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Thread: Error Number 0x80072EFF

  1. #1
    NELMO Guest

    Error number: 0x80072EFF

    Every time I go to the update site I am asked to download the latest windows
    installer, which I do but then get the following message:

    The website has encountered a problem and cannot display the page you are
    trying to view. The options provided below might help you solve the problem

    With error code: Error number: 0x80072EFF
    What is going wrong?

  2. #2
    dak Guest
    The 0x80072EFF error is "Network problems are preventing connection
    to the Windows Update servers."
    This issue occurs if the server is busy, OR if you have a problem
    with Windows Script.
    If this issue occurs consistently, you may be able to resolve the
    issue by installing the latest version of Microsoft Windows Script.
    For information about how to download the appropriate version of
    Windows Script 5.6 for your operating system, visit the following
    Microsoft Web site:

    <http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp>

    Try turning off your web accelerator, such as Speedband and see if you can go
    to the update site then!

    I have already downloaded and installed the latest script
    engine. I have also registered the various dll's that were suggested in
    another knowledge base article.

  3. #3
    GRINGOX Guest
    I was having the same problem just a few minutes ago. My comp updated to
    windows update v6 this morning and sometime between then and now I turned off
    the JIT compiler for virtual machine (in internet options)... I turned it
    back on and ...voila, it worked. Coincidence? I dunno. Try it if you have it
    turned off.

    Turning off the JIT compiler also fixed the issue on my system.

    Windown updated problem since 15 Nov 2005, but perviously OK.

  4. #4
    TaurArian [MVP] Guest

    Re: Error Number 0x80072EFF

    You receive a "Network problems are preventing connection to the Windows Update
    servers" error message when you try to install updates
    http://support.microsoft.com/?kbid=836939

    SYMPTOMS
    When you try to install updates from the Microsoft Windows Update Web site, you may
    receive the following error message:
    Network problems are preventing connection to the Windows Update servers.

    The Windows Update.log file may contain the following error messages:
    Error 0x80072EFF
    Error 0x80190193

    CAUSE
    This issue occurs if the server is busy.

    WORKAROUND
    To work around this issue, try to install the updates from the Windows Update Web
    site later.

    MORE INFORMATION
    If this issue occurs consistently, you may be able to resolve the issue by installing
    the latest version of Microsoft Windows Script. For information about how to download
    the appropriate version of Windows Script 5.6 for your operating system, visit the
    following Microsoft Web site:
    http://msdn.microsoft.com/library/de...ist/webdev.asp

  5. #5
    Guards Guest
    I tried installing the Windows Script 5.6 and tried turning the JIT compiler
    for virtual machine (in internet options) on and off with reboot and yet the
    problem still persists.
    Anyone can help?

    It worked for me. I went into 'Internet Options' looked under Windows VM and
    checked all three. Restarted my computer. Went back into 'Internet Options'
    unchecked JIT compiler and restarted my computer again. Then tried to run
    updates and it worked.
    Thanks for the suggestions. It's better than spending hours looking for the
    answer elsewhere!

    Are you using Norton Anti Virus v9.05.15?
    If you are there is an option to enable/disable Script Blocking. Disable it.
    Then perform your update.

    Hope it help. I had this same problem until I was looking into another
    problem.

    What anti-virus application was installed before you installed OneCare?

    I had Verizon Internet Security Suite and once a month I also ran TrendMicro
    Housecall

    I got this error code because my Sonicwall Firewall Intrusion Prevension software was preventing low priority intrusions. The instusion was APP-Update Microsoft Windows Update 4. I turned off low priority intrusion blocking and the problem was solved.

  6. #6
    briggymom Guest
    I am at a loss. I cannot use windows update. I have used trendmicro sysclean,
    started using windows one care. I've run hijack this. I have no virus that is
    noticed on any scan. I have run in and out of safe mode. I have 3 main
    symptoms.
    1) Windows update freezes and never runs, ending up with this error Error
    number: 0x80072EFF
    2) My yahoo searches send me to rds.yahoo.com and I have to hit the back
    button to get to my actual search. I have not found the addon in my manage
    addons that could be doing this.
    3) My world of warcraft has suddenly started crashing as well.

    PC world recommened updating windows scripts which I did. HELP!

    Verizon was up to date and current when this started.

    I uninstalled it via remove programs from control panel before installing
    one care.
    One care was installed with trial and up to date antivirus update for 4/8/09.

    When I run WinVer just now it lists the version build as:
    5.1 (2600.xpsp_sp3_gdr.080814-1236: service pack 3)

    I have found newer security updates on Windows update catalogue and updated
    my computer with them yesterday....no changes

  7. #7
    PA Bear [MS MVP] Guest
    0x80072EFF = ERROR_INTERNET_CONNECTION_Reset

    Something's interfering the your connection to Windows Update servers.
    Suspects include "hijackware" infections that are not detected in your
    scanning, the fact that Verizon Internet Security is installed, Verizon
    Internet Security "leftovers" if you uninstalled it [1], and/or having the
    Windows Firewall and OneCare's firewall enabled.

    If the machine was infected when you installed OneCare, there's a very good
    chance that OneCare didn't install correctly and is not protectin your
    computer.

    Let's start with some more easy questions:

    Please state your Internet Explorer (IE) version and full Windows version
    (e.g., WinXP SP3; Vista SP1)?

    Was your Verizon Internet Security Suite subscription still current & valid
    when you installed OneCare?

    Did you uninstall Verizon Internet Security Suite before you installed
    OneCare?

    Have you purchased OneCare or are you still running the 30-day free-trial
    version?

    Are both the Windows Firewall and OneCare's firewall enabled?

    When (date) did you install the OneCare free-trial? You have not purchased
    OneCare yet, correct?

    Click on/open Start | Settings | Control Panel | Windows Firewall: Is this
    firewall enabled/turned-on? (Remember: OneCare includes its own firewall so
    you don't want the Windows Firewall enabled, too.)

    Have you also posted about this in the OneCare Forums or have you contacted
    OneCare Support about it?

    Windows Live OneCare Peer-to-Peer Support Forums
    http://social.microsoft.com/Forums/e...wsliveonecare/

    How to reach official OneCare Support (FAQ)
    http://social.microsoft.com/Forums/e...8-17e305329d90

  8. #8
    Join Date
    Jul 2010
    Posts
    1
    I had this problem for months. I tried all the suggestions offered by people online. I did microsoft's troubleshooting list. Nothing worked. Then I stumbled across something on CNET. I used the free-yes -free Hitman Pro 3.5. The 32 bit. It found a rootkit, hidden driver and BAM windows update was back!!! Must reboot first. I found this by searching redirtecting from google not the error code as I had been. I normally don't post on boards but, I know how frustrating this is. It Worked! Try it and good luck!!!

  9. #9
    Join Date
    Aug 2010
    Posts
    1
    I had the same problem too on my office computer and personal laptop. I downloaded the Hitman Pro 3.5 30-day trial. The software scanned my computer and found a rootkit, hidden driver. It deleted the file and after rebooting, windows update now works.

    I also noticed that another problem I was having is fixed too. Previously, something was preventing my computer from entering hibernate/standby. I thought it was Symantec Endpoint Protection 11.0, but I was wrong. The rootkit hidden driver must have also affected hibernate/standby. Everything now works correctly! I think it may have been caused by the Tidserv virus that Symantec found and deleted. No more Symantec popup warnings “Tidserv Request 2” either.

    I'll second that. Hitman Pro found a rootkit as well as a proxy server for IE.

    Problem solved. Nice work and great posts!!!!

  10. #10
    Join Date
    Aug 2010
    Posts
    1

    Re: Error Number 0x80072EFF

    Tech55, you rock!!! Thanks so much for your post, I have tried everything and the Hitman 3.5 worked for me also, Windows Updates runs awesome now.

  11. #11
    Join Date
    Aug 2010
    Posts
    1
    Every time I go to the update site I am asked to download the latest windows
    installer, which I do but then get the following message:

    The website has encountered a problem and cannot display the page you are
    trying to view. The options provided below might help you solve the problem

    With error code: Error number: 0x80072EFF
    What is going wrong?[/QUOTE]Johann

    Every time i want to update my computer i receive an error number 0x80072eff. Updates is not possible. Please help

  12. #12
    Join Date
    Feb 2009
    Posts
    233

    Re: Error number: 0x80072EFF

    First of all make sure you are using Internet Explorer while visiting Microsoft Update Page. Many time the problem occurs due to the browser also. In addition, i would like to suggest you to visit the following threads that have been discussed on the same issue. Hope you will get some help from there:
    Microsoft Update Error 0x80072EFF
    Error Code 0x80072EFF
    Windows Update fails with Error number: 0x80072EFF

  13. #13
    Join Date
    Sep 2010
    Posts
    1

    Re: Error Number 0x80072EFF

    You can also try the following

    - click START, RUN and put the following command in
    - regsvr32 /u msctf.dll

    For me it ended up being something to do with the Microsoft Office speech tools. This reset it and now I can do updates.

    As always, there may be multiple reasons for some of these benign Microsoft errors so the more options you have of correcting them the better off you will be. I will definitely keep the ones listed above in mind when I run into this again.

  14. #14
    Join Date
    Sep 2010
    Posts
    1

    Re: Error Number 0x80072EFF

    I had this problem on a client computer. Scanned for malware with many scanners, found none, but I was sure there was one there somewhere.

    Downloaded and ran the hitman pro 3 thing mentioned above and activated the trial. It found a root kit, a problem with my MBR, and an internet proxy. Fixed them, re-booted and FIXED!! Windows update works again and my internet traffic has dropped to a normal level.

    Now I will un-install Hitman.

    Thanks!!

  15. #15
    Join Date
    Oct 2010
    Posts
    1

    Re: Error Number 0x80072EFF

    Hitman was the ticket! Good find...thx

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