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Windows xp update error number: 0x800A1391

Windows Update


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  #1  
Old 23-04-2005
cherbrO
 
Posts: n/a
Windows xp update error number: 0x800A1391

I can't find the info on what to do with this update failer error number. Duz
anyone else know ?
--
bye bye 4 now now

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  #2  
Old 24-04-2005
Patti MacLeod
 
Posts: n/a
Re: Windows xp update error number: 0x800A1391

Hi cherbrO,

Have a look at this MSKB article:

You receive an "Initialization error 0x800A1391" error message and the
Windows Update Web site does not appear
http://support.microsoft.com/?scid=836961
In addition to the four URLs listed in step#6, add these two URLs:
http://v5.windowsupdate.microsoft.com
https://v5.windowsupdate.microsoft.com

If you still receive that error message when attempting to connect to the
Windows Update site, then you may have malware (specifically, a
CoolWebSearch variant) present on your computer. D/load the standalone
version of CWShredder from here:
http://www.intermute.com/spysubtract..._download.html
Once it has been d/loaded, restart your computer in Safe Mode and run
CWShredder.
Once CWShredder has run, and any nasties removed, restart your computer in
Normal mode and see if you can now access the Windows Update site.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"cherbrO" <cherbrO@discussions.microsoft.com> wrote in message
news:E8DFBA8E-78C4-44BF-9EB4-BBEE7A83B6AC@microsoft.com...
> I can't find the info on what to do with this update failer error number.

Duz
> anyone else know ?
> --
> bye bye 4 now now



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  #3  
Old 24-06-2005
Airpilot
 
Posts: n/a
Re: Windows xp update error number: 0x800A1391

I tried adding the url's, I downloaded and ran CWShredder and Trend Micro
Anti-Spyware and I still receive the 0x900A1391 error. I also tryed typing
the 0x08001391 error in the search box in the Search Microsoft.com for: box
and it finds nothing. Do you Patti or anyone else whom reads this have any
other ideas of what the issue may be?

"Patti MacLeod" wrote:

> Hi cherbrO,
>
> Have a look at this MSKB article:
>
> You receive an "Initialization error 0x800A1391" error message and the
> Windows Update Web site does not appear
> http://support.microsoft.com/?scid=836961
> In addition to the four URLs listed in step#6, add these two URLs:
> http://v5.windowsupdate.microsoft.com
> https://v5.windowsupdate.microsoft.com
>
> If you still receive that error message when attempting to connect to the
> Windows Update site, then you may have malware (specifically, a
> CoolWebSearch variant) present on your computer. D/load the standalone
> version of CWShredder from here:
> http://www.intermute.com/spysubtract..._download.html
> Once it has been d/loaded, restart your computer in Safe Mode and run
> CWShredder.
> Once CWShredder has run, and any nasties removed, restart your computer in
> Normal mode and see if you can now access the Windows Update site.
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
> "cherbrO" <cherbrO@discussions.microsoft.com> wrote in message
> news:E8DFBA8E-78C4-44BF-9EB4-BBEE7A83B6AC@microsoft.com...
> > I can't find the info on what to do with this update failer error number.

> Duz
> > anyone else know ?
> > --
> > bye bye 4 now now

>
>
>

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  #4  
Old 24-06-2005
dak
 
Posts: n/a
Re: Windows xp update error number: 0x800A1391

On Fri, 24 Jun 2005 00:00:01 -0700, "Airpilot"
<Airpilot@discussions.microsoft.com> wrote:

>> You receive an "Initialization error 0x800A1391" error message and the
>> Windows Update Web site does not appear
>>

>I tried adding the url's, I downloaded and ran CWShredder and Trend Micro


Were you successful adding the URLs?

>Anti-Spyware and I still receive the 0x900A1391 error. I also tryed typing
>the 0x08001391 error in the search box in the Search Microsoft.com for: box
>and it finds nothing. Do you Patti or anyone else whom reads this have any
>other ideas of what the issue may be?


In this paragraph you mention error 0x900A1391, then searching for
error 0x08001391. In the post you were replying to the error number
referenced is 0x800A1391.
See the differences?
0x900A1391
0x08001391
0x800A1391
I'd go back and retry the correct error number ( 0x800A1391 ) in the
search box.

--
dak
My SpywareBlaster Custom Blocking List:
<http://customblockinglist.cjb.net/>
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  #5  
Old 24-06-2005
Airpilot
 
Posts: n/a
Re: Windows xp update error number: 0x800A1391

Correct you are DAK, I made an error myself when typing the error code that I
receive when attempting to update windows. I will copy and paste exactly as
the error code I receive is:

[Error number: 0x800A1391]
The website has encountered a problem and cannot display the page you are
trying to view.

I had recently downloaded and installed the following windows update files:
KB894391, KB893803 and KB886903. I am using Windows XP Home OS, SP2,
Nortens Internet Security 2004, Microsoft Anti-Spyware Beta and cable ISP.
I have done the following:
1) Updated my Norton's Internet Security and scanned my entire computer for
any virus
2) Updated my Beta Microsoft Anti-Spyware and scanned my entire computer
for any spyware.
3) Ran my Dell Support Version 5.0.0.766, powered by Gteko
NIS found no virus on my computer (I've never had one that I am aware of, PC
is only 9 months old). Microsoft Anti-Spyware found no spyware on my PC (I
ran full scans with both NIS and Microsoft Anti-Spyware). And the Dell
Support software found no update, maintenance or security issues with my PC.
And I have:
1) Downloaded and ran CWShredder in Windows Safe Mode
2) Entered seven different Microsoft url's (including the
http://update.microsoft.com/windowsu....aspx?ln=en-us url that
is displayed when I attempt to update windows) to IE trusted sites in the
Internet Options.
The CWShredder found no COOLWEBSEARCH Trojan on my PC. Entering the url's
in the trusted sites list made no difference to me being able to update
windows. I still receive the same error code.
And lastly I have:
1) I checked the Windows Time and Date, they are both accurate.
2) I checked that there is only one language assigned in the IE options.
There was only English (United States) [en-us].

If you DAK, or anyone who might know how to remedy this situation of not
being able to update Windows using the Microsoft Windows Update Server and
receiving the Error 0x800A1391, PLEASE HELP by posting what needs to be done.

Thank you very much,
=Air=


"dak" wrote:

> On Fri, 24 Jun 2005 00:00:01 -0700, "Airpilot"
> <Airpilot@discussions.microsoft.com> wrote:
>
> >> You receive an "Initialization error 0x800A1391" error message and the
> >> Windows Update Web site does not appear
> >>

> >I tried adding the url's, I downloaded and ran CWShredder and Trend Micro

>
> Were you successful adding the URLs?
>
> >Anti-Spyware and I still receive the 0x900A1391 error. I also tryed typing
> >the 0x08001391 error in the search box in the Search Microsoft.com for: box
> >and it finds nothing. Do you Patti or anyone else whom reads this have any
> >other ideas of what the issue may be?

>
> In this paragraph you mention error 0x900A1391, then searching for
> error 0x08001391. In the post you were replying to the error number
> referenced is 0x800A1391.
> See the differences?
> 0x900A1391
> 0x08001391
> 0x800A1391
> I'd go back and retry the correct error number ( 0x800A1391 ) in the
> search box.
>
> --
> dak
> My SpywareBlaster Custom Blocking List:
> <http://customblockinglist.cjb.net/>
>

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  #6  
Old 24-06-2005
dak
 
Posts: n/a
Re: Windows xp update error number: 0x800A1391

On Fri, 24 Jun 2005 04:04:02 -0700, "Airpilot"
<Airpilot@discussions.microsoft.com> wrote:

>If you DAK, or anyone who might know how to remedy this situation of not
>being able to update Windows using the Microsoft Windows Update Server and
>receiving the Error 0x800A1391, PLEASE HELP by posting what needs to be done.


Sorry, but I don't know anything beyond what you've already tried.
The 0x800A1391 error is caused by not being able to download and run
the ActiveX component that is a part of the Windows Update site
(usually due to improperly configured security settings).
The usual solution is to add the Windows Update web sites to the list
of trusted sites in Internet Explorer, which you have already done.
If the sites were added successfully the only thing I can think of is
to double check that the "Require Server Verification (https:) For All
Sites In This Zone" checkbox is clear (located where you added the web
sites to the Trusted Zone).

--
dak
My SpywareBlaster Custom Blocking List:
<http://customblockinglist.cjb.net/>
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  #7  
Old 24-06-2005
Airpilot
 
Posts: n/a
Re: Windows xp update error number: 0x800A1391

Thanks DAK... Yes, I had that box clear. I'm wondering if perhaps I somehow
inadvertenly changed security settings.
Appreciate your reply, perhaps someone might have another idea.

Take Care...

"dak" wrote:

> On Fri, 24 Jun 2005 04:04:02 -0700, "Airpilot"
> <Airpilot@discussions.microsoft.com> wrote:
>
> >If you DAK, or anyone who might know how to remedy this situation of not
> >being able to update Windows using the Microsoft Windows Update Server and
> >receiving the Error 0x800A1391, PLEASE HELP by posting what needs to be done.

>
> Sorry, but I don't know anything beyond what you've already tried.
> The 0x800A1391 error is caused by not being able to download and run
> the ActiveX component that is a part of the Windows Update site
> (usually due to improperly configured security settings).
> The usual solution is to add the Windows Update web sites to the list
> of trusted sites in Internet Explorer, which you have already done.
> If the sites were added successfully the only thing I can think of is
> to double check that the "Require Server Verification (https:) For All
> Sites In This Zone" checkbox is clear (located where you added the web
> sites to the Trusted Zone).
>
> --
> dak
> My SpywareBlaster Custom Blocking List:
> <http://customblockinglist.cjb.net/>
>

Reply With Quote
  #8  
Old 01-07-2005
SmART aRSE
 
Posts: n/a
RE: Windows xp update error number: 0x800A1391

I did the simplest and safest thing - IN NIS, navigate to custom settings in
the personal firewall section of the NIS box and change the active x control
to medium - it promprts you for active x downloads and the update site works
again - without disabling all your other NIS internet protection.


"cherbrO" wrote:

> I can't find the info on what to do with this update failer error number. Duz
> anyone else know ?
> --
> bye bye 4 now now

Reply With Quote
  #9  
Old 07-07-2005
bravesirnizzight
 
Posts: n/a
RE: Windows xp update error number: 0x800A1391

If you are using ZoneAlarm you need to go into the privacy tab and add
update.microsoft.com under the site list tab and enable mobile codes for only
this one. This will allow Active X to be run, which is required for Windows
Update to run successfully. I think this problem is being caused by a new
Windows update version.

"cherbrO" wrote:

> I can't find the info on what to do with this update failer error number. Duz
> anyone else know ?
> --
> bye bye 4 now now

Reply With Quote
  #10  
Old 13-07-2005
tim
 
Posts: n/a
RE: Windows xp update error number: 0x800A1391

thanks for the zone alarm tip. I'd tried the recommended fix for this problem
from Microsoft but to no avail. your tip worked:)
--
thanksTim


"bravesirnizzight" wrote:

> If you are using ZoneAlarm you need to go into the privacy tab and add
> update.microsoft.com under the site list tab and enable mobile codes for only
> this one. This will allow Active X to be run, which is required for Windows
> Update to run successfully. I think this problem is being caused by a new
> Windows update version.
>
> "cherbrO" wrote:
>
> > I can't find the info on what to do with this update failer error number. Duz
> > anyone else know ?
> > --
> > bye bye 4 now now

Reply With Quote
  #11  
Old 21-07-2005
junga
 
Posts: n/a
Re: Windows xp update error number: 0x800A1391

I just allowed mobile code in my firewall and everything went on fine.

"Patti MacLeod" wrote:

> Hi cherbrO,
>
> Have a look at this MSKB article:
>
> You receive an "Initialization error 0x800A1391" error message and the
> Windows Update Web site does not appear
> http://support.microsoft.com/?scid=836961
> In addition to the four URLs listed in step#6, add these two URLs:
> http://v5.windowsupdate.microsoft.com
> https://v5.windowsupdate.microsoft.com
>
> If you still receive that error message when attempting to connect to the
> Windows Update site, then you may have malware (specifically, a
> CoolWebSearch variant) present on your computer. D/load the standalone
> version of CWShredder from here:
> http://www.intermute.com/spysubtract..._download.html
> Once it has been d/loaded, restart your computer in Safe Mode and run
> CWShredder.
> Once CWShredder has run, and any nasties removed, restart your computer in
> Normal mode and see if you can now access the Windows Update site.
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
> "cherbrO" <cherbrO@discussions.microsoft.com> wrote in message
> news:E8DFBA8E-78C4-44BF-9EB4-BBEE7A83B6AC@microsoft.com...
> > I can't find the info on what to do with this update failer error number.

> Duz
> > anyone else know ?
> > --
> > bye bye 4 now now

>
>
>

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  #12  
Old 08-11-2005
AlleyMarter
 
Posts: n/a
RE: Windows xp update error number: 0x800A1391

you are awesome! i've been trying to fix this problem for days and I knew it
was something minor (easy to fix) but couldn't get it nor could Microsoft.
Unbelievable!
THANKS

-AlleyMarter


"bravesirnizzight" wrote:

> If you are using ZoneAlarm you need to go into the privacy tab and add
> update.microsoft.com under the site list tab and enable mobile codes for only
> this one. This will allow Active X to be run, which is required for Windows
> Update to run successfully. I think this problem is being caused by a new
> Windows update version.
>
> "cherbrO" wrote:
>
> > I can't find the info on what to do with this update failer error number. Duz
> > anyone else know ?
> > --
> > bye bye 4 now now

Reply With Quote
  #13  
Old 15-11-2006
johnem
 
Posts: n/a
RE: Windows xp update error number: 0x800A1391

Top tip. Set Zonealrm as recommended, MS Update sfine now.

"AlleyMarter" wrote:

> you are awesome! i've been trying to fix this problem for days and I knew it
> was something minor (easy to fix) but couldn't get it nor could Microsoft.
> Unbelievable!
> THANKS
>
> -AlleyMarter
>
>
> "bravesirnizzight" wrote:
>
> > If you are using ZoneAlarm you need to go into the privacy tab and add
> > update.microsoft.com under the site list tab and enable mobile codes for only
> > this one. This will allow Active X to be run, which is required for Windows
> > Update to run successfully. I think this problem is being caused by a new
> > Windows update version.
> >
> > "cherbrO" wrote:
> >
> > > I can't find the info on what to do with this update failer error number. Duz
> > > anyone else know ?
> > > --
> > > bye bye 4 now now

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  #14  
Old 09-12-2006
Doc
 
Posts: n/a
RE: Windows xp update error number: 0x800A1391

For anyone that reads this down the road and uses ZoneAlarm for firewall read
junga's post up above....junga nailed it. I clued in on it earlier with this
error, but i wish i had read this first...would have been quicker. Nice
junga...

Privacy tab in ZA>allow mobile code.
Doc


"johnem" wrote:

> Top tip. Set Zonealrm as recommended, MS Update sfine now.
>
> "AlleyMarter" wrote:
>
> > you are awesome! i've been trying to fix this problem for days and I knew it
> > was something minor (easy to fix) but couldn't get it nor could Microsoft.
> > Unbelievable!
> > THANKS
> >
> > -AlleyMarter
> >
> >
> > "bravesirnizzight" wrote:
> >
> > > If you are using ZoneAlarm you need to go into the privacy tab and add
> > > update.microsoft.com under the site list tab and enable mobile codes for only
> > > this one. This will allow Active X to be run, which is required for Windows
> > > Update to run successfully. I think this problem is being caused by a new
> > > Windows update version.
> > >
> > > "cherbrO" wrote:
> > >
> > > > I can't find the info on what to do with this update failer error number. Duz
> > > > anyone else know ?
> > > > --
> > > > bye bye 4 now now

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  #15  
Old 31-01-2007
FelineCat
 
Posts: n/a
Re: Windows xp update error number: 0x800A1391



"junga" wrote:

> I just allowed mobile code in my firewall and everything went on fine.
>
> "Patti MacLeod" wrote:
>
> > Hi cherbrO,
> >
> > Have a look at this MSKB article:
> >
> > You receive an "Initialization error 0x800A1391" error message and the
> > Windows Update Web site does not appear
> > http://support.microsoft.com/?scid=836961
> > In addition to the four URLs listed in step#6, add these two URLs:
> > http://v5.windowsupdate.microsoft.com
> > https://v5.windowsupdate.microsoft.com
> >
> > If you still receive that error message when attempting to connect to the
> > Windows Update site, then you may have malware (specifically, a
> > CoolWebSearch variant) present on your computer. D/load the standalone
> > version of CWShredder from here:
> > http://www.intermute.com/spysubtract..._download.html
> > Once it has been d/loaded, restart your computer in Safe Mode and run
> > CWShredder.
> > Once CWShredder has run, and any nasties removed, restart your computer in
> > Normal mode and see if you can now access the Windows Update site.
> >
> >
> >
> > Regards,
> >
> > --
> > Patti MacLeod
> > Microsoft MVP - Windows Shell/User
> >
> > "cherbrO" <cherbrO@discussions.microsoft.com> wrote in message
> > news:E8DFBA8E-78C4-44BF-9EB4-BBEE7A83B6AC@microsoft.com...
> > > I can't find the info on what to do with this update failer error number.

> > Duz
> > > anyone else know ?
> > > --
> > > bye bye 4 now now

> >
> >
> >

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