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[Error number: 0x80245003] - Keep getting this!

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Old 25-08-2006
Conor McLaughlin
Posts: n/a
[Error number: 0x80245003] - Keep getting this!

[Error number: 0x80245003]
The website has encountered a problem and cannot display the page you are
trying to view. The options provided below might help you solve the problem.
For self-help options:

Frequently Asked Questions
Find Solutions
Windows Update Newsgroup
For assisted support options:
Microsoft Online Assisted Support (no-cost for Windows Update issues)
(From Microsoft Update)

I keep receiving the above message each time I open Microsoft Update. I have
searched on the newsgroups for solutions, went to
http://support.microsoft.com/kb/919749/en-us and have not been able to solve

Can anyone help?

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Old 26-08-2006
Posts: n/a
RE: [Error number: 0x80245003] - Keep getting this!

This worked for me,
1. Rename the Update temporary folders.
1. Click Start, Run, type: cmd and press Enter. Please run the following
command in the opened window.

Net stop WuAuServ

2. Click Start, Run, type: %windir% and press Enter.
3. In the opened folder, rename the folder SoftwareDistribution to Sdold.
4. Click Start, Run, type: cmd and press Enter. Please run the following
command in the opened window.

Net start WuAuServ

2. Remove the corrupted Active X control
1. Open Interent Options
2. On the General Tab choose Settings under Temporary Internet Files
3. Then click on View Objects.
4. Right Click WuWebControl Class and choose remove
5. Right Click MuWebControl Class and choose remove
6. Delete the file c:\windows\system32\wuweb.dll
7. Delete the file c:\windows\system32\muweb.dll

The above steps will help us remove the ActiveX controls for Windows Update
and Microsoft Update. Then will download a new one to instead of the
corrupted one.
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Old 27-08-2006
Conor McLaughlin
Posts: n/a
I will give it a go!
I will reply if it works!

This Realy Does work and fix the problem

This was just brilliant! I did not find a article on this in my KB and this
worked like a miracle cure!!!!

I have worked a lot of hours trying to resolve this problem, and now thanks
to you,your solution worked great for me.
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Old 27-08-2006
Jeremy C B Nicoll
Posts: n/a
Is this a hopelessly naive question? How does something like thos get
corrupted in the first place?

When a new one gets downloaded, is there any way to be sure that it is

Hey guys, im gettin this problem, but what do you mean by 'Rename the Update temporary folders' ? are these stored somewhere other than the temp directory?

this really didnt help because its still not lettin me update and is still
coming up with the same error

I had the same problem and installing the above exe fixed it. It may help to
know how to get in the scenario ;) I ran a Windows XP SP 2 repair
installation and first noticed my IE7 was missing so re-installed it then ran
Microsoft Update. It looks like i had a mixture of IE6 and IE7 components.

I was looking down the barrel of a clean new install till I found this...
really AWESOME!!!
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Old 15-05-2007
Dennis deBruyn
Posts: n/a
RE: [Error number: 0x80245003] - Keep getting this!

For any of you who try the steps below, and still have the problem. I found
an alternative solution that has solved this issue on 3 computers already.
Since I banged my head against the table for so long on this issue, I thought
I'd put the solution that helped me here.

I downloaded the wuredist.cab from ->

Inside that cabinet file there's a xml file that has the links to download
the new version of the windows update agent ->

<architecture name="x86" clientVersion="7.0.6000.374"
<architecture name="x64" clientVersion="7.0.6000.374"
<architecture name="ia64" clientVersion="7.0.6000.374"
<MUAuthCab RevisionId="6"

I downloaded the x86 version WindowsUpdateAgent30-x86.exe and installed it.
Installing this new version fixed the problems and solved the error
0x80245003 issue.
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Old 17-06-2007
George Birbilis
Posts: n/a
brilliant! that fixed it (I had done a Windows Media Center 2005 repair [from
the CD] myself too and then installed IE7 since it had placed IE6 myself too
before MS update and Windows update both broke - had tried all other
alternatives and MS kb suggestions with no luck)

after getting
(other suggestion I had seen [from MS people] was pointing to an older
update agent [20 instead of 30] !!!)
and installing it, then visiting MS update site seemed to progress fine, but
at some point it said that some components needed for MS update were missing
and kept on saying that even after I selected the radio button option for it
to get them. After several loops of seeing this message, I added to trusted
sites zone (was www.update.microsoft.com - I already had update.microsoft.com
to trusted sites) and pressed Refresh at the page that was saying about the
missing components to see it finally say Automatic updates are on and had a
button saying successful or something like that. Then went on into the site
and pressed "Custom" to see the download dialog get newer update components
or something and then ask for restart. I guess after the restart it will show
me the rest of the updates, since now the site seems to be ok again

I might have enabled WSUS beta in the past (before the XP repair
process), maybe that's the real cause and not just the repair process itself
(maybe combined)

Review Your Installation Results

The software upgrade is complete
You can now use the website to find and install the latest updates for your


More high-priority updates are available
Your computer might be at risk until you install them. Check for the
remaining updates and install them now.

Restart now to finish installing updates
Your computer will not be up to date until you restart it. Please save any
open files, photos or documents and restart now.

Installation Summary


Successful Updates
Microsoft Windows Installer 3.1
Windows Genuine Advantage Validation Tool (KB892130)

Failed Updates
For help installing an update successfully, see the solution under each
problem description.

Problem: End User License Agreement (EULA) Not Accepted
Solution: Check for updates again and wait while you install updates. You
will be asked to accept the EULA before any updates with a EULA can be

Problem: Not Enough Disk Space
Solution: To make more space available, run the Disk Cleanup tool or
uninstall any programs that you donít use. For directions, see Help and
Support on your computer.

Problem: Automatic Updates is currently installing updates
Solution: Please wait until Automatic Updates is complete and then check
your update history. At that time, if the update has failed to install, you
can try installing it from the website.
Note: To view Automatic Updates progress, click the updating icon in your
System Tray.

Problem: Please check your update history for a description.

Problem: A problem on your computer is preventing updates from being
downloaded or installed
Solution: To fix the problem, try installing the updates again. If that
doesn't work, use the Troubleshooter to try solve the problem.

Remaining High-Priority Updates
Your computer might be at risk until you install all high-priority updates.
These updates help protect against security threats and performance problems.

To review all updates you've installed from this website or by turning on
automatic updating on your computer, see your update history.
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Old 18-06-2007
Jason Smith
Posts: n/a
RE: [Error number: 0x80245003] - Keep getting this!

Dennis, you are a life saver, been banging my head against the wall on this
one with many other suggestions that got me further but did nto work like
this one.

ONE NOTE: I had to reboot after installing the x86 version of ver. 3 of the
windows update before the error subsided, it did not ask for a reboot after
Seems like common sence but I thought I'd throw it out there for the next
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Old 20-06-2007
Happy User
Posts: n/a
I had just setup a RAID and forgot to install the drivers for it so I had to
repair my windows installation. Of course many windows core files were
overwritten to older version with the re-install and Automatic updates were
affected. I followed these steps and it worked. The only thing to note is
that internet explorer should be closed when attempting this to make sure the
..dll's are not being accessed.

I see that the post is a bit old by computer standards, but you solution
still works (thank goodness).
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Old 25-06-2007
Posts: n/a
This isn't working for me. The WU and MU classes are not in the folder they
should be, possibly because I'm working on a PC that I have had to use system
restore on so some file maybe missing. I can achieve all the actions you
have given except deleting these.

If you have any more suggestions, it would be appreciated. I had the same
problem last year at about the same time that the Windows Genuine Advantage
toold was automatically download, but the WGA furom "experts" are insisting
that my problem is not withe the WGA tool but with the Active X control.

They could be right as my PC is crashing within 2 minutes of downloading
anything from the MS update site, even after a system restore.

I cant find the objects you want removed in steps 4,5... I was able to find
and delete wuweb.dll and muweb.dll thru asystem dos box....but my
General/History-Temp Files/View Objects buttons in IE7 open a folder which
contains two Active X controls called ... Microsoft Data Collection Control &
Shockwave Flash Object....am I looking in the wrong place or are we looking
at two different versions of IE?

Hope you can help..?
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Old 05-07-2007
Posts: n/a
A simpler solution worked for me!

delete the WUWebControl Class file in Downloaded Program Files directory

that done it without doing anything else for me

Yeah knowing that IE needs to be closed is very helpful.. I used Procex.exe
to find out what had the dll's locked it would have been eaiser if it had
been in that post
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Old 24-06-2008
Posts: n/a
RE: [Error number: 0x80245003] - Keep getting this!

There is no WuWebControl Class, MuWebControl Class,
c:\windows\system32\wuweb.dll, c:\windows\system32\muweb.dll to remove under
viewed objects.

What can be done now?
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Old 31-05-2010
James Cadwell
Posts: n/a
RE: [Error number: 0x80245003] - Keep getting this!

hey i tried to do the first step to stop.... and was met by system error 5
has occured..
this is a freshly installed copy of windows vista home premium.
so i ignored it and tried the next step and every time it askes for
administative premmision i give it and it then askes me to try again. so
useing the security tab i select allow all premmision and it accepts it and
writes it but then doesnt let me still?
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