Hi,
After I click Express button the error message show "Error number: 0x8024402F"
OS : Windows XP SP2
Please help me.
Hi,
After I click Express button the error message show "Error number: 0x8024402F"
OS : Windows XP SP2
Please help me.
Jiradetch <Jiradetch.2c05bl@DoNotSpam.com> wrote:
> After I click Express button the error message show "Error number:
> 0x8024402F"
> OS : Windows XP SP2
You reported error code 8024402F. This is rarely reported, but
in several cases with a successful conclusion it was found to be either (a)
a third-party firewall blocking the correct operation of Windows Update, or
(b) security options on a home NAT router which was blocking Windows Update.
Please disable all third-party anti-virus, anti-malware, or firewall
applications. (if that leaves you without a firewall, then enable Windows
Firewall).
Please disable any firewall or security or blocking options in a home router
if you have one.
Now try Windows Update web site. Does it work now?
If not, please post today's content from the file
C:\WINDOWS\WindowsUpdate.log
--
Robin Walker [MVP Networking]
rdhw@cam.ac.uk
If you have a Wireless Router:-
In the security tab, make sure you aren't blocking AcitveX.
Possible reasons for the error code:-
1. Internet Explorer temporary files corrupted.
2. Background Intelligent and Event Log service not started
3. SoftwareDistribution folder has become corrupted
4. You may need to re-registered some dlls files
5. You may need to add Windows Update to the Trusted Sites Zone:
6. Spyware.
7. Third party programs running in background.
8. Windows Update Engine corrupted.
Suggestion 1:-
Clearing Temporary Internet files, cookies and history in Internet Explorer
Tools>Internet Options>General
You'll see Delete Cookies, Delete files, Delete History
NB: "Delete all offline content", will delete all files needed to browse the
websites offline.
Reboot and try Windows Update again.
Suggestion 2:-
1: Check that the Background Intelligent Transfer Service to is set to
Automatic and verify the Status is Started.
Click Start, Choose Run, and in the Run box, type services.msc, Click OK
Locate the Background Intelligent Transfer Service service, and right-click
to select it.
Select Properties, and in the Startup Type list, select Automatic. Verify
the service Status is Started. Click OK.
2. Check that the Set Event Log service is set to Automatic and verify that
the Status is Started
Click Start, Choose Run, and in the Run box, type services.msc, Click OK.
Locate the Event Log service, and right-click to select it.
Select Properties., and in the Startup type list, select Automatic. Verify
the Service status is Started. Click OK.
3. Register qmgr.dll and qmgrprxy.dll
Click Start, Choose Run and in the Run box, type regsvr32 qmgr.dll, Click
OK.
Click Start, Choose Run and in the Run box, type regsvr32 qmgrprxy.dll,
Click OK.
Suggestion 3:-
It is possible that the contents of the SoftwareDistribution folder have
become corrupted, so try Renaming the SoftwareDistribution folder
Click Start, Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Stop.
Stopping the service will take a moment.
Rename the "SoftwareDistribution" folder:
a. Click Start, click Run, type: %systemroot%
Click OK.
b. Right-click the SoftwareDistribution folder, and then click Rename.
c. Type SoftwareDistribution.old, and then press ENTER to rename this
folder.
Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.
Starting the service will take a moment.
Please note that your update history is contained in the "datastore" folder
and when you rename the Software Distribution folder, the history is lost
but it's not important. You can if need be, copy the contents back from the
renamed softwareDistribution.old folder. Losing the history of Windows
Updates is not important.
Suggestion 4:-
Certain files may have become unregistered, and you will need to register
them again:-
Click Start, Choose Run and in the Run box, type regsvr32 wuaueng1.dll,
Click OK.
Do the same for the other files:-
wucltui.dll
wuaueng.dll
wuapi.dll
jscript.dll
MSXML.DLL
MSXML2.DLL
MSXML3.DLL
Suggestion 5:-
Add Windows Update to the Trusted Sites Zone:
Please note that Security settings in Internet Explorer must be set to
Medium or lower for ActiveX files to correctly pass to your computer.
Only the Web sites listed in Internet Explorer's Trusted Sites Zone will be
affected by the lowering of Security settings. Your current security
settings for all other Web sites will remain as they are currently
configured.
Open Internet Explorer, click Tools, and then click Internet Options, Click
Security. Click Trusted Sites Zone. Click Sites.
Clear the Require server verification (https:) for all sites in this zone
check box.
Use the Add button next to the Add this Web site to the zone box to add the
following sites:
http://*.windowsupdate.microsoft.com
https://*.windowsupdate.microsoft.com
http://download.windowsupdate.com
Suggestion 6:-
The below links assist you in checking your system for parasites:-
http://aumha.org/a/noads.htm
http://inetexplorer.mvps.org/tshoot.html
Please note that some malware may kill the internet connection when it is
removed, the program on the link below will enable you to regain the
internet connection.
http://www.cexx.org/lspfix.htm
Spyware Programs links:-
www.lavasoftusa.com Ad-Aware
www.security.kolla.de Spybot
Suggestion 7:-
Make sure you haven't got anything blocking Windows Update like Nortons,
Zonealarm etc
Also make sure you don't have a Web Accelerator working in the background
such as NetZerio, HiSpeed, Speedband etc.
Suggestion 8:
If still receiving the error, then reinstall the Windows Update Engine
http://download.windowsupdate.com/v6...gent20-x86.exe
--
==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
(Links to web pages and MSKB Articles are posted for the purposes of keeping
the information current)
"Jiradetch" <Jiradetch.2c05bl@DoNotSpam.com> wrote in message
news:Jiradetch.2c05bl@DoNotSpam.com...
|
| Hi,
|
| After I click Express button the error message show "Error number:
| 0x8024402F"
|
| OS : Windows XP SP2
|
| Please help me.
|
|
| --
| Jiradetch
| ------------------------------------------------------------------------
| Jiradetch's Profile: http://forums.techarena.in/member.php?userid=16662
| View this thread: http://forums.techarena.in/showthread.php?t=562739
|
| www.techarena.in
|
Hi,Originally Posted by Robin Walker [MVP]
the following is log from windows update today
2006-08-11 12:11:07 2084 2a4 Misc =========== Logging initialized (build: 5.8.0.2469, tz: +0700) ===========
2006-08-11 12:11:07 2084 2a4 Misc = Process: C:\Program Files\Internet Explorer\IEXPLORE.EXE
2006-08-11 12:11:07 2084 2a4 Misc = Module: C:\WINDOWS\system32\wuweb.dll
2006-08-11 12:11:07 2084 2a4 Setup *********** Setup: Checking whether self-update is required ***********
2006-08-11 12:11:07 2084 2a4 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
2006-08-11 12:11:07 2084 2a4 Setup Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-08-11 12:11:08 2084 2a4 Setup Update NOT required for C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-08-11 12:11:08 2084 2a4 Setup Update NOT required for C:\WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup\wuapi.dll\5.8.0.2469\wuapi.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-08-11 12:11:08 2084 2a4 Setup Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-08-11 12:11:08 2084 2a4 Setup Update NOT required for C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-08-11 12:11:08 2084 2a4 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-08-11 12:11:09 2084 2a4 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-08-11 12:11:09 2084 2a4 Setup Update NOT required for C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-08-11 12:11:09 2084 2a4 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-08-11 12:11:09 2084 2a4 Setup Update NOT required for C:\WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup\wups.dll\5.8.0.2469\wups.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-08-11 12:11:10 2084 2a4 Setup Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-08-11 12:11:10 2084 2a4 Setup * IsUpdateRequired = No
2006-08-11 12:11:19 2084 2a4 Misc =========== Logging initialized (build: 5.8.0.2469, tz: +0700) ===========
2006-08-11 12:11:19 2084 2a4 Misc = Process: C:\Program Files\Internet Explorer\IEXPLORE.EXE
2006-08-11 12:11:19 2084 2a4 Misc = Module: C:\WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup\wuapi.dll\5.8.0.2469\wuapi.dll
2006-08-11 12:11:19 2084 2a4 COMAPI -------------
2006-08-11 12:11:19 2084 2a4 COMAPI -- START -- COMAPI: Search [ClientId = WindowsUpdate]
2006-08-11 12:11:19 2084 2a4 COMAPI ---------
2006-08-11 12:11:19 2084 2a4 COMAPI - Online = Yes; Ignore download priority = No
2006-08-11 12:11:19 2084 2a4 COMAPI - Criteria = "IsInstalled=0 and IsHidden=1"
2006-08-11 12:11:19 2084 2a4 COMAPI - ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-08-11 12:11:19 2084 2a4 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = WindowsUpdate]
2006-08-11 12:11:19 1056 1a4 Agent *************
2006-08-11 12:11:19 1056 1a4 Agent ** START ** Agent: Finding updates [CallerId = WindowsUpdate]
2006-08-11 12:11:19 1056 1a4 Agent *********
2006-08-11 12:11:25 1056 1a4 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190197
2006-08-11 12:11:25 1056 1a4 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190197
2006-08-11 12:11:25 1056 1a4 Misc WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v6...r/wuredir.cab: error 0x80190197
2006-08-11 12:11:25 1056 1a4 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190197
2006-08-11 12:11:25 1056 1a4 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190197
2006-08-11 12:11:25 1056 1a4 Misc WARNING: DownloadFileInternal failed for http://download.microsoft.com/v6/win...r/wuredir.cab: error 0x80190197
2006-08-11 12:11:28 1056 1a4 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2006-08-11 12:11:28 1056 1a4 PT + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL = https://update.microsoft.com/v6/Clie...ce/client.asmx
2006-08-11 12:11:34 1056 1a4 EEHndlr FATAL: MSI DLL version is 3.0. Version 3.1 is required.
2006-08-11 12:11:34 1056 1a4 Agent WARNING: Failed to evaluate Installed rule, updateId = {8C3FCC84-7410-4A95-8B89-A166A0190486}.103, error = 0x80241001
2006-08-11 12:11:38 1056 1a4 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190197
2006-08-11 12:11:38 1056 1a4 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190197
2006-08-11 12:11:38 1056 1a4 PT WARNING: ECP: Failed to download cab file from http://www.download.windowsupdate.co...b50b9495f3.cab with error 0x80190197
2006-08-11 12:11:38 1056 1a4 PT WARNING: ECP: This roundtrip contained some optimized updates which failed. New Update count = 27, Old Count = 30
2006-08-11 12:11:40 1056 1a4 PT WARNING: Sync of Updates: 0x8024402f
2006-08-11 12:11:40 1056 1a4 Agent * WARNING: Failed to synchronize, error = 0x8024402F
2006-08-11 12:11:40 1056 2f8 AU #############
2006-08-11 12:11:40 1056 2f8 AU ## START ## AU: Search for updates
2006-08-11 12:11:40 1056 2f8 AU #########
2006-08-11 12:11:40 1056 2f8 AU <<## SUBMITTED ## AU: Search for updates [CallId = {9A4E4002-4386-407B-B607-90F47C773100}]
2006-08-11 12:11:40 1056 1a4 Agent * WARNING: Exit code = 0x8024402F
2006-08-11 12:11:40 1056 1a4 Agent *********
2006-08-11 12:11:40 1056 1a4 Agent ** END ** Agent: Finding updates [CallerId = WindowsUpdate]
2006-08-11 12:11:40 1056 1a4 Agent *************
2006-08-11 12:11:40 1056 1a4 Agent WARNING: WU client failed Searching for update with error 0x8024402f
2006-08-11 12:11:40 1056 1a4 Agent *************
2006-08-11 12:11:40 1056 1a4 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2006-08-11 12:11:40 1056 1a4 Agent *********
2006-08-11 12:11:40 2084 100 COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = WindowsUpdate]
2006-08-11 12:11:41 2084 100 COMAPI - Updates found = 0
2006-08-11 12:11:41 2084 100 COMAPI - WARNING: Exit code = 0x00000000, Result code = 0x8024402F
2006-08-11 12:11:41 2084 100 COMAPI ---------
2006-08-11 12:11:41 2084 100 COMAPI -- END -- COMAPI: Search [ClientId = WindowsUpdate]
2006-08-11 12:11:41 2084 100 COMAPI -------------
2006-08-11 12:11:41 2084 2a4 COMAPI WARNING: Operation failed due to earlier error, hr=8024402F
2006-08-11 12:11:41 2084 2a4 COMAPI FATAL: Unable to complete asynchronous search. (hr=8024402F)
2006-08-11 12:11:42 1056 1a4 EEHndlr FATAL: MSI DLL version is 3.0. Version 3.1 is required.
2006-08-11 12:11:42 1056 1a4 Agent WARNING: Failed to evaluate Installed rule, updateId = {8C3FCC84-7410-4A95-8B89-A166A0190486}.103, error = 0x80241001
2006-08-11 12:11:42 1056 1a4 Agent Update {0FA1201D-4330-4FA8-8AE9-B877473B6441}.100 has no local extended metadata. Not returning it.
2006-08-11 12:11:42 1056 1a4 Agent Update {E6CF1350-C01B-414D-A61F-263D14D133B4}.100 has no local extended metadata. Not returning it.
2006-08-11 12:11:42 1056 1a4 Agent Update {CD5FFD1E-E932-4E3A-BF74-18BF0B1BBD83}.100 has no local extended metadata. Not returning it.
2006-08-11 12:11:42 1056 1a4 Agent Update {28BC880E-0592-4CBF-8F95-C79B17911D5F}.100 has no local extended metadata. Not returning it.
2006-08-11 12:11:42 1056 1a4 Agent Update {68C5B0A3-D1A6-4553-AE49-01D3A7827828}.100 has no local extended metadata. Not returning it.
2006-08-11 12:11:42 1056 1a4 Agent Update {B54E7D24-7ADD-428F-8B75-90A396FA584F}.100 has no local extended metadata. Not returning it.
2006-08-11 12:11:42 1056 1a4 Agent Update {EBFC1FC5-71A4-4F7B-9ACA-3B9A503104A0}.100 has no local extended metadata. Not returning it.
2006-08-11 12:11:42 1056 1a4 Agent Update {B4832BD8-E735-4761-8DAF-37F882276DAB}.100 has no local extended metadata. Not returning it.
2006-08-11 12:11:42 1056 1a4 Agent Update {6964AAB4-C5B5-43BD-A17D-FFB4346A8E1D}.100 has no local extended metadata. Not returning it.
2006-08-11 12:11:42 1056 1a4 Agent Update {558F4BC3-4827-49E1-ACCF-EA79FD72D4C9}.102 has no local extended metadata. Not returning it.
2006-08-11 12:11:42 1056 1a4 Agent Update {56309036-4C77-4DD9-951A-99EE9C246A94}.101 has no local extended metadata. Not returning it.
2006-08-11 12:11:42 1056 1a4 Agent Update {E0789628-CE08-4437-BE74-2495B842F43B}.100 has no local extended metadata. Not returning it.
2006-08-11 12:11:42 1056 1a4 Agent Update {B621E033-7EE5-42E2-B6F7-DE511A39B33E}.100 has no local extended metadata. Not returning it.
2006-08-11 12:11:42 1056 1a4 Agent Update {BB93A898-DDFD-4DCE-9DB3-A344171746B8}.100 has no local extended metadata. Not returning it.
2006-08-11 12:11:42 1056 1a4 Agent * Found 0 updates and 0 categories in search
2006-08-11 12:11:43 1056 1a4 Agent *********
2006-08-11 12:11:43 1056 1a4 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2006-08-11 12:11:43 1056 1a4 Agent *************
2006-08-11 12:11:43 1056 1a4 AU >>## RESUMED ## AU: Search for updates [CallId = {9A4E4002-4386-407B-B607-90F47C773100}]
2006-08-11 12:11:43 1056 1a4 AU # 0 updates detected
2006-08-11 12:11:43 1056 1a4 AU #########
2006-08-11 12:11:43 1056 1a4 AU ## END ## AU: Search for updates [CallId = {9A4E4002-4386-407B-B607-90F47C773100}]
2006-08-11 12:11:43 1056 1a4 AU #############
2006-08-11 12:11:45 1056 1a4 Report REPORT EVENT: {DA1FC9BC-195A-4C7E-8EA0-A1CA6E6A6EF2} 2006-08-11 12:11:40+0700 1 148 101 {00000000-0000-0000-0000-000000000000} 0 8024402f WindowsUpdate Failure Software Synchronization Error: Agent failed detecting with reason: 0x8024402f
"Jiradetch" <Jiradetch.2cd3zz@DoNotSpam.com> wrote in message
news:Jiradetch.2cd3zz@DoNotSpam.com...
>
> 'Robin Walker [MVP Wrote:
>> ']Jiradetch <Jiradetch.2c05bl@DoNotSpam.com> wrote:
>>
>> > After I click Express button the error message show "Error number:
>> > 0x8024402F"
>> > OS : Windows XP SP2
>>
>> You reported error code 8024402F. This is rarely reported, but
>> in several cases with a successful conclusion it was found to be either
>> (a)
>> a third-party firewall blocking the correct operation of Windows
>> Update, or
>> (b) security options on a home NAT router which was blocking Windows
>> Update.
>>
>> Please disable all third-party anti-virus, anti-malware, or firewall
>> applications. (if that leaves you without a firewall, then enable
>> Windows
>> Firewall).
>>
>> Please disable any firewall or security or blocking options in a home
>> router
>> if you have one.
Did you follow Robin's suggestion?
Note: you should have at least the Windows firewall still active.
>>
>> Now try Windows Update web site. Does it work now?
>>
>> If not, please post today's content from the file
>> C:\WINDOWS\WindowsUpdate.log
>>
>> --
>> Robin Walker [MVP Networking]
>> rdhw@cam.ac.uk
>
> Hi,
> the following is log from windows update today
Without doing anything about potential connectivity blockers?
....
> 2006-08-11 12:11:19 1056 1a4 Agent ** START ** Agent: Finding updates
> [CallerId = WindowsUpdate]
> 2006-08-11 12:11:19 1056 1a4 Agent *********
> 2006-08-11 12:11:25 1056 1a4 Misc WARNING: WinHttp:
> SendRequestToServerForFileInformation failed with 0x80190197
This is equivalent to an HTTP 407 error response.
Probably from an intermediate actor such as a firewall or proxy server.
You probably already have this (or something which supersedes it)
but the information in it is relevant:
<title>An update is available for Background Intelligent Transfer Service (BITS) 2.0 for Windows XP</title>
http://support.microsoft.com/?kbid=842309
Hint: find that error code and read the paragraph headed by:
<quote>
This problem occurs when all the following conditions are true:
</quote>
Is an ISA Proxy server involved? There are some workarounds,
mostly involving allowing anonymous connection to the AU servers.
<title>You experience problems when you access the Windows Update
Version 5 or Version 6 Web site through a server that is running ISA Server</title>
http://support.microsoft.com/kb/885819/en-us
(Google web search for
ISA "Windows Update" anonymous site:microsoft.com
)
Hmm... I thought the problem was only with AU but apparently
it applies to WU too. I guess it's because the actual downloading
is done by BITS in both cases.
An alternative would be to download and install the updates manually.
E.g. that would avoid BITS and use your userid's authentication
with your proxy server.
> 2006-08-11 12:11:25 1056 1a4 Misc WARNING: WinHttp:
> ShouldFileBeDownloaded failed with 0x80190197
> 2006-08-11 12:11:25 1056 1a4 Misc WARNING: DownloadFileInternal failed
> for
> http://download.windowsupdate.com/v6...r/wuredir.cab:
> error 0x80190197
> 2006-08-11 12:11:25 1056 1a4 Misc WARNING: WinHttp:
> SendRequestToServerForFileInformation failed with 0x80190197
> 2006-08-11 12:11:25 1056 1a4 Misc WARNING: WinHttp:
> ShouldFileBeDownloaded failed with 0x80190197
> 2006-08-11 12:11:25 1056 1a4 Misc WARNING: DownloadFileInternal failed
> for http://download.microsoft.com/v6/win...r/wuredir.cab:
> error 0x80190197
Three strikes and you're out?
> 2006-08-11 12:11:28 1056 1a4 PT +++++++++++ PT: Synchronizing server
> updates +++++++++++
> 2006-08-11 12:11:28 1056 1a4 PT + ServiceId =
> {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
> https://update.microsoft.com/v6/Clie...ce/client.asmx
> 2006-08-11 12:11:34 1056 1a4 EEHndlr FATAL: MSI DLL version is 3.0.
> Version 3.1 is required.
> 2006-08-11 12:11:34 1056 1a4 Agent WARNING: Failed to evaluate
> Installed rule, updateId = {8C3FCC84-7410-4A95-8B89-A166A0190486}.103,
> error = 0x80241001
I suspect that this code may be bogus, e.g. a wrong guess,
valid or not, to try to explain the symptom.
> 2006-08-11 12:11:38 1056 1a4 Misc WARNING: WinHttp:
> SendRequestToServerForFileInformation failed with 0x80190197
> 2006-08-11 12:11:38 1056 1a4 Misc WARNING: WinHttp:
> ShouldFileBeDownloaded failed with 0x80190197
> 2006-08-11 12:11:38 1056 1a4 PT WARNING: ECP: Failed to download cab
> file from
> http://www.download.windowsupdate.co...b50b9495f3.cab
> with error 0x80190197
> 2006-08-11 12:11:38 1056 1a4 PT WARNING: ECP: This roundtrip contained
> some optimized updates which failed. New Update count = 27, Old Count =
> 30
> 2006-08-11 12:11:40 1056 1a4 PT WARNING: Sync of Updates: 0x8024402f
> 2006-08-11 12:11:40 1056 1a4 Agent * WARNING: Failed to synchronize,
> error = 0x8024402F
This is only a report code of some kind.
I haven't found where it is documented.
HTH
Robert Aldwinckle
---
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