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Thread: Windows Update stuck in an infinite loop...

  1. #1
    John C. Guest

    Windows Update stuck in an infinite loop...

    Hi,
    I noticed that Microsoft Update does't work since this week.
    I am usually using AutoUpdate, but I often check Microsoft Update site to
    get additional stuff.
    When I go to
    http://update.microsoft.com/microsof....aspx?ln=en-us , the
    "checking for the latest updates for your computer" process goes in an
    infinite loop, using Custom or express settings.

    Since "review your update history" is still working, I saw :
    _____________________________________

    Office 2003 Update for Office 2003 (KB887980) Wednesday, August 24, 2005
    Microsoft Update website

    Windows XP family Critical Update for Office XP on Windows XP Service Pack 2
    (KB885884) Thursday, August 18, 2005 Automatic Updates

    Windows XP family Microsoft GDI+ Detection Tool (KB873374) Thursday, August
    18, 2005 Automatic Updates

    Windows XP family Update for Windows XP (KB896344) Tuesday, August 16, 2005
    Windows Update website
    _____________________________________

    Since I've done a manual update on Aug 24, I have done a system restore to
    Aug 23, but the update is still stucked in an infinite loop.
    I am using Windows XP SP 2, English, it's installation is quite recent (Aug
    15), but I didn't installed any program between Aug 23 and today.
    Any Idea ? It should be cool if I don't have to reinstall my full windows
    (took me 3 days last time including the backups, installs and configuration)

    Thanks in advance.


    --
    The Magic Words are Squeamish Ossifrage

  2. #2
    Maurice N ~ MVP Guest
    Just some of the services that need to be running:
    System Restore
    RPC remote procedure call service
    Cryptography service

    Be sure you have not disabled these XP services.

    Forgive the long list, but do review all points.

    Make very sure your pc has the correct & current date & local time. Having incorrect time will give the W U servers/programs a hiccup.

    You may get to the windows update site, but yet a setting in Internet Explorer browser could be the blocker.
    Recheck your Security & Privacy settings AND the ADVANCED settings in I.E.

    1. In Internet Explorer> Tools, click Internet Options, and then click Languages....
    If this box is empty, add at least one language -- your usual national language.
    If you happen to have 2 or more, move English up on this list.

    2. Disengage your Discussion Bar in Internet Explorer: Click View on main IE menu.
    Point to Explorer Bar. If "Discuss" has a check mark, click Discuss to *remove the check mark* and clear it.
    You may note, if the discussion bar is active, it would appear near the bottom of IE window.

    3. I. E. Tools >Internet Options > Advanced Tab > (scroll down thru the list)

    These are "some" of the items that I do have CHECKed (selected):
    Under HTTP 1.1 settings --
    Use HTTP 1.1 (ON / Selected)
    + Enable / check to use HTTP 1.1 with proxy servers **** <<----

    and under Security :
    Clear (un-check) the check box next to "Check for server certificate revocation" . ( *OFF* )

    Use SSL 2.0 (ON / selected)
    Use SSL 3.0 (ON)

    4. Internet Explorer > Tools > Internet Options > Connections Tab
    Click on LAN Settings > * Uncheck* the Automatically detect settings.
    Make sure _no other_ settings on this screen are enabled.

    5. Internet Explorer > main menu /Tools/Internet Options >

    Security Tab/ click on green icon Trusted Sites/click Sites button.
    Click "Require server verification (https:) for all sites in this zone" to *clear* the selection.

    In the "Add this Web site to the zone:" field, add these entries to list of "Trusted Sites" --

    type
    http://www.download.windowsupdate.com (click Add)

    http://update.microsoft.com

    http://windowsupdate.microsoft.com

    http://download.windowsupdate.com

    Click OK. Apply changes & close IE. Now, retry Windows Update.

  3. #3
    Maurice N ~ MVP Guest

    Re: Windows Update stuck in an infinite loop...

    Barry,

    Do you have Automatic Updates turned on? If so, to what setting?
    What is your version of Windows? Details would help later on.

    Describe how far you got into Windows Update process. At what point did this error show up?
    If you had any popup-blocker / security app, etc from a 3rd-party that was running during Windows Update visit.

    Most helpful would be a snippet from the log for Windows Updates. Look at your log file for Windows Update.

    Use Notepad or Wordpad and open & look at the Windows Update log file
    C:\Windows\WindowsUpdate.log or C:\WINNT\WindowsUpdate.log

    Scroll down all the way for the set of lines for the last session.
    Get / copy / paste (ideally, put into a file & attach in reply ) back here the set of lines for the last session.

    As a very general tip, reduce / close all your user & startup programs (except for firewall) before visiting Windows Update.

    --
    Maurice N
    MVP Windows - Shell / User
    -----

    Barry H wrote:
    > Hi my computer automatically took me to windows update - for a 54mb
    > serive pack 3for Office XP ( i have dial up so thats a 5-6 hr
    > download ) . It crashed three times and now the whole windows update
    > site has an error on it . Any news from MS ???
    >



  4. #4
    henrietta Guest

    Re: Windows Update stuck in an infinite loop...

    I was stuck in a loop too on ...
    http://update.microsoft.com/microsof....aspx?ln=en-us .

    I have discovered this was because my antivirus/antispyware programs
    disactivated the ActiveX controls which this site runs to validate Genuine
    Windows. When I temporarily disabled my antivirus, the validation was able to
    run & updates were available to me again.



  5. #5
    Maurice N ~ MVP Guest

    Re: Windows Update stuck in an infinite loop...

    Henrietta,
    Thanks for posting & sharing. Some AV & security programs are a blocking factor, and either need tweaking or temp turning off.
    And this has to be re-emphasized.

    I only wish to point out that the controls for Windows Update (& Microsoft Update) do more than just validate for WGA.
    For example, to help in the process of determining what updates are needed (well after the WGA validation has been done).

    Best to you.
    --
    Maurice N
    MVP Windows - Shell / User
    -----

    "henrietta" wrote
    >I was stuck in a loop too on ...
    > http://update.microsoft.com/microsof....aspx?ln=en-us ..
    >
    > I have discovered this was because my antivirus/antispyware programs
    > disactivated the ActiveX controls which this site runs to validate Genuine
    > Windows. When I temporarily disabled my antivirus, the validation was able to
    > run & updates were available to me again.



  6. #6
    Maurice N ~ MVP Guest

    Re: Windows Update stuck in an infinite loop...

    Good news. Make sure you have some sort of software firewall on, and do use a hardware router if on broadband.
    imho, a system reinstall is a measure of last resort.
    --
    Maurice N
    MVP Windows - Shell / User
    -----

    "John C." wrote
    > Hi,
    >
    > (Update...)
    >
    > I fixed this thing ! Well , I applied a very old patch (WinSockXPFix). I
    > think that I got a problem with the TCP/IP stack, and the fix worked. Hope it
    > won't open any breach.
    > Even the MS Baseline Security Analyzer was blocked before the end of its
    > process.
    >
    > Glad it works again, I was very close to reinstall my system...
    >
    > Regards.
    >
    >
    > --
    > The Magic Words are Squeamish Ossifrage
    >
    >
    > "John C." wrote:
    >
    >> Hi,
    >>
    >> Thanks for your very complete answer.
    >> Unfortunately, I have still this infinite loop :/
    >>
    >> 1. Language was yet set to unique english.
    >> 2. There was no check in views
    >> 3. Http 1.1 were both yet enable
    >> SSL also
    >> 4. Connections settings yet done
    >> 5. I hadded the 4 url and unchecked the https checkbox.
    >>
    >> I am quite lost now...
    >> I hope I won't have to reinstall windows again. THe probleme with this loop,
    >> is that I am not sure that the auto update process works as well.
    >>
    >>
    >> JC
    >>



  7. #7
    Maurice N ~ MVP Guest

    Re: Windows Update stuck in an infinite loop...

    Use Notepad or Wordpad and open & look at the Windows Update log file
    %windir%\WindowsUpdate.log

    Scroll down all the way for the set of lines for the last session.
    What does it say? Errors are usually 0Xnnnnnnn (with some text)

    Scroll down all the way for the set of lines for the last session.
    Get / copy / paste (ideally, put into a file & attach in reply ) back here the set of lines for the last session.

    --
    Maurice N
    MVP Windows - Shell / User
    -----

    Lasse wrote:
    > I have followed this on my newly installed Windows 2003 server SP1
    > with the same error. But my Windowsupdate still loop at "checking
    > for the latest updates for your computer...."
    >
    > /Lars



  8. #8
    Maurice N ~ MVP Guest

    Re: Windows Update stuck in an infinite loop... 0x8007000e out of memory ?

    Hello Lars,
    The only error notation from your copy of log shows 0x8007000e. This is allegedly an out of memory exception. Extremely vague.

    Did you try a fresh bootup of this system and then trying Windows Update?
    How about reducing un-needed startups?
    Also, try a selective bootup to "Safe Mode with Networking" and then try Windows Update.

    --
    Maurice N
    MVP Windows - Shell / User
    -----


    Lars wrote:
    > Okey!... I cut out the last piece of that log file and it goes like
    > this:
    >
    >
    > 2005-09-05 16:11:00 11536 2938 Misc =========== Logging initialized
    > (build:
    > 5.8.0.2469, tz: +0200) ===========
    > 2005-09-05 16:11:00 11536 2938 Misc = Process: C:\Program
    > Files\Internet Explorer\iexplore.exe


    <snipped>

    > 2005-09-05 16:11:13 1224 4f0 Report *********** Report: Initializing
    > static reporting data ***********
    > 2005-09-05 16:11:13 1224 4f0 Report * OS Version =
    > 5.2.3790.1.0.131344 2005-09-05 16:11:13 1224 4f0 Report * Computer
    > Brand = HP 2005-09-05 16:11:13 1224 4f0 Report * Computer Model =
    > ProLiant ML350 G4 2005-09-05 16:11:13 1224 4f0 Report * Bios
    > Revision = D17 2005-09-05 16:11:13 1224 4f0 Report * Bios Name =
    > Default System BIOS 2005-09-05 16:11:13 1224 4f0 Report * Bios
    > Release Date = 2004-12-02T00:00:00
    > 2005-09-05 16:11:13 1224 4f0 Report * Locale ID = 1053
    > 2005-09-05 16:11:13 1224 4f0 Agent *********
    > 2005-09-05 16:11:13 1224 4f0 Agent ** END ** Agent: Finding updates
    > [CallerId = WindowsUpdate]
    > 2005-09-05 16:11:13 1224 4f0 Agent *************
    > 2005-09-05 16:11:13 1224 4f0 Agent WARNING: WU client fails to call
    > back to search call {C7E68204-0793-452F-B391-C6DA9F83287A} with error
    > 0x8007000e 2005-09-05 16:11:18 1224 4f0 Report REPORT EVENT:



    > {FE0419F5-2B1C-4767-BC2F-2567CCE1DC2C} 2005-09-05
    > 16:11:13+0200 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0
    > WindowsUpdate Success Software Synchronization Agent has finished
    > detecting items.
    >
    >
    > Does this say anything to you?
    >
    > Regards!
    >
    > /Lars



  9. #9
    Join Date
    May 2007
    Posts
    1

    windows update stuck

    hi friends,
    i had problem with my windows updates , when i start the updates the window opened and stucked , it says like this

    checking if your computer has the latest version of windows updating software for use with the website......

    the website use activeX controls to determine which version of the software your computer is runing. if u see an ActiveX warning, make surethe control is digitally signed by microsoft before installing it or allowing it to run

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