8E5E03FB Error with Update KB961260

[Donkey8]

Hi,

I am getting error 8E5E03FB when I try to install KB961260 using windows
update. System Info as follows:-

Vista Home SP1
Intel Core2 Quad CPU
IE7 7.0.6001.18000

I have got the same error on a few other (less important) updates so there
looks to be a recurring problem. Please can someone help get to the bottom of
this.

Thanks:-)

[Robert Aldwinckle]

"Donkey8" <Donkey8@discussions.microsoft.com> wrote in message news:2062C36A-9585-4010-8E70-EB595DEC7BEB@microsoft.com...
> Hi,
>
> I am getting error 8E5E03FB when I try to install KB961260 using windows
> update. System Info as follows:-
>
> Vista Home SP1
> Intel Core2 Quad CPU
> IE7 7.0.6001.18000
>
> I have got the same error on a few other (less important) updates so there
> looks to be a recurring problem. Please can someone help get to the bottom of
> this.
>
> Thanks:-)


Usually an error code is useless without its context.
So search any files that the update created or modified
for that.


---

[Donkey8]

Couldn't find any changed files.

Am completely fed up with IE now. Firefox, Safaria and Chrome all seem
better bets than IE now so I will take the easy way out of this IE update
problem and stop using it..

"Robert Aldwinckle" wrote:

>
> "Donkey8" <Donkey8@discussions.microsoft.com> wrote in message news:2062C36A-9585-4010-8E70-EB595DEC7BEB@microsoft.com...
> > Hi,
> >
> > I am getting error 8E5E03FB when I try to install KB961260 using windows
> > update. System Info as follows:-
> >
> > Vista Home SP1
> > Intel Core2 Quad CPU
> > IE7 7.0.6001.18000
> >
> > I have got the same error on a few other (less important) updates so there
> > looks to be a recurring problem. Please can someone help get to the bottom of
> > this.
> >
> > Thanks:-)
>
>
> Usually an error code is useless without its context.
> So search any files that the update created or modified
> for that.
>
>
> ---
>
>
>

[Robert Aldwinckle]

"Donkey8" <Donkey8@discussions.microsoft.com> wrote in message news:5CAA7297-E889-47A2-9384-99C9373E2DF0@microsoft.com...
> Couldn't find any changed files.


That may be a deficiency of the tools you are using
or a deficiency in the way you are using them. ; )

At a minimum you could open a cmd window and enter

dir/a/s %SystemDrive%\ | find "2009-02-12" | sort >chgs.txt

(e.g. if you did it today and if your system date format is set to the ISO standard)

Unfortunately that would only give you some filenames which changed
without their paths but at least it would show you a list of files which
changed during the minute that you were running the update. Then that
would be proof to you that you might be able to find the same filename
using another tool which would let you see its path. But if those tools
were still deficient you could issue individual dir commands for each one
that you were suspecting might have been produced by the update.
For an obvious example to test that idea I tried this and it worked:

dir/a/s %SystemDrive%\windowsupdate.log

BTW apparently I made the same suggestion to someone else about
this last year...

http://www.mcse.ms/archive/index.php/t-2807835.html

(Live Search for
(8E5E03FB OR 0x8E5E03FB)
)

So until someone finds some context for their error code
I doubt this problem symptom will have a helpful explanation
let alone a resolution.


HTH

Robert
---


>
> Am completely fed up with IE now. Firefox, Safaria and Chrome all seem
> better bets than IE now so I will take the easy way out of this IE update
> problem and stop using it..
>
> "Robert Aldwinckle" wrote:
>
>>
>> "Donkey8" <Donkey8@discussions.microsoft.com> wrote in message news:2062C36A-9585-4010-8E70-EB595DEC7BEB@microsoft.com...
>> > Hi,
>> >
>> > I am getting error 8E5E03FB when I try to install KB961260 using windows
>> > update. System Info as follows:-
>> >
>> > Vista Home SP1
>> > Intel Core2 Quad CPU
>> > IE7 7.0.6001.18000
>> >
>> > I have got the same error on a few other (less important) updates so there
>> > looks to be a recurring problem. Please can someone help get to the bottom of
>> > this.
>> >
>> > Thanks:-)
>>
>>
>> Usually an error code is useless without its context.
>> So search any files that the update created or modified
>> for that.
>>
>>
>> ---
>>
>>
>>

[PA Bear [MS MVP]]

Was Vista SP1 offered by Windows Update or did you choose to install it
manually?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

You could...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB961260).

LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the "Consumer IE queue"
(which is 47830).

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

PS: I wouldn't be surprised if you're seeing the affects of a hijackware
infection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


Donkey8 wrote:
> I am getting error 8E5E03FB when I try to install KB961260 using windows
> update. System Info as follows:-
>
> Vista Home SP1
> Intel Core2 Quad CPU
> IE7 7.0.6001.18000
>
> I have got the same error on a few other (less important) updates so there
> looks to be a recurring problem. Please can someone help get to the bottom
> of this.
>
> Thanks:-)

[Donkey8]

The part of the WindowsUpdate.log where the error occurs is as follows:-

Handler Selected payload type is ptExpress
Handler UH: DpxRestoreJob returned 0x80070002
Handler Detected download state is dsHavePackage
Handler FATAL: CBS called Error with 0x8e5e03fb,
Handler FATAL: UH: 0x8e5e03fb: Async stage operation failed in
CUHCbsHandler::StageCbsPackage
Handler FATAL: Request generation for CBS update complete with hr=0x8e5e03fb
and pfResetSandbox=0
Handler FATAL: Error source is 106.
DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests:
GenerateDownloadRequest failed with 0x8e5e03fb.
DnldMgr Error 0x8e5e03fb occurred while downloading update; notifying
dependent calls.

[Donkey8]

>Was Vista SP1 offered by Windows Update or did you choose to install it
>manually?

Came preinstalled I think

>What anti-virus application or security suite is installed and is your
>subscription current? What anti-spyware applications (other than Defender)?
>What third-party firewall (if any)?

AVG 8 free ed & Zonealarm 8 free ed both fully updated

>Has a Norton or McAfee application ever been installed on this machine
>(e.g., a free-trial version that came preinstalled when you bought it)?

Did have Norton internet security 2007 but uninstalled it

[PA Bear [MS MVP]]

To keep track of things, it helps immensely if you include all of previous
message(s) in your replies to the newsgroup. Thank you.

1. Download the Norton Removal Tool, saving it to your desktop:
http://service1.symantec.com/SUPPORT...05033108162039

2. Right-click on the saved file and select "Run as Administrator." Follow
all prompts.

3. Reboot twice.

If still no joy, open a free support incident.

Donkey8 wrote:
>> Was Vista SP1 offered by Windows Update or did you choose to install it
>> manually?
>
> Came preinstalled I think
>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)?
>> What third-party firewall (if any)?
>
> AVG 8 free ed & Zonealarm 8 free ed both fully updated
>
>> Has a Norton or McAfee application ever been installed on this machine
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>
> Did have Norton internet security 2007 but uninstalled it
>
<paste>
PA Bear [MS MVP] wrote:
> Was Vista SP1 offered by Windows Update or did you choose to install it
> manually?
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than
> Defender)?
> What third-party firewall (if any)?
>
> Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought it)?
>
> You could...
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is
> related
> to a Security Update and cite the update's KB number (e.g., KB961260).
>
> LOOK! => If your problem relates to a Cumulative Security Update for IE,
> call the above number and ask to be transferred to the "Consumer IE queue"
> (which is 47830).
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available
> through
> your usual support contacts.
>
> PS: I wouldn't be surprised if you're seeing the affects of a hijackware
> infection.
>
> Donkey8 wrote:
>> I am getting error 8E5E03FB when I try to install KB961260 using windows
>> update. System Info as follows:-
>>
>> Vista Home SP1
>> Intel Core2 Quad CPU
>> IE7 7.0.6001.18000
>>
>> I have got the same error on a few other (less important) updates so
>> there
>> looks to be a recurring problem. Please can someone help get to the
>> bottom
>> of this.
>>
>> Thanks:-)

[Donkey8]

>1. Download the Norton Removal Tool, saving it to your desktop:
>http://service1.symantec.com/SUPPORT...05033108162039
>2. Right-click on the saved file and select "Run as Administrator." Follow
>all prompts.
>3. Reboot twice.

Done and still get exactly the same errors.

>If still no joy, open a free support incident.

I have been trying Mozilla Firefox and Apple Safari for the past day and
they work like a joy; Safari is much faster than IE too.

Sorry but I haven't got time to waste debugging IE. If MS can't get their
act together and produce reliable and secure applications they are in
trouble..


"PA Bear [MS MVP]" wrote:

> To keep track of things, it helps immensely if you include all of previous
> message(s) in your replies to the newsgroup. Thank you.
>
> 1. Download the Norton Removal Tool, saving it to your desktop:
> http://service1.symantec.com/SUPPORT...05033108162039
>
> 2. Right-click on the saved file and select "Run as Administrator." Follow
> all prompts.
>
> 3. Reboot twice.
>
> If still no joy, open a free support incident.
>
> Donkey8 wrote:
> >> Was Vista SP1 offered by Windows Update or did you choose to install it
> >> manually?
> >
> > Came preinstalled I think
> >
> >> What anti-virus application or security suite is installed and is your
> >> subscription current? What anti-spyware applications (other than
> >> Defender)?
> >> What third-party firewall (if any)?
> >
> > AVG 8 free ed & Zonealarm 8 free ed both fully updated
> >
> >> Has a Norton or McAfee application ever been installed on this machine
> >> (e.g., a free-trial version that came preinstalled when you bought it)?
> >
> > Did have Norton internet security 2007 but uninstalled it
> >
> <paste>
> PA Bear [MS MVP] wrote:
> > Was Vista SP1 offered by Windows Update or did you choose to install it
> > manually?
> >
> > What anti-virus application or security suite is installed and is your
> > subscription current? What anti-spyware applications (other than
> > Defender)?
> > What third-party firewall (if any)?
> >
> > Has a Norton or McAfee application ever been installed on this machine
> > (e.g., a free-trial version that came preinstalled when you bought it)?
> >
> > You could...
> >
> > Start a free Windows Update support incident request:
> > https://support.microsoft.com/oas/de...spx?gprid=6527
> >
> > For home users, no-charge support is available by calling 1-866-PCSAFETY
> > in
> > the United States and in Canada or by contacting your local Microsoft
> > subsidiary. There is no-charge for support calls that are associated with
> > security updates. When you call, clearly state that your problem is
> > related
> > to a Security Update and cite the update's KB number (e.g., KB961260).
> >
> > LOOK! => If your problem relates to a Cumulative Security Update for IE,
> > call the above number and ask to be transferred to the "Consumer IE queue"
> > (which is 47830).
> >
> > Support for Windows Update:
> > http://support.microsoft.com/gp/wusupport
> >
> > For more information about how to contact your local Microsoft subsidiary
> > for security update support issues, visit the International Support Web
> > site: http://support.microsoft.com/common/international.aspx
> >
> > For enterprise customers, support for security updates is available
> > through
> > your usual support contacts.
> >
> > PS: I wouldn't be surprised if you're seeing the affects of a hijackware
> > infection.
> >
> > Donkey8 wrote:
> >> I am getting error 8E5E03FB when I try to install KB961260 using windows
> >> update. System Info as follows:-
> >>
> >> Vista Home SP1
> >> Intel Core2 Quad CPU
> >> IE7 7.0.6001.18000
> >>
> >> I have got the same error on a few other (less important) updates so
> >> there
> >> looks to be a recurring problem. Please can someone help get to the
> >> bottom
> >> of this.
> >>
> >> Thanks:-)
>
>

[Robert Aldwinckle]

"Donkey8" <Donkey8@discussions.microsoft.com> wrote in message news:B875A51D-A898-435B-9162-AF21038456C6@microsoft.com...
> The part of the WindowsUpdate.log where the error occurs is as follows:-


Is this the only diagnostic file the update created or changed?
E.g. I suspect that you could have more hits in CBS.log,
perhaps with more specific clues in it.

In any case, I doubt there is sufficient info here to help identify
what is wrong.

However, the fact that your snippet starts out with a previous error
(which shows that there may have been a file missing) might be a better
tack to pursue than trying to assign a meaning to the code being reported.


Good luck

Robert
---


>
> Handler Selected payload type is ptExpress
> Handler UH: DpxRestoreJob returned 0x80070002
> Handler Detected download state is dsHavePackage
> Handler FATAL: CBS called Error with 0x8e5e03fb,
> Handler FATAL: UH: 0x8e5e03fb: Async stage operation failed in
> CUHCbsHandler::StageCbsPackage
> Handler FATAL: Request generation for CBS update complete with hr=0x8e5e03fb
> and pfResetSandbox=0
> Handler FATAL: Error source is 106.
> DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests:
> GenerateDownloadRequest failed with 0x8e5e03fb.
> DnldMgr Error 0x8e5e03fb occurred while downloading update; notifying
> dependent calls.

[PA Bear [MS MVP]]

Repost:
>> PS: I wouldn't be surprised if you're seeing the affects of a hijackware
>> infection.

If your problems are due to an infection, *Windows* is what's infected, not
IE, so opting to use another browser isn't going to correct this and other
issues, and your computer is not safe to be connected to the internet or any
networks.

Donkey8 wrote:
>> 1. Download the Norton Removal Tool, saving it to your desktop:
>> http://service1.symantec.com/SUPPORT...05033108162039
>> 2. Right-click on the saved file and select "Run as Administrator."
>> Follow
>> all prompts.
>> 3. Reboot twice.
>
> Done and still get exactly the same errors.
>
>> If still no joy, open a free support incident.
>
> I have been trying Mozilla Firefox and Apple Safari for the past day and
> they work like a joy; Safari is much faster than IE too.
>
> Sorry but I haven't got time to waste debugging IE. If MS can't get their
> act together and produce reliable and secure applications they are in
> trouble..
>
>
> "PA Bear [MS MVP]" wrote:
>
>> To keep track of things, it helps immensely if you include all of
>> previous
>> message(s) in your replies to the newsgroup. Thank you.
>>
>> 1. Download the Norton Removal Tool, saving it to your desktop:
>> http://service1.symantec.com/SUPPORT...05033108162039
>>
>> 2. Right-click on the saved file and select "Run as Administrator."
>> Follow
>> all prompts.
>>
>> 3. Reboot twice.
>>
>> If still no joy, open a free support incident.
>>
>> Donkey8 wrote:
>>>> Was Vista SP1 offered by Windows Update or did you choose to install it
>>>> manually?
>>>
>>> Came preinstalled I think
>>>
>>>> What anti-virus application or security suite is installed and is your
>>>> subscription current? What anti-spyware applications (other than
>>>> Defender)?
>>>> What third-party firewall (if any)?
>>>
>>> AVG 8 free ed & Zonealarm 8 free ed both fully updated
>>>
>>>> Has a Norton or McAfee application ever been installed on this machine
>>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>
>>> Did have Norton internet security 2007 but uninstalled it
>>>
>> <paste>
>> PA Bear [MS MVP] wrote:
>>> Was Vista SP1 offered by Windows Update or did you choose to install it
>>> manually?
>>>
>>> What anti-virus application or security suite is installed and is your
>>> subscription current? What anti-spyware applications (other than
>>> Defender)?
>>> What third-party firewall (if any)?
>>>
>>> Has a Norton or McAfee application ever been installed on this machine
>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>
>>> You could...
>>>
>>> Start a free Windows Update support incident request:
>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>
>>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>>> in
>>> the United States and in Canada or by contacting your local Microsoft
>>> subsidiary. There is no-charge for support calls that are associated
>>> with
>>> security updates. When you call, clearly state that your problem is
>>> related
>>> to a Security Update and cite the update's KB number (e.g., KB961260).
>>>
>>> LOOK! => If your problem relates to a Cumulative Security Update for IE,
>>> call the above number and ask to be transferred to the "Consumer IE
>>> queue"
>>> (which is 47830).
>>>
>>> Support for Windows Update:
>>> http://support.microsoft.com/gp/wusupport
>>>
>>> For more information about how to contact your local Microsoft
>>> subsidiary
>>> for security update support issues, visit the International Support Web
>>> site: http://support.microsoft.com/common/international.aspx
>>>
>>> For enterprise customers, support for security updates is available
>>> through
>>> your usual support contacts.
>>>
>>> PS: I wouldn't be surprised if you're seeing the affects of a hijackware
>>> infection.
>>>
>>> Donkey8 wrote:
>>>> I am getting error 8E5E03FB when I try to install KB961260 using
>>>> windows
>>>> update. System Info as follows:-
>>>>
>>>> Vista Home SP1
>>>> Intel Core2 Quad CPU
>>>> IE7 7.0.6001.18000
>>>>
>>>> I have got the same error on a few other (less important) updates so
>>>> there
>>>> looks to be a recurring problem. Please can someone help get to the
>>>> bottom
>>>> of this.
>>>>
>>>> Thanks:-)