Can't enable Automatic Updates!

[lilone]

Now first off I know my computer caught a virus/malware/spyware whatever you
call it. I haven't been able to solve the problem yet and pop-ups keep
showing up on my screen. So I decided to tackle the other problem first. Ever
since I caught the virus my automatic updates got turned off.

I did the standard go to Security Center to turn it on. -> didn't work.
Went to Control Panel -> System -> Automatic Updates -> It was already on
"Automatic (Recommended)
Went to services.msc through the Run command and tried to enable Automatic
Updates, but when I click apply it just goes right back to disable.

I'm wondering if this is because of the virus. I can't go on Internet
browsers on my computer to solve this problem because whenever I do 40
pop-ups come up at the same time and my computer freezes.

How would you suggest me to fix this? and is fixing Automatic Updates a big
concern for my current issue?

Thank you SO much for your help!

[Secretary6532]

"lilone" wrote:

> Now first off I know my computer caught a virus/malware/spyware whatever you
> call it. I haven't been able to solve the problem yet and pop-ups keep
> showing up on my screen. So I decided to tackle the other problem first. Ever
> since I caught the virus my automatic updates got turned off.
>
> I did the standard go to Security Center to turn it on. -> didn't work.
> Went to Control Panel -> System -> Automatic Updates -> It was already on
> "Automatic (Recommended)
> Went to services.msc through the Run command and tried to enable Automatic
> Updates, but when I click apply it just goes right back to disable.
>
> I'm wondering if this is because of the virus. I can't go on Internet
> browsers on my computer to solve this problem because whenever I do 40
> pop-ups come up at the same time and my computer freezes.
>
> How would you suggest me to fix this? and is fixing Automatic Updates a big
> concern for my current issue?
>
> Thank you SO much for your help!

[Secretary6532]

So how DO I turn on "Automatic Updates" please??

"lilone" wrote:

> Now first off I know my computer caught a virus/malware/spyware whatever you
> call it. I haven't been able to solve the problem yet and pop-ups keep
> showing up on my screen. So I decided to tackle the other problem first. Ever
> since I caught the virus my automatic updates got turned off.
>
> I did the standard go to Security Center to turn it on. -> didn't work.
> Went to Control Panel -> System -> Automatic Updates -> It was already on
> "Automatic (Recommended)
> Went to services.msc through the Run command and tried to enable Automatic
> Updates, but when I click apply it just goes right back to disable.
>
> I'm wondering if this is because of the virus. I can't go on Internet
> browsers on my computer to solve this problem because whenever I do 40
> pop-ups come up at the same time and my computer freezes.
>
> How would you suggest me to fix this? and is fixing Automatic Updates a big
> concern for my current issue?
>
> Thank you SO much for your help!

[Engel]

Hello lilone,

First you have to clean your PC, and later upgrade\updates.

A very good antimalware app is SUPERAntiSpyware.

There is a free version (on demand scanning only).
SUPERAntiSpyware (Home Edition is Free)
<http://www.superantispyware.com/supe....html?rid=3132>
the paid for version includes active monitoring, similar to Windows defender:

Easily remove pests and threat components such as VirusRay, AntiVirGear,
VirusProtectPro, DriveCleaner, SmitFraud, Vundo, WinFixer, SpyAxe, SpyFalcon,
WinAntiVirus, AntiVermins, AntiSpyGolden and more!

Read here:
<http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction>
- - ---
<http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Overview>

Please let us know what fixes the problem or if the problem remains

Good luck
-=-

"lilone" wrote:

> Now first off I know my computer caught a virus/malware/spyware whatever you
> call it. I haven't been able to solve the problem yet and pop-ups keep
> showing up on my screen. So I decided to tackle the other problem first. Ever
> since I caught the virus my automatic updates got turned off.
>
> I did the standard go to Security Center to turn it on. -> didn't work.
> Went to Control Panel -> System -> Automatic Updates -> It was already on
> "Automatic (Recommended)
> Went to services.msc through the Run command and tried to enable Automatic
> Updates, but when I click apply it just goes right back to disable.
>
> I'm wondering if this is because of the virus. I can't go on Internet
> browsers on my computer to solve this problem because whenever I do 40
> pop-ups come up at the same time and my computer freezes.
>
> How would you suggest me to fix this? and is fixing Automatic Updates a big
> concern for my current issue?
>
> Thank you SO much for your help!

[lilone]

it's scanning right now. and like within the first 10 seconds it found a
couple things that my symantec antivirus program (with daily updated
definitions too!) nor spybot found.... hopefully this would get rid of
everything!!

i'll keep you posted! thanks for letting me know about this!!!

[PA Bear [MS MVP]]

Judging from similar posts here in the past month or so, the behavior may be
due to a Vundo-ZLOB-SDBot infection, all of which is protected by a rootkit.

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a thorough check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

==========================================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


lilone wrote:
> Now first off I know my computer caught a virus/malware/spyware whatever
> you
> call it. I haven't been able to solve the problem yet and pop-ups keep
> showing up on my screen. So I decided to tackle the other problem first.
> Ever since I caught the virus my automatic updates got turned off.
>
> I did the standard go to Security Center to turn it on. -> didn't work.
> Went to Control Panel -> System -> Automatic Updates -> It was already on
> "Automatic (Recommended)
> Went to services.msc through the Run command and tried to enable Automatic
> Updates, but when I click apply it just goes right back to disable.
>
> I'm wondering if this is because of the virus. I can't go on Internet
> browsers on my computer to solve this problem because whenever I do 40
> pop-ups come up at the same time and my computer freezes.
>
> How would you suggest me to fix this? and is fixing Automatic Updates a
> big
> concern for my current issue?
>
> Thank you SO much for your help!

[lilone]

Hi! So I downloaded the SUPERAntiSpyware last night and scanned my computer
with it... it found a lot of "infected items" though a lot of it were cookies
from random pop-ups sites that I don't think are that harmful it's still nice
to get rid of it. The computer ran a bit better after that. However this
morning when I turned on my computer, I left to watch TV for a bit and when I
came back the computer was frozen and when I tried to restart it it said
something like "other users are logged onto this computer. data would be
lost" etc. (don't remember the exact words.) But this means others still have
access to my computer?

"Engel" wrote:

> Hello lilone,
>
> First you have to clean your PC, and later upgrade\updates.
>
> A very good antimalware app is SUPERAntiSpyware.
>
> There is a free version (on demand scanning only).
> SUPERAntiSpyware (Home Edition is Free)
> <http://www.superantispyware.com/supe....html?rid=3132>
> the paid for version includes active monitoring, similar to Windows defender:
>
> Easily remove pests and threat components such as VirusRay, AntiVirGear,
> VirusProtectPro, DriveCleaner, SmitFraud, Vundo, WinFixer, SpyAxe, SpyFalcon,
> WinAntiVirus, AntiVermins, AntiSpyGolden and more!
>
> Read here:
> <http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction>
> - - ---
> <http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Overview>
>
> Please let us know what fixes the problem or if the problem remains
>
> Good luck
> -=-
>

[Fred Parrell]

Lilon, I have the same problem and caught the virus/malware the same way. I believe we can only get rid of this virus/malware problem if we can finally enable (on a stayable basis) the automatic updates. .. Sure wish someone will come up with the solution.

[alexjo1449]

"lilone" wrote:

> Now first off I know my computer caught a virus/malware/spyware whatever you
> call it. I haven't been able to solve the problem yet and pop-ups keep
> showing up on my screen. So I decided to tackle the other problem first. Ever
> since I caught the virus my automatic updates got turned off.
>
> I did the standard go to Security Center to turn it on. -> didn't work.
> Went to Control Panel -> System -> Automatic Updates -> It was already on
> "Automatic (Recommended)
> Went to services.msc through the Run command and tried to enable Automatic
> Updates, but when I click apply it just goes right back to disable.
>
> I'm wondering if this is because of the virus. I can't go on Internet
> browsers on my computer to solve this problem because whenever I do 40
> pop-ups come up at the same time and my computer freezes.
>
> How would you suggest me to fix this? and is fixing Automatic Updates a big
> concern for my current issue?
>
> Thank you SO much for your help!