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8024402C and 80072ee7

Windows Update


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  #1  
Old 07-07-2006
maxwell@ldc.upenn.edu
 
Posts: n/a
8024402C and 80072ee7

In a msg in this NG dated Jul 2 2006 10:21 AM and entitled "Windows
update doesn't; 8024402C and 80072ee7", I asked about why Windows
Update wouldn't work on one of my PCs. I had tried everything I could
find in this NG and at Microsoft, to no avail; the Windows update log
shows a long series of 80072ee7 errors, followed by a 0x8024402C error.

This is not a firewall error, as I have tried it with the firewall
turned off. Nor is it a problem with my ISP, since I have tried it
with two different ISPs (comcast and my olde dial-up ISP). And the
other PCs on my home network update just fine.

I've spent hours trying various things, to no avail. My only guess at
this point is that I have some malware, although all my scans have come
up clean (Avast, Spybot, Ad-Aware). If you have suggestions for other
scanners to try, please do. In fact, if you have _any_ suggestions,
_please_ do!

This affects Windows Update, Windows Defender, and possibly CygWin
update (at least that wasn't working last night).

What alternatives do I have for updating these programs? Is it
possible to download the update packages to one of my other PCs, and
then copy it over to this one and run the update?

/s/
Desperate
(aka Mike Maxwell)


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  #2  
Old 07-07-2006
Robin Walker [MVP]
 
Posts: n/a
Re: 8024402C and 80072ee7

maxwell@ldc.upenn.edu wrote:

> In a msg in this NG dated Jul 2 2006 10:21 AM and entitled "Windows
> update doesn't; 8024402C and 80072ee7", I asked about why Windows
> Update wouldn't work on one of my PCs. I had tried everything I could
> find in this NG and at Microsoft, to no avail; the Windows update log
> shows a long series of 80072ee7 errors, followed by a 0x8024402C
> error.
> [snip]
> This affects Windows Update, Windows Defender, and possibly CygWin
> update (at least that wasn't working last night).


See http://support.microsoft.com/kb/836941

Try also "Dial-a-fix" from http://wiki.djlizard.net/Dial-a-fix to repair
Windows Update and network settings.

Try opening a command prompt window and typing the command:

netsh winsock reset

--
Robin Walker [MVP Networking]
rdhw@cam.ac.uk


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  #3  
Old 08-07-2006
maxwell@ldc.upenn.edu
 
Posts: n/a
Re: 8024402C and 80072ee7

Thanks for your reply, but I'm still stuck:

Robin Walker [MVP] wrote:
> See http://support.microsoft.com/kb/836941

I had already tried this. I should probably run through the list
again, just to make sure.

> Try also "Dial-a-fix" from http://wiki.djlizard.net/Dial-a-fix to repair
> Windows Update and network settings.

Ran it with the "Fix Windows update" box checked (and all the boxes
that that automagically checks), still not working.

> Try opening a command prompt window and typing the command:
>
> netsh winsock reset

Did this, rebooted as directed. Still not working.

I also went to Symantec and ran their virus scan through the ActiveX
interface, came up clean.

Based on advice in another thread, I did this:
---------------------------
>nslookup download.windowsupdate.com

*** Can't find server name for address 192.168.2.1: Non-existent domain
*** Default servers are not available
Server: UnKnown
Address: 192.168.2.1

Non-authoritative answer:
Name: a258.g.akamai.net
Addresses: 204.2.192.41, 204.2.192.47
Aliases: download.windowsupdate.com, main.dl.wu.akadns.net
dom.dl.wu.akadns.net, dl.wu.ms.edgesuite.net
---------------------------
I'm not sure how to interpret this. Looks like it failed to find the
DNS server where it expected. 192.168.2.1 is the IP address of my
router--why would it expect my router to be acting as a DNS server? I
do have TCP/IP set up to "Obtain DNS server address automatically", as
directed by my ISP = Comcast. But then it comes up with what looks (to
me, anyway!) like correct but "non-authoratitive" addresses for aliases
anyway. Is there any way to verify the 204 IP addresses? I can ping
them fine.

Mike Maxwell

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  #4  
Old 08-07-2006
Robin Walker [MVP]
 
Posts: n/a
Re: 8024402C and 80072ee7

maxwell@ldc.upenn.edu wrote:

>> nslookup download.windowsupdate.com

> *** Can't find server name for address 192.168.2.1: Non-existent
> domain
> *** Default servers are not available
> Server: UnKnown
> Address: 192.168.2.1
>
> Non-authoritative answer:
> Name: a258.g.akamai.net
> Addresses: 204.2.192.41, 204.2.192.47
> Aliases: download.windowsupdate.com, main.dl.wu.akadns.net
> dom.dl.wu.akadns.net, dl.wu.ms.edgesuite.net
> ---------------------------
> I'm not sure how to interpret this. Looks like it failed to find the
> DNS server where it expected. 192.168.2.1 is the IP address of my
> router--why would it expect my router to be acting as a DNS server? I
> do have TCP/IP set up to "Obtain DNS server address automatically", as
> directed by my ISP = Comcast. But then it comes up with what looks
> (to me, anyway!) like correct but "non-authoratitive" addresses for
> aliases anyway. Is there any way to verify the 204 IP addresses? I
> can ping them fine.


Your router 192.168.2.1 has declared itself to be your DNS server when it
responded to your PC's DHCP request. So your router will proxy all DNS
requests from your PC. The rest of the messages are then all normal. The
replies are "non-authoritative" because they do not come from the primary
DNS servers for the domains of the IP addresses in question. All normal.

I don't think that any of this is related to your Windows Update problem.

--
Robin Walker [MVP Networking]
rdhw@cam.ac.uk


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  #5  
Old 08-07-2006
maxwell@ldc.upenn.edu
 
Posts: n/a
Re: 8024402C and 80072ee7


Robin Walker [MVP] wrote:
....
> Your router 192.168.2.1 has declared itself to be your DNS server when it
> responded to your PC's DHCP request. So your router will proxy all DNS
> requests from your PC.


When you say my "router will proxy all DNS requests from your PC",
that is not the same as saying that my router is a proxy server, is it?


> The rest of the messages are then all normal. The
> replies are "non-authoritative" because they do not come from the primary
> DNS servers for the domains of the IP addresses in question. All normal.
>
> I don't think that any of this is related to your Windows Update problem.


OK, so where do I go from here?

Mike Maxwell

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  #6  
Old 09-07-2006
Robin Walker [MVP]
 
Posts: n/a
Re: 8024402C and 80072ee7

maxwell@ldc.upenn.edu wrote:

> When you say my "router will proxy all DNS requests from your PC",
> that is not the same as saying that my router is a proxy server, is
> it?


It looks as if the router is a proxy for DNS requests, but not for anything
else. Since the other PCs on your LAN are behaving normally, this is not a
problem.

> OK, so where do I go from here?


Can you open a command prompt window, type the command

ipconfig /all

and copy/paste the results back here?

--
Robin Walker [MVP Networking]
rdhw@cam.ac.uk


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  #7  
Old 09-07-2006
maxwell@ldc.upenn.edu
 
Posts: n/a
Re: 8024402C and 80072ee7


Robin Walker [MVP] wrote:
> Can you open a command prompt window, type the command
>
> ipconfig /all
>
> and copy/paste the results back here?



Here goes:
--------------------------------
>ipconfig/all


Windows IP Configuration

Host Name . . . . . . . . . . . . : MUINANE
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ChezNous

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8139/810x Family
Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-13-D3-9E-36-8F

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : ChezNous
Description . . . . . . . . . . . : IEEE 802.11g Wireless
Cardbus/PCI Ad
apter
Physical Address. . . . . . . . . : 00-40-F4-F3-AB-BE
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
Lease Obtained. . . . . . . . . . : Saturday, July 08, 2006
4:04:04 PM
Lease Expires . . . . . . . . . . : Monday, January 18, 2038
11:14:07 PM
--------------------------------
BTW, I turned off my wireless network and tried to use the dial-up
again, still no luck. But I tried nslookup there, and it gave a result
more like what I expected:
--------------
>nslookup download.windowsupdate.com

Server: ns4.starnetusa.net
Address: 66.19.192.200

Non-authoritative answer:
Name: download.windowsupdate.com.c.footprint.net
Addresses: 209.3.40.190, 63.236.48.222
Aliases: download.windowsupdate.com, main.dl.wu.akadns.net
dom.dl.wu.akadns.net, download.windowsupdate.com.fp.nsatc.net
--------------
But as you say, that doesn't seem to be the problem.

Thanks for your help!

Mike Maxwell

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  #8  
Old 09-07-2006
Robin Walker [MVP]
 
Posts: n/a
Re: 8024402C and 80072ee7

maxwell@ldc.upenn.edu wrote:

> DNS Suffix Search List. . . . . . : ChezNous
>
> Ethernet adapter Wireless Network Connection:
>
> Connection-specific DNS Suffix . : ChezNous


Could you try deleting these "ChezNous" configurations from your network
configuration.

Also, use Dial-a-Fix 0.60 beta to "Flush Software Distribution"

--
Robin Walker [MVP Networking]
rdhw@cam.ac.uk


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  #9  
Old 09-07-2006
maxwell@ldc.upenn.edu
 
Posts: n/a
Re: 8024402C and 80072ee7


Robin Walker [MVP] wrote:
> maxwell@ldc.upenn.edu wrote:
>
> > DNS Suffix Search List. . . . . . : ChezNous
> >
> > Ethernet adapter Wireless Network Connection:
> >
> > Connection-specific DNS Suffix . : ChezNous

>
> Could you try deleting these "ChezNous" configurations from your network
> configuration.


Uh...not sure how to do this. Nothing obvious in the router interface.


I brought up the network config for TCP/IP for the wireless on my PC,
but nothing obvious there, either. On the "Advanced" settings for
TCP/IP properties, on the DNS tab, there is a radio button that allows
you to choose between "Append primary and connection specific DNS
suffixes" and "Append these DNS suffixes (in order)." The former was
checked (along with its check button for "Append parent suffixes of the
primary DNS suffix"), but if I switch the radio button to the latter,
it requires me to list at least one DNS suffix.

I tried disabling my wireless and using the dial-up, in which case
ipconfig/all shows a blank in the "DNS Suffix Search List" and in the
"Connection-specific DNS Suffix". But of course the update doesn't
work there either... (I just now verified that, with no firewall
turned on.) Here's the result from ipconfig/all with the dial-up:
--------------------------
>ipconfig/all


Windows IP Configuration

Host Name . . . . . . . . . . . . : MUINANE
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8139/810x Family
Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-13-D3-9E-36-8F

PPP adapter NetHere:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 66.217.131.111
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 66.217.131.111
DNS Servers . . . . . . . . . . . : 66.19.192.200
216.126.128.40
NetBIOS over Tcpip. . . . . . . . : Disabled
--------------------------
Again, let me thank you for your rapid responses, and taking the time.
I do hope you have a life...

Mike Maxwell

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  #10  
Old 09-07-2006
maxwell@ldc.upenn.edu
 
Posts: n/a
Re: 8024402C and 80072ee7


Robin Walker [MVP] wrote:
> maxwell@ldc.upenn.edu wrote:
>
> > DNS Suffix Search List. . . . . . : ChezNous
> >
> > Ethernet adapter Wireless Network Connection:
> >
> > Connection-specific DNS Suffix . : ChezNous

>
> Could you try deleting these "ChezNous" configurations from your network
> configuration.


Since I haven't figured out how to do this for my wireless, and since
the corresponding entries for my dial-up cnxn are blank, I tried:

> Also, use Dial-a-Fix 0.60 beta to "Flush Software Distribution"


(Or rather, I did the steps manually, saving the old
\windows\SoftwareDistribution to another location rather than deleting
it--on the assumption that the information in there might be useful.
If that was the wrong thing to do, let me know.)

Still no luck (using the dial-up with no firewall).

Mike Maxwell

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  #11  
Old 09-07-2006
Robin Walker [MVP]
 
Posts: n/a
Re: 8024402C and 80072ee7

maxwell@ldc.upenn.edu wrote:
> Robin Walker [MVP] wrote:
>> Could you try deleting these "ChezNous" configurations from your
>> network configuration.

>
> Uh...not sure how to do this.
>
> I brought up the network config for TCP/IP for the wireless on my PC,
> but nothing obvious there, either. On the "Advanced" settings for
> TCP/IP properties, on the DNS tab, there is a radio button that allows
> you to choose between "Append primary and connection specific DNS
> suffixes" and "Append these DNS suffixes (in order)." The former was
> checked (along with its check button for "Append parent suffixes of
> the primary DNS suffix"), but if I switch the radio button to the
> latter, it requires me to list at least one DNS suffix.


In the same dialog box as you found above, ensure that the box "DNS suffix
for this connection" is blank, and UNcheck (leave blank) the check box
"Register this connection's addresses in DNS".

> I tried disabling my wireless and using the dial-up, in which case
> ipconfig/all shows a blank in the "DNS Suffix Search List" and in the
> "Connection-specific DNS Suffix". But of course the update doesn't
> work there either...


OK, so it looks as if the network connection configuration is not the
problem.

> Here's the result from ipconfig/all with the dial-up:


.... which all looked normal.

I'm beginning to think I'm missing something completely obvious here. Can
you try these things:

1. In control panel "Internet Options", tab "Connections", button "LAN
Settings", please ensure that all three check boxes are UNchecked. If "Use
a proxy server for your LAN" had been checked, click "Advanced" and copy out
into a follow-up all the settings displayed there.

2. In control panel Internet Options, tab "Advanced", scroll down and ensure
that "Use HTTP 1.1" is checked. You may also experiment with "Use HTTP 1.1
through proxy connections" if you were using any proxy settings above.

3. Open a command prompt window, type the command

proxycfg

and copy-and-paste the output back into a follow-up. Then give the command:

proxycfg -d

4. If you were using any form of download accelerator, please disable it.

5. Can you post an extract from C:\WINDOWS\WindowsUpdate.log (extract
covering a complete attempt from beginning to end of an attempt to use the
Windows Update web site).

--
Robin Walker [MVP Networking]
rdhw@cam.ac.uk


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  #12  
Old 09-07-2006
maxwell@ldc.upenn.edu
 
Posts: n/a
Re: 8024402C and 80072ee7

Robin Walker [MVP] wrote:
> maxwell@ldc.upenn.edu wrote:
> > Robin Walker [MVP] wrote:
> >> Could you try deleting these "ChezNous" configurations from your
> >> network configuration.

....
> In the same dialog box as you found above, ensure that the box "DNS suffix
> for this connection" is blank, and UNcheck (leave blank) the check box
> "Register this connection's addresses in DNS".


OK, I've done that. Now in the result of ipconfig/all, "DNS Suffix
Search List" no longer appears, and the "Connection-specific DNS
Suffix" field is empty. No "ChezNous" anywhere.
....
> I'm beginning to think I'm missing something completely obvious here. Can
> you try these things:
>
> 1. In control panel "Internet Options", tab "Connections", button "LAN
> Settings", please ensure that all three check boxes are UNchecked. If "Use
> a proxy server for your LAN" had been checked, click "Advanced" and copy out
> into a follow-up all the settings displayed there.


The "Automatically detect settings" button had been checked, but none
of the others. I unchecked it.

> 2. In control panel Internet Options, tab "Advanced", scroll down and ensure
> that "Use HTTP 1.1" is checked. You may also experiment with "Use HTTP 1.1
> through proxy connections" if you were using any proxy settings above.


"Use HTTP 1.1" was checked, "Use HTTP 1.1 through proxy connections"
was unchecked, as I think is correct.

> 3. Open a command prompt window, type the command
>
> proxycfg
> and copy-and-paste the output back into a follow-up.

------------------Attached here-----------
>proxycfg

Microsoft (R) WinHTTP Default Proxy Configuration Tool
Copyright (c) Microsoft Corporation. All rights reserved.

Current WinHTTP proxy settings under:
HKEY_LOCAL_MACHINE\
SOFTWARE\Microsoft\Windows\CurrentVersion\Internet
Settings\Connections\
WinHttpSettings :

Direct access (no proxy server).
------------------End attachment---------

> Then give the command:
>
> proxycfg -d


Done; appears to give identical results to above.

> 4. If you were using any form of download accelerator, please disable it.


N/A

> 5. Can you post an extract from C:\WINDOWS\WindowsUpdate.log (extract
> covering a complete attempt from beginning to end of an attempt to use the
> Windows Update web site).


I'll do that in a separate posting, as I think it will be rather long
(and I'll reboot first, just in case...)

Thanks!

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  #13  
Old 09-07-2006
Robert Aldwinckle
 
Posts: n/a
Re: 8024402C and 80072ee7

<maxwell@ldc.upenn.edu> wrote in message
news:1152283457.187757.265290@b28g2000cwb.googlegroups.com
....

> suggestions for other scanners to try



FiddlerTool with RPASpy (in case the problem is with https)

http://insidehttp.blogspot.com/2006/...ng-rpaspy.html


Good luck

Robert Aldwinckle
---


> In a msg in this NG dated Jul 2 2006 10:21 AM and entitled "Windows
> update doesn't; 8024402C and 80072ee7", I asked about why Windows
> Update wouldn't work on one of my PCs. I had tried everything I could
> find in this NG and at Microsoft, to no avail; the Windows update log
> shows a long series of 80072ee7 errors, followed by a 0x8024402C error.
>
> This is not a firewall error, as I have tried it with the firewall
> turned off. Nor is it a problem with my ISP, since I have tried it
> with two different ISPs (comcast and my olde dial-up ISP). And the
> other PCs on my home network update just fine.
>
> I've spent hours trying various things, to no avail. My only guess at
> this point is that I have some malware, although all my scans have come
> up clean (Avast, Spybot, Ad-Aware). If you have suggestions for other
> scanners to try, please do. In fact, if you have _any_ suggestions,
> _please_ do!
>
> This affects Windows Update, Windows Defender, and possibly CygWin
> update (at least that wasn't working last night).
>
> What alternatives do I have for updating these programs? Is it
> possible to download the update packages to one of my other PCs, and
> then copy it over to this one and run the update?
>
> /s/
> Desperate
> (aka Mike Maxwell)
>



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  #14  
Old 10-07-2006
maxwell@ldc.upenn.edu
 
Posts: n/a
Re: 8024402C and 80072ee7


Robin Walker [MVP] wrote:
> 5. Can you post an extract from C:\WINDOWS\WindowsUpdate.log (extract
> covering a complete attempt from beginning to end of an attempt to use the
> Windows Update web site).


OK, here it is:
2006-07-09 15:40:28 1916 a84 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0400) ===========
2006-07-09 15:40:28 1916 a84 Misc = Process: C:\Program
Files\Internet Explorer\iexplore.exe
2006-07-09 15:40:28 1916 a84 Misc = Module:
C:\WINDOWS\system32\wuapi.dll
2006-07-09 15:40:28 1916 a84 COMAPI ----------- COMAPI:
IUpdateServiceManager::AddService -----------
2006-07-09 15:40:28 1916 a84 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2006-07-09 15:40:28 1916 a84 COMAPI - AuthorizationCabPath =
C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.cab
2006-07-09 15:40:28 3036 be0 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0400) ===========
2006-07-09 15:40:28 3036 be0 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2006-07-09 15:40:28 3036 be0 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2006-07-09 15:40:28 3036 be0 DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2006-07-09 15:40:28 1916 a84 COMAPI - Added service, URL =
http://update.microsoft.com/microsoftupdate/
2006-07-09 15:40:28 1916 a84 COMAPI ----------- COMAPI:
IUpdateServiceManager::RegisterServiceWithAU -----------
2006-07-09 15:40:28 1916 a84 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2006-07-09 15:40:29 1916 a84 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0400) ===========
2006-07-09 15:40:29 1916 a84 Misc = Process: C:\Program
Files\Internet Explorer\iexplore.exe
2006-07-09 15:40:29 1916 a84 Misc = Module:
C:\WINDOWS\system32\muweb.dll
2006-07-09 15:40:29 1916 a84 Setup *********** Setup: Checking whether
self-update is required ***********
2006-07-09 15:40:29 1916 a84 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
2006-07-09 15:40:29 1916 a84 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-07-09 15:40:29 1916 a84 Setup * IsUpdateRequired = No
2006-07-09 15:40:29 1916 a84 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0400) ===========
2006-07-09 15:40:29 1916 a84 Misc = Process: C:\Program
Files\Internet Explorer\iexplore.exe
2006-07-09 15:40:29 1916 a84 Misc = Module:
C:\WINDOWS\system32\wuweb.dll
2006-07-09 15:40:29 1916 a84 Setup *********** Setup: Checking whether
self-update is required ***********
2006-07-09 15:40:29 1916 a84 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
2006-07-09 15:40:29 1916 a84 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-07-09 15:40:29 1916 a84 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-07-09 15:40:29 1916 a84 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-07-09 15:40:29 1916 a84 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-07-09 15:40:29 1916 a84 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-07-09 15:40:29 1916 a84 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-07-09 15:40:29 1916 a84 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-07-09 15:40:29 1916 a84 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-07-09 15:40:29 1916 a84 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-07-09 15:40:29 1916 a84 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-07-09 15:40:29 1916 a84 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-07-09 15:40:29 1916 a84 Setup * IsUpdateRequired = No
2006-07-09 15:41:17 1916 a84 COMAPI -------------
2006-07-09 15:41:17 1916 a84 COMAPI -- START -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2006-07-09 15:41:17 1916 a84 COMAPI ---------
2006-07-09 15:41:17 1916 a84 COMAPI - Online = Yes; Ignore download
priority = No
2006-07-09 15:41:17 1916 a84 COMAPI - Criteria = "IsInstalled=0 and
IsHidden=1"
2006-07-09 15:41:17 1916 a84 COMAPI - ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2006-07-09 15:41:17 1916 a84 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2006-07-09 15:41:17 1148 55c Agent *************
2006-07-09 15:41:17 1148 55c Agent ** START ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2006-07-09 15:41:17 1148 55c Agent *********
2006-07-09 15:41:32 1148 55c Misc WARNING: Send failed with hr =
80072ee7.
2006-07-09 15:41:32 1148 55c Misc WARNING: SendRequest failed with hr =
80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth
Schemes used : <>
2006-07-09 15:41:32 1148 55c Misc WARNING: WinHttp:
SendRequestUsingProxy failed for
<http://download.windowsupdate.com/v6/microsoftupdate/redir/muredir.cab>.
error 0x80072ee7
2006-07-09 15:41:32 1148 55c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation MakeRequest failed. error
0x80072ee7
2006-07-09 15:41:32 1148 55c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x80072ee7
2006-07-09 15:41:32 1148 55c Misc WARNING: WinHttp:
ShouldFileBeDownloaded failed with 0x80072ee7
2006-07-09 15:41:47 1148 55c Misc WARNING: Send failed with hr =
80072ee7.
2006-07-09 15:41:47 1148 55c Misc WARNING: SendRequest failed with hr =
80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth
Schemes used : <>
2006-07-09 15:41:47 1148 55c Misc WARNING: WinHttp:
SendRequestUsingProxy failed for
<http://download.windowsupdate.com/v6/microsoftupdate/redir/muredir.cab>.
error 0x80072ee7
2006-07-09 15:41:47 1148 55c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation MakeRequest failed. error
0x80072ee7
2006-07-09 15:41:47 1148 55c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x80072ee7
2006-07-09 15:41:47 1148 55c Misc WARNING: WinHttp:
ShouldFileBeDownloaded failed with 0x80072ee7
2006-07-09 15:42:02 1148 55c Misc WARNING: Send failed with hr =
80072ee7.
2006-07-09 15:42:02 1148 55c Misc WARNING: SendRequest failed with hr =
80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth
Schemes used : <>
2006-07-09 15:42:02 1148 55c Misc WARNING: WinHttp:
SendRequestUsingProxy failed for
<http://download.windowsupdate.com/v6/microsoftupdate/redir/muredir.cab>.
error 0x80072ee7
2006-07-09 15:42:02 1148 55c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation MakeRequest failed. error
0x80072ee7
2006-07-09 15:42:02 1148 55c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x80072ee7
2006-07-09 15:42:02 1148 55c Misc WARNING: WinHttp:
ShouldFileBeDownloaded failed with 0x80072ee7
2006-07-09 15:42:17 1148 55c Misc WARNING: Send failed with hr =
80072ee7.
2006-07-09 15:42:17 1148 55c Misc WARNING: SendRequest failed with hr =
80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth
Schemes used : <>
2006-07-09 15:42:17 1148 55c Misc WARNING: WinHttp:
SendRequestUsingProxy failed for
<http://download.windowsupdate.com/v6/microsoftupdate/redir/muredir.cab>.
error 0x80072ee7
2006-07-09 15:42:17 1148 55c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation MakeRequest failed. error
0x80072ee7
2006-07-09 15:42:17 1148 55c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x80072ee7
2006-07-09 15:42:17 1148 55c Misc WARNING: WinHttp:
ShouldFileBeDownloaded failed with 0x80072ee7
2006-07-09 15:42:17 1148 55c Misc WARNING: DownloadFileInternal failed
for
http://download.windowsupdate.com/v6...r/muredir.cab:
error 0x80072ee7
2006-07-09 15:42:32 1148 55c Misc WARNING: Send failed with hr =
80072ee7.
2006-07-09 15:42:32 1148 55c Misc WARNING: SendRequest failed with hr =
80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth
Schemes used : <>
2006-07-09 15:42:32 1148 55c Misc WARNING: WinHttp:
SendRequestUsingProxy failed for
<http://download.microsoft.com/v6/microsoftupdate/redir/muredir.cab>.
error 0x80072ee7
2006-07-09 15:42:32 1148 55c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation MakeRequest failed. error
0x80072ee7
2006-07-09 15:42:32 1148 55c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x80072ee7
2006-07-09 15:42:32 1148 55c Misc WARNING: WinHttp:
ShouldFileBeDownloaded failed with 0x80072ee7
2006-07-09 15:42:47 1148 55c Misc WARNING: Send failed with hr =
80072ee7.
2006-07-09 15:42:47 1148 55c Misc WARNING: SendRequest failed with hr =
80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth
Schemes used : <>
2006-07-09 15:42:47 1148 55c Misc WARNING: WinHttp:
SendRequestUsingProxy failed for
<http://download.microsoft.com/v6/microsoftupdate/redir/muredir.cab>.
error 0x80072ee7
2006-07-09 15:42:47 1148 55c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation MakeRequest failed. error
0x80072ee7
2006-07-09 15:42:47 1148 55c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x80072ee7
2006-07-09 15:42:47 1148 55c Misc WARNING: WinHttp:
ShouldFileBeDownloaded failed with 0x80072ee7
2006-07-09 15:43:02 1148 55c Misc WARNING: Send failed with hr =
80072ee7.
2006-07-09 15:43:02 1148 55c Misc WARNING: SendRequest failed with hr =
80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth
Schemes used : <>
2006-07-09 15:43:02 1148 55c Misc WARNING: WinHttp:
SendRequestUsingProxy failed for
<http://download.microsoft.com/v6/microsoftupdate/redir/muredir.cab>.
error 0x80072ee7
2006-07-09 15:43:02 1148 55c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation MakeRequest failed. error
0x80072ee7
2006-07-09 15:43:02 1148 55c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x80072ee7
2006-07-09 15:43:02 1148 55c Misc WARNING: WinHttp:
ShouldFileBeDownloaded failed with 0x80072ee7
2006-07-09 15:43:17 1148 55c Misc WARNING: Send failed with hr =
80072ee7.
2006-07-09 15:43:17 1148 55c Misc WARNING: SendRequest failed with hr =
80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth
Schemes used : <>
2006-07-09 15:43:17 1148 55c Misc WARNING: WinHttp:
SendRequestUsingProxy failed for
<http://download.microsoft.com/v6/microsoftupdate/redir/muredir.cab>.
error 0x80072ee7
2006-07-09 15:43:17 1148 55c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation MakeRequest failed. error
0x80072ee7
2006-07-09 15:43:17 1148 55c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x80072ee7
2006-07-09 15:43:17 1148 55c Misc WARNING: WinHttp:
ShouldFileBeDownloaded failed with 0x80072ee7
2006-07-09 15:43:17 1148 55c Misc WARNING: DownloadFileInternal failed
for http://download.microsoft.com/v6/mic...r/muredir.cab:
error 0x80072ee7
2006-07-09 15:43:32 1148 55c Misc WARNING: Send failed with hr =
80072ee7.
2006-07-09 15:43:32 1148 55c Misc WARNING: SendRequest failed with hr =
80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth
Schemes used : <>
2006-07-09 15:43:32 1148 55c Misc WARNING: WinHttp:
SendRequestUsingProxy failed for
<http://update.microsoft.com/v6/microsoftupdate/redir/muredir.cab>.
error 0x80072ee7
2006-07-09 15:43:32 1148 55c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation MakeRequest failed. error
0x80072ee7
2006-07-09 15:43:32 1148 55c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x80072ee7
2006-07-09 15:43:32 1148 55c Misc WARNING: WinHttp:
ShouldFileBeDownloaded failed with 0x80072ee7
2006-07-09 15:43:47 1148 55c Misc WARNING: Send failed with hr =
80072ee7.
2006-07-09 15:43:47 1148 55c Misc WARNING: SendRequest failed with hr =
80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth
Schemes used : <>
2006-07-09 15:43:47 1148 55c Misc WARNING: WinHttp:
SendRequestUsingProxy failed for
<http://update.microsoft.com/v6/microsoftupdate/redir/muredir.cab>.
error 0x80072ee7
2006-07-09 15:43:47 1148 55c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation MakeRequest failed. error
0x80072ee7
2006-07-09 15:43:47 1148 55c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x80072ee7
2006-07-09 15:43:47 1148 55c Misc WARNING: WinHttp:
ShouldFileBeDownloaded failed with 0x80072ee7
2006-07-09 15:44:02 1148 55c Misc WARNING: Send failed with hr =
80072ee7.
2006-07-09 15:44:02 1148 55c Misc WARNING: SendRequest failed with hr =
80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth
Schemes used : <>
2006-07-09 15:44:02 1148 55c Misc WARNING: WinHttp:
SendRequestUsingProxy failed for
<http://update.microsoft.com/v6/microsoftupdate/redir/muredir.cab>.
error 0x80072ee7
2006-07-09 15:44:02 1148 55c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation MakeRequest failed. error
0x80072ee7
2006-07-09 15:44:02 1148 55c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x80072ee7
2006-07-09 15:44:02 1148 55c Misc WARNING: WinHttp:
ShouldFileBeDownloaded failed with 0x80072ee7
2006-07-09 15:44:17 1148 55c Misc WARNING: Send failed with hr =
80072ee7.
2006-07-09 15:44:17 1148 55c Misc WARNING: SendRequest failed with hr =
80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth
Schemes used : <>
2006-07-09 15:44:17 1148 55c Misc WARNING: WinHttp:
SendRequestUsingProxy failed for
<http://update.microsoft.com/v6/microsoftupdate/redir/muredir.cab>.
error 0x80072ee7
2006-07-09 15:44:17 1148 55c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation MakeRequest failed. error
0x80072ee7
2006-07-09 15:44:17 1148 55c Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x80072ee7
2006-07-09 15:44:17 1148 55c Misc WARNING: WinHttp:
ShouldFileBeDownloaded failed with 0x80072ee7
2006-07-09 15:44:17 1148 55c Misc WARNING: DownloadFileInternal failed
for http://update.microsoft.com/v6/micro...r/muredir.cab:
error 0x80072ee7
2006-07-09 15:44:17 1148 55c Agent * WARNING: Failed to synchronize,
error = 0x8024402C
2006-07-09 15:44:17 1148 55c Agent * WARNING: Exit code = 0x8024402C
2006-07-09 15:44:17 1148 55c Agent *********
2006-07-09 15:44:17 1148 55c Agent ** END ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2006-07-09 15:44:17 1148 55c Agent *************
2006-07-09 15:44:17 1148 55c Agent WARNING: WU client failed Searching
for update with error 0x8024402c
2006-07-09 15:44:17 1916 af4 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2006-07-09 15:44:18 1916 af4 COMAPI - Updates found = 0
2006-07-09 15:44:18 1916 af4 COMAPI - WARNING: Exit code =
0x00000000, Result code = 0x8024402C
2006-07-09 15:44:18 1916 af4 COMAPI ---------
2006-07-09 15:44:18 1916 af4 COMAPI -- END -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2006-07-09 15:44:18 1916 af4 COMAPI -------------
2006-07-09 15:44:18 1916 a84 COMAPI WARNING: Operation failed due to
earlier error, hr=8024402C
2006-07-09 15:44:18 1916 a84 COMAPI FATAL: Unable to complete
asynchronous search. (hr=8024402C)

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  #15  
Old 10-07-2006
Robin Walker [MVP]
 
Posts: n/a
Re: 8024402C and 80072ee7

maxwell@ldc.upenn.edu wrote:
> Robin Walker [MVP] wrote:
>> 5. Can you post an extract from C:\WINDOWS\WindowsUpdate.log (extract
>> covering a complete attempt from beginning to end of an attempt to
>> use the Windows Update web site).

>
> OK, here it is:
>
> SendRequestUsingProxy failed for
> <http://download.windowsupdate.com/v6/microsoftupdate/redir/muredir.cab>.
> error 0x80072ee7


The evidence seems to be that your PC is unable to communicate with
download.windowsupdate.com

If you click on the URL above, does your browser download muredir.cab?

Can you try opening a command prompt window and typing the following
commands:

route print

tracert download.windowsupdate.com

and copy&paste the results back?

--
Robin Walker [MVP Networking]
rdhw@cam.ac.uk


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