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Thread: Error number: 0x8007007B

  1. #1
    Kevin Guest

    Error number: 0x8007007B

    i am running xp sp2 on my laptop and when ever i try to get updates i receive
    the following with the above error code:
    Windows Update has encountered an error and cannot display the requested
    page. You may find the following resources helpful in resolving the problem:
    For self-help options:

    Windows Update Response Center
    Windows Update Troubleshooter
    Windows Update Newsgroups
    For assisted support options:

    Microsoft Online Assisted Support (no-cost for Windows Update issues)

    also when i try to start automatic updates in services i get the response
    "could not start automatic updates on the local computer" with an error 123.

    i have searched and found nothing.

    can anyone help to rectify


  2. #2
    Pedro Guest

    RE: Error number: 0x8007007B

    I also get the error number: 0x8007007B, I am running Windows 2000 and when I
    try to access windows update I get the following message, which does not
    appear to be in the MS knowledge base, can anyone help?

    [Error number: 0x8007007B]
    The website has encountered a problem and cannot display the page you are
    trying to view. The options provided below might help you solve the problem.
    For self-help options:

    Frequently Asked Questions

    Find Solutions

    Windows Update Newsgroup
    For assisted support options:

    Microsoft Online Assisted Support (no-cost for Windows Update issues)
    Last edited by dr.nil; 04-01-2008 at 04:08 AM.

  3. #3
    fermu Guest

    Re: Error number: 0x8007007B

    the error code means, "invalid device name or path specified"

    have you modified the location of "program files" folder?




    - --
    Saludos
    Fernando M. / Registered Linux User #367696
    Fermu's Website - http://www.fermu.com
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    Version: GnuPG v1.4.0 (MingW32)

    iD8DBQFC6P0DTOjWl8puOQ4RAgevAJ9XgINcGlLYufc4zDV9hrTHT63B4QCfa5Oy
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    =YN30
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    Last edited by dr.nil; 04-01-2008 at 04:08 AM.

  4. #4
    Pedro Guest

    Re: Error number: 0x8007007B

    No the program files are where they have always been:
    c:/program files
    and the update facility worked under the old system and stopped working when
    they changed to this one
    Pedro
    Last edited by dr.nil; 04-01-2008 at 04:09 AM.

  5. #5
    fermu Guest

    Re: Error number: 0x8007007B

    sorry, but i don't understand you....

    which is the old system?
    Last edited by dr.nil; 04-01-2008 at 04:09 AM.

  6. #6
    Pedro Guest

    Re: Error number: 0x8007007B

    the old system was microsoft update and it is now changed to windows upgrade
    automatic
    Pedro
    Last edited by dr.nil; 04-01-2008 at 04:09 AM.

  7. #7
    Nemo Guest

    Re: Error number: 0x8007007B

    Hi Guys,

    since Yesterday I see the same Error Code. Some Idea what might have
    happened ?

    Michael
    Last edited by dr.nil; 04-01-2008 at 04:10 AM.

  8. #8
    Pedro Guest

    Re: Error number: 0x8007007B

    No idea at all still waiting for some genius to help
    Last edited by dr.nil; 04-01-2008 at 04:10 AM.

  9. #9
    schuga Guest

    Re: Error number: 0x8007007B

    I once turned off the computer while it was shutting down and installing
    these automated updates. Since then there must be some file fragment blocking
    the way for a correct update. Does anybody know which file that could be or
    where I can ask? I hope this information also helps everybody else who
    encountered this error number.
    Last edited by dr.nil; 04-01-2008 at 04:10 AM.

  10. #10
    Pedro Guest

    RE: Error number: 0x8007007B

    I wrote to MS helpdesk and recieved the following reply:

    Thanks for contacting Microsoft online support. My name is Gary and I will
    be dealing with you on this support issue. Please remove (make sure you
    remove them totally and not just disable them) all anti virus software or
    third party firewalls you may have (norton, zone alarm, mc afee etc). Also
    open up internet exporer go to tools, internet options, security and enable
    the following services:

    - Download signed active x controls
    - Run active x controls and plug ins
    - Script active x controls marked for safe scripting
    - Active scripting

    If this fails then please try the following suggestions.

    Suggestion 1
    ===========

    Please try registering the following files by going to start, run and typing
    the following:

    REGSVR32 SOFTPUB.DLL (Press enter after each one)
    REGSVR32 WINTRUST.DLL
    REGSVR32 INITPKI.DLL
    REGSVR32 wuapi.dll
    REGSVR32 wuaueng.dll
    REGSVR32 WUAUENG1.DLL
    REGSVR32 atl.dll
    REGSVR32 wucltui.dll
    REGSVR32 WUWEB.DLL
    REGSVR32 wups.dll
    REGSVR32 msxml.dll
    REGSVR32 msxml3.dll
    REGSVR32 msxml2.dll

    Then try the update site again. If this doesnt work then go to the next
    suggestion.

    Suggestion 2
    ==========

    1. Rename the SoftwareDistribution folder:
    a) Click Start, Choose Run.
    b) In the Run box type "net stop wuauserv"(without the quotation marks) and
    click OK.
    c) Then again click on Start --> Run.
    d) In the Run box, type %windir% (exactly as written ) and then click OK.
    e) This will open the Windows folder or your system. Locate the folder named
    SoftwareDistribution
    f) Right click on this folder and then select Rename. Type the new name as
    OLDSoftwareDistribution
    g) Close this window.
    h) Again click on Start --> Run and type "net start wuauserv" (without the
    quotation marks) and then press OK.
    i) Restart your computer.
    j) Test if you can install Windows Updates.

    Suggestion 3
    ============

    2. Rename the catoot2 folder:
    a) Click Start, and then click Run.
    b) In the Open box, type cmd, and then click OK.
    c) At the command prompt, type the following commands, pressing ENTER after
    each line:
    net stop cryptsvc
    ren C:\windows\system32\catroot2 oldcatroot2
    net start cryptsvc
    d) Type exit to close the command prompt.
    e) Reboot your computer.
    f) Test if you can install the updates.

    Not wanting to disable either antivirus or firewall it did not attempt that.
    Solution 1: did not work because REGSVR32 msxml2.dll was missing.
    Solution 2: worked fine and I can now update Win 2000
    HTH
    Pedro


  11. #11
    Hugh T Guest

    RE: Error number: 0x8007007B

    I read this and tried solution 2 which worked. Brilliant. Thanks

    Hugh

    "
    Last edited by dr.nil; 04-01-2008 at 04:10 AM.

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