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Thread: Windows xp update error number: 0x800A1391

  1. #1
    cherbrO Guest

    Windows xp update error number: 0x800A1391

    I can't find the info on what to do with this update failer error number. Duz
    anyone else know ?
    --
    bye bye 4 now now

  2. #2
    Patti MacLeod Guest

    Re: Windows xp update error number: 0x800A1391

    Hi cherbrO,

    Have a look at this MSKB article:

    You receive an "Initialization error 0x800A1391" error message and the
    Windows Update Web site does not appear
    http://support.microsoft.com/?scid=836961
    In addition to the four URLs listed in step#6, add these two URLs:
    http://v5.windowsupdate.microsoft.com
    https://v5.windowsupdate.microsoft.com

    If you still receive that error message when attempting to connect to the
    Windows Update site, then you may have malware (specifically, a
    CoolWebSearch variant) present on your computer. D/load the standalone
    version of CWShredder from here:
    http://www.intermute.com/spysubtract..._download.html
    Once it has been d/loaded, restart your computer in Safe Mode and run
    CWShredder.
    Once CWShredder has run, and any nasties removed, restart your computer in
    Normal mode and see if you can now access the Windows Update site.



    Regards,

    --
    Patti MacLeod
    Microsoft MVP - Windows Shell/User

    "cherbrO" <cherbrO@discussions.microsoft.com> wrote in message
    news:E8DFBA8E-78C4-44BF-9EB4-BBEE7A83B6AC@microsoft.com...
    > I can't find the info on what to do with this update failer error number.

    Duz
    > anyone else know ?
    > --
    > bye bye 4 now now




  3. #3
    Airpilot Guest

    Re: Windows xp update error number: 0x800A1391

    I tried adding the url's, I downloaded and ran CWShredder and Trend Micro
    Anti-Spyware and I still receive the 0x900A1391 error. I also tryed typing
    the 0x08001391 error in the search box in the Search Microsoft.com for: box
    and it finds nothing. Do you Patti or anyone else whom reads this have any
    other ideas of what the issue may be?

    "Patti MacLeod" wrote:

    > Hi cherbrO,
    >
    > Have a look at this MSKB article:
    >
    > You receive an "Initialization error 0x800A1391" error message and the
    > Windows Update Web site does not appear
    > http://support.microsoft.com/?scid=836961
    > In addition to the four URLs listed in step#6, add these two URLs:
    > http://v5.windowsupdate.microsoft.com
    > https://v5.windowsupdate.microsoft.com
    >
    > If you still receive that error message when attempting to connect to the
    > Windows Update site, then you may have malware (specifically, a
    > CoolWebSearch variant) present on your computer. D/load the standalone
    > version of CWShredder from here:
    > http://www.intermute.com/spysubtract..._download.html
    > Once it has been d/loaded, restart your computer in Safe Mode and run
    > CWShredder.
    > Once CWShredder has run, and any nasties removed, restart your computer in
    > Normal mode and see if you can now access the Windows Update site.
    >
    >
    >
    > Regards,
    >
    > --
    > Patti MacLeod
    > Microsoft MVP - Windows Shell/User
    >
    > "cherbrO" <cherbrO@discussions.microsoft.com> wrote in message
    > news:E8DFBA8E-78C4-44BF-9EB4-BBEE7A83B6AC@microsoft.com...
    > > I can't find the info on what to do with this update failer error number.

    > Duz
    > > anyone else know ?
    > > --
    > > bye bye 4 now now

    >
    >
    >


  4. #4
    dak Guest

    Re: Windows xp update error number: 0x800A1391

    On Fri, 24 Jun 2005 00:00:01 -0700, "Airpilot"
    <Airpilot@discussions.microsoft.com> wrote:

    >> You receive an "Initialization error 0x800A1391" error message and the
    >> Windows Update Web site does not appear
    >>

    >I tried adding the url's, I downloaded and ran CWShredder and Trend Micro


    Were you successful adding the URLs?

    >Anti-Spyware and I still receive the 0x900A1391 error. I also tryed typing
    >the 0x08001391 error in the search box in the Search Microsoft.com for: box
    >and it finds nothing. Do you Patti or anyone else whom reads this have any
    >other ideas of what the issue may be?


    In this paragraph you mention error 0x900A1391, then searching for
    error 0x08001391. In the post you were replying to the error number
    referenced is 0x800A1391.
    See the differences?
    0x900A1391
    0x08001391
    0x800A1391
    I'd go back and retry the correct error number ( 0x800A1391 ) in the
    search box.

    --
    dak
    My SpywareBlaster Custom Blocking List:
    <http://customblockinglist.cjb.net/>

  5. #5
    Airpilot Guest

    Re: Windows xp update error number: 0x800A1391

    Correct you are DAK, I made an error myself when typing the error code that I
    receive when attempting to update windows. I will copy and paste exactly as
    the error code I receive is:

    [Error number: 0x800A1391]
    The website has encountered a problem and cannot display the page you are
    trying to view.

    I had recently downloaded and installed the following windows update files:
    KB894391, KB893803 and KB886903. I am using Windows XP Home OS, SP2,
    Nortens Internet Security 2004, Microsoft Anti-Spyware Beta and cable ISP.
    I have done the following:
    1) Updated my Norton's Internet Security and scanned my entire computer for
    any virus
    2) Updated my Beta Microsoft Anti-Spyware and scanned my entire computer
    for any spyware.
    3) Ran my Dell Support Version 5.0.0.766, powered by Gteko
    NIS found no virus on my computer (I've never had one that I am aware of, PC
    is only 9 months old). Microsoft Anti-Spyware found no spyware on my PC (I
    ran full scans with both NIS and Microsoft Anti-Spyware). And the Dell
    Support software found no update, maintenance or security issues with my PC.
    And I have:
    1) Downloaded and ran CWShredder in Windows Safe Mode
    2) Entered seven different Microsoft url's (including the
    http://update.microsoft.com/windowsu....aspx?ln=en-us url that
    is displayed when I attempt to update windows) to IE trusted sites in the
    Internet Options.
    The CWShredder found no COOLWEBSEARCH Trojan on my PC. Entering the url's
    in the trusted sites list made no difference to me being able to update
    windows. I still receive the same error code.
    And lastly I have:
    1) I checked the Windows Time and Date, they are both accurate.
    2) I checked that there is only one language assigned in the IE options.
    There was only English (United States) [en-us].

    If you DAK, or anyone who might know how to remedy this situation of not
    being able to update Windows using the Microsoft Windows Update Server and
    receiving the Error 0x800A1391, PLEASE HELP by posting what needs to be done.

    Thank you very much,
    =Air=


    "dak" wrote:

    > On Fri, 24 Jun 2005 00:00:01 -0700, "Airpilot"
    > <Airpilot@discussions.microsoft.com> wrote:
    >
    > >> You receive an "Initialization error 0x800A1391" error message and the
    > >> Windows Update Web site does not appear
    > >>

    > >I tried adding the url's, I downloaded and ran CWShredder and Trend Micro

    >
    > Were you successful adding the URLs?
    >
    > >Anti-Spyware and I still receive the 0x900A1391 error. I also tryed typing
    > >the 0x08001391 error in the search box in the Search Microsoft.com for: box
    > >and it finds nothing. Do you Patti or anyone else whom reads this have any
    > >other ideas of what the issue may be?

    >
    > In this paragraph you mention error 0x900A1391, then searching for
    > error 0x08001391. In the post you were replying to the error number
    > referenced is 0x800A1391.
    > See the differences?
    > 0x900A1391
    > 0x08001391
    > 0x800A1391
    > I'd go back and retry the correct error number ( 0x800A1391 ) in the
    > search box.
    >
    > --
    > dak
    > My SpywareBlaster Custom Blocking List:
    > <http://customblockinglist.cjb.net/>
    >


  6. #6
    dak Guest

    Re: Windows xp update error number: 0x800A1391

    On Fri, 24 Jun 2005 04:04:02 -0700, "Airpilot"
    <Airpilot@discussions.microsoft.com> wrote:

    >If you DAK, or anyone who might know how to remedy this situation of not
    >being able to update Windows using the Microsoft Windows Update Server and
    >receiving the Error 0x800A1391, PLEASE HELP by posting what needs to be done.


    Sorry, but I don't know anything beyond what you've already tried.
    The 0x800A1391 error is caused by not being able to download and run
    the ActiveX component that is a part of the Windows Update site
    (usually due to improperly configured security settings).
    The usual solution is to add the Windows Update web sites to the list
    of trusted sites in Internet Explorer, which you have already done.
    If the sites were added successfully the only thing I can think of is
    to double check that the "Require Server Verification (https:) For All
    Sites In This Zone" checkbox is clear (located where you added the web
    sites to the Trusted Zone).

    --
    dak
    My SpywareBlaster Custom Blocking List:
    <http://customblockinglist.cjb.net/>

  7. #7
    Airpilot Guest

    Re: Windows xp update error number: 0x800A1391

    Thanks DAK... Yes, I had that box clear. I'm wondering if perhaps I somehow
    inadvertenly changed security settings.
    Appreciate your reply, perhaps someone might have another idea.

    Take Care...

    "dak" wrote:

    > On Fri, 24 Jun 2005 04:04:02 -0700, "Airpilot"
    > <Airpilot@discussions.microsoft.com> wrote:
    >
    > >If you DAK, or anyone who might know how to remedy this situation of not
    > >being able to update Windows using the Microsoft Windows Update Server and
    > >receiving the Error 0x800A1391, PLEASE HELP by posting what needs to be done.

    >
    > Sorry, but I don't know anything beyond what you've already tried.
    > The 0x800A1391 error is caused by not being able to download and run
    > the ActiveX component that is a part of the Windows Update site
    > (usually due to improperly configured security settings).
    > The usual solution is to add the Windows Update web sites to the list
    > of trusted sites in Internet Explorer, which you have already done.
    > If the sites were added successfully the only thing I can think of is
    > to double check that the "Require Server Verification (https:) For All
    > Sites In This Zone" checkbox is clear (located where you added the web
    > sites to the Trusted Zone).
    >
    > --
    > dak
    > My SpywareBlaster Custom Blocking List:
    > <http://customblockinglist.cjb.net/>
    >


  8. #8
    SmART aRSE Guest

    RE: Windows xp update error number: 0x800A1391

    I did the simplest and safest thing - IN NIS, navigate to custom settings in
    the personal firewall section of the NIS box and change the active x control
    to medium - it promprts you for active x downloads and the update site works
    again - without disabling all your other NIS internet protection.


    "cherbrO" wrote:

    > I can't find the info on what to do with this update failer error number. Duz
    > anyone else know ?
    > --
    > bye bye 4 now now


  9. #9
    bravesirnizzight Guest

    RE: Windows xp update error number: 0x800A1391

    If you are using ZoneAlarm you need to go into the privacy tab and add
    update.microsoft.com under the site list tab and enable mobile codes for only
    this one. This will allow Active X to be run, which is required for Windows
    Update to run successfully. I think this problem is being caused by a new
    Windows update version.

    "cherbrO" wrote:

    > I can't find the info on what to do with this update failer error number. Duz
    > anyone else know ?
    > --
    > bye bye 4 now now


  10. #10
    tim Guest

    RE: Windows xp update error number: 0x800A1391

    thanks for the zone alarm tip. I'd tried the recommended fix for this problem
    from Microsoft but to no avail. your tip worked:)
    --
    thanksTim


    "bravesirnizzight" wrote:

    > If you are using ZoneAlarm you need to go into the privacy tab and add
    > update.microsoft.com under the site list tab and enable mobile codes for only
    > this one. This will allow Active X to be run, which is required for Windows
    > Update to run successfully. I think this problem is being caused by a new
    > Windows update version.
    >
    > "cherbrO" wrote:
    >
    > > I can't find the info on what to do with this update failer error number. Duz
    > > anyone else know ?
    > > --
    > > bye bye 4 now now


  11. #11
    junga Guest

    Re: Windows xp update error number: 0x800A1391

    I just allowed mobile code in my firewall and everything went on fine.

    "Patti MacLeod" wrote:

    > Hi cherbrO,
    >
    > Have a look at this MSKB article:
    >
    > You receive an "Initialization error 0x800A1391" error message and the
    > Windows Update Web site does not appear
    > http://support.microsoft.com/?scid=836961
    > In addition to the four URLs listed in step#6, add these two URLs:
    > http://v5.windowsupdate.microsoft.com
    > https://v5.windowsupdate.microsoft.com
    >
    > If you still receive that error message when attempting to connect to the
    > Windows Update site, then you may have malware (specifically, a
    > CoolWebSearch variant) present on your computer. D/load the standalone
    > version of CWShredder from here:
    > http://www.intermute.com/spysubtract..._download.html
    > Once it has been d/loaded, restart your computer in Safe Mode and run
    > CWShredder.
    > Once CWShredder has run, and any nasties removed, restart your computer in
    > Normal mode and see if you can now access the Windows Update site.
    >
    >
    >
    > Regards,
    >
    > --
    > Patti MacLeod
    > Microsoft MVP - Windows Shell/User
    >
    > "cherbrO" <cherbrO@discussions.microsoft.com> wrote in message
    > news:E8DFBA8E-78C4-44BF-9EB4-BBEE7A83B6AC@microsoft.com...
    > > I can't find the info on what to do with this update failer error number.

    > Duz
    > > anyone else know ?
    > > --
    > > bye bye 4 now now

    >
    >
    >


  12. #12
    AlleyMarter Guest

    RE: Windows xp update error number: 0x800A1391

    you are awesome! i've been trying to fix this problem for days and I knew it
    was something minor (easy to fix) but couldn't get it nor could Microsoft.
    Unbelievable!
    THANKS

    -AlleyMarter


    "bravesirnizzight" wrote:

    > If you are using ZoneAlarm you need to go into the privacy tab and add
    > update.microsoft.com under the site list tab and enable mobile codes for only
    > this one. This will allow Active X to be run, which is required for Windows
    > Update to run successfully. I think this problem is being caused by a new
    > Windows update version.
    >
    > "cherbrO" wrote:
    >
    > > I can't find the info on what to do with this update failer error number. Duz
    > > anyone else know ?
    > > --
    > > bye bye 4 now now


  13. #13
    johnem Guest

    RE: Windows xp update error number: 0x800A1391

    Top tip. Set Zonealrm as recommended, MS Update sfine now.

    "AlleyMarter" wrote:

    > you are awesome! i've been trying to fix this problem for days and I knew it
    > was something minor (easy to fix) but couldn't get it nor could Microsoft.
    > Unbelievable!
    > THANKS
    >
    > -AlleyMarter
    >
    >
    > "bravesirnizzight" wrote:
    >
    > > If you are using ZoneAlarm you need to go into the privacy tab and add
    > > update.microsoft.com under the site list tab and enable mobile codes for only
    > > this one. This will allow Active X to be run, which is required for Windows
    > > Update to run successfully. I think this problem is being caused by a new
    > > Windows update version.
    > >
    > > "cherbrO" wrote:
    > >
    > > > I can't find the info on what to do with this update failer error number. Duz
    > > > anyone else know ?
    > > > --
    > > > bye bye 4 now now


  14. #14
    Doc Guest

    RE: Windows xp update error number: 0x800A1391

    For anyone that reads this down the road and uses ZoneAlarm for firewall read
    junga's post up above....junga nailed it. I clued in on it earlier with this
    error, but i wish i had read this first...would have been quicker. Nice
    junga...

    Privacy tab in ZA>allow mobile code.
    Doc


    "johnem" wrote:

    > Top tip. Set Zonealrm as recommended, MS Update sfine now.
    >
    > "AlleyMarter" wrote:
    >
    > > you are awesome! i've been trying to fix this problem for days and I knew it
    > > was something minor (easy to fix) but couldn't get it nor could Microsoft.
    > > Unbelievable!
    > > THANKS
    > >
    > > -AlleyMarter
    > >
    > >
    > > "bravesirnizzight" wrote:
    > >
    > > > If you are using ZoneAlarm you need to go into the privacy tab and add
    > > > update.microsoft.com under the site list tab and enable mobile codes for only
    > > > this one. This will allow Active X to be run, which is required for Windows
    > > > Update to run successfully. I think this problem is being caused by a new
    > > > Windows update version.
    > > >
    > > > "cherbrO" wrote:
    > > >
    > > > > I can't find the info on what to do with this update failer error number. Duz
    > > > > anyone else know ?
    > > > > --
    > > > > bye bye 4 now now


  15. #15
    FelineCat Guest

    Re: Windows xp update error number: 0x800A1391



    "junga" wrote:

    > I just allowed mobile code in my firewall and everything went on fine.
    >
    > "Patti MacLeod" wrote:
    >
    > > Hi cherbrO,
    > >
    > > Have a look at this MSKB article:
    > >
    > > You receive an "Initialization error 0x800A1391" error message and the
    > > Windows Update Web site does not appear
    > > http://support.microsoft.com/?scid=836961
    > > In addition to the four URLs listed in step#6, add these two URLs:
    > > http://v5.windowsupdate.microsoft.com
    > > https://v5.windowsupdate.microsoft.com
    > >
    > > If you still receive that error message when attempting to connect to the
    > > Windows Update site, then you may have malware (specifically, a
    > > CoolWebSearch variant) present on your computer. D/load the standalone
    > > version of CWShredder from here:
    > > http://www.intermute.com/spysubtract..._download.html
    > > Once it has been d/loaded, restart your computer in Safe Mode and run
    > > CWShredder.
    > > Once CWShredder has run, and any nasties removed, restart your computer in
    > > Normal mode and see if you can now access the Windows Update site.
    > >
    > >
    > >
    > > Regards,
    > >
    > > --
    > > Patti MacLeod
    > > Microsoft MVP - Windows Shell/User
    > >
    > > "cherbrO" <cherbrO@discussions.microsoft.com> wrote in message
    > > news:E8DFBA8E-78C4-44BF-9EB4-BBEE7A83B6AC@microsoft.com...
    > > > I can't find the info on what to do with this update failer error number.

    > > Duz
    > > > anyone else know ?
    > > > --
    > > > bye bye 4 now now

    > >
    > >
    > >


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