnd.dll
>>> 62.369: Copied file: C:\WINDOWS\system32\msimsg.dll
>>> 62.540: Copied file: C:\WINDOWS\system32\msisip.dll
>>> 62.700: Copied file: C:\WINDOWS\system32\DllCache\msi.dll
>>> 62.930: Copied file: C:\WINDOWS\system32\DllCache\msiexec.exe
>>> 62.990: Copied file: C:\WINDOWS\system32\DllCache\msihnd.dll
>>> 63.070: Copied file: C:\WINDOWS\system32\DllCache\msimsg.dll
>>> 63.121: Copied file: C:\WINDOWS\system32\DllCache\msisip.dll
>>> 63.121: DoInstallation: Installing assemblies with source root
>>> path:
>>> c:\windows\softwaredistribution\download\ad9c4c2a779933f83b51a49a2c88838d\
>>> 63.121: Num Ticks for Copying files : 3616
>>> 63.972: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
>>> MSI.Reg.Install: 0x5
>>> 63.972: DoInstallation:DoRegistryUpdates failed
>>> 64.673: Access is denied.
>>> 64.703: KB893803v2 installation did not complete.
>>>
>>> Select 'OK' to undo the changes that have been made.
>>> 64.703: Starting process:
>>> C:\WINDOWS\$MSI31Uninstall_KB893803v2$\spuninst\spuninst.exe /~
>>> -q -z
>>> 70.421: Software Update Rollback has completed with return code
>>> 0xbc2. This rollback requires a reboot.
>>> 70.421: KB893803v2 installation did not complete.
>>>
>>> Windows Installer has been partially updated and may not work
>>> properly.
>>> 70.421: Update.exe extended error code = 0x5


lll,

I looked... I don't see anything *from you*...
Did you reply for a reason?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html