Error Code: 80004002

UpdateHas anybody any idea about this error code - I get whilst the system is
trying to install the following: Update for Background Intelligen Transfer
Service (BITS) 2.0 and WinHTTP 5.1 (KB842773). I have tried this on a brand
new installation with SP1 and on a sytem which has in the past downloaded
lots of updates without a problem. Both systems are using V5 in place of V4

Neil,

Can you please send me (not the newsgroup) the %windir%\windowsupdate.log
and %windir%\kb842773.log files from your computer?

Thanks.

Derek

--
This posting is provided "AS IS" with no warranties, and confers no rights.


"neil lester" <neil lester@discussions.microsoft.com> wrote in message
news:DB5462C2-B405-453C-8239-7C7528BD7D03@microsoft.com...
> UpdateHas anybody any idea about this error code - I get whilst the system
is
> trying to install the following: Update for Background Intelligen Transfer
> Service (BITS) 2.0 and WinHTTP 5.1 (KB842773). I have tried this on a
brand
> new installation with SP1 and on a sytem which has in the past downloaded
> lots of updates without a problem. Both systems are using V5 in place of
V4
>

Probably dumb question - how do I send the files to you?

"Derek Cheng [MSFT]" wrote:

> Neil,
>
> Can you please send me (not the newsgroup) the %windir%\windowsupdate.log
> and %windir%\kb842773.log files from your computer?
>
> Thanks.
>
> Derek
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
> "neil lester" <neil lester@discussions.microsoft.com> wrote in message
> news:DB5462C2-B405-453C-8239-7C7528BD7D03@microsoft.com...
> > UpdateHas anybody any idea about this error code - I get whilst the system
> is
> > trying to install the following: Update for Background Intelligen Transfer
> > Service (BITS) 2.0 and WinHTTP 5.1 (KB842773). I have tried this on a
> brand
> > new installation with SP1 and on a sytem which has in the past downloaded
> > lots of updates without a problem. Both systems are using V5 in place of
> V4
> >
>
>
>

This is a known issue when your computer does not have BITS 1.5 installed,
and when it is accessing the Internet via a proxy server that requires
authentication.

To work around this, please manually download BITS 2.0 at this link
http://www.microsoft.com/downloads/d...DisplayLang=en

Once BITS 2.0 is installed, you should not encounter this issue with other
downloads.

Thanks.

Derek


--
This posting is provided "AS IS" with no warranties, and confers no rights.


"neil lester" <neillester@discussions.microsoft.com> wrote in message
news:6DCD0775-E9DA-409C-B282-00F8B09A73F2@microsoft.com...
> Probably dumb question - how do I send the files to you?
>
> "Derek Cheng [MSFT]" wrote:
>
> > Neil,
> >
> > Can you please send me (not the newsgroup) the
%windir%\windowsupdate.log
> > and %windir%\kb842773.log files from your computer?
> >
> > Thanks.
> >
> > Derek
> >
> > --
> > This posting is provided "AS IS" with no warranties, and confers no
rights.
> >
> >
> > "neil lester" <neil lester@discussions.microsoft.com> wrote in message
> > news:DB5462C2-B405-453C-8239-7C7528BD7D03@microsoft.com...
> > > UpdateHas anybody any idea about this error code - I get whilst the
system
> > is
> > > trying to install the following: Update for Background Intelligen
Transfer
> > > Service (BITS) 2.0 and WinHTTP 5.1 (KB842773). I have tried this on a
> > brand
> > > new installation with SP1 and on a sytem which has in the past
downloaded
> > > lots of updates without a problem. Both systems are using V5 in place
of
> > V4
> > >
> >
> >
> >