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[Error number: 0x8DDD0009]

Windows Update

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Old 12-05-2007
Posts: n/a
Re: [Error number: 0x8DDD0009]

Yes, this combined method worked for me as well. Stopped the service, renamed
the whole folder using _old, restarted the service which created a new
folder, and updates worked quickly. More problematic is what caused the issue
in the first place. My latest suspect is Ccleaner, with its option to wipe
the latest download clean. Anyway, a second thank you.


"elsuchnsuch" wrote:

> "Dale Networkguy" wrote:
> > You can also just rename or delete the parent directory "Software
> > Distribution" entirely (you rename to preserve it as a safety net - when you
> > are satisfied then later delete it). You would do this to cover the full
> > spectrum of Update Services files contained under that folder tree. When the
> > service (Automatic Update) is restarted the entire directory is recreated and
> > repopulated fresh.
> >
> > "thomas_ts67" wrote:
> >
> > > Go into safe mode to delete "C:\windows\SoftwareDistribution\download" is
> > > overkill. All you need is to use "net stop wuauserv" command (OR select click
> > > "services" from either "administrative tools" or "computer management" and
> > > select "automatic update") to stop "automatic update" service. Remember to
> > > restart the services after completion.
> > >
> > > "Matthew.Kidd@strath.ac.uk" wrote:
> > >
> > > >

> ...
> > > >
> > > > Denisbloud
> > > >
> > > > Try this
> > > >
> > > > Go into safe mode.
> > > >
> > > > Click Start -> Run
> > > >
> > > > Enter C:\windows\SoftwareDistribution\download (This is assuming
> > > > 'windows' is your system directory. This should open the folder.)
> > > >
> > > > Now delete everything in the folder
> > > >
> > > > Reboot
> > > >
> > > > Update and cross fingers
> > > >
> > > > Matthew

> Thanks to both of you! Combining your suggestions got me out of a mess I've
> been trying to fix (off and on) for more than a year. The machine was not
> mine, so I couldn't just rebuild it, it needed to be "surgically" fixed.
> The great thing about the renaming/moving the SoftwareDistribution
> directory, you can move it back and prove that it was "evilness" in there
> that was the root cause.
> The machine in question was a Win2K SP4 machine, too under powered for XP.
> More than a year ago Windows Update stopped working. I tried many different
> things including certificate deleting and validation tweaking.
> Moving the SoftwareDistribution directory did the trick!
> Thanks again!

Reply With Quote
Old 30-05-2007
Posts: n/a
RE: [Error number: 0x8DDD0009]

I received this from Microsoft:

Dear Dan,

Thank you for contacting Microsoft Windows Update Support. My name is
Winston and I am glad to work with you. For your reference, the case ID for
this service request is SRX1036382846. You can contact me directly by writing
an email to my account: v-30winw@mssupport.microsoft.com with the Case ID in
the subject line.

From the problem description, I understand that, the error 0x8ddd0009 was
encountered when visiting the update site. We will work together to resolve
this specific issue through the course of the case. If there is any
misunderstanding, feel free to let me know.

I understand the inconvenience you have encountered. Please be assured that
I will try my best to help you.

This issue has been fixed by the newer version of the Windows Update Agent,
3.0 and a hot fix. I suggest we apply them to correct the issue:

Step 1: Manually download and install the new Windows Update Agent 3.0


1. Visit the following link and download Windows Update Agent 3.0 to the


2. Refer to the Desktop and double-click the downloaded file to install it.

After installing Windows Update Agent 3.0, please check the issue again. If
the issue persists, we can try the next step.

Step 2: Download and install a hot fix for this issue.


1. Visit the following link and download the hot fix to the Desktop:

Update for Windows XP (KB927891)


2. Refer to the Desktop and double-click the downloaded file to install it.

For more information related to this issue, please refer to the following
Microsoft Knowledge Base articles:

FIX: When you run Windows Update to scan for updates that use Windows
Installer, including Office updates, CPU utilization may reach 100 percent
for prolonged periods


You receive an access violation when you try to install an update from
Windows Update after you apply hotfix package 916089


WSUS (Windows Server Update Services) Team Blog


Your feedback is very important to us. I would appreciate your confirmation
or a reply from you on the results for the suggestions above. If anything is
unclear, or if there are any questions about the steps, please do not
hesitate to let me know. I will be glad to help.

I look forward to hearing from you.

Best regards,

Winston Wu


Microsoft Support Professional


Satisfied customers are my top priority. Please let either myself or my
manager know what you think of the level of service provided. You can send
feedback directly to my manager, Susan Xu at v-30sux@mssupport.microsoft.com

"EdC" wrote:

> Windows Update starts checking for updates - then abruptly stops, displaying
> the "website has a problem and can't display ...." along with [Error number:
> 0x8DDD0009].
> Help??
> EdC

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