I'm trying to update a Win XP SP2 installation but since KB898461
failed to install, all subsequent updates have also failed (898461 was
the new update installer). The installation is now 6 months out of
date...
I've tried downloading the patch and running it locally but it fails
with a MessageBox ("The system cannot find the file specified"). I
don't know which file can't be found; my analysis of the log file is
that several aspects of the installation may have failed.
Can you help? I've tried setting Windows\CurrentVersion\Setup\LogLevel
to 0x80006060 but I think it didn't add any detail to the log file.
I've tried emptying the DataStore and Download subdirectories in
SoftwareDistribution but it didn't help; neither did running the patch
in safe mode.
Here's a typical log file.
1.641:
================================================================================
1.641: 2005/12/26 16:51:58.715 (local)
1.641: c:\355571f7444f803dcd5cbb7c9951\update\update.exe (version
6.1.22.4)
1.656: Hotfix started with following command line: /log:c:\temp\log.txt
103.766: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed
with error 0x2
103.766: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed
with error 0x2
103.766: DoInstallation: CleanPFR failed: 0x2
103.812: SetProductTypes: InfProductBuildType=BuildType.IC
103.812: SetAltOsLoaderPath: No section uses DirId 65701; done.
103.875: DoInstallation: FetchSourceURL for
c:\355571f7444f803dcd5cbb7c9951\update\update_SP2GDR.inf failed
103.875: CreateUninstall = 1,Directory =
C:\WINDOWS\$NtUninstallKB898461$
103.875: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll
failed: 0xe0000102
103.875: LoadFileQueues: QueueMigrationStageFiles failed: 0x00000003
103.875: InventoryThread: LoadFileQueues failed with error: 0x3
103.875: Inventory complete: ReturnStatus=3, 0 ticks
103.875: Num Ticks for invent : 0
103.937: The system cannot find the path specified.
115.672: Message displayed to the user: The system cannot find the path
specified.
115.672: User Input: OK
115.672: KB898461 installation did not complete.
117.531: Message displayed to the user: KB898461 installation did not
complete.
117.531: User Input: OK
117.531: Update.exe extended error code = 0x3
117.531: Update.exe return code was masked to 0x643 for MSI custom
action compliance.
Curiously, KB886185 has failed with similar errors since December
2004...
Thanks in advance for any help,
Malc
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