Go Back   TechArena Community > Technical Support > Computer Help > Windows XP > Windows Update
Become a Member!
Forgot your username/password?
Tags Active Topics RSS Search Mark Forums Read

Sponsored Links



KB976569 KB979909 KB979906 fail to install

Windows Update


Reply
 
Thread Tools Search this Thread
  #1  
Old 12-06-2010
arnoldkrg
 
Posts: n/a
The three .NET updates fail to install. I have manually deleted all .Net
Framework packages and reinstalled. I have applied Microsoft Fix It 50123. I
have used the .NET cleanup tool to uninstall all .NET Framework packages
twice and reinstalled in the correct order (3.5 first then 1.1 etc) and still
I cannot get these updates to install. I opened a request for assistance via
email and was simply referred back to here.

I have the following in update history:
Error Code: 0x643
Try to install the update again, or request help from one of the following
resources.

BUT the event log for each failed update is as follows:

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11720
Date: 12/06/2010
Time: 11:23:31
User: xxxxxxxxx
Computer: xxxxxxxxxx
Description:
Product: Microsoft Fix it 50123 -- Error 1720. There is a problem with this
Windows Installer package. A script required for this install to complete
could not be run. Contact your support personnel or package vendor. Custom
action RUN_32_PARSEARG script error -2146827859, Microsoft VBScript runtime
error: ActiveX component can't create object: 'Scripting.FileSystemObject'
Line 22, Column 14,

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 39 32 41 43 35 46 35 {92AC5F5
0008: 39 2d 39 39 39 39 2d 34 9-9999-4
0010: 30 32 39 2d 39 43 31 45 029-9C1E
0018: 2d 42 43 32 44 33 36 44 -BC2D36D
0020: 30 46 45 46 30 7d 0FEF0}

Perhaps the event log may help someone help me to fix this problem. I have
been trying to fix this for days now. Ihave tried to run scripten.exe to
enable scripting but that says my software is newer and I dont need to run
it. I have also reinstalled the winows installer latest version (I believe)

I should also tell you that I am running Windows XP Pro service pack 3 with
all required updates (except the problem ones) installed. AVG Antivirus
installed Spybot search and destroy installed and Adaware. BUT I have
disabled all of those whilst trying to install the updates to no avail.

Reply With Quote
  #2  
Old 12-06-2010
Larry H36
 
Posts: n/a
-- KB979906 will not install and really wants to keep coming back. A real
pain.

See the following
http://windows.microsoft.com/en-US/w...error-80070643

I got kb979909 and kb979906 updates installed by registering the Windows
Script Host. To do this I ran the command
regsvr32.exe wshom.ocx

with Start > Run... Both kb979909 and kb979906 run VBScripts. On my
computer, both were failing with an error code of 1720 and the message

ActiveX component can't create object: 'wscript.shell' Line 23, Column 16

in the MSIxxxxx.log file. Registering Windows Script Host got the scripts
working. I re-ran the updates and both completed.
Reply With Quote
  #3  
Old 12-06-2010
CottonRLS
 
Posts: n/a
I've got the same problem with two of the three files you mentioned('09 and
'06). I get the same error code, but no instruction as to what to do to fix
it. I'm hoping someone here can enlighten us poor slobs.

I'm having the same ongoing issues with this same 3 updates. It would be nice
if Microsoft would address these issues.

I also had problems with just the KB979906 and reinstalled the NET Framework
1.1 and 1.1 SP1 without removing them like you suggested. On 1.1 SP1 it said
it was already installed and asked if I wanted to install anyway and I said
yes. Once I did that I retried the update and it was successful.

I got the same error code and after several hours and no help (the Microsoft
tech was in my computer remotely and eventually HE goes to a web page and
google's it - OMG - I could do that myself. Anyway, this was my solution and
it worked for me (and please note I DID NOT uninstall ANYTHING manually -
just downloaded the items again - could not understand any of the MS
instructions for uninstalling - messed up my computer doing them - got more
error codes and then used the SYSTEM RESTORE feature to restore computer to
previous day before the updates and my screw ups trying to fix it).

So, use SYSTEM RESTORE if you think you messed up, then:

I had the issue with NET framework 1.1 not being able to install. Other
people have had .NET 3.5 etc, but the process should be the same.

I decided if it was an issue with 1.1 (or 3.5 etc) I would try re-installing
it without uninstalling as some people have suggested. Uninstalling was too
risky as it messed up something else, causing me to click on START and then
go to system restore to previous day (hence I wouldn't advise uninstalling
any .NET manually if you don't know what the heck you're doing, or why).

I went to microsoft.com, then to DOWNLOADS, then on the right
hand side it says frequent destinations or something, DOWNLOAD CENTER. In the
download center box I typed .NET framework 1.1 and reinstalled it and the 1.1
service pack too. So, you could try this - type in the versions of .NET
framework it says didn't work, click download for each, and also check for SP
(service pack) updates too. After that was done (and I did get one error
message that something was shutting down during this too), I clicked on that
darned yellow shield again and it installed fine and restarted fine too. Not
sure if this will help you or anyone else, but I hope so!

Apparently MS was aware this would be an issue for some - shame their
website doesn't help more!
Reply With Quote
  #4  
Old 12-06-2010
arnoldkrg
 
Posts: n/a
I have further information which may be of help. I found this article via
google:
http://wmug.co.uk/blogs/peter/archiv...ft-fix-it.aspx

Apparently these updates come with Fix it 50123 as part of the whole update
package. It is the Fix it 50123 part of the package which is failing. I
verified this by trying to manually apply Fix it 50123 from:
http://support.microsoft.com/kb/921050

This installation also failed with the same error message as before:

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11720
Date: 12/06/2010
Time: 17:02:01
User: xxxxxxxxxx
Computer: xxxxxxxxxx
Description:
Product: Microsoft Fix it 50123 -- Error 1720. There is a problem with this
Windows Installer package. A script required for this install to complete
could not be run. Contact your support personnel or package vendor. Custom
action RUN_32_PARSEARG script error -2146827859, Microsoft VBScript runtime
error: ActiveX component can't create object: 'Scripting.FileSystemObject'
Line 22, Column 14,

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 39 32 41 43 35 46 35 {92AC5F5
0008: 39 2d 39 39 39 39 2d 34 9-9999-4
0010: 30 32 39 2d 39 43 31 45 029-9C1E
0018: 2d 42 43 32 44 33 36 44 -BC2D36D
0020: 30 46 45 46 30 7d 0FEF0}

The point is that the Fix it (Fix it 50123) didnt resolve my problem. It
wouldnt install with the same error I described earlier. I cannot update
because Fix it 50123 is included in the .Net critical updates., and the
installation of Fix it 50123 fails with the same error message. I cannot
think what might be seriously wrong with my PC. All other software updates
install with no problems. I can run VB Scripts with no problems. I am the
only user oin this computer and so have administration rights. The ONLY
problem I have is with these updates. Also as you can see from the reference
I gave in my previous post, I am not the only person in the world with this
problem!!!!

Yes I did disable tea timer . It made no difference

Yes I did. Its not in the least helpful

Dear Sir/Madam,

Thank you for your email about Microsoft® Windows® XP.

I am sorry to hear that you are unable to install .net framework updates on
your computer.

To help resolve your issue, I suggest you go through the number of ways you
can obtain technical information and support from our team.

A useful resource is the Knowledge Base on our website, where we have
published a large collection of articles and Frequently Asked Questions
(FAQs) about our products. You can access it by going to;
http://support.microsoft.com/search/?adv=1

You can also go online and visit our Newsgroup to post your technical
question at the following website, or alternatively chat with one of our Most
Valuable Professionals (MVPs);
http://support.microsoft.com/newsgroups/default.aspx

If you do not find the answer that you are looking for or wish to discuss
alternative support options, please call our Customer Services team on 0844
800 2400 . Our lines are open from 8.00am to 6.00pm, Monday to Friday,
excluding public holidays. These support options can also be viewed at;
http://support.microsoft.com/gp/services

Interested in knowing more about Windows® 7, please visit:
http://www.microsoft.com/uk/windows/default.aspx

Many thanks for contacting us.

Kind regards,
HONOREEN FERNANDEZ

Customer Service Professional |Microsoft Customer Services

I should add that 0844 numbers are charged quite heavily in the UK ...so not
exactly No Charge.

I also tried eigenaut's suggestion too . I get the same error message after
carrying out his suggested command and then trying to reinstall the update.

I have now managed to install all 3 of these updates. I refer you to the
posts by Wiesshund at:
http://social.answers.microsoft.com/...d-5667dcb3143b

I went to http://www.microsoft.com/downloads/en/default.aspx and searched
for each of the problematic KB numbers and downloaded the standalone updates
in turn. They each downloaded and installed succesfully so my PC is now up to
date.

The thing to note is that the standalone updates DO NOT contain Fix it 50123
packaged with them. Just the update executable. For example the download for
KB979909 for my XP Pro machine is NDP20SP2-KB979909-x86.exe.

But that still leaves me wondering why Fix it 50123 will not run on my
machine.

Thanks for that information PA Bear. But I thought I had made it clear that I
had already done that. Anyway the answer was provided in another Forum in a
thread to which you also contributed. See my last post to this thread.
Reply With Quote
  #5  
Old 13-06-2010
PA Bear [MS MVP]
 
Posts: n/a
Did you disable Spybot Tea Timer?

See the "How to obtain help" section of
http://support.microsoft.com/kb/979909

For home users, no-charge support is available by calling 1-866-PCSAFETY
(1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700) in the United
States and in Canada or by contacting your local Microsoft subsidiary.
There is no-charge for support calls that are associated with security
updates. When you call, clearly state that your problem is related to a
Security Update and cite the update's KB number (e.g., KB979909).

Or you can...

Start a free Windows Update support incident email request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Customers who experience issues installing Microsoft security updates also
can visit the following page for assistance:
https://consumersecuritysupport.microsoft.com/

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

If the KB921050 Fix It resolves your problems, someone's still VERY WRONG
with your computer!

Have you opened a no-charge support incident yet?

Running the Fix It didn't resolve your problem or you wouldn't run the Fix
It at all?
Did you access http://support.microsoft.com/kb/971187 via IE (32-bit)?

I get fails on KB979909 KB979906 KB982168. The came as 3 in a group of 9.
All the others installed okay.
Plus, the attemps caused a huge defragmentation that my defrag won't take
care of all of.

You don't need to keep reposting that Error.

How did you determine that "Fix it 50123...is packaged with the updates from
Windows Update site" (whatever that means)?

What led you to believe that running Fix It 50123 manually might resolve the
0x643 errors?

That Fix It is NOT included in the installer you downloaded for manual
install from the Download Center.

If you couldn't even run the Fix It, you've probably got a hijackware
infection on your hands.
Reply With Quote
  #6  
Old 13-06-2010
Member
 
Join Date: Jun 2010
Posts: 1
I may be way out of my league, and appologize if so. However, I had a similar problem with my automatic updates concerning updates KB979906 and KB979909. I googled "MSFT .NET framework updates will not install," and was directed to this forum. A post from 2007 referred me to the following site, the MSFT download page. I entered the desired updates. For whatever reason, it worked fine. I hope this helps someone. For all I know, you have already tried this. Good luck:
http://www.microsoft.com/downloads/d...displaylang=en

QED: Why did you need to re-register that MS Script Runtime DLL in the first
place?

searching ms dL page for kb####### and downloading did it for me. Thanks to
arnoldkrg.
Reply With Quote
  #7  
Old 14-06-2010
arnoldkrg
 
Posts: n/a
I accessed http://support.microsoft.com/kb/971187 via IE7 Version
7.0.5730.13. The Fix it did not run at all. So it couldnt Fix my Problem.
The Fix it 50123 WAS the problem because it is packaged with the updates from
the Windows Update site and NOT packaged with the updates from
http://www.microsoft.com/downloads/en/default.aspx It gave the same error as
I originally asked about when trying to install from
http://support.microsoft.com/kb/971187:

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11720
Date: 12/06/2010
Time: 11:23:31
User: xxxxxxxxx
Computer: xxxxxxxxxx
Description:
Product: Microsoft Fix it 50123 -- Error 1720. There is a problem with this
Windows Installer package. A script required for this install to complete
could not be run. Contact your support personnel or package vendor. Custom
action RUN_32_PARSEARG script error -2146827859, Microsoft VBScript runtime
error: ActiveX component can't create object: 'Scripting.FileSystemObject'
Line 22, Column 14,

I followed information provided by you in the following post
http://www.microsoft.com/communities...f4f&sloc=en-us

Quote
OPTION B: First run the Fix It in this KB article & see if the update will
install after doing so:

How to fix MSI software update registration corruption issues
http://support.microsoft.com/kb/971187 Endquote

The fact that Fix it 50123 is packaged with the updates is suggested, as I
said in one of my earlier posts in this topic, in the following article:

Quote
I have further information which may be of help. I found this article via
google:
http://wmug.co.uk/blogs/peter/archiv...ft-fix-it.aspx endquote

It is also reinforced by the error in the event log which clearly states
that Fix it 50123 has failed to install (not that the update failed to
install)

The windows update site (whatever that means) can be found by clicking Tools
in Internet explorer 7 and selecting Windows Update from the menu. This will
take you to
http://www.update.microsoft.com/micr....aspx?ln=en-us
where you can select high priority updates as well as optional updates. The
problematic updates were found by this method, The Updates which actually
worked and got rid of the yellow shield in my sys tray were found at
http://www.microsoft.com/downloads/en/default.aspx The downloads there are
clearly different from the ones at the Windows Update site (whatever that
means)

I wish you would actually read what I said. I have said already on several
occasions that the updates available from the Download site do not contain
the Fix it and so install with no problems. The same updates available via
automatic updates DO contain the Fix it and so will NOT install for me and
(it would seem ) for many others around the world. Oh and it wasnt me who
found this way of fixing the problem it was someone else!!! As I also
reported earlier!!

I wont be answering to this topic anymore. It seems it is a waste of time
talking to you or to anyone else connected with Microsoft!! BUT if someone
else sees this Topic some of the information I provided may be of help to
them.

I was finally able to run Fix it 50123 by doing the following:

In windows ...start....run I entered the following:
regsvr32 scrrun.dll
Clicked OK

I got the message that it was succesful. I next tried to run Fix it 50123
(after downloading to my desktop) and it installed successfully.
Reply With Quote
  #8  
Old 22-06-2010
C Rice
 
Posts: n/a
Microsoft needs to find out why the KB979906 update is having so much trouble being applied to so many computers and figure out how to have it install with the users having to go through a bunch of technical gymnastics that are guesswork at best.

I wonder if the inability to update reflects a viral type issue designed to keep the computer vulnerable and unable to be patched.

Microsoft, Ms. Fernandez, serve the customer please.

Telling someone to go to the library to look for a solution is a non-solution. It's like saying I'm sure there is an answer somewhere out there, you just need to go find it.

Please bring the solution to the customer.

Microsoft, please bring the solution to the customer. Don't tell us it is our fault or that the solution is out there if we have the time to go looking for it. Microsoft update should be able to install KB979906 without going through deleting and reinstalling items manually. I'm wondering if this goes beyond corruption of the underlying program and there is something viral that is designed to prevent the security patch from being applied to keep the vulnerability in place. Microsoft, please fix your K979906 patch please. Don't blame the customer.
Reply With Quote
  #9  
Old 22-06-2010
PA Bear [MS MVP]
 
Posts: n/a
Re: KB979906

I had no problem installing KB979906. Wonder what's wrong with your
computer?

See
http://social.answers.microsoft.com/...c-db4600adcb79
Reply With Quote
  #10  
Old 01-10-2010
Member
 
Join Date: Oct 2010
Posts: 1
Re: KB976569 KB979909 KB979906 fail to install

Try downloading CC Cleaner, scan the registry, and fix problems related to the .NET Framework.
Reply With Quote
  #11  
Old 07-10-2011
Member
 
Join Date: Oct 2011
Posts: 1
Re: KB976569 KB979909 KB979906 fail to install

I had this problem. I just freed up some disk space (I think I had under 300Mb free on C:). Once I had almost a Gb free I tried KB979909 again and the install then worked.
Reply With Quote
Reply

  TechArena Community > Technical Support > Computer Help > Windows XP > Windows Update
Tags: , , , , ,



Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads for: "KB976569 KB979909 KB979906 fail to install"
Thread Thread Starter Forum Replies Last Post
Cannot install update KB979906 for .NET Framework 1.1 SP1 sherlockomes Windows Update 13 28-11-2011 07:44 AM
KB979909 and KB979906 Updates Fail Dana D Windows Update 2 02-07-2010 10:53 AM
How Install .Netframework 3.5 SP3 KB979909 & KB982157 Uncle John Windows Update 3 24-06-2010 01:51 PM
Fixes fail, will not install billjones99 Windows Update 5 24-06-2010 03:07 AM
KB976569 and KB976570 jiger Windows Update 11 26-02-2010 12:45 PM


All times are GMT +5.5. The time now is 11:06 PM.