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Updates won't install

Windows Update

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Old 29-07-2005
Posts: n/a
Updates won't install

After my Windows updates download over night, when I go to the bottom right
hand corner to double-click the balloon to install them, the balloon
disappears and the updates don't install. When I try to use Windows updates,
it tells me I need to make changes in the security section of Internet
Explorer. Those changes are correct. Anti-virus is up to dates and I did a
rescan. Also checked for Adware/Spyware.

Any thougths.

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Old 02-08-2005
Rich Malina
Posts: n/a
RE: Updates won't install

Dear Jimbo,

I am having the same problem on two Windows 2000 systems, since about July
20, 2005.

(1) The Client Notification Icon appears and displays
"Updates are ready for your computer."
"Click here to install these updates."

(2) I click and the Icon disappears.

I am seeing numerous errors in my C:\WinNT\System32\WindowsUpdate.log file:

Agent WARNING: Failed to evaluate Installed rule, updateId =
{ED300F67-421C-4C08-B3BA-F35C55F3B427}.100, error = 0x80041017
AU WARNING: GetUpdateMetadata failed, error = 0x80070005
AUClnt FATAL: GetUpdateMetadata failed. hr=80070005, numUpdates=9,
AUClnt FATAL: _GetUpdates failed with hr 80070005
AUClnt FATAL: Failed to create dialog class. hr = 80070005
AUClnt FATAL: CAUClientUITrayIconBase encountered a fatal error. hr = 80070005
AUClnt FATAL: AU client initiating shutdown encountered fatal error. hr =

I have not found any clear support for these problems online.

Best regards,
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Old 11-05-2007
Posts: n/a
updates won't install

I have tried to install Windows Defender - KB915597 & Office 2007 KB934062 &
KB934393. They won't install. Error messages of 80070643 & 80070714 continue
pop up. Any suggestions
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Old 11-05-2007
Posts: n/a
I also had error 80070714 but found a solution. I have Spyware Doctor
installed. I tuned off the "On Guard Protector" while I installed the Windows
Defender Update. It worked for me. Hope this helps.
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Old 28-10-2007
Posts: n/a
Updates won't install

After recent PC problems when it was just shutting down as if the power was
shut off. I used my XP home edition cd to carry out a repair and then went to
Update where 85 items were listed.
These downloaded after a few attempts as the pc still randomly shuts down.
However they won't install.. The 85 update also download via Automatic
Updates but these also fail to install.

I've used troubleshooter to resolve this problem and also tried with Norton
turned off without success.

Hope you can help
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Old 28-10-2007
Posts: n/a
RE: Updates won't install

Hello terryr,

Try this solution at http://support.microsoft.com/kb/943144


Now try to install your updates.

Also a free prog. called "dial-a-fix", will sort out your download prob.and
some others if you need,.....

Go ahead and download Dial-a-fix.


Reboot into safe mēde (F-8)

Click the green checkmark and click Go.

After it has finished,


Can you go to Windows Update, select Express (Get high-priority updates),
and apply all offered updates
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Old 29-10-2007
Posts: n/a
RE: Updates won't install

Hello Engel

Thank you for your reply and the suggestions therein.

Firstly I tried all the fixes on the support page , eg click,start,run cmd.
cmd prompt etc.

I'm pleased to report that by downloading and running Dial-a-fix in safe
mode. all the
required updates have been downloaded and installed.

To check, i've just visted Updates and none are available for my installation.

Again, many, many thanks for you prompt reply and help that brought a
frustrating couple of days
to a happy conclusion.
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Old 21-06-2008
Posts: n/a
Updates won't install!

Yesterday I downloaded the free 60 trial of Microsoft Office 2007. Ever since
I've been getting update notifications. 9 of them
(KB947801,KB907417,KB946974,KB946691,KB950113,KB51808, MSOffice
SP1,Office2003, SP3) are either for the Office 2007, or Office 2003. They
will not install. I get no error msgs. But I keep getting prompted by
Automatic Updates to install these.
3 days ago, with the help of LiveOne Tech. Support, I uninstalled and
reinstalled Microsoft .NET Framework 2.0. I'm getting prompted by LiveOne and
Automatic Updates to install KB28365, a security update for .NET Framework.
That won't install either.
Looking for all the help I can get.
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Old 09-07-2008
Peter Earle
Posts: n/a
RE: Updates won't install

Hi.I did exactly as instructed but still get the following updatesd not
installing.On checking my history I note that these 2 are the only problems...

2007 Microsoft Office Suite Service Pack 1 (SP1)
Security Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB936181)

I have also tried running the following as I have had success previously but
not anymore

regsvr32 /s wuapi.dll
regsvr32 /s wuaueng1.dll
regsvr32 /s wuaueng.dll
regsvr32 /s wucltui.dll
regsvr32 /s wups2.dll
regsvr32 /s wups.dll
regsvr32 /s wuweb.dll

Any other possible solutions would be appreciated
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Old 20-07-2008
Join Date: Jul 2008
Posts: 1
I had the same problem and followed the MS troubleshooting procedure (on the WUD website) and it worked well. 22 out of my 25 updates pending could be installed. Here is the script they advice:

1. Re-register the Windows Update DLL with the commands below
Click Start, click Run, type cmd, and then click OK.
Type the following commands. Press ENTER after each command.
regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wups2.dll
regsvr32 wuweb.dll

Attempt to run Windows Update
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Old 21-07-2008
MowGreen [MVP]
Posts: n/a
Re: updates won't install

The below command will *usually* resolve update installation failures in
XP, * ESPECIALLY * after the application of SP3 has been done.

regsvr32 wups2.dll

Source: http://support.microsoft.com/kb/943144
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Old 06-08-2008
Michelle Heness
Posts: n/a
Updates wont install


I hope someone can help me automatic downloads wont work (see below) i have
been to the Microsoft website and tried everything i can undertand (which
isnt much sorry to say) and nothing works, aparantly i havent has a
successful installation since May 9 08. I am going mad here.


Successful: 0
Failed: 12
Remaining: 0


Successful Updates


Failed Updates
For help installing an update successfully, see the solution under each
problem description.

Problem: End User License Agreement (EULA) Not Accepted
Solution: Check for updates again and wait while you install updates. You
will be asked to accept the EULA before any updates with a EULA can be

Problem: Not Enough Disk Space
Solution: To make more space available, run the Disk Cleanup tool or
uninstall any programs that you don’t use. For directions, see Help and
Support on your computer.

Problem: Automatic Updates is currently installing updates
Solution: Please wait until Automatic Updates is complete and then check
your update history. At that time, if the update has failed to install, you
can try installing it from the website.
Note: To view Automatic Updates progress, click the updating icon in your
System Tray.

Problem: Please check your update history for a description.

Problem: A problem on your computer is preventing updates from being
downloaded or installed
Solution: To fix the problem, try installing the updates again. If that
doesn't work, use the Troubleshooter to try solve the problem.

Microsoft Windows XP
Security Update for Windows XP with Windows Media Format Runtime 9.5 and 11
Security Update for Microsoft .NET Framework, Version 2.0 (KB928365)
Update for Windows XP (KB942763)
Cumulative Security Update for ActiveX Killbits for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Cumulative Security Update for Internet Explorer 7 for Windows XP (KB950759)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Windows Malicious Software Removal Tool - July 2008 (KB890830)
Update for Windows XP (KB951978)
Security Update for Windows XP (KB951748)

Microsoft Silverlight
Update for Microsoft Silverlight 1.0 (KB951213)

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Old 06-08-2008
Posts: n/a
RE: Updates wont install

Hi Michelle, are there are specific error codes?

Perhaps something in the Windows Update log may assist in tracking the
problem down -

How to view the Update log in Windows:-

Click Start, and then click Run.
In the Open box, type: %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate the error
associated with the latest failed attempt to download/install. If
appropriate copy and
paste the error codes into this thread so someone may be able to assist you.
On the other hand, you may be able to find the error code and other
suggestions by searching the Newsgroup.

This may provide further clues as to why the updates failed.

How to read the Windowsupdate.log file:
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Old 03-09-2008
Posts: n/a
RE: Updates won't install

I was having trouble with my laptop installing Windows updates so I read and
did what this post says to do. I added that file to my registry and ran Dial
a Fix. About 10 updates still won't install. And now a new and scarier
problem.....my hard drive of 18 GB is FULL. About a month ago I ran Disk
Defrag and less that 1/2 my hard drive was full. Can you help? What could
have caused my drive to fill up so fast? I've run all kinds of file cleaners
and removed tons of files and still only have 500 MB left of space. Any
ideas what I should do?
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Old 03-09-2008
Posts: n/a
Re: Updates won't install

Hi Shenan,
Thanks so much for replying. I know you think it's MY STUFF, but I swear
it's not my files or apps. I just found this folder (that I didn't create and
don't know what it is).
C:\MSOCache\All Users\90000409-6000-11D3-8CFE-0150048383C9

It's got bunches of .CAB files....VERY BIG FILES. What are they and can I
delete them?
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